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Hanoi Serenity Hotel

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531 Reviews from our TripAdvisor Community

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Showing 460: English reviews
San Diego, California
Reviewed December 8, 2014

came from thailand initially for 3 nights and extended to 6 .. like other reviews havenmentioned, the staff and service at this hotel is seriously top notch, not just for hanoi but also compared to those around the world - they are committed to going the extra mile to be friendly, helpful and accomadating. even before i arrived the manager,...

1Thank dupyconqueror
Reviewed December 5, 2014

The most helpful staff we have ever had in a hotel. They were fantastic! We booked a great cruise on viet boat cruise with them to halong bay and when it got cancelled due to weather they gave us our room back, refund and sorted out a cruise for the next day for us. They sorted our train tickets and...

1Thank Sophie L
Chester, United Kingdom
Reviewed November 5, 2014

I was doing a course for a month so stayed here that whole time and it really started to feel like home. The staff were always friendly and greeted me whenever I came and went. They helped with anything I needed. Even after I had left the hotel they contacted me about someone who needed an english teacher (I'm living...

2Thank saffi91
London, England, United Kingdom
Reviewed October 20, 2014

The Serenity is excellent value for money. It's well located in the Old Quarter, with very spacious rooms and free wifi. While a bit shabby, the rooms are absolutely spotless; the only complaint I have is that the water pressure is poor so the shower isn't much cop, but a minor gripe. The staff are absolutely lovely and very willing...

1Thank AET_13
Reviewed October 18, 2014

Serenity was the first hotel we stayed in upon arriving in Vietnam. We stayed for 4 nights, which qualified us for an airport pickup, which was super convenient and well appreciated. Upon arriving, the staff were incredibly friendly, offering us coffee and going over all of the sights/restaurants in the area. They arranged our trains to and from Sapa, our...

1Thank GumpsyDubois
Reviewed September 30, 2014

We stayed at Hanoi Serenity Hotel for a total of 4 nights. The staff was so caring and kind - greeting us each morning with smiles and asking about our day when we returned. They helped us book our tour to Halong Bay (with A Class Cruise and it was amazing!) and they also made wonderful, local recommendations for food...

2Thank Sarah M
Minneapolis, Minnesota
Reviewed September 9, 2014

Our first stay at Serenity Hotel was for four nights, which qualified us for a free airport pickup - greatly appreciated, since we had heard horror stories about Hanoi taxis. From the minute we arrived at the hotel, the staff was welcoming and hospitable. We sat through an incredibly brief sales-pitch (which conveniently walked us through the main sites in...

2Thank Brett_Ashley-RPCVs
Antwerp, Belgium
Reviewed August 29, 2014

This was one of our first hotels we stayed in during our 2month backpacking trip and we were very very pleased. First I want to sketch the situation. Who are we? Couple of 23 years old. Backpacking across Vietnam and Thailand for 2 months (July- August). Location: Hanoi Serenity Hotel is very well located. Step outside and walk 15 -...

2Thank Pieraerts
Reviewed August 27, 2014

We were traveling around Northern Vietnam and using Hanoi as our travel hub. This meant that we spent over a week at the Serenity Hotel. We stayed in three room during our time there. All of them were very comfortable. Furthermore, the hotel had an absolutely amazing breakfast with free/unlimited coffee and tea served all day which were both excellent....

3Thank Adgonzal
Munich, Germany
Reviewed August 26, 2014

really nice hotel for exploring the old town of hanoi. the staff is very friendly and helpful. the breakfast is a good start in the day :-). and the location is perfect to start exploring old town hanoi. thanks.

2Thank Christian G
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Room/Suite (24)
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  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
About the property
  • Wheelchair access
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
Closed for renovation as of December 28, 2009. ... more   less 

Additional Information about Hanoi Serenity Hotel

Address: 1B Cua Dong Street, Hoan Kiem District, Hanoi 100000, Vietnam
Location: Vietnam > Hanoi
Price Range: $29 - $50 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hanoi Serenity Hotel 2*
Number of rooms: 25
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Questions & Answers

Questions? Get answers from Hanoi Serenity Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“do not go for Superior or lower rooms or choose Serenity 2 hotel”
 of 5 bubbles splitterzz, Nov 12, 2016 | Read review
“Select a different hotel unless you are certain you won't have to change your reservation.”
 of 5 bubbles Servator, Oct 18, 2016 | Read review
“The best view is the 6th floor, however there is no elevator.”
 of 5 bubbles hebaha2015, Aug 14, 2015 | Read review
“Go to another hotel :) there are so many choices!”
 of 5 bubbles 743cherisea, Jul 30, 2015 | Read review
“need lift for diasble visitor”
 of 5 bubbles supiah2015, Jul 21, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question