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Centara Grand Phratamnak Pattaya

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#43 of 428 Hotels in Pattaya
Certificate of Excellence
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Centara Grand Phratamnak Pattaya
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388 Reviews from our TripAdvisor Community

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Showing 263: English reviews
Bangkok, Thailand
Reviewed 6 days ago NEWvia mobile

This is definitely not a 5 star hotel by any countries standards. To be told that I would be charged for loosing a key card is absolutely ridiculous, this is the first time I have heard a 5 star hotel using a key card system saying they would charge for losing a key card. I have stayed in Pattaya several...

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Helpful?
Thank AmarQ
Reviewed 6 days ago NEWvia mobile

I m a Bangkok resident so with my wife we had a midweek break in this nice hotel . When we arrive we get an upgrade as well our stay was perfect the room was huge and the bathroom as well . I highly reccomend this hotel if you visit from overseas or just for a few days break from...

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Helpful?
Thank Roberto F
Bangkok, Thailand
Reviewed 2 weeks ago

Unfortunately, this hotel, I wouldn't say lives on to its name. Writing both the pros and cons of this location: Cons first: 1. Stains on chairs, Glass missing on the table top (balcony), unkept and small food particles. Despite showing it to the manager (probably Russian) she wouldnt do much about it. Finally had to indicate 'Make my room' on...

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Helpful?
Thank harshadjpatil
Tatiana L, Front Office Manager at Centara Grand Phratamnak Pattaya, responded to this review

Dear Mr. Harshadjpatil, Thank you for taking the time to share your experience at Centara Grand Phratamnak Pattaya. Please allow me to apologize for the disappointing service that you have received during your stay with us. We take pride in taking care of our guests and I regret that we have fallen short of your expectations. We hope that you...

Bangkok, Thailand
Reviewed 2 weeks ago via mobile

It was short trip only one night with my mom. We stay on the 4th floor in twin bed room. The hotel building is low-rise building (8 fl). There is the pool, Italian restaurant, and fitness on the roof. Pro: Excellent Quality of the room and amenities. Breakfast includes variety choices with the view of ocean tank. Con: The hotel...

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Helpful?
Thank gleaming
Tatiana L, Front Office Manager at Centara Grand Phratamnak Pattaya, responded to this review

Dear Gleaming, Thank you very much for 5 star comment on Tripadvisor. It is very pleasing to read that you have a good experience during stay in our hotel. I appreciated that you compliment the staff is very nice and helpful, also the room is comfortable and pizza from Ruffino restaurant is the best one. Thank you once again for...

Reviewed 2 weeks ago

This was everything we expect from a centara hotel having stayed in the largere grand mirage beach resort last year we expected high standards and were not disappoint, could not fault the service and standards provided by this hotel, food was outstanding in both restaurants, staff could not do enough to help. we stayed in a two bed room suite...

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Helpful?
Thank Lisa B
Tatiana L, Front Office Manager at Centara Grand Phratamnak Pattaya, responded to this review

Dear Ms. Lisa, Thank you so much for your positive review of Centara Grand Phratamnak. We are delighted that you enjoyed your stay, the hotel facilities, and hospitality service from our staffs. I have shared your feedback with our team. I hope that we can look forward to welcoming you back again in the near future! Sincerely, Tatiana Lebedeva Front...

Sunderland
Reviewed 3 weeks ago via mobile

Stopping at the hotel now we have moved rooms once due to smell and the rooms being damp from bed linen to floors it's unacceptable and still have a week to stay do not book this hotel a major problem with air con or whatever that causes this , will update after next week .

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Helpful?
Thank mackems
Tatiana L, Front Office Manager at Centara Grand Phratamnak Pattaya, responded to this review

Dear Mackems, Thank you for choosing Centara Grand Phratamank Pattaya, and for taking the time to write a review about your recent experience. Your comment about air conditioning and moisture are truly appreciated and we do apologize for the shortcomings and we look forward to an opportunity to show you further improvements. We do want to ensure that every guest...

Reviewed October 16, 2016

We stayed there for one night. The rooms are decently sized and ultra modern in decor. They have one restaurant in the lobby with Big Aquarium and Sharks swimming in that aquarium. This makes the lobby very attractive. The ocean views from the pool area on the top floor are also very good. The services are also very good including...

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Helpful?
1Thank Saurabh S
Tatiana L, Front Office Manager at Centara Grand Phratamnak Pattaya, responded to this review

Dear Saurabh S, Thank you for your kind review on our hotel. We are happy to know that you had a fantastic stay with us and loved all aspects of our hotel. I am pleased we amazed you with our Big Aquarium and Sharks, stunning swimming pool and the view, luxurious rooms and the convenience of our complimentary shuttle bus...

