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Hanoi Imperial Hotel

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Hanoi Imperial Hotel
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603 Reviews from our TripAdvisor Community

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Showing 494: English reviews
Reviewed 1 week ago via mobile

The staff of the hotel were extremely courteous, the location is excellent and the Halong Bay trip they arranged was brilliant. The room and bed were huge with a welcome tray of fruit and facilities for tea and coffee making were very useful.

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Helpful?
Thank Cathy R
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Ms. Cathy R Thank you so much for spending your time on sharing your feedback with us. According to what you said, you were comfortable with the room and the service of our hotel. With the aim of making our guest satisfy, we always try our best to have everything well done. Hopefully, your future plans will bring you...

Singapore, Singapore
Reviewed 2 weeks ago

Hotel, located in central old quarter, was clean and the staff was very friendly, helpful and efficient. We were able to effortlessly arrange our stay and all excursions on line. Nice personal touch throughout the process Broad breakfast selection to suit all tastes. I would highly recommend.

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Helpful?
Thank srezac2016
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Mr. Steven Rezac Warmest greeting from Hanoi Imperial Hotel. First of all, I would like to send you the sincere thankfulness for your great review in this website. We are so glad to know that the hotel's condition and service met your expectation. Our staff said you guys were such a kind and friendly family. We all hope to...

Victoria
Reviewed 2 weeks ago via mobile

The service from this hotel started long before our arrival. I contacted Annie from the hotel with a few questions and with her help I booked airport transportation, an amazing trip to Ha Long bay and a full city tour. This was our first trip to Hanoi and we were very pleased with the location of the hotel, on a...

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Helpful?
Thank Jackie R
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Mrs. Jacqueline Jayne Ross It is grateful to us for having your lovely feedback in this website. Every single word of you showed that you had a remarkable staying at our hotel, which meant we achieved our goal of collecting smile from our customers. All the staff hope you have a good health and look forward to your return....

London, United Kingdom
Reviewed 2 weeks ago

Spacious room with jacquisi spacious bath and marble floor. The staff were really friendly and ready to respond any time we called. 2 mins walk from Hoan Kiem lake. About 20 mins walk from Vietnamese Womens Museum, Hoa La Prison Museum and Ho Chi Min masoleum . Ha Long Bay is one day trip away. Excellent experience.

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Helpful?
Thank sureshmsj
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Mr/Mrs. Suresh On behalf of all staff, I wish you and your family in the pink of your health. Moreover, thank you so much for your compliment about the room, the service and the staff in our hotel. Your satisfaction demonstrates that the working effort we make everyday is worthy. We always try to support our guests as much...

A TripAdvisor Member
Level Contributor
5 reviews
4 helpful votes
Reviewed November 1, 2016 via mobile

Hotel is right in the city center. Easy to walk around for shops, restaurants, everything! Breakfast was good. Fried rice, ok pho (not like the South!) lots of options. Staff is very friendly and helpful Rooms were big and clean, worthy of 4 stars.

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Thank A TripAdvisor Member
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Sir/Madame, Thank you very much for spending time to share your feeling following your staying at Hanoi Imperial hotel. We were also glad to see that you enjoyed your stay with us and looking forward to welcome you again in the future. Wish you have a joyful time in your life and success in your personal endeavours. Best regards,

Guwahati, India
Reviewed October 31, 2016

I booked into this hotel for 2 days and I was impressed with their customer service and their promptness to solve any queries which we had. I have never had such excellent customer service, and I am impressed with their enthusaiasm. The location of the hotel is excellent and it is very near to the Hoan Kiem lake and other...

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Thank Nazeeb
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Mr. Nazeeb, Warmest greeting from Hanoi Imperial Hotel. We felt so proud of being the hotel you chose for your stay in Hanoi on your vacation. We also would like to express our sincere thanks for your most heartfelt review for us with the highest rank. It is truly rewarding to read that you had a great trip and...

Auckland Region, New Zealand
Reviewed October 24, 2016

Prior to our holiday in Vietnam, we were already in contact with Ms. Annie of Hanoi Imperial Hotel as we were inquiring about their services and tours. Ms. Annie was a pleasant young lady and was very responsive to our inquiries. We even referred to her as “Fast Annie” for her very fast replies. It was our first time to...

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Thank wouter17
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Mr./Mrs. Wouter17, We are so honored that you chose our hotel out of numerous options in the nearby area. We also thank you for your kindness in sharing your comments about your recent stay at Hanoi Imperial Hotel. More than that, we are much appreciated for your compliments to our services and staff, especially Ms. Annie. She would like...

