Dalat Palace Heritage Hotel
352 reviews
#16 of 609 Hotels in Da Lat
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2 Tran Phu Street, Ward 3, Da Lat Vietnam
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About
#16 of 609 hotels in Da Lat
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In the heart of Dalat stands a remarkable residential address – Dalat Palace. Built in the early part of the last century, in 1922, Dalat Palace offers luxurious elegance, gracious service and French colonial charm.The Hotel is located right in the city centre, within walking distance of the Dalat Market, shops, restaurants and tourist attractions. It is 30 minutes drive from Lien Khuong Airport.43 rooms of elegant colonial style feature ornate furnishings, wood floors, floor-to-ceiling French doors, chandeliers, cast iron bathtub, a working fireplace, luxurious bathroom amenities and high-speed Internet access. Each room offers a Xuan Huong lake view or Dalat Cathedral view.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Karaoke
Airport transportation
Business Center with Internet Access
Secured parking
Wifi
Sauna
Restaurant
Breakfast buffet
Snack bar
Nightclub / DJ
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Massage
Baggage storage
Concierge
Gift shop
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Park View
Languages Spoken
English, Vietnamese
Location
Full view
80Somewhat walkable
Grade: 80 out of 100
25Restaurantswithin 0.3 miles
4Attractionswithin 0.3 miles
Contact
2 Tran Phu Street, Ward 3, Da Lat Vietnam
Name/address in local language
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352Reviews6Q+A78Room tips
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I stayed at the Dalat Palace Hotel with my wife and two young children during Jan 2021. To be concise, it was the worst stay we have had in a “five star” hotel in asia, and the worst hotel we have stayed in in Vietnam. I would not recommend this hotel. I’m basing this review on the fact that it is one of if not the most expensive hotel in Dalat, and would expect a higher level of service, facilities, and rooms. We stayed 2 nights prior at the Ana Villas which I highly recommend. Breakfast: surprised by all the positive reviews on TA. Breakfast was mediocre at best, lacking quality ingredients or special variety. For example there was no coffee or tea available except ready brewed pots. Rooms: as some of the negative reviews have mentioned, the rooms are past their prime. The mattresses are old, worn, and torn. The roll in mattress for our child was sinking in the middle. The room is dimly lit and the balcony doors wouldn’t open properly and were kept open with folded cardboard. We traveled during the coldest time of the year (-14c in the evening) and there was not proper heater to keep the room warm with cold air gushing in all evening. Service: The front desk manager, front desk staff, and bellman were incapable of properly handling a simple situation and communication. We checked out at 9:15AM asking for a car to the airport. By 10:00AM, no taxis had arrived and not even once did staff come out to us proactively to update us on the situation. There were 5-6 staff standing in the lobby but no one trying to wave down a taxi. Gym: not usable due to no one cleaning it up or maintaining it. And allowing children inside. See photo. Pros: beautiful grounds and gardens. Great location. Suggestion to Management: invest in property training and hardware. You won’t be able to live off the heritage and nostalgic reputation alone. …
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Date of stay: January 2021Trip type: Traveled with family
Helpful
Our party booked online after speaking with the hotel ‘to get the best deal’ . We arrived at the hotel to find that our best deal was 40% above the actual rate being advertised for the hotel. Once we raised the issue for the hotel , they promised to discuss with online reservations. The response was ‘ sorry honey and talk to the online bookings ‘ . This was despite a clear indication that this was controlled by there online bookings reservation office, so their followed up response was basically an easy way of telling the party that they have no interest in resolving. We are NYE dinner here, average at best. Some staff are well trained , the others patchy . Overall for the price of the rooms and expectations - it’s a total fizzle. Would recommend this to get a bit of old world charm ( what’s left of it) but factoring in the management response - I will never be returning here again So to all prospective customer - don’t believe the hype about getting a good deal. Do your homework …
