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Fraser Suites Hanoi

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Fraser Suites Hanoi
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75 Reviews from our TripAdvisor Community

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Showing 67: English reviews
Adelaide, Australia
Reviewed 3 days ago NEW

The Fraser Suites in Hanoi provide a high quality astay in Hanoi. We have stayed there twice and on each visit we have been impressed by the quality of the rooms and the attentiveness of the staff. While the Fraser suites are not in the centre of things in Hanoi, good transport options are provided by the Fraser Suites. Its...

Review collected in partnership with Frasers Hospitality
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Helpful?
Thank RobJen15
AdrianLee-Frasers, General Manager at Fraser Suites Hanoi, responded to this review

Dear RobJen15 Many thanks for your effort in providing your excellent review on your recent stay at Fraser Suites Hanoi! We are indeed appreciative of your compliments and delighted that our quality of rooms and attentiveness of our staff impressed you again! We certainly look forward to welcoming you again soon! Yours sincerely Adrian Lee General Manager

New York City, New York
Reviewed 1 week ago

Location was perfect for us. We had a 3 bedroom suite and it was beautiful. Breakfast was excellent as well. Gym was mediocre but the overall stay was really very very nice. We traveled with adult children who also enjoyed it. The Toto toilet was mind blowing (crazy as it sounds I wanted to bring one back).

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Helpful?
Thank drscottJerusalem
AdrianLee-Frasers, General Manager at Fraser Suites Hanoi, responded to this review

Dear drscottJerusalem Warm greetings and many thanks for your wonderful review on your stay with us! We are delighted that you enjoyed your overall stay very much and we are able to provide a memorable stay for you and your family! All our sanitary ware is using TOTO brand and installed in all bedroom types! You will be able to...

Reviewed 2 weeks ago via mobile

While I was staying in Vietnam I stayed at the Fraser suites. It was an amazing hotel wih great staff and excellent service the breakfast was amazing. I also love that they had an little mini library.

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Helpful?
Thank AlaykaHussain
AdrianLee-Frasers, General Manager at Fraser Suites Hanoi, responded to this review

Dear AlaykaHussain Many thanks for your excellent review on your stay at Fraser Suites Hanoi! We are delighted with your compliments and glad that our great staff and excellent service have left you a memorable experience! We are appreciative that you find our breakfast amazing as well! We would love to welcome you back again soonest possible! Yours sincerely Adrian...

Reviewed 2 weeks ago

The staff and service were excellent, however the facilities felt a bit tired. We came here after a couple of truly amazing hotels so the place did not quite live up to expectations. We stayed in a 3 bedroom apartment. The bedrooms were a little on the small side and only 2 bathrooms. Kitchen was very well equipped and TV/Internet...

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Helpful?
Thank Moon H
AdrianLee-Frasers, General Manager at Fraser Suites Hanoi, responded to this review

Dear Moon H Thank you for your effort in writing a review on your stay with us! We are glad that you and your family had a positive experience on your stay! Your compliments for our staff's service being excellent will be shared with our team! They will be motivated to continue their service excellence! Thank you for your feedback...

Singapore, Singapore
Reviewed 3 weeks ago

I would like to call out Manager's support in allowing my family with an early checkin option. we arrived early hours from SAPA via train. Although staff initially wanted me to charge additional half day charge, but thanks to Mr. Lee (Manager) who approved my stay and made it a pleasant experience. Overall a great place to stay with friendly...

Review collected in partnership with Frasers Hospitality
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Helpful?
Thank PramodChalak
AdrianLee-Frasers, General Manager at Fraser Suites Hanoi, responded to this review

Dear PramodChalak Thank you for staying with us and your positive review on your recent stay with us! We are indeed delighted that our available unit is able to accommodate your early arrival this time. We appreciate your compliments and glad to know that you will be staying with us again! We certainly look forward to your return to Fraser...

Reviewed 4 weeks ago via mobile

We booked a 2-bedroom unit and was upgraded to a 3-bedroom and the 4 of us actually didn't need the extra room The unit was very large and complete with kitchenette and laundry/dryer. Too bad we were only staying one night to fully enjoy the whole stay Room came with a very extensive breakfast complete with pho and egg station....

