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Sheraton Hanoi Hotel

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4.0 of 5 stars 1,199 Reviews
#82 of 556 Hotels in Hanoi
Certificate of Excellence
K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 10000, Vietnam
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Sheraton Hanoi Hotel
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1,199 Reviews from our TripAdvisor Community

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Showing 955: English reviews
1 review
“Great service with a personalised touch.”
5 of 5 stars Reviewed yesterday NEW

I spent six nights at the Sheraton Hotel in September. I was very impressed by the excellent services and amenities the hotel offered overall. Very friendly, caring and warm hotel staff. I would particularly like to thank one Hue Nguyen of house keeping for ensuring my room was in a perfect spic and span condition everyday. A trully committed worker!... More 

Helpful?
Thank Mohammed A
Level Contributor
47 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“A Restful Place in a Peaceful Setting”
4 of 5 stars Reviewed 4 days ago NEW

The Sheraton was quite comfortable and pleasant find. The setting next to the lake made for beautiful scenery. The location next to a main area of restaurants and nightlife gave us all some interesting things to do. The restaurant was very nicely appointed. The breakfast buffet was generous and delicious. The evening fare was equally as good with a wide... More 

Helpful?
1 Thank Ken K
Passaic, New Jersey
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great hotel. ”
4 of 5 stars Reviewed 5 days ago NEW via mobile

Thank you for a great stay. Staff was incredibly warm and helpful. They watched our luggage for four days when we explored the bay and Sapa. Good location- a cab ride from the bustle but more peaceful on the outskirts.

Helpful?
2 Thank michal a
1 review
“Full service mind here and great time!”
5 of 5 stars Reviewed 6 days ago NEW

I have stayed 3 nights for business trip. Concierge, Check-in counter and all everyone here are friendly, smile, helpful and have very good services, I really do appreciated and you guys made me fall in love in Hanoi, please give up good work!

Helpful?
Thank napath K l
Indianapolis, Indiana
1 review
“Excellent”
5 of 5 stars Reviewed 6 days ago NEW

This is my first business trip to Vietnam and I stayed 4 nights in this hotel. Staff are very helpful and polite. I want to give special thanks to Mr Anh Vo for taking care me during my stay. Hopefully next time I can be put into the SPG member floor.

Helpful?
Thank huangleo
Nairobi, Kenya
Level Contributor
7 reviews
“Absolutely wonderful ”
5 of 5 stars Reviewed 1 week ago via mobile

Stayed for 6 nights and 7 days and I have nothing to complain about. Everyone is warm, kind, friendly and helpful. The food was nice...I especially liked the club sandwich with all the extras. Yum!! The hotel is homely, it isn't modernised in the rooms but rather decorated in an old fashioned style which isn't bad. The gym is well... More 

Helpful?
Thank Vivian-Leah M
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Vivian-Leah M, Thank you for staying at Sheraton Hanoi Hotel. We are delighted to know that you had a pleasant stay with us. As you pointed out our associates makes the hotel special, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which... More 

1 review
“Great time in Vietnam.”
5 of 5 stars Reviewed 1 week ago via mobile

I had an amazing of staying in Sheraton Hanoi Hotel, I stayed about 10 days during my business. Located near the lake with nice views, quite and luxurious. Staff are lovely and helpful, super very good, the cleaner very kind, ms Quynh Trang of housekeeping. She understood my living dynamics during 10 days stay, she organized all items carefully, and... More 

Helpful?
Thank Eduardo G
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Eduardo G, Thank you for writing this review and sharing your experiences at Sheraton Hanoi Hotel. I am glad to hear your thoughts about the professional service of the Sheraton Hanoi. It gives me and the team great pleasure in reading these kind words. Our housekeeping team work extremely hard and you always see them with a smile on... More 

Sydney, Australia
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Comfort”
5 of 5 stars Reviewed 2 weeks ago via mobile

Great hotel located in a picturesque area. Relaxing walk on the grounds of hotel and surroundings. Lots of great local restaurants and bars within walking distance. Hotel itself not as new and modern as other hotels but very homely and comfortable. Great beds and huge bathrooms. Club lounge was a treat as 2 venues available for the cocktail and canapés... More 

Helpful?
Thank Juhee2153
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Juhee2153, Thank you for taking the time to post this review on Trip Advisor. Ee are delighted to know that you had comfortable and memorable stay with us. With Sheraton’s Signature Sleep Experience beds, personalized services and a wide range of gastronomic dining options, we strive to exceed expectations of our guests. We thank look forward to your future... More 

