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Novotel Ha Long Bay

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Novotel Ha Long Bay
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720 Reviews from our TripAdvisor Community

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Showing 538: English reviews
Midlothian, United Kingdom
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

This hotel is fantastic value for money and has a great location. Beautiful pool to use outside and the rooms are lovely, huge bathroom, balcony and very comfy beds! Restaurant is also very nice too. Can walk to the beach which is just across the road.

Helpful?
Thank Zoe W
Zug, Switzerland
Level Contributor
81 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a typical Novotel. It is practically new and certainly one of the best hotels in Ha Long. Room with sea view recommended Had booked a Superior room and were upgraded to a Studio by the friendly receptionist. Was very much appreciated. Had a problem with an unsteady WiFi signal: Within two minutes there was somebody installing a router... More 

Helpful?
Thank CSTZug_Switzerland
gmnovotel, Manager at Novotel Ha Long Bay, responded to this review

Dear CSTZug_Switzerland, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It was such a pleasure to read your positive feedback regarding our room and great staff. I will share your comments with our team. I am so sure that your comments will encourage all of our staff to strive to continuously improve the... More 

Melbourne, Australia
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 1 week ago

Arrived at the Novotel expecting beautiful views of Halong Bay, unfortunately across the road between the bay and the hotel is a major worksite, it appears that they are building a major theme park and with three years to go it would be a continued eyesore and provide substantial noise pollution. The hotel is located approx 160,000VND taxi from town... More 

Helpful?
Thank Richard W
gmnovotel, Manager at Novotel Ha Long Bay, responded to this review

Dear Richard W, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our staff and public area. But also it was regretful to read the inconveniences you have faced during your stay. Please rest assured that I will have... More 

Level Contributor
85 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Going to Halong Bay is a must for every stay in Vietnam. The scenery is outstanding but the Town is a total horror. How could they destroy such a beautiful place. If you stay over night Novotel is a good choice. Price is ok (and can be negociated), rooms are large and well revised. Big pool and food is really... More 

Helpful?
Thank Marc C
gmnovotel, Manager at Novotel Ha Long Bay, responded to this review

Dear Marc C, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. But it felt sorry to hear your stay was not perfect due to construction on beach side. Thank you again for sharing your experience, and... More 

London, United Kingdom
Level Contributor
131 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I liked this hotel. Standard Novotel brand with nice well appointed rooms. Whilst rooms do look over to the Bay, construction means it's not the best view, but that is no fault of the hotel. Breakfast is plentiful, but hot food was often not very warm. As to Halong City itself, I really wouldn't bother. It's over developed and has... More 

Helpful?
Thank kevinpng
gmnovotel, Manager at Novotel Ha Long Bay, responded to this review

Dear kevinpng, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And I will have separate meeting with our... More 

Adelaide, Australia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

For a 4 star hotel in Vietnam you expect quite a lot, especially from a reputable chain like Novotel. The staff were friendly and helpful, the food was great (although my omelet at breakfast wasn't the greatest), and the rooms were clean and comfortable. The biggest downside of this hotel is the wifi. If they could sort this out they... More 

Helpful?
Thank kupyjnr
gmnovotel, Manager at Novotel Ha Long Bay, responded to this review

Dear kupyjnr, Thank you for the great review of our hotel especially regarding staff and food. Please rest assured that we are now working on new wifi system in hotel to provide best service and experience in our hotel. We hope we can serve you with better service soon again. Sincerely, Ray Kang Executive Assistant Manager More 

Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here for one night before moving in to Hanoi. The staff where great, very friendly and helpful. The hotel has everything you could need, restaurant, bar, pool and gym. The rooms are nice come with everything you may need during your stay. Location was the only thing holding this hotel back. Across the street is a large construction... More 

Helpful?
Thank Anthony C
gmnovotel, Manager at Novotel Ha Long Bay, responded to this review

Dear Anthony C, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is a great pleasure to receive positive feedback. I will share your comments with our team to encourage all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and... More 

San Francisco, California
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very beautiful hotel. Everything is tastefully done and all rooms with Balcony you can actually go out and enjoy the view. Nice pool and surroundings. Exceptional Breakfast and Dinner buffets. Wifi are the only bad thing about this hotel. Lovely view of the Bay for now as they are massively building up the water front with some sort of an... More 

Helpful?
1 Thank Sideymeow1
gmnovotel, Manager at Novotel Ha Long Bay, responded to this review

Dear Sideymeow1, Thank you for your review after your recent stay with us. We were glad to read that you found our hotel beautiful with nice pool and surroundings, as well as the buffet. However we are sorry that you had a bad experience with the internet, I have addressed the issue with our IT, please accept our sincere apologies.... More 

Salem, Oregon, United States
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Very upscale hotel designed and maintained beautifully. Restaurant was elegant and enjoyable for a splurge dinner. Breakfast buffet among the best ever. Stayed after finishing ha long cruise. Hotel can not be faulted for the massive construction project taking place between it and the sea, but the views suffer. Typical luxury hotel with commensurate pricing, but I was put off... More 

Helpful?
1 Thank Drew L
gmnovotel, Manager at Novotel Ha Long Bay, responded to this review

Dear Drew L, Thank you for your review after your recent stay with us. We were glad to read that you enjoyed the hotel design and the restaurant. In regards to the room view, we have an ongoing project of the city in front of our hotel that will surely serve as a local attraction in the future. I also... More 

Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We stayed as part of a small tour group prior to a boat trip on Halong Bay and the hotel is clean and convenient. It only took about 10 minutes to walk to the beach opposite the hotel and swim in the warm sea. There is a lot of building work in the area but there was a letter from... More 

Helpful?
Thank Barkbysue
gmnovotel, Manager at Novotel Ha Long Bay, responded to this review

Dear Barkbysue, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel especially regarding hotel facility and location. It is always encouraging to learn that guests are satisfied with our service as it is what we strive... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Novotel Ha Long Bay is the first 4 star internationally recognised hotel in the popular region. Just three hours from Hanoi, the 225 room beachfront hotel is in close proximity to major attractions such as bay cruises and local markets. Novotel Ha Long Bay enjoys a stunning vista from all angles, and even the outdoor pool with swim up bar overlooks the idyllic bay. Great for business travel or family holidays, the hotel boasts modern interiors and great facilities including WiFi Internet. ... more   less 

Additional Information about Novotel Ha Long Bay

Address: 160 Ha Long Road | Bai Chay Ward, Halong Bay, Vietnam
Location: Vietnam > Quang Ninh Province > Halong Bay
Price Range: $73 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Ha Long Bay 4*
Number of rooms: 225
Reservation Options:
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Also Known As:
Novotel Ha Long Bay Hotel Halong Bay
Novotel Halong Bay
Hotel Style:
#2 Spa Hotel in Halong Bay
#2 Luxury Hotel in Halong Bay
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