Dalat Palace Heritage Hotel
336 reviews
#114 of 799 Hotels in Da Lat
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2 Tran Phu Street, Ward 3, Da Lat Vietnam
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Dining (36)
About
#114 of 799 hotels in Da Lat
Location
Cleanliness
Service
Value
In the heart of Dalat stands a remarkable residential address – Dalat Palace. Built in the early part of the last century, in 1922, Dalat Palace offers luxurious elegance, gracious service and French colonial charm.The Hotel is located right in the city centre, within walking distance of the Dalat Market, shops, restaurants and tourist attractions. It is 30 minutes drive from Lien Khuong Airport.43 rooms of elegant colonial style feature ornate furnishings, wood floors, floor-to-ceiling French doors, chandeliers, cast iron bathtub, a working fireplace, luxurious bathroom amenities and high-speed Internet access. Each room offers a Xuan Huong lake view or Dalat Cathedral view.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Spa
Secured parking
Wifi
Sauna
Restaurant
Breakfast buffet
Snack bar
Banquet room
Meeting rooms
Full body massage
Massage
Baggage storage
Concierge
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
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Room features
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Park View
Languages Spoken
English, Vietnamese
Location
Full view
80Somewhat walkable
Grade: 80 out of 100
25Restaurantswithin 0.3 miles
4Attractionswithin 0.3 miles
Contact
2 Tran Phu Street, Ward 3, Da Lat Vietnam
Name/address in local language
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Rental CarsSee all Da Lat rental cars
336Reviews6Q+A78Room tips
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Outdated. Mattress is slanted in the middle. Rooms are super old and all drainage is clogged. Most expensive hotel in Dalat and 100% not worth it. Location is good but there are tons of other hotels right around here at the fraction of the price.
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Date of stay: February 2021Trip type: Traveled as a couple
2 Helpful votes
Helpful
Response from Linh Nguyen, General Manager at Dalat Palace Heritage Hotel
Responded Mar 22, 2021
Dear baliboy77, Thank you for choosing to stay with us in Da Lat and for taking you precious time to review on Tripadvisor website. We regret that we couldn't meet your expectation during your stay this time. But kindly be advised that all of your comments on facilities have been well noted. Our Management are planning to renovate the hotel and your feedback would surely be taken into consideration. Once again, we truly appreciate your constructive comments and we look forward to having a chance to host you back so that we can recover the shortcomings of your last visit. Best Regards, Nguyen Duc Truong General Manager
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I stayed at the Dalat Palace Hotel with my wife and two young children during Jan 2021. To be concise, it was the worst stay we have had in a “five star” hotel in asia, and the worst hotel we have stayed in in Vietnam. I would not recommend this hotel. I’m basing this review on the fact that it is one of if not the most expensive hotel in Dalat, and would expect a higher level of service, facilities, and rooms. We stayed 2 nights prior at the Ana Villas which I highly recommend. Breakfast: surprised by all the positive reviews on TA. Breakfast was mediocre at best, lacking quality ingredients or special variety. For example there was no coffee or tea available except ready brewed pots. Rooms: as some of the negative reviews have mentioned, the rooms are past their prime. The mattresses are old, worn, and torn. The roll in mattress for our child was sinking in the middle. The room is dimly lit and the balcony doors wouldn’t open properly and were kept open with folded cardboard. We traveled during the coldest time of the year (-14c in the evening) and there was not proper heater to keep the room warm with cold air gushing in all evening. Service: The front desk manager, front desk staff, and bellman were incapable of properly handling a simple situation and communication. We checked out at 9:15AM asking for a car to the airport. By 10:00AM, no taxis had arrived and not even once did staff come out to us proactively to update us on the situation. There were 5-6 staff standing in the lobby but no one trying to wave down a taxi. Gym: not usable due to no one cleaning it up or maintaining it. And allowing children inside. See photo. Pros: beautiful grounds and gardens. Great location. Suggestion to Management: invest in property training and hardware. You won’t be able to live off the heritage and nostalgic reputation alone. …
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Date of stay: January 2021Trip type: Traveled with family
Helpful
Response from Linh Nguyen, General Manager at Dalat Palace Heritage Hotel
Responded Mar 22, 2021
Dear afang, Thank you for choosing to stay with us in Da Lat and for taking you precious time to review on Tripadvisor website. We regret that we couldn't meet your expectation during your stay this time. But kindly be advised that all of your comments on facilities have been well noted. Our Management are planning to renovate the hotel and your feedback would surely be taken into consideration. Once again, we truly appreciate your constructive comments and we look forward to having a chance to host you back so that we can recover the shortcomings of your last visit. Best Regards, Nguyen Duc Truong General Manager
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Our party booked online after speaking with the hotel ‘to get the best deal’ . We arrived at the hotel to find that our best deal was 40% above the actual rate being advertised for the hotel. Once we raised the issue for the hotel , they promised to discuss with online reservations. The response was ‘ sorry honey and talk to the online bookings ‘ . This was despite a clear indication that this was controlled by there online bookings reservation office, so their followed up response was basically an easy way of telling the party that they have no interest in resolving. We are NYE dinner here, average at best. Some staff are well trained , the others patchy . Overall for the price of the rooms and expectations - it’s a total fizzle. Would recommend this to get a bit of old world charm ( what’s left of it) but factoring in the management response - I will never be returning here again So to all prospective customer - don’t believe the hype about getting a good deal. Do your homework …
