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Hanoi Emerald Waters Hotel & Spa

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No.47 Lo Su street Hoan Kiem, Hanoi 100000 Vietnam
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Free cancellation until 10/15/22
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Traveler (563)
360
Panoramas (7)
Dining (134)

About

#17 of 1,331 hotels in Hanoi
Location
5.0
Cleanliness
4.9
Service
5.0
Value
4.9
The Golden Sun Group introduces its crown jewel, the Hanoi Emerald Waters Hotel & Spa. Our latest hotel embodies the comfort of home and the luxury of a palace. The amenities include the Salmon Run restaurant, the Nexus Cafe, a rooftop fitness center and 50 premier rooms including families and suites. The hotel sits along the Hoan Kiem Lake just a few steps away from major attractions, shopping, the night - weekend market and historical landmarks. Our restaurants, the Salmon Run and the Nexus Cafe, are conveniently located on the 2nd floor. They provide the freshest seafood, authentic Vietnamese cuisine and Western favorites. The added touches of 24 hour customer service, daily turn down service, and free high speed WI-Fi, flat screen TV with cable and DVD will ensure a memorable stay. Upon your arrival , you will be pampered by our welcoming service and treated to sumptuous delights. We really look forward to serving you here at our Hanoi Emerald Waters Hotel soon. Yours sincerely
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Property amenities
Free High Speed Internet (WiFi)
Free breakfast
Airport transportation
Spa
24-hour security
Concierge
24-hour front desk
Dry cleaning
Wifi
Bar / lounge
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Taxi service
Head massage
Massage
Non-smoking hotel
Doorperson
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Quiet
Languages Spoken
Vietnamese
963Reviews8Q+A100Room tips
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moga s wrote a review Oct 3
2 contributions
Hello, I'm leaving a very fun review of my trip. I was so scared when I first came to the hotel. I felt so grateful for the kindness of the hotel staff. The staff always helped me a lot in the morning! If you come to travel from Korea, please stay here. It was such a great experience.
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Date of stay: October 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Happiness793024 wrote a review Sep 2022
3 contributions
Hanoi Emerald Water Hotel is a wonderful boutique hotel. Staff there provide excellent service from the lady work in the front desk to the nice gentleman that help with the luggage. Their room is clean and comfortable with delicious breakfast buffet. Also they have made to order tasty pho noodle soup. Their bed is one of the most comfortable bed I sleep in the hotel. Their room air condition is good and reliable specifically when you come back from tour in hot weather. This hotel provides luggage storage. I left my neck pillow and scarves in room when I checkout the hotel. Kim from the hotel instantly contact me and arrange my item to be place safely when I come back from tour to pick up my store luggage. I greatly recommend Hanoi Emerald Waters Hotel. Kim and the Hanoi emerald water hotel staff Thank you for this wonderful experience!!
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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wengkiong wrote a review Sep 2022
Singapore, Singapore11 contributions
I stayed 3 nights at Hanoi Emerald Waters Hotel in the Old Quarters. It feels like staying with friends, a home away from home. Staff like Kim, Zoey, Mr Duong (night shift) was always so helpful and caring, with good recommendations on where to eat etc. The hotel is a small but cosy. My room was big, clean, with top notch facilities (safe deposit box) and the MOST comfortable bed and pillow I had ever slept on in all my travels. Breakfast was a good international spread every morning. The only complaint I have is that the air con in the room is not auto switched on every time I come back once you insert your room key (like in all other hotels), and has to be manually switched on. The position of the switch is also funny, right in the corner next to the lamp shade, rather than at the entrance of the room.
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Date of stay: September 2022
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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mwong1307 wrote a review Sep 2022
Singapore, Singapore11 contributions7 helpful votes
Am sincerely impressed with this hotel. My group of 9 other friends enjoyed their 4 nights stay here. Towels and bedlinen provided were sparkling white. Amenities in room were plentiful. Staff manning the reception and at the coffee house were ever ready to assist us anytime. They are friendly and courteous especially Kim and Zoey. Speak good English. Buffet Breakfast included with room rate, offered wide choices and were tasty. Location is perfect. I highly recommend this hotel.
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Date of stay: September 2022
Value
