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Novotel Ha Long Bay

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Novotel Ha Long Bay
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704 Reviews from our TripAdvisor Community

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Showing 526: English reviews
Geelong, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed at this property for two nights in august to take a halong bay cruise. We chose to do this rather than a big day trip from hanoi and for this purpose it was worth it. We had paid for an executive room which gave us welcome drinks, welcome fruit and a balcony room. The room was of a... More 

Helpful?
Thank Diane W
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed here for three nights on a relaxing break from travelling around Vietnam and were very impressed! The room was absolutely beautiful, clean, modern, great facilities and wonderful views! The bed was particularly comfortable! The staff were all very friendly and helpful and went above and beyond to make us feel welcome. The pool was great and an excellent... More 

Helpful?
1 Thank Kate A
gmnovotel, Manager at Novotel Ha Long Bay, responded to this review

Dear Kate A, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to... More 

Auckland Region, New Zealand
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Clean ,large room with very large bathroom with good toiletries Lovely outdoor pool Good service ,good free internet Only negative smoking still allowed in lobby We could not sit in lobby because smell of smoke was overpowering Buffet supper was satisfactory Pool looked nice but was not able to use as was closed due to weather

Helpful?
Thank teresa196050
gmnovotel, Manager at Novotel Ha Long Bay, responded to this review

Dear teresa196050, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. And please rest... More 

Dubai, Dubai, United Arab Emirates
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago

Nice sized pool, excellent spa and good range of breakfast Staff poor - following a problem we asked to see the duty manager. He had gone home at 3pm, obviously not the definition of 'duty' manager - a bottle of wine was sent up to our room shortly afterwards but we never did get to see the manager. Massive tour... More 

Helpful?
Thank Karen J
York, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Great hotel, good staff, reasonable food and drink prices...... The noise from the cleaners/housekeeping in the mornings is horrendous ! Getting woke up between 6am & 7.30am with the maids knocking on the door even with do not disturb signs on ! We were even woke up with maids cleaning rooms above and next door...we did complain but it got... More 

Helpful?
Thank linford g
Edmonton, Canada
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This hotel looks great, but few minor details keep it from being a five star. The decor is beautiful, it has all the room amenities one would expect as well as a nice restaurant. Unfortunately, the traffic noise on the bay side is pronounced even on the 8th floor, there was poor sound insulation from hallway noise and we found... More 

Helpful?
Thank KJKEdmonton
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed for 2 nights. Good price for room with breakfast included. Our room 1109 was clean. We did not have problems with wifi or hard beds like some of the reviews here. The staff were friendly and they helped arrange a good day cruise, "Halong Princess Cruise" with the port just 5 minutes away from the hotel. The hotel... More 

Helpful?
Thank HKGMNL
gmnovotel, Manager at Novotel Ha Long Bay, responded to this review

Dear HKGMNL, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Tasmania
Level Contributor
39 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Check in was slow and understaffed. Rooms whilst they are nicely decorated they do need an update, some mould in the shower and the room starting to look a bit shabby. Balcony needs a chair. Potential nice view once the construction over the road is complete. Nice pool but needs more sun lounges and a good clean to rid it... More 

Helpful?
Thank Keryn-TRIP
gmnovotel, Manager at Novotel Ha Long Bay, responded to this review

Dear Keryn-TRIP, Thank you for taking the time to share your feedback. And please rest assured that I already had a meeting regarding addressed issues in your review. We hope to welcome you back to our hotel very soon! Sincerely, More 

Dublin, Ohio
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Take the elevator!!! Beware, don't use the stairs here. There are no handles from the stairwell, and the doors lock as you exit your floor. Went up and down clear to level one, but could not get out. We fortunately had cell phone service and were able to reach the front desk and after 2 calls were able to have... More 

Helpful?
Thank amiesparks
gmnovotel, Manager at Novotel Ha Long Bay, responded to this review

Dear amiesparks, Thank you for taking the time to tell us about your experience at the Novotel Ha Long Bay. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. The emergency stairs have been designed to be locked to guide guests safely to ground floor in emergency situation such as... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Impress when check in by receptionist very helful and friendly. Weeken very crowed with local people and childrent. The room design with japanese style. Breakfast so so. Nice swimming pool. Will come back this hotel next time.

Helpful?
Thank khakhanhnhu
gmnovotel, Manager at Novotel Ha Long Bay, responded to this review

Dear khakhanhnhu, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Novotel Ha Long Bay is the first 4 star internationally recognised hotel in the popular region. Just three hours from Hanoi, the 225 room beachfront hotel is in close proximity to major attractions such as bay cruises and local markets. Novotel Ha Long Bay enjoys a stunning vista from all angles, and even the outdoor pool with swim up bar overlooks the idyllic bay. Great for business travel or family holidays, the hotel boasts modern interiors and great facilities including WiFi Internet. ... more   less 

Additional Information about Novotel Ha Long Bay

Address: 160 Ha Long Road | Bai Chay Ward, Halong Bay, Vietnam
Location: Vietnam > Quang Ninh Province > Halong Bay
Price Range: $72 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Ha Long Bay 4*
Number of rooms: 225
Reservation Options:
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Also Known As:
Novotel Ha Long Bay Hotel Halong Bay
Novotel Halong Bay
Hotel Style:
#2 Luxury Hotel in Halong Bay
#2 Spa Hotel in Halong Bay
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