Reviewed October 13, 2016 via mobile

Very nice hotel with easy beach access. Nice pool area with a great staff. They have a wonderful bartender in the pool area her name is Charine. She was very curtious and helpful about the local area. She always has a great smile and a cold beer :)

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Helpful?
Thank Steve W
Tatiana L, Front Office Manager at Centara Grand Phratamnak Pattaya, responded to this review

Dear Mr. Steve, Thank you very much for taking the time to share your feedback following your recent stay with us. We are so pleased you liked our facilities and services. It was our pleasure to serve you and I hope we will have a chanse to do so again on your next visit to Pattaya. With warm regards, Tatiana...

Raleigh, North Carolina
Reviewed October 8, 2016

When I arrived at the hotel, the lobby and location is very nice. Near the ocean, and the staff who I meet with were polite and professional. The breakfast was tremendous, and good choices. HOWEVER, in regards to having your room service / cleaned in a timely basis was terrible. The excuse we were provided that everyone is busy. The...

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Helpful?
Thank Charlie G
Tatiana L, Front Office Manager at Centara Grand Phratamnak Pattaya, responded to this review

Dear Charlie G, Thank you for your review. Guest feedback is the most important feedback we receive, thus we appreciate your observations and have shared your comments with our team. I would like to apologise regarding your experience with our breakfast and room service and we have held a meeting with the department heads concerned specifically to discuss your review...

Reviewed October 7, 2016 via mobile

It far a way for downtown but have shuttle bus from Central festival Pattay to hotel 5 times/day . The room is pretty . The pool is on the rooftop it so small for 5 stars . Staff is very helpful and service mind . The bed is comfortable.

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Helpful?
Thank Geronimobooki
Tatiana L, Front Office Manager at Centara Grand Phratamnak Pattaya, responded to this review

Dear Geronimobooki, May I thank you for staying at the Centara Grand Phratamnak Pattaya on your recent visit to Pattaya. Your opinions are very valuable in helping us maintain a high level of service to guests. Your comments are truly appreciated. Once again thank you for taking the time to provide us with your feedback. Please contact me directly and...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Food & drink at the hotel
Ruffino Restaurant & Lounge
Ruffino Restaurant & Lounge
Cuisines: Italian, Pizza, European, Steakhouse, Seafood, International, Mediterranean
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Laundry Service
  • Multilingual Staff
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Free Parking
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This luxury hotel from Centara Grand is located at the southern end of Pattaya and a few steps from the beautiful beach. The five-star Centara Grand Phratamnak Pattaya features a stylish design with a dramatic marine themed lobby, Italian furnishings, and a pool and Jacuzzi on the rooftop. The hotel features 165 exquisitely appointed guestrooms, each including Smart TV, Nespresso machines, a large balcony or terrace, refrigerator, delicate cotton bedsheets, in-room safe and rain shower. Family rooms and suites are available. Restaurants include Oceana for breakfast and dinner and the signature Ruffino Restaurant & Lounge that offers superb views across the bay from its rooftop location. Breeze Beach Club directly on the beach serving light meals and refreshments during the day and which becomes a relaxing lounge in the evenings. There is also a bakery, fitness centre, concierge, and complimentary wireless internet access. A complimentary shuttle service operates to the centre of Pattaya, and transfers to and from Suvarnabhumi Airport can be arranged. Centara Grand Phratamnak is perfectly located for enjoying the attractions of Pattaya, which include a large number of golf courses within easy travelling distance of the hotel. ... more   less 

Additional Information about Centara Grand Phratamnak Pattaya

Address: Phratamnak Soi 5 | Nongprue, Banglamung, Pattaya 20150, Thailand
Location: Thailand > Chonburi Province > Pattaya
Price Range: $40 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Centara Grand Phratamnak Pattaya 5*
Number of rooms: 165
Reservation Options:
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Hotel Style:
#27 Spa Hotel in Pattaya
#35 Luxury Hotel in Pattaya
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Questions & Answers

Here's what travelers have asked, with answers from Centara Grand Phratamnak Pattaya staff and other travelers.
17 questions
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Questions? Get answers from Centara Grand Phratamnak Pattaya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Make sure the Delux room is not a corner room. It gives a garbage view which stinks. Not the level Centara Grand usually gives.”
 of 5 bubbles harshadjpatil, 2 weeks ago | Read review
“Don't eat breakfast at 9AM. Food is limited AND tables not available.”
 of 5 bubbles charlieg276, Oct 8, 2016 | Read review
“higher floor is quiet and it has sea view too.”
 of 5 bubbles ngawangc2014, Sep 13, 2016 | Read review
“The rooms we stayed (and where to problems were) were 703 and 706.”
 of 5 bubbles markkuk2015, Sep 12, 2016 | Read review
“sea views rooms cost more”
 of 5 bubbles nanboogy, Sep 10, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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