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Hanoi Imperial Hotel

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584 Reviews from our TripAdvisor Community

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Showing 481: English reviews
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife Shraddha and myself used the Hanoi Imperial as our base while travelling in Vietnam in September. We travel a fair bit and I can say that this was one of the best experiences we have ever while on holiday. Positives: Extremely easy to communicate with, both via email during booking and also in person. Well priced and spacious... More 

Helpful?
1 Thank Pritam B
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Mr. Pritam B, We feel absolutely happy to receive your brilliant feedback on this website, which strongly encourages our working spirits. It was our honor to welcome and assist you and your wife - Mrs. Shraddha during the stay at Hanoi Imperial Hotel. We felt so proud of being the hotel you chose for your stay in Hanoi, and... More 

Adelaide, Australia
1 review
4 of 5 stars Reviewed 2 weeks ago

the great location enabled us to walk around the district for shopping and dining. the staff were extremely friendly and always eager to help. the rooms were quite large and very comfortable. breakfast on the top floor was excellent and the waiting staff always made sure you were well fed!

Helpful?
Thank jandmmccormick
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear jandmmccormick, Thank you very much for spending time to share your feeling following your staying in Hanoi Imperial hotel with many sweet words. It is such a great pleasure for us to achieve your satisfaction and make you a fantastic time in Hanoi. Continuously, we will improve in order to offer an even better accommodation experience. We are looking... More 

Auckland
Level Contributor
123 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Staff were very helpful and friendly. The room was clean. We got a discount on the in house spa and booked a day trip to Ha Long bay at reception. The breakfasts were excellent with a lot of variety. It is within walking distance everything in the old quarter. A really lovely stay and I would definitely recommend staying here.

Helpful?
Thank Kim C
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear Kim C, First of all, we would love to give you a big thankfulness for this remarkable feedback, and appreciate every single word you have written about us, both compliment and criticism. It is our pleasure to note that you appear to have been satisfied with the service from our Team Members as well as enjoyed our rooms and... More 

Adelaide Australia
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

After travelling from Australia and after making an amazing ride to Hanoi in our transfer car we were slightly jaded and looking forward to a shower and a few cups of coffee. We were not dissapointed when we arrived at this hotel, located within a 5 minute walk from the old city centre. The room was large enough and all... More 

Helpful?
Thank Guru14
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Guru14, Greetings from Hanoi Imperial Hotel and thank you for your encouraging and supportive review! It is great and heartwarming to read of your experience during your stay with us and we are so pleased we were able to make your holiday a memorable success. It makes all our hard work and effort worthwhile and sincere thank you for... More 

Bristol, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel has a smart reception and extremely helpful staff, nothing is too much trouble. the rooms are comfortable with good air conditioning. Considering how central the hotel is its very quiet. Breakfast was good. This hotel is very good value.

Helpful?
Thank 938caroline
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear 938caroline, Thank you for your wonderful review of your recent stay during Hanoi Imperial Hotel. I greatly appreciate the time you took to share your comments. The staffs are highly motivated to deliver top quality service that leaves a good lasting impression to the guest. It is also great that you enjoyed the comfortable room and conveniently located in... More 

Singapore, Singapore
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 23, 2016

We had a family room for the four of us, and it was very comfortable and the room was clean with good lighting too. They offered complimentary fruit every day and gave us a nice cold banana smoothie as a welcome drink on our first day too. All in all, it was a good experience and my friends and I... More 

Helpful?
Thank Samantha_oths
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear Samantha_oths, Thank you for taking the time to share your experience with us. We are so thrilled to hear you took advantage of our central location, satisfied with thoughtful staff, enjoyed with our delicious breakfast... and that overall you had a fantastic experience. Sincerely, all staff of our hotel was concerned of the best convenience for you and what... More 

2 reviews
5 of 5 stars Reviewed August 16, 2016

We really enjoyed our stay in this hotel. It is very well-located in the Old Quarter and so we could explore a lot of areas on foot. The room was clean and well-appointed. We were 4 of us, and from Day 1, there were 4 of everything already in the room. Housekeeping is efficient and fast, room service is good... More 

