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Sheraton Hanoi Hotel

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#93 of 553 Hotels in Hanoi
Certificate of Excellence
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Sheraton Hanoi Hotel
Sheraton Hanoi Hotel
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1,174 Reviews from our TripAdvisor Community

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Showing 939: English reviews
Level Contributor
39 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

The hotel position is in west lake, where the most of expats live and for this reason there are different choises of bars and restaurants around the area. The hotel furnitures are "queen elizabeth" style, carpet everywhere, absolutely need a renovation. Nice pool to relax and the gym is well equipped to be an hotel gym, the staff is really... More 

Helpful?
Thank bozerie
Ulyanovsk, Russia
1 review
5 of 5 stars Reviewed 5 days ago NEW

Many thanks to Huyen Nguyen housekeeping talking with me everyday. comfortable stay here. love Sheraton I enjoyed my stay at the Sheraton the services are excellent and the food is great. Cleaning services provided were of very high standards...

Helpful?
Thank goshan801
Singapore
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

The hotel is located in a good location with lake view. I enjoyed my short stay at Sheraton. This is my first time staying in this hotel and as a solo traveller, I feel safe staying here. Their Service (I have used their in-room dining, tour conceige, lotus relax centre and airport transportation services) was excellent, the staff was professional... More 

Helpful?
Thank goh2015
Kenya
1 review
5 of 5 stars Reviewed 6 days ago NEW

High evarage, Ms Hue Thanh, Quynh Trang, Huyen Nguyen excellent team. Would at any time recommend my friends to stay at Hanoi Sheraton. Friendly staff all round. House keeping team of very lovely and helpful ladies make your stay very comfortable.

Helpful?
Thank japhethmuts1
Hanoi, Vietnam
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I enjoyed my stay at the Sheraton the services are excellent and the food is great. Cleaning services provided were of very high standards especially by Quynh Trang. I would recommend everyone who appreciates good service to experience the Sheraton Hanoi.

Helpful?
Thank Alex I
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Alex I, Thank you very much for taking time to share your experiences at Sheraton Hanoi Hotel. I am glad to hear your thoughts about the professional service of the Sheraton Hanoi. I am pleased to hear that the housekeeping team especially Ms. Trang has did great job of cleaning your room, they all work hard at maintaining cleanliness... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago

This Hotel is located in great location with Lake view. Great amenities and very good staff. I stayed in this hotel for over 50 days and I was excited everyday. For the person who likes play ground tennis like me, the court is worn out and need to take care not to fall. Hopefully I will see resurfaced the ground... More 

Helpful?
Thank Andargachew M
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Andargachew M We are delighted to know that you had enjoyed your time in Hanoi with Sheraton Hanoi Hotel. Well positioned next to West Lake, Sheraton Hanoi Hotel proudly owns a magnificent view especially for sunset overlooking the lake from Sheraton Club floor. We'll plan to improve our tennis court surface as you mentioned . Thank you very much... More 

Delhi
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

This was my first visit to Vietnam and I am shocked seeing the way hotels, restaurants treat their guests, they need to learn a lot. Sheraton Hanoi was no exception. Staffs were not very friendly, I should say lazy to help. Food was not at all good (if you don't know how to cook Indian dishes, why to make it... More 

Helpful?
1 Thank Surjyadeb
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Thank you for taking the time to post this tripadvisor review and to share your comments. Please accept my sincere apologies for the unpleasant experience you encountered during your stay with us. We have taken swift action to start to conduct refresher trainings for associates to deliver high quality services and provide guests pleasant and memorable experiences. Our culinary team... More 

Vienna, Austria
Level Contributor
210 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 294 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed for almost a week for an event and some meetings. The hotel is of a standard that you can expect from a Sheraton. Rooms good, good breakfast spread and courteous staff. The gym is located away from the main building and you have to take a complicated route through the back door and tennis courts. Slightly away from the... More 

Helpful?
Thank Kuttappi
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Kuttappi, Thank you for choosing Sheraton Hanoi for your stay in Hanoi. It’s good to read that the hotel staff were able to live up to your expectations. We are looking into your comments about directions to the gym to make it clearer. The hotel is not located in the hustle and bustle of the city centre but is... More 

Colombo, Sri Lanka
Level Contributor
325 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were here for a month as we had a short posting. Located very near to West Lake. Very nice hotel. The Sunday brunch is a winner. You see nice sunset if your in the top floors & of course surrounded with plenty of restaurants

Helpful?
1 Thank Aruna G
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Aruna G, Thank you for staying at Sheraton Hanoi. It's a great pleasure to hear that you've had a lovely stay with us. Next time if some journeys in the future bring you back to Hanoi, we would like to welcome you on our Sheraton Club Lounge with a panoramic view on the WestLake as always. Thank you and... More 

Rhyl, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Two nights spent in this amazing hotel, staff were very helpful and friendly and the room was very clean and tidy. Amazing food even though a little on the pricey side. Would definitely recommend staying here.

Helpful?
Thank Mark R
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Mark R, Thank you for staying with Sheraton Hanoi Hotel. We are delighted to hear that you had an enjoyable and memorable experience with us. At Sheraton Hanoi, associates are dedicated to serve guests with their passion, inspiration and warm hearts.Our culinary team were very happy to read your review and also make continuous efforts to ensure high quality... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Gather in the Link at Sheraton, a communal, interactive space that keeps you connected to what matters most. Experience stunning Sheraton Club Rooms, all with Sheraton Sweet Sleeper Beds, while enjoying the added benefits of Sheraton Club Lounge. ... more   less 

Additional Information about Sheraton Hanoi Hotel

Address: K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Price Range: $84 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Hanoi Hotel 4.5*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotwire, Starwood APAC, Expedia, Travelocity, Hotels.com, Odigeo, Priceline and Agoda so you can book your Sheraton Hanoi Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#24 Luxury Hotel in Hanoi
#32 Business Hotel in Hanoi
#34 Spa Hotel in Hanoi
#56 Romantic Hotel in Hanoi
#56 Family Hotel in Hanoi
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