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Hanoi Charming Hotel

Travelers' Choice award winner
15 Yen Thai St. | Hoan Kiem, Hanoi ++84, Vietnam
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Hanoi Charming Hotel
Hanoi Charming Hotel
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1,237 Reviews from our TripAdvisor Community

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Showing 1,040: English reviews
Level Contributor
51 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The hotel was clean and the room was spacious. The staff were extremely friendly and were only too happy to help us out whenever we needed - such as getting train tickets and doing laundry etc. Jenny on the front desk was particularly helpful and made our stay very pleasant. Will definitely recommend!

Helpful?
Thank Esther H
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago via mobile

We were moved to the Charming hotel because our original hotel was being refurbished. This was the only inconvenience about our stay - we enjoyed staying at the Charming hotel so much that we returned not once but twice during our time in Vietnam. At every point we received 5* customer service; from the wide variety of tasty breakfast choices... More 

Helpful?
Thank VictoriaKWild
Melbourne, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Really loved our stay at Hanoi Charming. The lady who checked is in, I think her name was Anna, was incredibly helpful and friendly. In fact, all the staff were great. They could not do enough to help and were very willing to suggest places to eat and things to do. The room was very clean and comfortable, with a... More 

Helpful?
Thank Declan M
Long Beach, California
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We initially arranged our stay via e-mail with "Holiday Gold Hotel." However, only days before our departure we were informed that hotel was closed for renovation and we were offered this hotel in its place. I cannot compare the quality of the two, but I will elaborate on this one. We arranged for an airport transfer and the driver was... More 

Helpful?
Thank Diana Y
Gothenburg, Sweden
Level Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We used this very well located hotel as a hub for our trip to Sa Pa and Ha Long Bay. It is well located, the price is ok (includes a breakfast with three set options) and the staff is just incredibly nice: they helped us with everything (extension of visa and tours) with a smile in their face. A great... More 

Helpful?
1 Thank Jørge R
Chichester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here due to our hotel being closed and being transferred to this hotel instead. Having been travelling SE Asia for the past 3 months, I can easily say this is the worst place we have stayed and the only one we actually had to leave! The floorboards in our room were lifting up and when you stood on... More 

Helpful?
1 Thank LawrenceWuyts
Brighton, United Kingdom
Level Contributor
99 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
1 of 5 stars Reviewed April 25, 2016 via mobile

I think the reviews here are written by people who are focussing too much on the low cost. We saw a mouse run from the kitchen to the breakfast area, the room was filthy and falling apart and most of the rooms don't have windows. After the first night we left and went to Goldensun Suites hotel which is not... More 

Helpful?
2 Thank Adeling79
Charminghanoi, Manager at Hanoi Charming Hotel, responded to this review

Dear our valued guests, Thank you very much for choosing our hotel for your trip in Hanoi We do apologize for your experience that was not up to your expectations regarding our breakfast area .We have well noted on every single detail of your review and necessary amendments will be done to ensure that the next stays of our customers... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 30, 2016

Great omelets and breakfast in general is tasty and filling. Welcoming and helpful staff. We got upgraded from standard without windows to room with windows. The room was not very clean and everything seems a bit worn. Using the stairs, its obvious that fire escape standard is not very high, since the exits are obstructed. Great location.

Helpful?
1 Thank Ingvild F
Charminghanoi, Manager at Hanoi Charming Hotel, responded to this review

Dear our valued guests, Thank you very much for choosing our hotel for your trip in Hanoi And Thank you for encouraging our staff and breakfast .We do apologize for your experience that was not up to your expectations regarding our rooms .We have well noted on every single detail of your review and necessary amendments will be done to... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 20, 2016 via mobile

The hotel is clean (Vietnam clean, cleanest hotel we have stayed in in Vietnam) and de people that are working here are very friendly. They dont spreak perfect English but better than alot of people in Vietnam. 24/7 reception and they will try to help you with everthing. +++ Breakfast is ok, 4 different options.

Helpful?
1 Thank Alwaystravel24-7
Charminghanoi, Owner at Hanoi Charming Hotel, responded to this review

Dear our valued guests, Thank you very much for choosing our hotel for your trip in Hanoi. We are happy that you like our hotel and staff.We will concentrate on training our staff about their English also other skills We have well noted on every single detail of your review and necessary amendments will be done to ensure that the... More 

Den Bosch, The Netherlands
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed March 10, 2016 via mobile

We stayed here for two nights. They had a taxi service from the airport without any waiting or whatsoever. Really nice and helpfull staff who tells you were to go in the city. Room was very clean and more then enough for us. Hairdresser next door who did a perfect job!

Helpful?
Thank tedloch
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Located in the centre of Hanoi old city, Hanoi Charming Hotel offers beautiful and spacious rooms with nice view of Hanoi old street. Hanoi Charming Hotel is equipped with all amenities that you expect such as air-conditioning, international standard elevator, Internet ADSL, cable television, mini bar and more. ... more   less 

Additional Information about Hanoi Charming Hotel

Address: 15 Yen Thai St. | Hoan Kiem, Hanoi ++84, Vietnam
Location: Vietnam > Hanoi
Price Range: $14 - $21 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hanoi Charming Hotel 2*
Number of rooms: 36
Reservation Options:
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Hotel Style:
#4 Best Value Hotel in Hanoi
#25 Romantic Hotel in Hanoi
#30 Family Hotel in Hanoi
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