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Hotel 1-2-3 Hanoi

Traveler (32)
Room & Suite (20)
Dining (8)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Hotels in Hanoi: Located in the heart of Hanoi, ancient Nam Ngu street still keeps the beauty of an old Hanoi’s culture and image, on which Hotel 1-2-3 Hanoi with 53 spacious rooms in ancient Oriental-style design is appeared as an elegant and luxury pearl beautifying the charming of the street.
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Property amenities
Restaurant
Free High Speed Internet (WiFi)
Breakfast included
Airport Transportation
Breakfast Available
Concierge
Dry Cleaning
Hot Tub
Laundry Service
Multilingual Staff
Non-Smoking Hotel
Public Wifi
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Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Trendy
Charming
HOTEL CLASS
61Reviews
89Photos
1Q+A
6Room tips
Traveler rating
  • 35
  • 23
  • 3
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Popular mentions
The Japanese-owned Hanoi 1-2-3 Hotel has many good qualities. Among these are a marvelous Japanese-Western-Vietnamese breakfast buffet, splendid attention to guests by the hotel’s well-trained and motivated staff, four items of free laundry per person daily, clean premises, a
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Response from Hotel1-2-3Hanoi, Deputy Sales Manager at Hotel 1-2-3 Hanoi
Responded 3 weeks ago
Dear Mr. David B, Thank you for taking time to share your experience with Hotel 1-2-3 Hanoi on TripAdvisor. It is wonderful to know that you enjoyed your visit with the hotel breakfast, free laundry service, hotel location and that our staff was attentive throughout your stay.We continuously strive to provide an exceptional experience for all our guests and your compliments is definitely a motivation for us. I trust that the meeting of Mrs. Brown with Hotel General Mganager went well and rest assured that your comments will be taken into consideration. I hope you will give us the opportunity to prove you our high level of service upon a future stay. Sincerely yours, Nguyen Tra My Deputy Sales Manager Hotel 1-2-3 Hanoi
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Good serviceReception to welcome guest is rather friendlyLocation is quite center in HanoiPricing is acceptableThe sales person that I contacted Ms Lan is quite professional and supportive. Overall, the hotel is nice.
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Review collected in partnership with this hotel
Response from Hotel1-2-3Hanoi, Deputy Sales Manager at Hotel 1-2-3 Hanoi
Responded Nov 13, 2018
Dear Curiosity33591052056, Thank you for taking time to review Hotel 1-2-3 Hanoi on TripAdvisor It was our honour to provide you a comfortable stay. Nothing pleases us more than hearing your compliment about friendly reception, the professional and supportive service of Ms. Lan. Please rest assured that your precious comment will be shared with the hotel team. We are sure that this feedback will serve as an encouragement to all of our staff. We wish to have the opportunity to welcome you back to our hotel and provide you another memorable stay. Sincerely yours, Deputy Sales Manager Hotel 1-2-3 Hanoi
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Very nice and friendly staff from the receptionists to housekeepers. Room is clean and comfortable. Small gym with basic machines for morning exercises and free Japanese sauna and jacuzzi for men. Japanese breakfast every morning.
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Response from Hotel1-2-3Hanoi, Deputy Sales Manager at Hotel 1-2-3 Hanoi
Responded Oct 15, 2018
Dear ChauT32, Thank you on your encouraging and supportive review! It is great and heart-warming to read of your experience during your stay with us and we are so pleased we were able to make your trip comfortable. It makes all our hard work and effort worthwhile and sincere thank you on your kind words. All we hope to welcome you back in near future. Sincerely yours, Deputy Sales Manager Hotel 1-2-3 Hanoi
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Only for men, the dry sauna is excellent and opens 6AM. It has 4 sit down showers with complementary toiletries. The jacuzzi hot tub is the perfect temperature and is charcoal purified. Rinse off with a cool bath. Rooms are nice. Staff is friendly. Close enough to old quarter.
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Response from Hotel1-2-3Hanoi, Deputy Sales Manager at Hotel 1-2-3 Hanoi
Responded Jul 24, 2018
Dear Anthony G, Thank you so much for taking time to review us on TripAdvisor. We appreciate your nice word on the Japanese Sauna and Jacuzzi. It is grateful to learn that our room facilities, friendly staffs and hotel location delighted you. We will certainly share your generous words of praise with our colleagues who will be very motivated. We wish to have the opportunity to welcome you back to our hotel and provide you another relaxing stay. Sincerely thanks, Nguyen Tra My Deputy Sales Manager Hotel 1-2-3 Hanoi
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I have been staying here months at a time. The staff is friendly and try’s to make your stay as pleasant as possible. The breakfast is good, both western fare and Japanese are available. If you stay more than a week they give you a small red bag to put your daily laundry in. No
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Response from Hotel1-2-3Hanoi, Sales Manager at Hotel 1-2-3 Hanoi
Responded Jul 19, 2018
Dear Mr. Mark W, Thank you on your encouraging and supportive review! It is great and heart-warming to read of your experience during your stay with us and we are so pleased we were able to make your holiday a memorable success. It makes all our hard work and effort worthwhile and sincere thank you on your kind words. With best regards, Lan Hoang
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Executive Room
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Dear Mr. ValerioRD, Warmest greeting from Hotel 1-2-3 Hanoi (under the old name as Nam Ngu Hotel) Thank you for considering our property for your trip. Please be noted that according to Tripadvisor policy, website link, email and phone number can not be provided. Kindly help use your search engine and type key word "Hotel 1-2-3 Hanoi" then you can find our website easily. Should you need any further assistance, please let me know. Best regards, Deputy Sales Manager
0 votes
"I believe the seventh floor is the only non-smoking floor (but smoking is banned in public areas). ~03 rooms are OK too tight for a couple."
"Near many nice restaurants"
"Try to get a room on the top floor."
"japan, hanoi, old area"
"Higher floors seem quite"
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PRICE RANGE
$39 - $76 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Nam Ngu Hotel
LOCATION
VietnamHanoi
NUMBER OF ROOMS
50
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