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Sheraton Hanoi Hotel

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#83 of 574 Hotels in Hanoi
Certificate of Excellence
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Sheraton Hanoi Hotel
Sheraton Hanoi Hotel
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1,292 Reviews from our TripAdvisor Community

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Showing 1,025: English reviews
Reviewed 4 days ago NEWvia mobile

Service is acceptable. Staff seems not to be well-trained, or due to high season, they have to recruit the part-time staff. Meals and beer Ok, but not really valuable for 5-star grade. Acceptable generally.

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Helpful?
Thank Phungnm
Brisbane, Australia
Reviewed 5 days ago NEW

I stayed at Sheraton Hotel, Hanoi in December 2016 for 4 nights. It was my first trip in Hanoi (half business/half private). My brother stayed at a club lounge room in November and he told me that he was very impressed about the services. So, I also booked the club lounge room (room was very clean). While all staff at...

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Helpful?
Thank EmikoNozu
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear EmikoNozu, Thank you for choosing to stay with Sheraton Hanoi Hotel. We are delighted to know that you had memorable stay with us. Our associates are always available to provide the most personalized, friendly and attentive services. Thank you for your kind feedbacks and your recognition to Ngo Duc Truong is very much appreciated. We will share with Mr....

Reviewed 6 days ago NEW

We stayed in Sheraton Hanoi during NYE week and it was good. The hotel is located a bit far from the old town which requires you to take a cab or the hotel shuttle. I am SPG Platinum Ambassador and I stayed in the suite which was fine. The rooms were big but the carpet was stained everywhere and the...

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Helpful?
1Thank Lior B
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Lior B, Thank you for posting your review on trip advisor. The hotel is located slightly away from the hustle and bustle of the old quarter with only a 10 to 15 minute taxi ride away. Thank you for your comments about lounge team, they work hard to ensure everyone is well looked after. We have also noted your...

Adelaide, South Australia, Australia
Reviewed 1 week ago

The hotel is situated on Westlake outside the hustle and bustle (noise!) of Hanoi so a nice peaceful place to stay with some nice restaurants around. Recommend Maison Restaurant very close to hotel on lake for awesome Vietnamese fusion food. Great setting. We found the checkin was a little slow. Some welcome drinks could have been offered while we had...

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Helpful?
Thank benson12379
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear benson12379, Thank you for choosing to stay with Sheraton Hanoi Hotel. Located away from the crowded streets of Hanoi city center, Sheraton instills a calm and tranquil ambience for our guests. Our associates are always available to provide the most personalized, friendly and attentive services. Thank you for your kind feedbacks, which have been taken into notice by our...

Ho Chi Minh City, Vietnam
Reviewed 1 week ago

Locations is not great but view is good, far from the center but relaxing, Rooms were large, toilets were also large, just not happy with the Quality of Bed/ Mattress. Equipments are nice, have washlet in the toilet

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Helpful?
Thank Dhananjay K
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Dhananjay K, Thank you for sharing your experience at Sheraton Hanoi. Located next to the West Lake, Sheraton Hanoi resemble an elegant resort in the midst of a busy, prosperous city with many restaurants and bars in walking distances. It’s great to read your positive comments about the rooms and bathroom and I am sorry for your quality of...

Sundbyberg, Stockholms Län, Sweden
Reviewed 1 week ago

You won't get disappointed at Sheraton Hanoi. It has everything you'd expect from a Sheraton hotel both from standard and with an excellent staff. However Sheraton Hanoi a little bit pricy in a vietnamese setting when it comes to restaurants and massage for example,

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Helpful?
Thank Stefan B
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Stefan B, On behalf of the team at Sheraton Hanoi, I thank you for great comments. Our associates are dedicated to provide all guests with warm, friendly and attentive services. Your comments will inspire the team to further deliver top quality services. We have duly noted your feedback in regard of pricing and work on it. Should your future...

