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Sheraton Hanoi Hotel

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Traveler (1013)
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Panoramas (13)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Experience stunning Sheraton Club Rooms, while enjoying the added benefits of Sheraton Club Lounge.
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Property amenities
Pool
Room Service
Fitness Center with Gym / Workout Room
Restaurant
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Airport Transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Paid Internet
Shuttle Bus Service
Tennis Court
Wheelchair access
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Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
River View
Park View
HOTEL CLASS
Hotel links
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Special Offer:Unlock Member Rates!
Hotel deals
1,743Reviews
1,480Photos
15Q+A
100Room tips
Traveler rating
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Popular mentions
The Sheraton Hanoi was an ideal hotel for my stay in Vietnam. Rooms: Very comfortable, however, horrific WiFi connection process. You had to resign into WiFi every night and connecting was difficult. But, once you are connected it is great WiFi. The connection process was
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Response from HuongNg141, Public Relations Manager at Sheraton Hanoi Hotel
Responded yesterday
Dear cjkranz, We are truly happy that you enjoyed your stay at Sheraton Hanoi Hotel. It was our pleasure to read your review. Thank you so much for your kidn words. We assure that we will pass your great comments to the whole team. Thank you once again for your reviews as they will inspire the team to further deliver top quality service. Should your future travels bring you back to Hanoi, we are looking forward to welcoming you back to Sheraton Hanoi Hotel!
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+25
Totally amazing experience. In short, this was a 5-star hotel experience at its best. The staff is very friendly, you get greeted the moment you approach the entrance and your bags get taken care of right away. Breakfast buffet is one of the best ones I've experienced. My
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Response from HuongNg141, Public Relations Manager at Sheraton Hanoi Hotel
Responded 2 days ago
Dear vkramaro, We are so happy you enjoyed your stay at Sheraton Hanoi Hotel. It's our associate's pleasure to serve our guests with warm, friendly and attentive services. We assure that we will pass your great comments to all the team. Thank you once again for your reviews as they will inspire the team to further deliver top quality service. Should your future travels bring you back to Hanoi, we are looking forward to welcoming you back to Sheraton Hanoi Hotel!
Read more
This is my second trip to Hanoi and first time in Sheraton. Although the hotel appeared to be a bit aged, it was clean and well managed. The hotel is located at the West Lake near Intercontinental (stayed once). But Sheraton offered much higher level of benefits including
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Response from HuongNg141, Public Relations Manager at Sheraton Hanoi Hotel
Responded 1 week ago
Dear yluo512, We are so happy you enjoyed your stay at Sheraton Hanoi Hotel. It's an honor for our associate to provide our guests with warm, friendly and attentive services. We assure that we will pass your great comments to Ms. My. Thank you once again for your reviews as they will inspire the team to further deliver top quality service. Should your future travels bring you back to Hanoi, we are looking forward to welcoming you back to Sheraton Hanoi Hotel!
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I stayed 2 nights in this Hotel . Being a Platinum elite member I was upgraded in a suite . The suite was really fantastic ! Together with my wife and my friends we enjoyed the club lounge . I’d like to thanks Bich and the staff because in the lounge all is really good ! I
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The Sheraton welcomed us after what seemed like endless flights and bureaucratic processes to enter Vietnam. We were tired and cranky. the staff was warmly welcoming, whisking us to our waiting lovely room and setting us up for activities after a short refreshing pause. The
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Response from HuongNg141, Public Relations Manager at Sheraton Hanoi Hotel
Responded 3 weeks ago
Dear eitravel76, We are so happy you enjoyed your stay at Sheraton Hanoi Hotel. Our associate always strive their best to provide our guests with warm, friendly and attentive service. Thank you once again for your reviews as they will inspire us to further deliver top quality service. Should your future travels bring you back to Hanoi, we are looking forward to welcoming you back to Sheraton Hanoi Hotel!
Read more
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123456101
Yes but it's not the best area to walk around due to tight streets/traffic. We took the free hotel shuttle to the Old Quarter area and spent an entire day there, and I'm sure there are other great places to walk/eat but our trip was quick...
1 vote
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Dear Gun-Nat, Please be informed that we charge US $50 per room per night subject to 7% service charge and 10% VAT from Deluxe to Club room with full club benefit. Warm regards Nguyen Ngoc Tien Director of Rooms
1 vote
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Our travel group organized it for us. However they do have a free bus that leaves for the old quarter at certain times of the day. I recommend checking with the hotel directly.
0 votes
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Dear surfbreak, Please be informed that we have 3 Premium suites with the terrace which located on 18th and 17th floor with panoramic view of the West Lake and the city. They call Presidential Suite and Ambassador suite. Warm regards Nguyen Ngoc Tien Director of Rooms
1 vote
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Don't know for sure but it was at least by 7am. I eventually chose to eat in main restaurant as the wait for food prep was shorter.
1 vote
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123
"Great view from the higher rooms"
"High floor rooms facing the lake would be best."
"High Floor, better view"
"Higher floor and far from the lift"
"Lake view, upper floor"
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12345620
PRICE RANGE
$88 - $275 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHanoi
NUMBER OF ROOMS
299
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