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Novotel Ha Long Bay

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Novotel Ha Long Bay
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745 Reviews from our TripAdvisor Community

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Showing 555: English reviews
Ho Chi Minh City, Vietnam
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW

Check in/ check out quickly. The hotel was really nice, facilities were great. The room was clean and really comfortable. The staff were friendly and helpful. But, the hallway was noisy.The location was very good. I would recommend this hotel as we had an enjoyable stay.

Helpful?
Thank Phamphuong
New Delhi, India
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago via mobile

My wife and I stayed at the Novotel ha long bay for one night. The hotel has a really good view of ha Long bay. The restaurant offers some good local cuisine. The staff at the hotel was really courteous and went the extra mile to arrange for our cruise at Ha long bay. We also took hotel cabs (from... More 

Helpful?
Thank MohitCherian
gmnovotel, Manager at Novotel Ha Long Bay, responded to this review

Dear MohitCherian, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

MichealMacSuibhne
Level Contributor
59 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 2 weeks ago

This hotel looks out over Halong Bay and all the islands. Regrettably it also look out over a pretty horrible looking building site. That's not the fault of the hotel and I feel sorry for the place as a result. The reception staff were a little disappointing when it came to local knowledge. I had a camera problem and needed... More 

Helpful?
Thank MichealMacSuibhne
gmnovotel, Manager at Novotel Ha Long Bay, responded to this review

Dear MichealMacSuibhne, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. I was so glad to read your compliments regarding our food in car and restaurant. However so surprised to read you were frustrated with local knowledge of our staff. I had a meeting with my front office team and now I am on... More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

The only hotel around that has a reputable name under it. In this derelict & dead city, you'd want to at least have a nice hotel where you'll probably end up spending most if not all of your time in. The pool was a sad container of water overlooking debris, but the room was pretty neat with ample space for... More 

Helpful?
1 Thank keo l
gmnovotel, Manager at Novotel Ha Long Bay, responded to this review

Dear keo, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It was a great pleasure reading your positive feedback about our facility and especially coconut coffee. I will share your comments with our team. But very regretful to read our swimming pool didn't meet your expectation. We are planning swimming pool maintenance in... More 

Toronto, Canada
Level Contributor
54 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 2 weeks ago via mobile

Stayed one night before our boat cruise. Was a bit concerned about the reviews talking about the bus tours coming in but we were lucky not to have encountered any of them. Staff were great. Was able to check in early and they upgraded us to a water view. Now the view is not as amazing as others have mentioned... More 

Helpful?
Thank YVR-AKI
gmnovotel, Manager at Novotel Ha Long Bay, responded to this review

Dear YVR-AKI, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. And very happy to see you enjoyed our service and coffee which is now our one of the signature beverage. I will share your comments with our team. Thank you again for sharing your... More 

Grenoble
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 weeks ago

The hotel is located close to the beach, at walking distance to downtown. The design and decoration of the lobby, halls, restaurants and swimming pool terrace are outstanding, showing originality compared to other Novotels. Rooms are spacious and elegant, perfectly clean. The view of Halong Bay is amazing. The managers and staff are very smiling and helpful.

Review collected in partnership with Accorhotels.com

Helpful?
Thank Sorin C
Houston, Texas, United States
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 weeks ago via mobile

The night before I was staying at a 5 stars Hotel in Hai Phong and I couldn't wait until the next day so that I can visit a real 5 stars Hotel. The location of this Hotel is like any other hotels on this strip... great view of the bay. And the main entrance is in the back and not... More 

Helpful?
Thank Karno N
gmnovotel, Manager at Novotel Ha Long Bay, responded to this review

Dear Karno N, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. I am so happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff especially regarding to our room and restaurant. Thank you again for sharing your experience, and we hope we can serve... More 

Lewes, United Kingdom
Level Contributor
71 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 2 weeks ago

Lovely location now but this area is being developed and soon there will be no clear view of the sea from the Hotel but yet more Hotels and new builds springing up around it. The swimming pool is a good size. Shame that more fellow swimmers did not shower before swimming. The shower is a walk down steps below the... More 

Helpful?
Thank JCB1132b
gmnovotel, Manager at Novotel Ha Long Bay, responded to this review

Dear JCB1132b, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and... More 

Dublin, Ireland
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 weeks ago via mobile

We booked seaview room with balcony & on arrival we were given sea view with no balcony. We brought it to the attention of the receptionist, got transferred straight away and got a complementary drink in the bar. Food was delicious & reasonably priced. Rooms are big and comfortable. Extremely friendly & helpful staff.

Helpful?
Thank Aga A
gmnovotel, Manager at Novotel Ha Long Bay, responded to this review

Dear Aga A, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team especially about our staff. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously... More 

Level Contributor
6 reviews
3 hotel reviews
Reviewed October 26, 2016 via mobile

Friendly English speaking staff, very accommodating and helpful in booking tours. Our tour was an all day event and the hotel fixed us Lunches to take. Great location and walking distance to the beach.

Helpful?
Thank Stheresah
gmnovotel, Manager at Novotel Ha Long Bay, responded to this review

Dear Stheresah, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Ray Kang Executive Assistant... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Novotel Ha Long Bay is the first 4 star internationally recognised hotel in the popular region. Just three hours from Hanoi, the 225 room beachfront hotel is in close proximity to major attractions such as bay cruises and local markets. Novotel Ha Long Bay enjoys a stunning vista from all angles, and even the outdoor pool with swim up bar overlooks the idyllic bay. Great for business travel or family holidays, the hotel boasts modern interiors and great facilities including WiFi Internet. ... more   less 

Additional Information about Novotel Ha Long Bay

Address: 160 Ha Long Road | Bai Chay Ward, Halong Bay, Vietnam
Location: Vietnam > Quang Ninh Province > Halong Bay
Price Range: $68 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Ha Long Bay 4*
Number of rooms: 225
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Orbitz, Priceline, Hotels.com, Odigeo, Agoda and ACCOR so you can book your Novotel Ha Long Bay reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Ha Long Bay Hotel Halong Bay
Novotel Halong Bay
Hotel Style:
#3 Spa Hotel in Halong Bay
#3 Luxury Hotel in Halong Bay
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Questions & Answers

Here's what travelers have asked, with answers from Novotel Ha Long Bay staff and other travelers.
4 questions
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Questions? Get answers from Novotel Ha Long Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Request a room with a balcony well in advance.”
  • Halong Bay islands
 of 5 bubbles MichealMacSuibhne, 2 weeks ago | Read review
“All rooms have fantastic views of the Bay. Ask for one with a balcony so you can take in the sites.”
 of 5 bubbles 347AdamK, Oct 6, 2016 | Read review
“Request view out to Halong while still available”
 of 5 bubbles mcgyver10, Sep 26, 2016 | Read review
“Don't expect a postcard view”
 of 5 bubbles richardwC9776YD, Sep 19, 2016 | Read review
“Choose the beach-front corner room which is larger”
 of 5 bubbles AnhPham24, Jul 28, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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