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Hanoi Emerald Waters Hotel & Spa

47 Lo Su Hoan Kiem, Hanoi 100000 Vietnam
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Traveler (543)
Panoramas (7)
Room & Suite (114)


#22 of 1,096 hotels in Hanoi
Travelers' Choice
The Golden Sun Group introduces its crown jewel, the Hanoi Emerald Waters Hotel & Spa. Our latest hotel embodies the comfort of home and the luxury of a palace. The amenities include the Salmon Run restaurant, the Nexus Cafe, a rooftop fitness center and 50 premier rooms including families and suites. The hotel sits along the Hoan Kiem Lake just a few steps away from major attractions, shopping, the night - weekend market and historical landmarks. Our restaurants, the Salmon Run and the Nexus Cafe, are conveniently located on the 2nd floor. They provide the freshest seafood, authentic Vietnamese cuisine and Western favorites. The added touches of 24 hour customer service, daily turn down service, and free high speed WI-Fi, flat screen TV with cable and DVD will ensure a memorable stay. Upon your arrival , you will be pampered by our welcoming service and treated to sumptuous delights. We really look forward to serving you here at our Hanoi Emerald Waters Hotel soon. Yours sincerely
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Property amenities
Free High Speed Internet (WiFi)
Free breakfast
Airport transportation
24-hour security
Dry cleaning
Laundry service
Bar / lounge
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Head massage
Non-smoking hotel
Ironing service
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Room features
Air conditioning
Room service
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
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Languages Spoken
923Reviews8Q+A100Room tips
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Popular mentions
binonatrip wrote a review Apr 2020
Hampshire, United Kingdom499 contributions178 helpful votes
I had originally booked the Golden Sun Suites Hotel in Hanoi but a week before arrival I received an email from the hotel advising that following government instruction, all the hotels within the company group had to temporarily close with the exception of Hanoi Emerald Waters Hotel & Spa. This was no problem to me for my three night stay as it was within the Hoan Kiem District which I knew from last year. Unfortunately I was aware prior to my arrival of the cancellation of the weekend street closures and music and entertainment. I was offered a room upgrade subject to being made aware of some building noise disruption from 8am daily. This was not an issue for me and was barely noticeable. The room was extremely pleasant with a window with a typical city view. After changing, I went back downstairs to be informed that the hotel could be closing at any time and I was best advised to look for a possible alternative. With this news I had images of walking the streets with my suitcase looking for another hotel. Upon my return I was informed that following a meeting of hotel management the hotel would be staying open until the date of my departure. My flight home did not depart until 01.30am but the hotel was extremely kind to care for my case during the day and allow me to stay at reception until my taxi which the hotel had pre-booked, arrived to collect me. There were changing and shower facilities which were welcome after a day walking the streets. I offered and it was agreed to leave a little earlier 9pm in order that the remaining staff could go home. The staff could not have done more for me in these very difficult circumstances. Unfortunately all tourist attractions were closed apart it seemed from the Hop on Hop off Bus which could at least take you to places you might like to have visited. The hotel offered excellent breakfasts for the handful of guests staying and once again as with all hotels in Vietnam, staff were excellent and could not have done more for me. For the only time in my life, following my arrival home, I wrote a personal email of thanks to the hotel owner for all the help I received.
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Date of stay: March 2020
1 Helpful vote
kasamats wrote a review Mar 2020
San Jose, California2 contributions1 helpful vote
My group of eight stayed here for five days and four nights. I definitely recommend this hotel for their cleanliness and amazing service and accommodations! The location is central to Hanoi, close to the turtle tower lake and were very attentive. The price is truly amazing, it was very very very reasonable. I booked a stay here through Kevin Kien, the hotel manager. Our contact was very professional and the exchange was smooth. He helped us book a tour for Ha Long Bay tour which ended up even more reasonable than booking directly with the tour company. Our flight to Hanoi was delayed but the hotel still had someone waiting for us at the airport and tried to contact us throughout. They made the best effort to accommodate us and even tried to find us during this delay. That was the first time we’d ever been in Hanoi and that left a lasting impression We had four suites at the hotel. It was truly a boutique hotel, it was extremely clean. The food was only okay- it was good enough. Again, the staff here was phenomenal. They were really helpful and always happy whenever we asked questions or needed help. The workers would give us maps and answer all our concerns. We had a really good time at this hotel because the staff were so nice and funny. They also spoke fluent English, their communication skills had no problems whatsoever. The complimentary dinner was delicious and the 1 hour rickshaw tour from the hotel was amazing. It really gave us a beautiful tour. It was super fun and allowed us to experience the city in a really special way.
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Date of stay: November 2019Trip type: Traveled with family
1 Helpful vote
Mr Joe Does Asia wrote a review Mar 2020
Galena, Illinois53 contributions11 helpful votes
From the moment I was welcomed by a fantastic, English speaking staff, I knew my stay would be terrific! Incredible breakfast buffet too! Highly professional and fun staff at all levels! Incredible, professional spa/massages at a very reasonable price! I can’t wait to return again soon to my new home in beautiful Hanoi, Vietnam, “The Emerald Waters Hotel and Spa!” ***** 5 Stars!
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Date of stay: March 2020Trip type: Traveled solo
1 Helpful vote
NikiG1948 wrote a review Mar 2020
Toronto, Canada53 contributions11 helpful votes
My husband and I stayed twice at this lovely hotel. The friendliest staff, a delicious and plentiful breakfast and a great spa where we both had foot massages after averaging 10 km a day walking! We’d always be welcomed back with a smile and a sincere enquire about our day. They tried 5 calls to learn about the Ca Tru performance which alas was cancelled due to the CV outbreak which Vietnam has been handling very well. We would recommend wholeheartedly. Five minute walk to the lake. A great location. Close to everything.
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Date of stay: March 2020Trip type: Traveled as a couple
1 Helpful vote
dianna_mtz wrote a review Mar 2020
3 contributions1 helpful vote
We stayed at Hanoi Emerald Waters hotel during february 2020. It was extremely nice. The breakfast had so many options. The Spa was wonderful. Location was great. We booked there a tour and it was great. Also airport pickup. Definitely would stay again.
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Date of stay: February 2020
1 Helpful vote
$31 - $65 (Based on Average Rates for a Standard Room)
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Frequently Asked Questions about Hanoi Emerald Waters Hotel & Spa
Which popular attractions are close to Hanoi Emerald Waters Hotel & Spa?
Nearby attractions include Old Quarter (0.3 miles), Lake of the Restored Sword (Hoan Kiem Lake) (0.2 miles), and Thang Long Water Puppet (0.1 miles).
What are some of the property amenities at Hanoi Emerald Waters Hotel & Spa?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hanoi Emerald Waters Hotel & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hanoi Emerald Waters Hotel & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hanoi Emerald Waters Hotel & Spa?
Conveniently located restaurants include Essence Restaurant, Downtown Cafe & Restaurant, and Central Sky Bar.
Does Hanoi Emerald Waters Hotel & Spa have an airport shuttle?
Yes, Hanoi Emerald Waters Hotel & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Hanoi Emerald Waters Hotel & Spa located near the city center?
Yes, it is 0.4 miles away from the center of Hanoi.
Are any cleaning services offered at Hanoi Emerald Waters Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Hanoi Emerald Waters Hotel & Spa?
Many travelers enjoy visiting Temple of Literature & National University (1.3 miles), Hoa Lo Prison (0.7 miles), and Presidential Palace Historical Site (1.4 miles).
Is Hanoi Emerald Waters Hotel & Spa accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.