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Sheraton Hanoi Hotel

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11 Xuan Dieu K5 Nghi Tam, Tay Ho, Hanoi 100000 Vietnam
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1276)
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Panoramas (13)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Hanoi Hotel
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#99 of 1,216 hotels in Hanoi
Location
Cleanliness
Service
Value
Travelers' Choice
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience in Hanoi, Vietnam. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Experience stunning Sheraton Club Rooms, while enjoying the added benefits of Sheraton Club Lounge.
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Room & Suite (229)229
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Tennis court
Kids stay free
Valet parking
Wifi
Paid internet
Hot tub
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Nightclub / DJ
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family
Languages Spoken
Russian, Chinese, Japanese, Korean and 1 more
Hotel links
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2,107Reviews17Q+A100Room tips
Traveler rating
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Popular mentions
Jang B wrote a review Mar 2021
2 contributions
We joined a wedding here today, the overall atmosphere is good. The foods are very nice, I like the fish La Vong. Especially the staffs are very friendly and polite. Goob job! Congratulations to Ly and Dao!!!!!!!
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Date of stay: March 2021Trip type: Traveled with family
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Response from Julian Wong, General Manager at Sheraton Hanoi Hotel
Responded Mar 9, 2021
Xin chào chị Jang-Bae, Cảm ơn Quý khách đã dành thời gian chia sẻ với chúng tôi trải nghiệm tham dự tiệc cưới của Quý khách tại khách sạn Sheraton Hanoi. Chúng tôi rất vui khi nhận được những phản hồi vô cùng tích cực từ Quý khách. Đội ngũ nhân viên tại khách sạn Sheraton Hanoi luôn luôn cố gắng để mang lại trải nghiệm hoàn hảo cho Quý khách. Rất hân hạnh đón tiếp Quý khách những lần sau nữa. Tổng Giám đốc, Julian Wong
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Nathantran wrote a review Nov 2020
Houston363 contributions282 helpful votes
I just had a recent several days stay at the hotel and the experience was very memorable and highly satisfying! Thanks to the help and professionalism of Mr Tuan Anh Front office manager my check in was smooth and flawless! The room was upgraded to suite and nicely prepared! It was a very spacy suite with beautiful view of Ho Tay and the city beyond. Throughout my stay I had the best service and attention from the staffs and supervisor at Oven D'or, like Quang and one particular young lady, if I remember correctly her name was Oanh (but she always worked with Quang those days I was there)! She was nice and sweet while taking good care of my 88 yr old mother. The staffs at Executive lounge like Duyet and all the girls there..always making sure we're well taken care off! On the last nte, i also want to thank Mr Dronov for the dinners...we had a great time!
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Date of stay: November 2020
2 Helpful votes
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Response from Julian Wong, General Manager at Sheraton Hanoi Hotel
Responded Dec 2, 2020
Dear Nathantran, Fabulous to read your review. On behalf of the team at Sheraton Hanoi Hotel, I thank you for your great comments. I trust that you and your family have had a memorable experience with us. Here at Sheraton Hanoi, our associates are empowered and motivated to go the extra step to deliver personalized service to all guests. Thank you for choosing Sheraton Hanoi Hotel. We are looking forward to your future visit to our hotel. Warm regards, Julian Wong General Manager
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jan7x wrote a review Nov 2020
Sonderborg21 contributions28 helpful votes
Staying more in Sheraton Hanoi this year than at home i cannot thank you guys enough for taking so good care of me. It feels as staying wiyh my Family. THANK YOU: Lien Thao Dat Oanh Trang And the rest of Lounge Team Phuong Hanh Quynh Anh Ha Ms Khanh Mr Dang Ms Myy (today Mrs) And all the rest of the great staff, sorry that i cant remember all names. Julian you are a great GM, that reflects in all your Staff.
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Date of stay: November 2020Trip type: Traveled on business
1 Helpful vote
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Response from Julian Wong, General Manager at Sheraton Hanoi Hotel
Responded Nov 22, 2020
Dear jan7x, It's a great pleasure to have the chance to host you for over a year. We are truly humbled and could not be happier reading your written review. We really appreciate your great feedback regarding your experience. We make every effort to maintain the high standards of quality service delivery we are renowned for and we are delighted that we have been successful in achieving this during your stay. Thank you very much for your loyalty with Marriot International and we certainly look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Julian Wong General Manager
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oskar_lausen wrote a review Nov 2020
Ringsted, Denmark4 contributions4 helpful votes
Great hotel with a premium location in the west lake area, staff are always smiling and happy to help you with whatever you need. The gym is very well equipped. The lounge is great and the people that work there will make you feel like you are at home.
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Date of stay: November 2020Trip type: Traveled on business
1 Helpful vote
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Response from Julian Wong, General Manager at Sheraton Hanoi Hotel
Responded Nov 22, 2020
Dear oskar_lausen, We are delighted to know that you had an enjoyable and memorable stay with Sheraton Hanoi Hotel. At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. I do hope that your journey will lead to this beautiful city of Hanoi again. We look forward to welcoming you back in the future. Warm regards, Julian Wong General Manager
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MinSeok K wrote a review Nov 2020
1 contribution1 helpful vote
Staying at this hotel was the best experience to me. Above all, it is located along the beautiful West Lake, and has very comfortable facilities. Especially the restaurant, which changes by theme everyday, was full of fresh and delicious food. The staffs are also very friendly. They calls my name and give a friendly smile. It made me feel good every single day.
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Date of stay: October 2020Trip type: Traveled on business
1 Helpful vote
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Response from Julian Wong, General Manager at Sheraton Hanoi Hotel
Responded Nov 22, 2020
Dear MinSeokK102, Fabulous to read your review. On behalf of the team at Sheraton Hanoi Hotel, I thank you for your great comments. I trust that you and your family have had a memorable experience with us. Here at Sheraton Hanoi, our associates are empowered and motivated to go the extra step to deliver personalized service to all guests. Thank you for choosing Sheraton Hanoi Hotel. We are looking forward to your future visit to our hotel. Warm regards, Julian Wong General Manager
Read more
Previous
PRICE RANGE
$112 - $216 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHanoi
NUMBER OF ROOMS
299
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Frequently Asked Questions about Sheraton Hanoi Hotel
Which popular attractions are close to Sheraton Hanoi Hotel?
Nearby attractions include Hoa Fashion (0.09 miles), Ca Tru Thang Long (0.1 miles), and Better World (0.09 miles).
What are some of the property amenities at Sheraton Hanoi Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sheraton Hanoi Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Hanoi Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Hanoi Hotel?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Sheraton Hanoi Hotel?
Conveniently located restaurants include Oven D'or Restaurant, Dalcheeni HANOI, and The Sidewalk Beer & Grill.
Are there opportunities to exercise at Sheraton Hanoi Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sheraton Hanoi Hotel have an airport shuttle?
Yes, Sheraton Hanoi Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Hanoi Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Hanoi Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Hanoi Hotel?
The staff speaks multiple languages, including Russian, Chinese, Japanese, Vietnamese, and Korean.