Hello, I'm leaving a very fun review of my trip. I was so scared when I first came to the hotel. I felt so grateful for the kindness of the hotel staff. The staff always helped me a lot in the morning! If you come to travel from Korea, please stay here. It was such a great experience.
Hanoi Emerald Water Hotel is a wonderful boutique hotel. Staff there provide excellent service from the lady work in the front desk to the nice gentleman that help with the luggage. Their room is clean and comfortable with delicious breakfast buffet. Also they have made to order tasty pho noodle soup. Their bed is one of the most comfortable bed I sleep in the hotel. Their room air condition is good and reliable specifically when you come back from tour in hot weather. This hotel provides luggage storage. I left my neck pillow and scarves in room when I checkout the hotel. Kim from the hotel instantly contact me and arrange my item to be place safely when I come back from tour to pick up my store luggage. I greatly recommend Hanoi Emerald Waters Hotel. Kim and the Hanoi emerald water hotel staff Thank you for this wonderful experience!!…
I stayed 3 nights at Hanoi Emerald Waters Hotel in the Old Quarters. It feels like staying with friends, a home away from home. Staff like Kim, Zoey, Mr Duong (night shift) was always so helpful and caring, with good recommendations on where to eat etc. The hotel is a small but cosy. My room was big, clean, with top notch facilities (safe deposit box) and the MOST comfortable bed and pillow I had ever slept on in all my travels. Breakfast was a good international spread every morning. The only complaint I have is that the air con in the room is not auto switched on every time I come back once you insert your room key (like in all other hotels), and has to be manually switched on. The position of the switch is also funny, right in the corner next to the lamp shade, rather than at the entrance of the room.…
Am sincerely impressed with this hotel. My group of 9 other friends enjoyed their 4 nights stay here. Towels and bedlinen provided were sparkling white. Amenities in room were plentiful. Staff manning the reception and at the coffee house were ever ready to assist us anytime. They are friendly and courteous especially Kim and Zoey. Speak good English. Buffet Breakfast included with room rate, offered wide choices and were tasty. Location is perfect. I highly recommend this hotel.
They were friendly and provided good service to me. So I could have a pleasant Hanoi tour. Good location close to Hoan Kiem Lake. Special thanks to Zoey. I will choose this hotel when I visit Hanoi again. The room is of good grade, recommended.
This hotel is situated at old quarter and is nearby hoan kiem lake , breakfast was superb there and Kim was very helpful there , rooms are neat and clean i will certainly recommend this hotel and someone needs any help in visiting Hanoi then please contact me
We have a great time staying at this hotel, love their attention to details. Their staff are excellent, Zoey was very helpful; Kim and Peter were top notch too. The inclusive breakfast buffet in the morning has great choices. I will definitely recommend this place.
The location of the hotel is good as it is near old quarters; The quality and quantity of the breakfast was good, and the freshly prepared noodles tasted good; The hotel room was well equipped with necessary amenities.
Had a lovely time, the hotel is a great location, everything went smoothly, checking in, checking out. Breakfast was nice, the room was lovely and comfortable. Great tips for sightseeing, thanks to Zoey and all the staff. We really felt looked after. I loved Hanoi, such a great city, and, of course, it is really fabulous to have a great place to come back to every day, it sure makes a difference to your stay. We will be back that is for sure.
The staff here are super friendly and they try the best they can to attend to our needs. Room was clean, spacious and most importantly super comfortable. Breakfast was good and will definitely come back here for sure on my next trip to Hanoi. Kudos to Zoey and rest of the team, well done. Smooth all the way to checking in and check out with no hassle whatsoever.