Helpful?
Thank VAN S
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear VAN S, Thank you so much for taking a moment to share your experience about our hotel on Tripadvisor. We are delighted to hear on your nice experience during your stay with us. The Hanoi Imperial is dedicated to giving all our guest value for money deals. We make all our guests feel special and ensuring they have a... More 

Fremont, California
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 10, 2016

Hanoi was our very first stop in Vietnam. We had booked a private car to take us from the airport to the hotel through our private tour guide, but the hotel offers an airport shuttle service for a fee. The hotel is located tucked into a little corridor surrounded by tiny convenience stores, boutiques and restaurants but away from the... More 

Helpful?
Thank Amy L
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Mrs./Ms. Amy L, Greeting from Hanoi Imperial Hotel, Thank you for highly recommending our hotel to the netizens and your good words about our room, location and staff service is much appreciated. It is our mission to convey the message of real hospitality to guests like you and other upcoming guests. It is always a pleasure for us to... More 

Kawasaki, Japan
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed August 7, 2016

We stayed in this hotel for 2 nights and had a great experience. Even before we arrived that was nothing that the staff could not do for us from arranging airport pick up, helping us pick a tour to Ha Long Bay and preparing our room for 5 people. The great service continued after we arrived with the staff doing... More 

Helpful?
Thank Padraig M
LeeNguyen91, General Manager at Hanoi Imperial Hotel, responded to this review

Dear Mr. Padraig M, We are so honored that you chose our hotel out of numerous options in the nearby area. We also thank you for your kindness in sharing your comments about your recent stay at Hanoi Imperial Hotel. More than that, we are much appreciated for your compliments to our services and staff, especially Ms. Annie. She would... More 

Seoul, South Korea
2 reviews
5 of 5 stars Reviewed August 3, 2016

Most of all, staff are all very kind and helpful. Before checking in, i asked some infomation about the cruise tours, etc. and one staff called Annie sent me very useful info with lots of details, which made my trip to Hanoi just perfect. Compared to the price, i can say it's just amazing. though it's in central (takes 3... More 

Helpful?
Thank sonicdive
LeeNguyen91, Tổng giám đốc at Hanoi Imperial Hotel, responded to this review

Dear Sonicdive, Warmest greeting from Hanoi Imperial Hotel. We felt so proud of being the hotel you chose for your stay in Hanoi on your vacation. We also would like to express our sincere thanks for your most heartfelt review for us with the highest rank. It is truly rewarding to read that you had a great trip and enjoyed... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Breakfast
  • Spa
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Hanoi Imperial Hotel is located right in the center of Hanoi Old Quarter and only 2-mminute walk to Hoan Kiem Lake. Having good food, drink and shopping just takes some steps from the hotel. It is also very close and convenient to visit the most popular tourist attractions, such as Ngoc Son Temple, Thang Long Water Puppet Theater, St. Joseph Cathedral, Hoa Lo Prison, Temple of Literature, Ho Chi Minh Complex, etc. The hotel has 40 elegant guest rooms with ful equipments and amenities. Most rooms are spacious and have large windows with stunning city view. The staff are courteous and well-trained. The extensive services include 24/24 reception, massage services, concierge, tour desk, airport transfer, car rental, housekeeping, washing and laundry, etc. The breakfast area provides a wide selection of food and panorama of the city in the morning. ... more   less 

Additional Information about Hanoi Imperial Hotel

Address: 44 Hang Hanh Str. | Hoan Kiem Dist., Hanoi 844, Vietnam
Location: Vietnam > Hanoi
Price Range: $53 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hanoi Imperial Hotel 4*
Number of rooms: 40
Reservation Options:
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Hotel Style:
#36 Luxury Hotel in Hanoi
#43 Spa Hotel in Hanoi
#56 Family Hotel in Hanoi
#83 Romantic Hotel in Hanoi
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