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Novotel Ha Long Bay

160 Ha Long Road | Bai Chay Ward, Halong Bay, Vietnam
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684 Reviews from our TripAdvisor Community

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Showing 511: English reviews
Jakarta, Indonesia
Level Contributor
140 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Perfect? See picture of the view. Although the view can't be blamed at the hotel, it is to be considered booking the hotel. Regarding the hotel itself, it is overly crowded with mainland Chinese people who make a dirty mess at the public areas including toilets, pool and buffets. The room layout is quite alright, bathroom big enough and shower... More 

Helpful?
1 Thank Goetzed
India
Level Contributor
88 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
2 of 5 stars Reviewed 1 week ago

Location : the location is nothing to write home about. reaching it after a 4 hour drive from hanoi it is located a good 10 min before the city. opposite the hotel is the only beach on the mainland but it is impossible to enjoy the beach due to the crowds. we did some parasailing on the beach. Staff :... More 

Helpful?
Thank Bhavik68
gmnovotel, Manager at Novotel Ha Long Bay, responded to this review

Dear Bhavik68, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Level Contributor
5 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel for 4 days in June. Hotel itself is ok. Basic, however price reflects this as it is inexpensive to stay here. Rooms & public areas are clean. Only 1 restaurant & bar serves food also, but not great quality or selection. Staff in restaurant & bar not attentive, slow to get service. Reception staff very helpful.... More 

Helpful?
Thank Marian L
gmnovotel, Manager at Novotel Ha Long Bay, responded to this review

Dear Marian L, Thank you for your review after your recent stay with us. I was delighted to read that you found our rooms and public areas were clean, and receptionists were helpful. However I was saddened by your experience in the restaurant. I have passed your comment to our Food & Beverage team, please accept our sincere apologies. Thank... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Despite the spotty wifi and not so great food in the hotel restaurant, the hotel was great. The bed is pretty uncomfortable but if you call and ask them to make it softer they will. it made a huge difference, we couldn't imagine sleeping on the bed before they fixed it. The spa is also great

Helpful?
Thank tiffles61
gmnovotel, Manager at Novotel Ha Long Bay, responded to this review

Dear tiffles61, Thank you for your review after your stay with us. We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff... More 

Hanoi, Vietnam
1 review
5 of 5 stars Reviewed June 23, 2016

I have stayed here 01 night. I ate at Buffet Restaurant then drinking at Bar counter. Food was good, service was excellent in Restaurant and Bar. The atmosphere was relaxing. The servers were very attentive. There was a great selection of different types of food and drink on the menu. I will be back here soon.

Helpful?
Thank Pham Q
gmnovotel, Manager at Novotel Ha Long Bay, responded to this review

Dear Pham Q, Thank you for your wonderful review after your recent stay with us. It really was a pleasure and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for... More 

Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 14, 2016 via mobile

OK, so first things first... the hotel, the staff, the food are spot on. The service is wonderful, they were very accommodating to your needs and the service from the lobby bar, to room service, to the spa treatments was great. Ha Long Bay in the next 10 years will be a changed city. There is a massive Asia Park... More 

Helpful?
1 Thank emmabr321
gmnovotel, Manager at Novotel Ha Long Bay, responded to this review

Dear emmabr321, Thank you for your review after your recent stay with us.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we... More 

Bangkok, Thailand
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed June 13, 2016

We just got back from 3-night stay at Novotel Halong Bay and we couldn't wait to go home by the end of day 2. Overall, the facilities, rooms and amenities are great and well-maintained. Our room is on 11th floor at the corner of the building overlooking Halong Bay. On a good sunny day you can see the bay very... More 

Helpful?
Thank khanittra
gmnovotel, Manager at Novotel Ha Long Bay, responded to this review

Dear khanittra, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Lhanbryde, United Kingdom
Level Contributor
96 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed June 12, 2016

This was a nice hotel for a stop over, unfortunately we booked it to go on a cruise next morning only to find when we got there they have moved the port for day and night cruises a good 30minutes drive from here so it is now not ideal location if that is your plan,they are building hotels and apartments... More 

Helpful?
Thank activeoutdoors
gmnovotel, Manager at Novotel Ha Long Bay, responded to this review

Dear activeoutdoors, Thank you for your feedback after your recent stay with us.We hope to welcome you back to our hotel very soon! Sincerely, For and on behalf of the management, Novotel Ha Long Bay More 

Swanson, null, New Zealand
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 11, 2016

Amazing views but defintley ask for a balcony room preferably 10th or 11th floor. A lot of renovation going on across the road but was not noisy. Staff were helpful but language barrier at times was frustrating. They changed our room so we could have a balcony one with no fuss whatsoever. Breakfast caters for all and the pool area... More 

Helpful?
1 Thank Sandy M
gmnovotel, Manager at Novotel Ha Long Bay, responded to this review

Dear Sandy M, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, For and on behalf of the management, Novotel Ha Long Bay More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Novotel Ha Long Bay is the first 4 star internationally recognised hotel in the popular region. Just three hours from Hanoi, the 225 room beachfront hotel is in close proximity to major attractions such as bay cruises and local markets. Novotel Ha Long Bay enjoys a stunning vista from all angles, and even the outdoor pool with swim up bar overlooks the idyllic bay. Great for business travel or family holidays, the hotel boasts modern interiors and great facilities including WiFi Internet. ... more   less 

Additional Information about Novotel Ha Long Bay

Address: 160 Ha Long Road | Bai Chay Ward, Halong Bay, Vietnam
Location: Vietnam > Quang Ninh Province > Halong Bay
Price Range: $76 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Ha Long Bay 4*
Number of rooms: 225
Reservation Options:
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Also Known As:
Novotel Ha Long Bay Hotel Halong Bay
Novotel Halong Bay
Hotel Style:
#2 Luxury Hotel in Halong Bay
#2 Spa Hotel in Halong Bay
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