We joined a wedding here today, the overall atmosphere is good. The foods are very nice, I like the fish La Vong. Especially the staffs are very friendly and polite. Goob job! Congratulations to Ly and Dao!!!!!!!
I just had a recent several days stay at the hotel and the experience was very memorable and highly satisfying! Thanks to the help and professionalism of Mr Tuan Anh Front office manager my check in was smooth and flawless! The room was upgraded to suite and nicely prepared! It was a very spacy suite with beautiful view of Ho Tay and the city beyond. Throughout my stay I had the best service and attention from the staffs and supervisor at Oven D'or, like Quang and one particular young lady, if I remember correctly her name was Oanh (but she always worked with Quang those days I was there)! She was nice and sweet while taking good care of my 88 yr old mother. The staffs at Executive lounge like Duyet and all the girls there..always making sure we're well taken care off! On the last nte, i also want to thank Mr Dronov for the dinners...we had a great time!…
Staying more in Sheraton Hanoi this year than at home i cannot thank you guys enough for taking so good care of me. It feels as staying wiyh my Family. THANK YOU: Lien Thao Dat Oanh Trang And the rest of Lounge Team Phuong Hanh Quynh Anh Ha Ms Khanh Mr Dang Ms Myy (today Mrs) And all the rest of the great staff, sorry that i cant remember all names. Julian you are a great GM, that reflects in all your Staff.
Great hotel with a premium location in the west lake area, staff are always smiling and happy to help you with whatever you need. The gym is very well equipped. The lounge is great and the people that work there will make you feel like you are at home.
Staying at this hotel was the best experience to me. Above all, it is located along the beautiful West Lake, and has very comfortable facilities. Especially the restaurant, which changes by theme everyday, was full of fresh and delicious food. The staffs are also very friendly. They calls my name and give a friendly smile. It made me feel good every single day.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing