I booked a treatment at Devarana Spa with Khun Phatsaraporn prior to my arrival date. Khun Phatsaraporn even helped me coordinate with the concierge team to arrange an early check-in, which I truly appreciated after a long drive from Bangkok. Upon check-in, there was a hiccup as the room had an odor, but the front desk efficiently solved the problem by immediately changing the room for me. Later, I found that the smell still existed even in the new room, and I believed it was coming from either the air-conditioning or the carpet. Both rooms I experienced really need refurbishment or at least some maintenance. After check-in, I went straight to the spa to enjoy my booked treatment. I was warmly welcomed by Khun Phatsaraporn, and my therapist was Khun Guy, who exceeded my expectations after my earlier disappointment with the room. Khun Guy was highly professional and well-trained. Her tone of voice and massage skills were excellent. At night, I went to have a seafood buffet dinner, which I also booked in advance to avoid a full reservation, and it turned out to be the right decision. Despite the restaurant being full of diners, the staff were very attentive, and the buffet was superb. Initially, I was a bit concerned about getting sick from the seafood since my digestive system is quite sensitive, but I took the risk, and fortunately, I was fine. This confirmed that the food was clean. The next morning, I had breakfast, and there were many guests lining up to get tables, especially around 9 AM, which is the rush hour. After a short wait, I secured a table. During breakfast, Khun Noey stood out as the most exceptional staff. He was managing the egg station alone but remained professional, calmly handling all guest requests. While there was a plate full of ready-soft boiled eggs that I could easily take and crack myself, Khun Noey offered to crack them for me. I noticed he was busy with other guests lining up for eggs, so I declined his offer but left with a positive impression. Before departing, I decided to have one last treatment at the spa, with Khun Guy as my therapist again. It was truly heavenly, and I didn't want my treatment to end. I believe that if the management team invests in refurbishing the rooms, this hotel will be the perfect place to stay. The star of the hotel is the spa, and I highly recommend it.…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.