Wollongong, Australia
Reviewed October 24, 2016

Beautiful room and very friendly staff in a quiet but handy location. we arrived late in the evening on the first night and unfortunately our room was unavailable. The heavily pregnant manager (sorry I forgot to take her name down) was extremely sympathetic and ensured an alternative was available for this first night as she set us up just a...

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Thank David S
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Mr. David S, We very much appreciate your comments regarding your stay at Hanoi Imperial Hotel and your trust in our services as well. From the bottom of my heart, I also would like to send you a deeply thankfulness for your sympathy. More than that, I am so thrilled to hear you took advantage of our central location,...

LCF
Reviewed October 18, 2016

Good value, but this hotel needs a facelift. Also, each floor's landing has a mild cigarette smell. The bathrooms were older, which is rare to see when traveling. I gave this hotel an average because the breakfast buffet was good (don't miss their pho!) and we bought a package that included a trip to Ha Long Bay. It takes about...

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1Thank DJinLC
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Sir/Madame, Warmest greeting from Hanoi Imperial Hotel, Thank you so much for taking your valuable time to share your feedback regarding your stay with us. We appreciate every word presents here. According to your feedback, we acknowledged that our hotel is not the newest one in this area, but we strongly believe that: with our advantage of location, well-trained...

Meroo Meadow, Australia
Reviewed October 18, 2016

One of the most hospitable hotels my wife and I have ever had the pleasure of staying at. All staff were extremely friendly and helpful. The location of the motel was perfect. Reception staff helped us with overnight tours to SaPa and Halong Bay and looked after the bulk of our baggage when we were away. The included breakfast was...

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Helpful?
Thank Rod_and_Robyn
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Mr. & Mrs. Rod_and_Robyn, We are beaming with pride as we have your positive affirmations for our services and all we have done to assist you. It is such an incredible feeling to achieve your beautiful compliments. With your good experience this time, we hopefully look forward to your next stay at our hotel. We will always willing to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
  • Banquet Room
Official Description (provided by the hotel)
Hanoi Imperial Hotel is located right in the center of Hanoi Old Quarter and only 2-mminute walk to Hoan Kiem Lake. Having good food, drink and shopping just takes some steps from the hotel. It is also very close and convenient to visit the most popular tourist attractions, such as Ngoc Son Temple, Thang Long Water Puppet Theater, St. Joseph Cathedral, Hoa Lo Prison, Temple of Literature, Ho Chi Minh Complex, etc. The hotel has 40 elegant guest rooms with ful equipments and amenities. Most rooms are spacious and have large windows with stunning city view. The staff are courteous and well-trained. The extensive services include 24/24 reception, massage services, concierge, tour desk, airport transfer, car rental, housekeeping, washing and laundry, etc. The breakfast area provides a wide selection of food and panorama of the city in the morning. ... more   less 

Additional Information about Hanoi Imperial Hotel

Address: 44 Hang Hanh Str. | Hoan Kiem Dist., Hanoi 844, Vietnam
Location: Vietnam > Hanoi
Price Range: $55 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hanoi Imperial Hotel 4*
Number of rooms: 40
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, TripOnline SA, Asiatravel.com Holdings, Travelocity, Booking.com, Agoda, HotelTravel.com, Prestigia and Priceline so you can book your Hanoi Imperial Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#37 Luxury Hotel in Hanoi
#46 Spa Hotel in Hanoi
#56 Family Hotel in Hanoi
#83 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travelers have asked, with answers from Hanoi Imperial Hotel staff and other travelers.
1 question
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Questions? Get answers from Hanoi Imperial Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher floors will have city view and the lift is working well and in good condition.”
 of 5 bubbles sureshmsj, 2 weeks ago | Read review
“All rooms are somewhat similar...due to its location, all rooms have similar views so it wouldn't matter much.”
 of 5 bubbles Nazeeb, Oct 31, 2016 | Read review
“Book direct from the motel's web site for the best value.”
 of 5 bubbles Rod_and_Robyn, Oct 18, 2016 | Read review
“Not sure it was worth paying the extra few dollars for a premium room. However the premium rooms had good street views. (No lake view)”
 of 5 bubbles PeterY, Oct 10, 2016 | Read review
“Higher floors have great views of the city”
 of 5 bubbles Guru14, Aug 29, 2016 | Read review
5 of 5
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