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Mercure Hanoi La Gare Hotel

#128 of 537 Hotels in Hanoi
Certificate of Excellence
94 Ly Thuong Kiet Street, Hoan Kiem, Hanoi 10000, Vietnam
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1 room 1 adult
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Mercure Hanoi La Gare Hotel
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678 Reviews from our TripAdvisor Community

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Montreal
1 review
5 of 5 stars Reviewed 2 days ago NEW

Contrary to many hotels in Vietnam, the WiFi works very well throughout. Service was efficient, helpful, friendly and HONEST. One morning we forgot to close the room safe. The cleanup staff noticed this and called security. They documented the contents and locked it to await our return. They then opened the safe for us and we were able to confirm... More 

Review collected in partnership with this hotel

Helpful?
Thank bedgar4
Edmonton, Canada
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

This budget hotel is in a good location. The room itself is okay; upgrade to the superior for a bit more space. The bathroom is small but manageable. The mattress is very comfy but beware sleeping in the middle as a "king" is just two twins side-by-side and you will notice the divide. The wifi connection is terrible. I had... More 

Helpful?
Thank kgm_travels
Manado
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Poor service, insulting guest, Internet suck, breakfast worst, not value for money. The GM should trained the FO staffs for better attitude towards hotel guest. Guest will not lie just for $10 values.

Review collected in partnership with Accorhotels.com

Helpful?
Thank DavidLiu2105
Brisbane, Australia
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was my first stay in Hanoi (along with the coldest winter in 30 years apparently!) and I found the hotel to be in a good location for access to the city (just over the road from the train station) and the staff to be friendly and helpful. I like to walk as much as possible and the hotel is... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Aaron W
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear Aaron W, Firstly, thank you for sharing your experience at Mercure Hanoi La Gare. I feel really glad to read the detailed review of your stay in Hanoi, and also happy to know that you had enjoyed it here. Your trip was definitely a special one, as it was the busiest time of the year before Tet holiday, and... More 

Seattle, Washington
Level Contributor
282 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is in a convenient location of Hanoi, easy walking to many attractions. The room is modern, clean and very comfortable. The breakfast is great with variety of choices. The service is excellent.

Helpful?
Thank MingmeiHong
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear AkemiHL, Thank you for sharing with us your impression of Mercure Hanoi La Gare. I am very pleased to know that you satisfied with the location and enjoyed the room, breakfast and our services. Your feedback is very helpful to us as an encouragement and rest assured that I will share it with our team members. Wish you a... More 

Bengaluru (Bangalore), India
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Very good hotel but little far from old quarter tourists should stay in old quarter this hotel is very good excellent rooms breakfast is superb good happy hour staff excellent with no language problem

Review collected in partnership with Accorhotels.com

Helpful?
Thank Lalitha R
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear Lalitha R, How great it is to read your feedback to us! Thank you very much for sharing with us your experience at Mercure Hanoi. I am glad that you really enjoyed our rooms, breakfast, daily happy hour and especially our services. I will definitely share your comments with our team to motivate their working spirit. We really appreciate... More 

Adelaide, Australia
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

The hotel is a good standard Mercure and the staff are excellent. Location involved more walking than if I'd stayed at the Sofitel but I was happy enough with that once I got used to the homicidal traffic.

Review collected in partnership with this hotel

Helpful?
Thank Robin R
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear Robin R, It is our pleasure to receive positive feedback from you. Our team members are very happy to know that you were satisfied with our services, and that you enjoyed the experience in Hanoi. On behalf of the team, I want to thank you very much for your kind review, as this is a wonderful encouragement for us... More 

Chiang Mai, Thailand
1 review
3 of 5 stars Reviewed 3 weeks ago

The hotel is located 5 minutes walk from the main Hanoi station which was ideal for me. It is however a fair walk to the Old Quarter etc and this may not suit those with restricted mobility. Staff were very helpful. I only had breakfast once but there was a good selection. My major criticism of the hotel is that... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank bzmot
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear bzmot, Thank you for taking the time to tell us about your experience at the Mercure Hanoi La Gare. I am sorry that your experience on our WIFI speed did not meet your expectations; please allow me to express my sincerest apology. We have recently upgraded our WIFI access speed and we want to thank you for your sincere... More 

Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed in this hotel when doing business visit to Hanoi. Though the room is small, however good compliment should go to their staff. The staff here is very friendly and speaking quite good English. They are also very helpful. If you are on business trip then this hotel is quite good. Maybe one thing that can be improved is the... More 

Helpful?
Thank Santo L
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear Santo L, We very much appreciate your comments regarding your stay at the Mercure Hanoi La Gare. Our team members will be very glad to hear your kind words to us, thus rest assure that I will share your feedback with all of them. This will serve us as an encouragement to continuously improve our services better and better.... More 

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