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Date of stay: January 2021Trip type: Traveled with family
1 Helpful vote
Helpful
+1
Cons: 1 - noisy room, you can hear next room taking 2 - there was no water on our 1st nite, we couldnt get a shower after a long dirty day. I told them this is unacceptable, they should refund partly for me. I mean you pay alot for a 5 stars hotel room and what u get is a dirty night sleep. They told me the next day and said this was an error and would like to say sorry and hope i understand it for them. Seriously, you charge people a lot of money without delivery your services and you think a sorry is enough ?!?? After i get mad at them, they would like to offer us a ride to airport, no but thank you. I attached a picture of a dirty towel, thats the water from the hotel pipe 3 - be aware, hot water will not be as hot as in the morning ( my exp from the 2nd night) 4 - dont buy breakfast here, food quality 2/5. And you will have to wait 30mins for eggs. They even skip my 2 lil boys to serve one adult because the guy said so?! Even my boys was infront of him. We came in as 5 peoples, after 15mins, we only have 3 knifes on the table. I guess the hotel wants guests to use hands for their breakfast 5 - room furnitures is super old and creepy 6 - stinky smell on the hotel's garden 7 - broken teapot So please dont fake the stars, if your quality is 3 stars put 3 stars. Your quality is nowhere near 4stars, so i think 5 stars is ridiculous. And you better feel shame for charging alot base on your fake 5 stars I give 2 stars for its location and the hotel is beautiful itself....i hope they change management team soon. Such a waste for a beautiful hotel like this one.…
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Date of stay: December 2020Trip type: Traveled with family
1 Helpful vote
Helpful
Dalat Palace Heritage Hotel is one of the most beautiful hotels in Dalat. The location is really good, right in the Dalat center. From it, you can easily walk downtown. The staff was so informative and friendly. They suggested to us what we should do, where we should go. The room was so nice with a big comfortable bed. The breakfast was so yummy with a lot of options. Recommended!
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Date of stay: December 2020
Location
Cleanliness
Service
Helpful
We stayed at Dalat Palace Heritage hotel for 3 days 2 night and it was amazing time. Although it was built in 1922 until now this hotel is still beautiful. The whole hotel is designed in an old French style. Our room was spacious and beautiful with great view to Xuan Huong lake. All staff spoke really good English and could not have been more helpful. The breakfast here was also amazing. We highly reccommend this hotel to everyone
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Date of stay: December 2020
Rooms
Service
Sleep Quality
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PRICE RANGE
$102 - $162 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
accor dalat palace, sofitel dalat, dalat sofitel
FORMERLY KNOWN AS
Sofitel Dalat Palace
LOCATION
VietnamLam Dong ProvinceDa Lat
NUMBER OF ROOMS
43
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Claim Your Listing Frequently Asked Questions about Dalat Palace Heritage Hotel
Which popular attractions are close to Dalat Palace Heritage Hotel?
Nearby attractions include Xuan Huong Lake (0.1 miles), B'nb Cocktail Bar (0.1 miles), and Nha Tho Bao Loc (0.3 miles).
What are some of the property amenities at Dalat Palace Heritage Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Dalat Palace Heritage Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at Dalat Palace Heritage Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Dalat Palace Heritage Hotel?
Conveniently located restaurants include Brew & Breakfast - Coffee, Chill, Chay, Le Rabelais Restaurant, and Le Cafe de la Poste.
Are there opportunities to exercise at Dalat Palace Heritage Hotel?
Yes, guests have access to a fitness center and a sauna during their stay.
Does Dalat Palace Heritage Hotel have an airport shuttle?
Yes, Dalat Palace Heritage Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Dalat Palace Heritage Hotel located near the city center?
Yes, it is 0.6 miles away from the center of Da Lat.
Are any cleaning services offered at Dalat Palace Heritage Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Dalat Palace Heritage Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Dalat Palace Heritage Hotel?
The staff speaks multiple languages, including English and Vietnamese.