Cheap rates, good rooms, very helpful staff but food less than average and location is not in great part of town. On plus side it’s located only about 10 minute walk from Train Street and 15 minutes from Hanoi Lake area. I would stay here again as it is very good value.
Stayed in this hotel in two different rooms before and after trip to Ha Long. Both times the rooms were dirty. Bed linen were changed (i think) but the floors had not been swept of mopped. Long black hairs on the floor, not mine and the taps were filthy. I complained and showed photos to the reception who apologised on behalf of the management. I would not recommend this hotel.
My friend and I stayed at Moon View Hotel twice as part of our tour package and during our stay in Hanoi in April 2019. Unfourtantly, we were not impressed by the staff, service or location. Upon arrival, after an exhausting day, we were provided with average service and with the wrong room key card. We were then presented with the wrong bedding layout in the room. The first set of rooms we were provided with during our first stay was quite large but outdated and dark. When we asked if a package had arrived from our tour company (as informed by the tour group) the guy at the desk was unhelp and told us that it was not their problem. They also kept our passports from us when we arrived to photocopy and informed us they would provide it later. As a tourist, this is always an uncomfortable experience. We had no help with our luggage upon arrival or departure by the hotel. During our second stay with the tour, the room provided was slightly more modern. However, the service again was average. The guy at the reception had an attitude problem. He was unhelpful and grumpy when asked a question. The location itself was quite far and walking distance from the Old Quarter.…
The lobby of this hotel is the best part. It looks like the picture. The rooms are spacious but very dated. No hot water, very dim lighting and the rooms take a long time to cool down. Think there might be many other options to choose from in the city.
Would rate this 3 + Star and very good, rooms very clean and larger than many other hotels, breakfasts very good, staff very helpful. Would stay again without hesitation, in older part of town and many restaurants in the area. Hanoi appears more expensive than Ho Chi Minh