1 review
“Truly Excellent!”
5 of 5 stars Reviewed 2 weeks ago

The front desk staff were professional, attentive and warm during check-in, despite being busy. They even accommodated my request for a last-minute change in room preference - I ended up on a very high floor overlooking a beautiful lake! What a sight to greet me in the morning! The restaurants were excellent and throughout my 4-day stay, customer service was... More 

Helpful?
Thank Francis W
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Francis W, Thank you for taking your time to share your experience at Sheraton Hanoi Hotel. We are delighted to know that you had an enjoyable and memorable stay with us. Our associates are dedicated to providing all guests with warm, friendly and attentive services. your comment will inspire our associates to further deliver top quality services. Should your... More 

Parker, Colorado
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Excellent Sheraton Stay, with Great Smiling Service.”
5 of 5 stars Reviewed 2 weeks ago

I stayed for about 10 days here during business. The staff was excellent and friendly. Room was clean and maids very friendly and fluent. The rooms are a more traditional old-world style that Sheraton does, but everything was in good and clean condition. Gym was nice sized and machines were all in good shape. Showers were good, with a shared... More 

Helpful?
Thank Lesterino
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Lesterino, We are delighted to hear about your enjoyable stay with Sheraton Hanoi Hotel. Sheraton has a wide view overlooking the famous West Lake, which brings about a calm and tranquil ambience for our guests. Our associates continuously strive to provide warm and personalized experience to all guests. We have also noted your comment and will look into concierge... More 

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    Questions? Get answers from hotel staff and past guests. Ask a question

    Amenities

    Highlights
    • Free High Speed Internet ( WiFi )
    • Pool
    • Room Service
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Free Parking
    About the property
    • Wheelchair access
    Things to do
    • Pool
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    Room types
    • Suites
    • Non-Smoking Rooms
    • Family Rooms
    In your room
    • Minibar
    Internet
    • Free Internet
    • Free High Speed Internet ( WiFi )
    • Paid Wifi
    Services
    • Room Service
    • Business Center with Internet Access
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Free Parking
    • Babysitting
    Official Description (provided by the hotel)
    Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Gather in the Link at Sheraton, a communal, interactive space that keeps you connected to what matters most. Experience stunning Sheraton Club Rooms, all with Sheraton Sweet Sleeper Beds, while enjoying the added benefits of Sheraton Club Lounge. ... more   less 

    Additional Information about Sheraton Hanoi Hotel

    Address: K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 10000, Vietnam
    Location: Vietnam > Hanoi
    Price Range: $82 - $145 (Based on Average Rates for a Standard Room)
    Hotel Class:5 star — Sheraton Hanoi Hotel 5*
    Number of rooms: 299
    Reservation Options:
    TripAdvisor is proud to partner with Booking.com, Starwood APAC, Expedia, Travelocity, TripOnline SA, Hotels.com, Odigeo, Agoda, Priceline and Hotwire so you can book your Sheraton Hanoi Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    Hotel Style:
    #24 Luxury Hotel in Hanoi
    #30 Spa Hotel in Hanoi
    #31 Business Hotel in Hanoi
    #54 Romantic Hotel in Hanoi
    #55 Family Hotel in Hanoi
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    Questions & Answers

    Here's what travelers have asked, with answers from Sheraton Hanoi Hotel staff and other travelers.
    8 questions
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    Questions? Get answers from Sheraton Hanoi Hotel staff and past guests.
    Posting guidelines
    Typical questions asked:
    • Can tickets for local attractions be purchased at the front desk?
    • Do you have to pay extra for a mini-fridge?
    • At what time does the pool open each day?

    See which rooms travelers prefer

    “Get a room facing the lake. Enjoy the SPA!”
    • View of Hotel From across the Lake
    of 5 stars 209kenk, 4 days ago | Read review
    “ask for a lakeview room, high-up. Elevators worked well.”
    of 5 stars Lesterino, 2 weeks ago | Read review
    “"Rooms on the south side are quieter”
    of 5 stars goshan801, 5 weeks ago | Read review
    “Higher floor good lake view.”
    of 5 stars goh2015, Aug 22, 2016 | Read review
    “Good personnel and welcoming.”
    of 5 stars japhethmuts1, Aug 22, 2016 | Read review
    5 of 5
    Questions? Get answers from hotel staff and past guests. Ask a question
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