Reviewed 1 week ago

Holly was the most helpful and outstanding staff member that we encountered during our stay at the Hanoi Sheraton. She helped us book our Halong Bay tour, and calmly called at least four boats for us. We knew it was our fault that we were last minute with these plans, but Holly remained positive and gave great recommendations for how...

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Helpful?
Thank cspells
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear cspells, I was very happy to read your review on your recent visit to Sheraton Hanoi. Here at Sheraton Hanoi, our associates are empowered and motivated to go the extra step to deliver personalized service to all guests and Ms. Holly is one of those. I'll share with Holly your great comments. Thank you very much for staying with...

Denver, Colorado
Reviewed 1 week ago

Customer service was top notch and the food was very good! Rooms were clean and the location was perfect while staying in Hanoi! I would definitely recommend staying here and will do so on our next visit to Hanoi!

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1Thank gbuford
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear gbuford, I would like to thank you very much for letting us know how impressed you were with the service you received at Sheraton Hanoi on your recent visit. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best...

Reviewed 1 week ago

If you are looking for a decent living option Sheraton Hanoi would definitely fit the fill. It is located at the edge of the West Lake with great views of the lake as well as the city of Hanoi. The hotel is old but the lounge and the room is well managed...the staff also is well trained and courteous towards...

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Helpful?
Thank 898aayushk
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear 898aayushk, Thank you for sharing your experience at Sheraton Hanoi. We are pleased to know that you enjoyed your stay with us. As you mentioned, located near West Lake, Sheraton Hanoi instills a sense of calmness and tranquility. We appreciate your feedback about our associates, who make the hotel special and different. Again, we thank you for your comments...

Ahwatukee, Arizona, United States
Reviewed 1 week ago

With 575 hotels in Hanoi, there is no shortage of hotel options for the traveler. While the Metropole is my favorite because of its history, ambience and location, it has become an expensive option. The Sheraton Hanoi provides good value, and especially for a Lifetime Starwood Preferred Guest member. Every stay at the Sheraton has resulted in an upgrade and...

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Helpful?
Thank Robert V
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Robert V, Great to hear your impression on your recent visits to Sheraton Hanoi. With Sheraton Club on the 17th floor, our guests can enjoy happy hour with free-flow drinks and hors d'oeuvre while watching the sunset over the marvelous West Lake. We appreciate your comment about the room and it's facilities. Our Culinary team were very pleased with...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Gather in the Link at Sheraton, a communal, interactive space that keeps you connected to what matters most. Experience stunning Sheraton Club Rooms, all with Sheraton Sweet Sleeper Beds, while enjoying the added benefits of Sheraton Club Lounge. ... more   less 

Additional Information about Sheraton Hanoi Hotel

Address: K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
Location: Vietnam > Hanoi
Price Range: $101 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Hanoi Hotel 5*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Starwood APAC, Agoda, Hotels.com, Travelocity and Booking.com so you can book your Sheraton Hanoi Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#26 Luxury Hotel in Hanoi
#31 Business Hotel in Hanoi
#34 Spa Hotel in Hanoi
#54 Romantic Hotel in Hanoi
#55 Family Hotel in Hanoi
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Hanoi Hotel staff and other travelers.
8 questions
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Questions? Get answers from Sheraton Hanoi Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Sheraton club room - beautiful view of lake and accessible to the club lounge”
  • View from my room on 18th floor
 of 5 bubbles EmikoNozu, 5 days ago | Read review
“always book from Starwood website”
 of 5 bubbles 385dhananjayk, 1 week ago | Read review
“Club Floor room recommended”
  • Executive Suite
  • Bedroom of Executive Suite
 of 5 bubbles Aneesh2011, 2 weeks ago | Read review
“Upper floor has better city and lake view.”
 of 5 bubbles ttoshi2013, 2 weeks ago | Read review
“Try to pay a bit more for a Club room if you like to have a view, glass of wine and quick dinner. No charge”
 of 5 bubbles Vancouveritas, 3 weeks ago | Read review
5 of 5
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