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Mercure Pattaya Ocean Resort

Traveler (821)
Room & Suite (243)
Pool & Beach (120)

About

#65 of 522 hotels in Pattaya
Location
Cleanliness
Service
Value
Property amenities
Restaurant
Bar/Lounge
Pool
Room service
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Airport transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Wheelchair access
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Room features
Air conditioning
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
764Reviews
81Q+A
100Room tips
Traveler rating
  • 242
  • 338
  • 116
  • 40
  • 28
Time of year
Traveler type
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Popular mentions
My wife and I stayed here for 7 nights in May 2019. The staff here were all very friendly and helpful. We had arrived very early in the morning and there was no room ready for us but the reception staff got us checked in and into a room as quickly as they could. We stayed in
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Response from vikrantchauhanom, Manager at Mercure Pattaya Ocean Resort
Responded today
Dear Valued Guest Thank you for taking out time for sharing detailed review regarding your long stay at Mercure Pattaya Ocean Resort. I am delighted to read that you had a pleasant experience in all aspects of your stay. You liked our comfortable accommodation, relaxing swimming pool facility and comprehensive breakfast service. Your feedback is very appreciative and we will continue to develop our services for future. I will share your review with team and I am sure this will be a huge encouragement for them. Thank you for your kind recommendation of the property and all of us will forward to welcome you again on your next visit at the hotel. Sincerely Vikrant Chauhan Operations Manager
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Stayed here one night to catch up with friends in Pattaya. This hotel is located in center of Pattaya with easy access to nightlight and Terminal 21 by walking. The room is fine at this quality. Staff is very helpful with smile. Breakfast; I have breakfast at meeting room,
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Response from vikrantchauhanom, Manager at Mercure Pattaya Ocean Resort
Responded 5 days ago
Dear Valued Guest Thank you for taking out time for writing your valuable feedback regarding recent stay at Mercure Pattaya Ocean Resort. It is great pleasure to know that you liked the accommodation quality and friendliness of our service-minded staffs. your compliments are very appreciative and I will share with my team. On another side, I am sorry to learn that your breakfast experience did not meet with your expectations. Our service team makes all efforts to provide seats in the restaurant on first come first serve basis. However, if it gets full especially during peak hours than we offer seats in the next room so guest does not have to wait for any longer. Thank you once again and I hope you will give us another opportunity to create even better experience on next stay. Sincerely Vikrant Chauhan Operations Manager
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+1
Very well located Used to hotel Accor as a silver member I never get a so bad experience The neighbours was puting music so loud and doing noise all night and they just call him I had to change room without any apologise without any good solution from staff I have to insist
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Response from Nikolay S, General Manager at Mercure Pattaya Ocean Resort
Responded yesterday
Dear Wahab, Thank you for taking the time to tell us about your recent stay at Mercure Pattaya Ocean Resort. I am sorry that some aspects were below your expectations, even our team tried their best to accommodate your request by upgrading your room on arrival. As for the noise complaint, I am assuring you that our guest relations supervisor followed the procedures for handling such incidents and after our interference there were no other instances registered with noise disturbance on the same night. You insisted changing your room on the next day and we complied with your request. Once again, I am sorry for the way you felt and I hope that you can give us another opportunity in the future. Sincerely, Nikolay Stoyanov Area General Manager
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From the first impression, bellboy, they ignored us since we arrived. We came with private car with 2 luggage and two small bags, so we do need a hand. We need to walk up to them and ask for help. We got the message from the hotel at 12:00 said “... hello, your key is ready at
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Response from Nikolay S, General Manager at Mercure Pattaya Ocean Resort
Responded 1 week ago
Dear BukiOnTheRoad, Thank you for choosing Mercure Pattaya Ocean Resort. I am sorry about the issue during check in and the way you perceived our breakfast offer. I am assuring you that we will consider options for improvements. On the contrary, I am glad that you and your family enjoyed our swimming pools and the ocean view from your suite. Also, you compliments on your dinner experience will be shared with the concerned staff and management for their encouragement. Thank you again for your feedback and I hope that you would give us another opportunity in the future. Sincerely, Nikolay Stoyanov General Manager
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I found the Mercure to be a very good resort had a great time but what I found to be really great was Phat he was a true gentleman he was so very helpful he was the only person that help me with everything I needed he showed me how to get everywhere I needed to go and his
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Response from vikrantchauhanom, Manager at Mercure Pattaya Ocean Resort
Responded 1 week ago
Dear Valued Guest Thank you very much for taking the time to share your candid feedback of your recent stay on TripAdvisor. I am absolutely encouraged by your endorsement of the property and happy to read that we able to offer you a pleasant stay. I am glad to learn that you were pleased with our staff service and hospitality, particularly our bell desk staff K. Phot made your stay memorable one therefore he will be recognized for the excellent efforts. Thank you once again for your kind recommendations and all of us shall look forward to welcome you on your next visit at Mercure Pattaya Ocean Resort. Sincerely Vikrant Chauhan Operations Manager
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PRICE RANGE
$57 - $101 (Based on Average Rates for a Standard Room)
LOCATION
ThailandChonburi ProvincePattaya
NUMBER OF ROOMS
210
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