Cleanliness
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Room Tip: Far end left of lift
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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purple feather wrote a review Sep 2022
1 contribution
They were friendly and provided good service to me. So I could have a pleasant Hanoi tour. Good location close to Hoan Kiem Lake. Special thanks to Zoey. I will choose this hotel when I visit Hanoi again. The room is of good grade, recommended.
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Date of stay: September 2022
Value
Location
Service
Room Tip: The hotel is close to Hoan Kiem Lake.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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GURMEET SINGH wrote a review Sep 2022
delhi98 contributions55 helpful votes
This hotel is situated at old quarter and is nearby hoan kiem lake , breakfast was superb there and Kim was very helpful there , rooms are neat and clean i will certainly recommend this hotel and someone needs any help in visiting Hanoi then please contact me
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Felipe C wrote a review Sep 2022
1 contribution
We have a great time staying at this hotel, love their attention to details. Their staff are excellent, Zoey was very helpful; Kim and Peter were top notch too. The inclusive breakfast buffet in the morning has great choices. I will definitely recommend this place.
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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JYL wrote a review Aug 2022
2 contributions1 helpful vote
The location of the hotel is good as it is near old quarters; The quality and quantity of the breakfast was good, and the freshly prepared noodles tasted good; The hotel room was well equipped with necessary amenities.
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Date of stay: August 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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John G wrote a review Aug 2022
1 contribution1 helpful vote
Had a lovely time, the hotel is a great location, everything went smoothly, checking in, checking out. Breakfast was nice, the room was lovely and comfortable. Great tips for sightseeing, thanks to Zoey and all the staff. We really felt looked after. I loved Hanoi, such a great city, and, of course, it is really fabulous to have a great place to come back to every day, it sure makes a difference to your stay. We will be back that is for sure.
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Date of stay: August 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Benedict wrote a review Aug 2022
2 contributions
The staff here are super friendly and they try the best they can to attend to our needs. Room was clean, spacious and most importantly super comfortable. Breakfast was good and will definitely come back here for sure on my next trip to Hanoi. Kudos to Zoey and rest of the team, well done. Smooth all the way to checking in and check out with no hassle whatsoever.
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from HEW Hotel GM, General Manager at Hanoi Emerald Waters Hotel & Spa
Responded Aug 22, 2022
Dear Ms Ben On behalf of the Hanoi Emerald Waters Hotel & Spa team, I am Kim Dung, customer service manager would love to express of our dearest sincere thanks for your wonderful stay with us recently as well as your great reviews posted on this famous site of tripadvisor. We really look forward to having your 2nd visit soon again! Best regards Kim Dung Ms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$34 - $50 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHanoi
NUMBER OF ROOMS
50
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Frequently Asked Questions about Hanoi Emerald Waters Hotel & Spa
Which popular attractions are close to Hanoi Emerald Waters Hotel & Spa?
Nearby attractions include Old Quarter (0.3 miles), Lake of the Restored Sword (Hoan Kiem Lake) (0.2 miles), and Thang Long Water Puppet (0.1 miles).
What are some of the property amenities at Hanoi Emerald Waters Hotel & Spa?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hanoi Emerald Waters Hotel & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hanoi Emerald Waters Hotel & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hanoi Emerald Waters Hotel & Spa?
Conveniently located restaurants include Skyline Hanoi, The Rhythms Restaurant, and Katze Vegan & Vegetarian Restaurant.
Does Hanoi Emerald Waters Hotel & Spa have airport transportation?
Yes, Hanoi Emerald Waters Hotel & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hanoi Emerald Waters Hotel & Spa located near the city center?
Yes, it is 0.4 miles away from the center of Hanoi.
Are any cleaning services offered at Hanoi Emerald Waters Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Hanoi Emerald Waters Hotel & Spa?
Many travelers enjoy visiting Temple of Literature & National University (1.3 miles), Hoa Lo Prison (0.7 miles), and Imperial Citadel of Thang Long (1.0 miles).
Is Hanoi Emerald Waters Hotel & Spa accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.