The restaurant is in 7th floor with a view so you get to see Hanoi from the top! The food was great and the service also very good! It’s a bit more expensive, but absolutely worth it! We can really recommend this place!!!
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5 days before I checked in, the staff offered to hold my bags overnight and give me a private room to shower and change my clothes. Complimentary coffee is offered whenever I walk through the door, the rooms are clean, the bathrooms are large, the...More
Twin bedded room with safe, kettle, mini fridge, complimentary bottled water each day and small but adequate ensuite bathroom. Breakfast menu with 8 choices. We stayed for a week so found lots of shops/stalls, restaurants nearby. Staff very helpful, knowledgable and spoke excellent english.
Mr Lee was incredibly helpful from the start, booking my bus to Sapa and giving me advice for when I was there. The staff spoke great English and knew the area well (I found some great food on their recommendation). Rooms were clean and nice.
"do not go for Superior or lower rooms or choose Serenity 2 hotel"
"Select a different hotel unless you are certain you won't have to change your reservation."