2nd time staying here at this property. One word pretty much sums it up, fantastic! Both times I stayed in the same room with indoor spa. From the moment I checked in, staff recognized me as a returning customer, offering me the same room from my first visit and with a nice bed decor to welcome us back. Breakfast was up to standard with generous variety of food. Due to the size of the estate, you will not feel the buzz or overcrowded feeling, maybe only during breakfast rush hour. Overall great experience and we will be back for our 3rd visit soon.
No WiFi on first day. building construction in full motion 50m from our room, very noisy! Also main highway 100m away! Two English tv channels. additional 400 Baht for breakfast in room. Nice rooms, and food but nothing else. Terrible and Extremely disappointed with the management. Management promised to contact me after my check out, Which never happened. Very disappointed! Would hundred % not recommend this place unless you like living on a building site, all living under a motorway subway with nowhere to walk out to. Chris Jones
An amazing experience from Day 1. We stayed for 3 nights at this amazing resort in the 2 bedroom sapphire villa and everything was perfect from the spacious and beautiful rooms, super comfy king beds to the wide selection of breakfast spread daily. The only issue we really had was the distance from the resort to the main shopping areas but private transport is readily available in Pattaya so it was a minor one. Families who prefer to just relax in the villa will probably find the serenity of the whole place to be welcoming compared to hustle and bustle of the main streets in Pattaya.
We were really impressed with the hotel and it exceeded all of our expectations! The room was incredible and it was wonderful to have our own pool in the room! The breakfast buffet had a wonderful choice of food as well. Staff were super friendly. Lovely setting and decor.
It was a great time staying at the hotel with family especially with kid. The emerald room is perfect and spacious enough to spend a whole day in the room. The in-room pool is very convenience and safe enough for kids to enjoy. Definitely come back.
I am impressed with the hospitality of Khun Kook FOM (not sure the name entered is correctly) as we were checked in and welcomed by him, however the day we check out from the resort, staff failed to inform us about the cake that we have left there at the counter which was a bit sad as well as poor breakfast choices. However the food at The tram restaurant was very delicious and top. Overall 8/10
First off, all staffs are super accommodating and efficient. Welcome drinks were phenomenal. Our sale rep Khun Prae was delightful. We fell in love with Safari themed landscaping. The theme was well carried throughout the interior design. We stayed at one of the 2 bedrooms pool villas. The villa interior design and layout was a dream. We wish we had more time there. The facility also offers lots of activities and accommodations such as gym, sauna, spa, Japanese style onsen, restaurants, etc. This is perfect for keeping social distancing practice. Overall a wonderful stay. Highly recommended.
I've been 2 times in this hotel, staffs has always smiles and offer the assistance, especially the Restaurant.This is a new hotel in Pattaya but look like they've been worked together as long time. Great choice & Thank you all.
We booked the 3 bedroom villa which was a fantastic choice. From the time we arrived to the time we left, the service was 5 star. FOH were polite, informative and interactive. BOH - the rooms we exceptionally clean, well laid out, everything worked 10/10. The food at the restaurant was excellent, the customer service experience was also fantastic (big shout out to Jack - made our night fun). Chai who helped us check out with bags and transport to our cars was very proffessional. To the Manager and the Team at the Gems Mining Pool Villas, THANKYOU for the great experience, we will be back
Booked a one-br pool villa for an overnight stay over the weekend. The place is superb. The quality of the materials, the furniture, etc is upscale. For the price paid, even possibly reduced due to the pandemic, I was expecting prompt and efficient service. Unfortunately, that was not to be. On the day of the check-in, we filled up the b'fast form and requested that it be served at 8.30AM. Called up the reception at 0840 and then again at 0910 until the food arrived but an hour late. We actually grew hungry waiting for the food. The night before, we called to order a heavy dinner and with the restaurant busy, they promised to call back. They never did and had to call again. Food arrived about 30 minutes late but it was tolerable. We requested wine glasses and those never came. The reason given was that they were busy. While may be true, that was simply not acceptable. If they have more guests during the weekend, management should have arranged for more staff to report. I hope they will address this issue. …