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Sheraton Hanoi Hotel

1,556 reviews
#83 of 606 Hotels in Hanoi
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Traveler (843)
Room & Suite (395)
Dining (121)
Overview
  • Excellent48%
  • Very good37%
  • Average12%
  • Poor2%
  • Terrible1%
Travelers talk about
“west lake”(151 reviews)
“the club lounge”(90 reviews)
“free shuttle”(16 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
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Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,556)Write a Review
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1,219 results
Traveler rating
561
439
165
34
20
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561
439
165
34
20
Show reviews that mention
All reviewswest lakethe club loungefree shuttleold quarterbit datedlake viewquiet areaan upgradebreakfast buffetexecutive floorfitness centertaxi ridebusiness triptravel deskhotel is locatedthe hustle and bustleexceptional service
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1 - 5 of 1,219 reviews
Reviewed 2 days ago

The room was kept spotless with a special mention to Huyen who was very attentive. We did struggle with space for clothing with small hanging space and no chest of drawers. Although tea and coffee facility even UHT milk would be preferable to coffee mate.

Thank suewhitticks
Reviewed 2 days ago

From the moment we arrived in Hanoi till the moment we left we felt well taken care of by the Sheraton Hanoi Hotel. They picked us up at the airport for a surprisingly reasonable rate (most hotels gouge on limo service), and pampered us our...More

Thank Chris P
Reviewed 2 days ago via mobile

I lived in Sharaton Hanoi for almost 1 year. Whenever I visit this Hotel, everybody give me warm welcome and it makes me happy always. Specially in 10th floor I lived there is many kind house keeping employees includes Ms. em Trang. Everyday they care...More

Thank 얼 조
Reviewed 3 days ago via mobile

The hotel is situated next to the lake in a nice quiet ex pat area of Hanoi. However you will soon see that it’s quite old and a dated in comparison to the intercontinental across the way. My wife who frequents Hanoi on business stays...More

Thank ESJ83
Reviewed 3 days ago via mobile

The staff of the Sheraton Hanoi Hotel are extraordinary. I have been going here about once a month for a year and a half. Food and service is exceptional. I'm a divorced father of a little girl who calls Hanoi home. Daddy's house in Hanoi...More

Thank MattManfredi1
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Center with Gym / Workout Room
Restaurant
Free Parking
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Free Parking
Business Center with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
$102 - $294 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Luxury Hotel in Hanoi
#31 Business Hotel in Hanoi
#33 Spa Hotel in Hanoi
#41 Family Hotel in Hanoi
#54 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$102 - $294 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Luxury Hotel in Hanoi
#31 Business Hotel in Hanoi
#33 Spa Hotel in Hanoi
#41 Family Hotel in Hanoi
#54 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (843)
Room & Suite (395)
Dining (121)
Pool & Beach (52)
Hotel & Grounds (595)
Bathroom (50)
Business Center & Event Rooms (16)
Family and Play Areas (4)
Questions & Answers
Ask a question
Gun-Nat
November 26, 2017|
AnswerShow all 2 answers
Response from SheratonHanoiManager | Property representative |
Dear Gun-Nat, Please be informed that we charge US $50 per room per night subject to 7% service charge and 10% VAT from Deluxe to Club room with full club benefit. Warm regards Nguyen Ngoc Tien Director of Rooms
2
Votes
November 12, 2017|
AnswerShow all 4 answers
Response from 258crystalb | Reviewed this property |
Our travel group organized it for us. However they do have a free bus that leaves for the old quarter at certain times of the day. I recommend checking with the hotel directly.
0
Votes
surfbreak
July 20, 2017|
AnswerShow all 5 answers
Response from tiennguyenngoc | Property representative |
Dear surfbreak, Please be informed that we have 3 Premium suites with the terrace which located on 18th and 17th floor with panoramic view of the West Lake and the city. They call Presidential Suite and Ambassador suite... More
1
Vote
Room Tips
"Only spent 6days here so can't comment on other rooms our room faced the lake."
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"Club Level, facing the Westlake"
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"Club Rooms are the best"
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"Ask for a higher floor to get a great view of the lake and city"
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