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Sheraton Hanoi Hotel

#108 of 549 Hotels in Hanoi
Certificate of Excellence
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Sheraton Hanoi Hotel
Sheraton Hanoi Hotel
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1,151 Reviews from our TripAdvisor Community

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Showing 924: English reviews
Hanoi, Vietnam
1 review
5 of 5 stars Reviewed yesterday NEW

Our family spent a short vacation in Sheraton as my spouse bought the annual membership card from the hotel. The hotel is very nice and overall, it has been a quite pleasant experience for us and our kids. Do - Try the swimming pool there, at the 2nd floor I think, the pool is very clean and the kids liked... More 

Helpful?
Thank Hung N
Singapore, Singapore
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Front desk Service was excellent. Was there over a weekend with a group of 10. Every thing is taken care of. give a lot of suggestion of where to visit. Good for family. Taxi service is easy. Nice view. Quiet area. Dinner buffet is nice. reasonable price.

Helpful?
Thank Craftman1
usa
Level Contributor
345 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 292 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Reliable hotel in pleasant, quiet location with excellent West Lake views (check your room has a lake view) and consistently high service standards. Location is quite convenient to the airport, especially since the completion of the new expressway and bridge. The problem is that the Sheraton is showing its age. It is no longer a modern hotel. If you like... More 

Helpful?
Thank spencerusa
Toronto, Canada
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We really enjoyed our stay at the Sheraton Hanoi. Everything there was spotless and the service was outstanding. I would recommend the upgrade to the Executive floor to access the lounge. The evening view of the Hanoi and Westlake was a great way to unwind after a long day. This was a great location to visit the famous sights in... More 

Helpful?
Thank E C
sussex england
Level Contributor
31 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

This is a great hotel in a lovely setting. Staff are lovely and very helpful. The Dinner Buffet was amazing. Only stayed here one night, my first time in Hanoi. Good setting, near to everything. Stayed in a Club Room so was able to use the lounge, nice for breakfast.

Helpful?
Thank zarkava
Brisbane, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

A good place to stay and enjoy, especially the diversity of cuisines available for three daily meals; a hotel with decent facilities, to relax after a days hard work. Taking budget into account, there are various restaurants serving Vietnamese, Japanese, and Korean food within walking distances on streets nearby, economical but delicious.

Helpful?
Thank Xianguang Z
Hanoi, Vietnam
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

This place is beautiful, great location, and we had out wedding ceremony here too. The staffs are really helpful with our wedding planner, they did their best to support us. The room given to us as complementary of wedding event was good. On the other hand, we all love Oven D'or and Hemispheres Restaurant, seafood is really good and buffet... More 

Helpful?
Thank MIHANI
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

If you are the first time to come to Hanoi and still worry with everything info about Hanoi, Sheraton Hanoi was the best choice. The location and view was amazing, near the beautiful lakes. The location looks exclusive and far from crowded Hanoi. You can walk to find everything local from food, bar and boutique. You can also find the... More 

Helpful?
Thank GunawanGoony
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for three nights with a friend. Great experience - very clean hotel, plenty of amenities, somewhat secluded location (plus for us to get away from the hustle and bustle of Hanoi), and absolutely stellar service from all members of the staff. Especially as an SPG member, would recommend staying here - very reasonable prices.

Helpful?
Thank enderwiggins2
Hanoi, Vietnam
1 review
5 of 5 stars Reviewed 2 weeks ago

I had the pleasure of staying in the Sheraton Hanoi Hotel for 3 weeks while I waited for my apartment to be complete. The staff at the Sheraton is incredible and went out of their way to cater to my every need. The main reason why I’m leaving this review is because of my room attendant/maid. Ms. Nguyen Oanh was... More 

Helpful?
Thank rickyricardo37
sashi K, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Rickyricardo37, Thank you for choosing to stay in Sheraton Hanoi. We are overjoyed to hear on your pleasant stay with us. It is also great that you enjoyed the food and beverage offerings in the Sheraton Club. All of our staffs go out of their way to assist and deliver top quality service to exceed the expectations of all... More 

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Amenities (65)
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Deluxe Room (54)
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Executive Suite (67)
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Grand Deluxe Room (52)
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Sheraton Club King Room (49)
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Gather in the Link at Sheraton, a communal, interactive space that keeps you connected to what matters most. Experience stunning Sheraton Club Rooms, all with Sheraton Sweet Sleeper Beds, while enjoying the added benefits of Sheraton Club Lounge. ... more   less 

Additional Information about Sheraton Hanoi Hotel

Address: K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Price Range: $89 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Hanoi Hotel 4.5*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Starwood APAC, Booking.com, Expedia, Hotels.com, Agoda, Travelocity and Priceline so you can book your Sheraton Hanoi Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#28 Luxury Hotel in Hanoi
#32 Business Hotel in Hanoi
#37 Spa Hotel in Hanoi
#56 Family Hotel in Hanoi
#56 Romantic Hotel in Hanoi
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