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Date of stay: January 2021Trip type: Traveled with family
1 Helpful vote
Helpful
Response from Linh Nguyen, General Manager at Dalat Palace Heritage Hotel
Responded Mar 22, 2021
Dear Mickey R, Thank you for choosing to stay with us in Da Lat and for taking you precious time to review on Tripadvisor website. We regret that we couldn't meet your expectation during your stay this time. But kindly be advised that all of your comments on facilities have been well noted. Once again, we truly appreciate your constructive comments and we look forward to having a chance to host you back so that we can recover the shortcomings of your last visit. Best Regards, Nguyen Duc Truong General Manager
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+1
Cons: 1 - noisy room, you can hear next room taking 2 - there was no water on our 1st nite, we couldnt get a shower after a long dirty day. I told them this is unacceptable, they should refund partly for me. I mean you pay alot for a 5 stars hotel room and what u get is a dirty night sleep. They told me the next day and said this was an error and would like to say sorry and hope i understand it for them. Seriously, you charge people a lot of money without delivery your services and you think a sorry is enough ?!?? After i get mad at them, they would like to offer us a ride to airport, no but thank you. I attached a picture of a dirty towel, thats the water from the hotel pipe 3 - be aware, hot water will not be as hot as in the morning ( my exp from the 2nd night) 4 - dont buy breakfast here, food quality 2/5. And you will have to wait 30mins for eggs. They even skip my 2 lil boys to serve one adult because the guy said so?! Even my boys was infront of him. We came in as 5 peoples, after 15mins, we only have 3 knifes on the table. I guess the hotel wants guests to use hands for their breakfast 5 - room furnitures is super old and creepy 6 - stinky smell on the hotel's garden 7 - broken teapot So please dont fake the stars, if your quality is 3 stars put 3 stars. Your quality is nowhere near 4stars, so i think 5 stars is ridiculous. And you better feel shame for charging alot base on your fake 5 stars I give 2 stars for its location and the hotel is beautiful itself....i hope they change management team soon. Such a waste for a beautiful hotel like this one.…
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Date of stay: December 2020Trip type: Traveled with family
1 Helpful vote
Helpful
Response from Linh Nguyen, Marketing at Dalat Palace Heritage Hotel
Responded Mar 22, 2021
Dear Qap204, Thank you for choosing to stay with us in Da Lat and for taking you precious time to review on Tripadvisor website. We regret that we couldn't meet your expectation during your stay this time. But kindly be advised that all of your comments on facilities have been well noted. Our Management are planning to renovate the hotel and your feedback would surely be taken into consideration. Once again, we truly appreciate your constructive comments and we look forward to having a chance to host you back so that we can recover the shortcomings of your last visit. Best Regards, Nguyen Duc Truong General Manager
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Had a great time with my wife at the Dalat Palace Heritage Hotel. Central location, beautiful view with the five-star service. The staff was so professional and enthusiastic. The room was clean, spacious and so magnificent with a soft bed. The food in the dining room was superb.
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Date of stay: August 2020
Location
Service
Sleep Quality
2 Helpful votes
Helpful
Response from Linh Nguyen, Marketing at Dalat Palace Heritage Hotel
Responded Mar 22, 2021
Dear Taylot C, Thank you very much for your comments on our hotel and its facilities and services. The entire Dalat Palace team is very happy to hear that you enjoyed your stay with us . We are also very delighted to know that you liked the staff, the room and the food. It is always our great pleasure to have you as our guest. Best Regards, Nguyen Duc Truong General Manager
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PRICE RANGE
$102 - $162 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
accor dalat palace, sofitel dalat, dalat sofitel
FORMERLY KNOWN AS
Sofitel Dalat Palace
LOCATION
VietnamLam Dong ProvinceDa Lat
NUMBER OF ROOMS
43
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Claim Your Listing Frequently Asked Questions about Dalat Palace Heritage Hotel
Which popular attractions are close to Dalat Palace Heritage Hotel?
Nearby attractions include Xuan Huong Lake (0.1 miles), B'nb Cocktail Bar (0.1 miles), and Nha Tho Bao Loc (0.3 miles).
What are some of the property amenities at Dalat Palace Heritage Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Dalat Palace Heritage Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at Dalat Palace Heritage Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Dalat Palace Heritage Hotel?
Conveniently located restaurants include Le Cafe de la Poste, BuymeCoffee, and Doha Cafe.
Are there opportunities to exercise at Dalat Palace Heritage Hotel?
Yes, guests have access to a fitness center and a sauna during their stay.
Does Dalat Palace Heritage Hotel have an airport shuttle?
Yes, Dalat Palace Heritage Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Dalat Palace Heritage Hotel located near the city center?
Yes, it is 0.6 miles away from the center of Da Lat.
Are any cleaning services offered at Dalat Palace Heritage Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Dalat Palace Heritage Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Dalat Palace Heritage Hotel?
The staff speaks multiple languages, including English and Vietnamese.