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Helpful?
Thank consultantck
AdrianLee-Frasers, General Manager at Fraser Suites Hanoi, responded to this review

Dear consultantck Thank you for your positive review on your stay at Fraser Suites Hanoi! We appreciate your compliment on the extensive breakfast we provide for our guests. We certainly look forward to your return, and welcoming you and your family if you do decide to have a holiday in Hanoi! Yours sincerely Adrian Lee General Manager

Reviewed November 20, 2016 via mobile

Wow our family stayed at the Fraser suites and it was proper luxury. Fully fitted kitchen and when I say fully fitted, it had everything. The sofas were so comfy and the tc and dining table where plush. The wifi was super fast and both the bathrooms were gorgeous. Strange design on the shower though as it could not move....

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Helpful?
Thank Ashley L
AdrianLee-Frasers, General Manager at Fraser Suites Hanoi, responded to this review

Dear Ashley L Many thanks for highlighting your positive experiences on our apartment, amenities and most of all, our luxury standard! We are glad that you enjoyed your stay and sincerely apologized for certain unpleasant experiences which you had with the shower and extra charge. We will check and rectify the shower in the unit you stayed and for the...

Hong Kong, China
Reviewed October 29, 2016

We were a group of 5 visiting Hanoi for the weekend and we rented an apartment at Diamond westlake and it was a great experience! First of all the staff were all very nice and helpful, the rooms were spacious and clean and tidy, even the breakfast was good quality!! We used the pool and gym and they were in...

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Helpful?
Thank thisisprisca
AdrianLee-Frasers, General Manager at Fraser Suites Hanoi, responded to this review

Dear thisisprisca Warm greetings from Fraser Suites Hanoi! Many thanks for your effort to put up a very positive review. We would like to clarify and highlight that you have mentioned Diamond Westlake which unfortunately does not belong to Fraser Suites Hanoi or associated with us. We will convey your review and compliments accordingly and in the meantime, we certainly...

Reviewed September 30, 2016

Well-appointed, clean suites; comfortable beds, excellent service; and the newly remodeled restaurant is terrific. Stunning views from the upper floors. Great breakfast, and the dinners were delicious too. I have stayed here a few times now, and have found it satisfactory in every respect ... they do everything right. A great place to stay in West Lake (Tay Ho). Five-star...

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Helpful?
Thank Michael F
AdrianLee-Frasers, General Manager at Fraser Suites Hanoi, responded to this review

Dear Michael F Many thanks for your excellent and positive review on your numerous stay with us! We are indeed delighted that you enjoyed your stay very much and rated us 5-star plus! We appreciate your effort for recommending others to stay with us and we certainly look forward to welcoming you back again at Fraser Suites Hanoi soon! Yours...

Sydney, Australia
Reviewed August 1, 2016 via mobile

Stayed here for two nights at the end of our 6nights in Hanoi after staying four nights in old town. We booked here for the pool and space of a 1bedroom apartment as it gets too hot in the middle of the day to be outside with a little one. This hotel mainly caters to business travelers and because it's...

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Helpful?
2Thank Nozbeans
AdrianLee-Frasers, General Manager at Fraser Suites Hanoi, responded to this review

Dear Nozbeans Warm greetings and many thanks for your positive review on your recent stay at Fraser Suites Hanoi! We are glad that you find our apartment unit suitable and indeed it is very ideal for families. We thank you for recommending families to stay with us and we certainly look forward to welcoming you and your family again soon!...

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Kitchenette
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Laundry Service
  • Concierge
  • Babysitting

Additional Information about Fraser Suites Hanoi

Address: 51 Xuan Dieu Street | Tay Ho District, Hanoi, Vietnam
Location: Vietnam > Hanoi
Price Range: $120 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fraser Suites Hanoi 4.5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Fraser Suites Hanoi Hotel Hanoi
Hotel Style:
#43 Luxury Hotel in Hanoi
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Questions & Answers

Questions? Get answers from Fraser Suites Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Thebone bedroom suites are tops”
 of 5 bubbles RobJen15, 3 days ago | Read review
“we booked 1 bedroom deluxe but they gave us president's room :>”
 of 5 bubbles Tradars, Jun 10, 2016 | Read review
“Ask for a studio along the outside of compound, adjacent to International SOS.”
 of 5 bubbles nmider, May 30, 2016 | Read review
“Larger suits have lake view”
 of 5 bubbles ashishk89, May 14, 2016 | Read review
“Major construction on one side of the building, heavy machinery still operating at 9 pm”
 of 5 bubbles Smith294265, Nov 10, 2015 | Read review
5 of 5
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