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Hanoi Serenity Hotel

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Hanoi Serenity Hotel
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517 Reviews from our TripAdvisor Community

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Showing 451: English reviews
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Nice hotel. Very tranquil. The room was very clean and quiet (even though it is right in the heart of downtown Hanoi) and the bed was comfortable as well (the mattress was much less stiff than others we've visited). The best part was the rooftop restaurant for a great breakfast. I would recommend!

Helpful?
Thank Matthieu C
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We just spent 6 nights at the Serenity hotel. The room was very spacious and the cleanliness could not be faulted. Air conditioners & fans are are in good working order. We actually ended up in 2 rooms as we had overnight stay in Halong bay. Only real negative is both our showers were very leaky. The floor was drenched... More 

Helpful?
Thank Sue M
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

The staffs are very accomodating. They are very nice and help us a lot. Just don't be shy to ask them if u need help . :) The hotel is nice. I will not think twice to book in here again when i will get back :) more powers to all and God bless you! Thanks! ^^

Helpful?
Thank Kaze V
Sao Paulo, SP
Level Contributor
94 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed June 18, 2016

The hotel and the services are great , but they were not completely true to ourselves. When we arrived we had an upgrade to a superior room , very good. We booked online for 2 days and stayed for 6 days more, but the last two days, said they would renew the hotel then would move to another unit Serenity... More 

Helpful?
Thank JulianaBM
Vigo, Spain
1 review
4 of 5 stars Reviewed March 21, 2016 via mobile

We stayed at Serenity Hotel in March 2016 and we had a great experience. Kenny and the rest of the hotel stuff were very nice, helpful and making sure we had everything we needed. Our room was on the 6th floor so we could enjoy the views of the city. Breakfast is served in the top floor which has a... More 

Helpful?
Thank Nicolas P
Newcastle, United Kingdom
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed January 31, 2016

We booked this hotel in the old quarter of Hanoi and when we arrived the hotel was being upgraded. The only room that was finished was ours which was modern and clean. The bathroom was small buy very clean and practical and to be honest how long do you spend in a bathroom. Hotel staff very welcoming.

Helpful?
Thank Lyndsey C
Rishikesh
Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed December 5, 2015 via mobile

The staff at the Serenity 2 hotel where some of the best people we've met over our travels through Southeast Asia. They are always eager to help, provide thoughtful and useful advice, and go out of their way to help. We especially appreciated the day time managers, Joy, help in planning our trip. Her advice was always honest and came... More 

Helpful?
Thank Daniela B
Leeds, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 17, 2015 via mobile

We booked serenity hotel for two nights but arrived there we saw a note to explain that the hotel is getting repaired and all of the bookings will be transfer to Serenity hotel 2! Luckily someone inside called a taxi ( hotel paid ) to transfer us there ( 5min away) because next door there was already a man try... More 

Helpful?
Thank Sarah S
Jerusalem, Israel
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 17, 2015 via mobile

Serenity hotel was one of the best experiences I had in Hanoi. The staff was so nice and helpful, the rooms were great and for a great price as well. We went to Sapa from Hanoi and the bus was very early so the staff packed us the breakfast in a brown bag for the road! I would recommand everyone... More 

Helpful?
Thank Hila908
Kuala Lumpur, Malaysia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed August 26, 2015

Once we arrived at the hotel on the first day of our trip in Hanoi, Vietnam, the staff and also (I think) the owner of the hotel greet and welcome us pretty warm and explained about all the facilities they offer during our stay at the hotel. The lady (owner) spent her time to explain about Vietnam and what we... More 

Helpful?
Thank Dwiemeynina
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Breakfast
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Free Breakfast
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Closed for renovation as of December 28, 2009. ... more   less 

Additional Information about Hanoi Serenity Hotel

Address: 1B Cua Dong Street, Hoan Kiem District, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Price Range: $16 - $40 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hanoi Serenity Hotel 2*
Number of rooms: 25
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