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Sheraton Hanoi Hotel

1,989 reviews
#121 of 938 Hotels in Hanoi
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11 Xuan Dieu K5 Nghi Tam, Tay Ho, Hanoi 100000 Vietnam
1 (844) 631-0595
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Certificate of Excellence

About

4.5
Excellent
1,989 reviews
#121 of 938 hotels in Hanoi
Location
Cleanliness
Service
Value
Certificate of Excellence
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience in Hanoi, Vietnam. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Experience stunning Sheraton Club Rooms, while enjoying the added benefits of Sheraton Club Lounge.
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Room & Suite (481)481
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Bicycle rental
Tennis court
Airport transportation
Valet parking
Free internet
Wifi
Internet
Fitness / spa locker rooms
Sauna
Hot tub
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Kid-friendly buffet
Nightclub / DJ
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Foot massage
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Shops
Doorperson
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Good to know
HOTEL CLASS
HOTEL STYLE
Lake View
Languages Spoken
Vietnamese
Hotel links
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1,989Reviews17Q+A100Room tips

Reviews

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Popular mentions
Excellent service, great experience!
I stayed here for a month and were treated like it was my own home. Friendly staff, great food and good service! Staff was always willing to assist with anything. The gym is nice and clean and they make the best Pho in Hanoi!
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Date of stay: January 2020
Value
Service
Sleep Quality
Room Tip: Northen side for the best views and higher up not to hear the noise from the surrounding clubs.
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Response from Julian_Wong, Tổng giám đốc at Sheraton Hanoi Hotel
Responded 2 days ago
Xin chào loaddelivers, We are delighted to know that you had an enjoyable and memorable time at Sheraton Hanoi Hotel. At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. Looking forward to welcoming you back in the future! Warm regards, General Manager Julian Wong
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Excellent Service
We stayed here for 3 nights when we first arrived in Vietnam. The service at the hotel was great. We loved the lounge for Bonvoy members and the complimentary breakfast for Platinum Elite members. Huge range of options and everything was really fresh. The location was great for getting to and from the old quarter. This hotel desperately needs a renovation. The beds also need new mattresses. The bedding also needs to be improved. Our stay at the Sheraton in Da Nang was far superior.
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Date of stay: December 2019Trip type: Traveled as a couple
Response from Julian_Wong, Tổng giám đốc at Sheraton Hanoi Hotel
Responded 2 days ago
Dear meeggs, We are delighted to know that you had an enjoyable and memorable stay with Sheraton Hanoi Hotel. At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guest stay whether it is for business or leisure. As you are a valuable Mariott bonvoy Platinum Elite member, I do hope that your journey will lead to this beautiful city of Hanoi again. We look forward to welcoming you back in the future. Warm regards, Julian Wong General Manager
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Very warm welcome, excellent breakfast
We spent one night here and enjoyed it very much. The rooms were clean and comfortable, hors d’oeuvres in the club lounge were delicious, the breakfast outstanding and the staff very helpful. so we can clearly recommend this hotel!
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Date of stay: February 2020Trip type: Traveled with family
Response from Julian_Wong, Tổng giám đốc at Sheraton Hanoi Hotel
Responded 1 week ago
Dear Naschmil P, Fabulous to read your review. On behalf of the team at Sheraton Hanoi Hotel, I thank you for your great comments. I trust that you and your family have had a memorable experience with us. Here at Sheraton Hanoi, our associates are empowered and motivated to go the extra step to deliver personalized service to all guests. Thank you for choosing Sheraton Hanoi Hotel. We are looking forward to your future visit to our hotel. Warm regards, Julian Wong General Manager
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Great hotel on outskirts
We stayed here two nights. The hotel is about a 10-20 minute ride from Old quarter and french quarter but that is only about a $3 grab/cab ride. the facilities are beautiful and the staff is awesome. I have elite status with Marriott and was treated as a VIP. I was directed to go to a private check in area (17th Floor) where I was offered food and drink as they checked me in. The rooms are great size with good lighting. the only negative was the TV felt a little small for the room (i am guessing about 28 inches) but had a good selection of channels in multiple languages. The breakfast buffet was great with a wide section of Vietnamese, Korean and american foods and very attentive service. When we come back to Hanoi I will definately stay here again.
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Date of stay: February 2020
Rooms
Cleanliness
Service
Response from Julian_Wong, Tổng giám đốc at Sheraton Hanoi Hotel
Responded 1 week ago
Dear V2959MAlarryc, We are delighted to know that you had an enjoyable and memorable stay with Sheraton Hanoi Hotel. At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guest stay whether it is for business or leisure. As you are a valuable Mariott bonvoy Platinum Elite member, I do hope that your journey will lead to this beautiful city of Hanoi again. We look forward to welcoming you back in the future. Warm regards, Julian Wong General Manager
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Great Hotel, Perfect Location
The hotel was extremely accomodating, room was clean and comfortable. A convenient walk to a nearby walking street with both local and western themed shops and restaruants. The western breakfast was appreciated. The view of the lake is amazing.
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Response from Julian_Wong, General Manager at Sheraton Hanoi Hotel
Responded 2 weeks ago
Dear N2795SKrobs, We are truly humbled and could not be happier reading your written review. We really appreciate your great feedback regarding your experience. Thank you very much and we certainly look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Julian Wong General Manager
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PRICE RANGE
$111 - $427 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHanoi
NUMBER OF ROOMS
299
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Frequently Asked Questions about Sheraton Hanoi Hotel
Which popular attractions are close to Sheraton Hanoi Hotel?
Nearby attractions include Hoa Fashion (0.09 miles), Ca Tru Thang Long (0.1 miles), and Another Tattoo Studio (0.3 miles).
See all nearby attractions.
What are some of the property amenities at Sheraton Hanoi Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
See all property amenities.
Which room amenities are available at Sheraton Hanoi Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
See all room amenities.
What food & drink options are available at Sheraton Hanoi Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
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Is parking available at Sheraton Hanoi Hotel?
Yes, free parking and valet parking are available to guests.
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What are some restaurants close to Sheraton Hanoi Hotel?
Conveniently located restaurants include Dalcheeni, The Sidewalk Beer & Grill, and Dieu's Cuisine.
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Are there opportunities to exercise at Sheraton Hanoi Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
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Does Sheraton Hanoi Hotel have an airport shuttle?
Yes, Sheraton Hanoi Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
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Are any cleaning services offered at Sheraton Hanoi Hotel?
Yes, dry cleaning and laundry service are offered to guests.
See all property amenities.
Does Sheraton Hanoi Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
See all property amenities.
Are there any historical sites close to Sheraton Hanoi Hotel?
Many travelers enjoy visiting Temple of Literature & National University (2.3 miles), Hoa Lo Prison (2.6 miles), and Presidential Palace Historical Site (1.4 miles).
See all nearby attractions.
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