Perfectly located for easy access to the wonders of the old quarter. The room was a comfortable size with a separate bathroom with all the usual freebies. Shower.Was hot with good pressure. Bed was super comfortable. The complimentary breakfast was all you needed for a good start to the day with choices to suit all tastes. However, the highlight was the wonderful staff led by Jenny who went beyond what would have been expected of her. We would definitely stay here again.
Best hotel we’ve stayed at. The room is clean and nice. Everyone is so friendly, especially the hotel manager and the lady that served us breakfast. The housekeeper cleaned the room everyday. The hotel is close to everything . We’ll definitely stay here again when we come back to Hanoi.
This hotel is well located in the heart of Hanoi. Easy to walk around the Old Quarters and Lake. Very clean hotel and staff was friendly. Nice Breakfast with many choices. We were provided vegetarian choices. Overall very good value for money.
Excellent hotel staff they have, they will give their best to accommodate to your requests. Clean rooms with all travel essentials provided. The hotel is conveniently located in the Old Quarters with many good eateries minutes walk away.
We stayed at the Holiday Emerald for a total of 11 nights: 3 before a bike trip to Mu Cang Chai, and 8 after (and the hotel was happy to hold our bag for us). We couldn't fault the hotel: great, friendly staff (we love you Jenny!); big comfy bed; big bathroom with separate shower; desk and sitting area; free WiFi; great aircon; and great location - in the old quarter, but not too close to the madness of the touristy area. We'll come back!
I was happy with my 4-night stay at Holiday Emerald Hotel in May 2022. It’s a budget-friendly hotel, you have all the necessities, great location for touring, clean bathroom, good AC, and surprisingly strong water power in the sink, shower, and bidet. I had no windows in the room (Room 303), but no big deal. I’m pretty sure none of the windows have screens anyways to keep mosquitos out. The transport they offered to and from the airport was cheaper than prices I saw on Grab. There’s delicious street food nearby. Bun rieu and bun oc are right next door, Pho 10 is a straight 3 minute walk, bun cha is a 1 minute walk, etc. Also, they gladly held our luggage while we went on our Halong Bay cruise. The hotel was nicely communicative by email in the days leading up to my arrival. At the front desk were An and a lady whose name I didn’t get; both were very kind. The mini fridge worked fine to chill my water, but it looked like it was on its last legs. Their page on TripAdvisor mentions free breakfast, but the kitchen was closed when we were there. Would I stay here again? As a tourist out and about most days, yes.…
We had such a wonderful stay that we cancelled the other hotel we we had booked to stay in on our return to Hanoi! Location is excellent, easy walking distance to attractions and heaps of places to eat nearby. Very comfortable and rooms were spacious. Staff were perfect! Would definitely recommend.
This hotel is very quirky, it has only 17 rooms but is in a great location for all of the sights that can easily be walked to. The team are friendly and interactive with you and ensure that you know what you are doing and where you are going. Comfortable facilities and great breakfast, actually the best of the whole trip. Highly recommend.
We visited Hanoi when the city was on lockdown from the Coronavirus. Although most attractions were closed the staff helped us with directions and places to eat. In fact we were one of the last guests to leave before the hotel had to be shut for deep cleaning. We were supposed to fly to Laos but found out on the morning of our last day that if we did we’d have 14 days in quarantine when arriving back in Vietnam. So we cancelled the flight and booked into another hotel before catching one of the lady flights back to the UK ! The staff carried our luggage to the new hotel and whilst at the new hotel Jenny still texted us to se we were ok and even arranged our taxi to the airport despite having left their hotel. We even received a text at the airport to check the driver had picked us up and we were ok. Superb service and above and beyond the call of duty ! Many thanks.…
The staff at this Hotel are so friendly and accommodating! Hotel is clean and conveniently located to many sites around Hanoi. Daily breakfast buffet with plenty of variety to choose from. Hotel staff arranged our wonderful day trip to Ha Long Bay for a fair price. We truly enjoyed our stay due to the kindness of Jenny and all of the staff at Holiday Emerald!