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Hanoi Imperial Hotel

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Hanoi Imperial Hotel
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568 Reviews from our TripAdvisor Community

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Showing 471: English reviews
Hong Kong, China
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed here over a weekend, and was pleasantly surprised. The location and cleanliness of the room exceeded my expectations. Located centrally virtually next to Hoan Kiem lake, the hotel is right in the middle of the energy of the Old Quarters. However, the hotel is located on a quiet small street and feels like it is protected from the... More 

Helpful?
Thank Zachary W
Kokkedal, Denmark
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Very good location in old town, close to everything that you must see when visiting Hanoi, Hotel is laying back from the normal traffic hell in Hanoi so it is okay quiet. The Staff is always smiling and they do anything to help you, from the reception to the doormen or the cleaning lady, always smiling and helpful. Rooms are... More 

Helpful?
Thank Richard S
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear Richard S, We feel absolutely happy to receive your brilliant feedback on this website, which strongly encourages our working spirits. It was our honor to welcome and assist you during the stay at Hanoi Imperial Hotel. Sincerely, all staff of our hotel was concerned about the best convenience for you and what we should do to make your vacation... More 

Sydney, Australia
1 review
4 of 5 stars Reviewed 1 week ago

We stayed in Hanoi for 9 days staying at the Imperial - the location couldn't be better, close to the old quarter, restaurants and shops but in a quieter street. Close to the lake. The staff were lovely, and our room was fine. We were on the 4th floor and couldn't smell any cigarette smoke. We are planning to visit... More 

Helpful?
Thank kenmoore686
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Mr./Mrs. kenmoore686, We are so honored that you chose our hotel out of numerous options in the nearby area during 9 days in Hanoi. Especially, it is great to hear that our services, facilities and location met your expectation. Overall, We are absolutely happy to have your statement to stay at our hotel again. It will be another opportunity... More 

1 review
5 of 5 stars Reviewed 1 week ago

Visited Hanoi for a 5D4N trip at the start of July, and my party of five stayed in the hotel for the duration of our trip. Great location, close enough to major city center locations yet located just off the noise and traffic of the main streets. Rooms were clean and inviting, while service was impeccable. The staff were always... More 

Helpful?
Thank Chuen Hwee Y
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Mr. Chuen Hwee Y, Thank you for taking the time to share your experience with us. We are so thrilled to hear you took advantage of our central location, satisfied with thoughtful staff, enjoyed with our delicious breakfast... and that overall you had a fantastic experience. Sincerely, all staff of our hotel was concerned of the best convenience for... More 

Orange, Australia
Level Contributor
4 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

The staff at Hanoi Imperial Hotel were amazing, Amanda and Caroline spoke amazing English and organised tours and air flights for us, cheaper then we could book ourselves. Nothing was a problem, food was unbelievable, rooms very clean and tidy, air con was near new, close to everything. Highly recommend a stay at Hanoi Imperial Hotel, what it lacks in... More 

Helpful?
Thank Ryany54
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Mr. Ryany54, Warmest greeting from Hanoi Imperial Hotel, We would like to send our sincere thanks from the hotel management and all of our staff to you for spending time to share your feeling following your staying in Hanoi Imperial hotel with many sweet words. What we are most thankful is to read your highlighted comments for every single... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel staff were very helpful from the moment we arrived, they even arranged a transfer from the airport prior to our stay! The room was clean and spacious, and the breakfast buffet was very nice offering Vietnamese and western options. The central location makes it easy to explore Hanoi and we also went on some excellent tours organised by... More 

Helpful?
2 Thank Simon E
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Mr./Mrs. Simon E, Warmest greeting from Hanoi Imperial Hotel Team, As a leading man of the hotel, I’m very proud to see how our staff took their efforts in your enjoyable trip especially Ms. Annie. She also would like to take this chance to express her gratefulness for your recall of her assistance. This will be the huge encouragement... More 

Arizona
Level Contributor
51 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband and I enjoyed our 6 day stay at the Hanoi Imperial Hotel. The hotel is indeed dated, and though it had some residual smoke odor, our room was clean. The stars of this hotel is it's location, which is right in the Old Quarter, close to many sights and great for just wandering the streets, and also the... More 

Helpful?
Thank Judy W
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear Judy W, We are so honored that you chose our hotel out of numerous options in the nearby area. We also thank you for your kindness in sharing your comments about your recent stay at Hanoi Imperial Hotel and your valuable feedback for our location and the excellent staff. We really appreciate that you count on our hotel and... More 

Level Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed June 14, 2016

I was disappointed with this hotel. When we walked into our non-smoking room it smelt like cigarette smoke. The room itself was adequate, a bit dated but clean. The service was good and the staff were helpful. The location is great. Right in the heart of the old quarter.

Helpful?
Thank Britt G
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear Britt G, Thank you for taking the time to provide feedback on your recent stay with us. I am terribly disappointed that your stay was not as satisfactory as we would have liked. We tried to prevent smoking in guest rooms by attaching warning signs and installation of deodorant machine. But until now we realize that it is not... More 

San Francisco, California
2 reviews
5 of 5 stars Reviewed June 13, 2016

I spent 4 nights at the Hanoi Imperial and I can't say enough great things about it. The staff helped us with everything from our airport transfer, to getting SIM cards, to exchanging money at the front desk (at a pretty good rate!). Over the course of our time here we realized that the hotel had become our favorite part... More 

Helpful?
Thank bdphillips28
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear bdphillips28, We are beaming with pride as we have your positive affirmations for our services and all we have done to assist you. It is such an incredible feeling to achieve your beautiful compliments. I will let our whole team know that they greatly contributed to the overall success of your stay and their hard work has been appreciated... More 

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 2, 2016 via mobile

Excellent location just by the lake and close to all the street food in the old quarter. Staff couldn't do enough for you. All very friendly, helpful, cheerful and prompt in their service. Shown personally to our spacious room for three people and then a welcome tray of fruit and drinks was delivered. Breakfast very good as the food varied... More 

Helpful?
Thank Sharon G
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear Sharon G, We are beaming with pride as we have your positive affirmations for our services and all we have done to assist you. It is such an incredible feeling to achieve your beautiful compliments. With your good experience this time, we hopefully look forward to your next stay at our hotel. We will always willing to assist you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Spa
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Concierge
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Hanoi Imperial Hotel is located right in the center of Hanoi Old Quarter and only 2-mminute walk to Hoan Kiem Lake. Having good food, drink and shopping just takes some steps from the hotel. It is also very close and convenient to visit the most popular tourist attractions, such as Ngoc Son Temple, Thang Long Water Puppet Theater, St. Joseph Cathedral, Hoa Lo Prison, Temple of Literature, Ho Chi Minh Complex, etc. The hotel has 40 elegant guest rooms with ful equipments and amenities. Most rooms are spacious and have large windows with stunning city view. The staff are courteous and well-trained. The extensive services include 24/24 reception, massage services, concierge, tour desk, airport transfer, car rental, housekeeping, washing and laundry, etc. The breakfast area provides a wide selection of food and panorama of the city in the morning. ... more   less 

Additional Information about Hanoi Imperial Hotel

Address: 44 Hang Hanh Str. | Hoan Kiem Dist., Hanoi 844, Vietnam
Location: Vietnam > Hanoi
Price Range: $46 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hanoi Imperial Hotel 4*
Number of rooms: 40
Reservation Options:
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Hotel Style:
#37 Luxury Hotel in Hanoi
#51 Spa Hotel in Hanoi
#57 Family Hotel in Hanoi
#85 Romantic Hotel in Hanoi
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