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Staff is unmanaged and dishonest. Definitely unprofessional. Hotel is badly maintain/managed. Old and dirty. Advertised as 4 stars, but it actually don't even deserve a 1 star. I feel cheated into the booking.
I pay for 9 days but stay for less than 3 hours...More
Date of stay: May 2018
2 Thank Mr-foodfanatic
Response from Sukhumnanda S, Manager at Z Through By The ZignResponded June 1, 2018
I was sorry to hear of the problems you experienced during your arrival at our hotel. We pride ourselves on the standard of our service and I have carried out an investigation to find out how we fell short this time.
That’s the right place .
24/7 the children’s are screaming!
And 2 beer cost 10$
Nothing good to say about this place !
Everything cost extra ...
100 bath even for the water toys ..
Never again !
Nice room (large), good front desk service, nice room service (delicious food), good security service, nice pool (if the hotel can add one more gym room, it will be perfect. The bad things is the curtain quality not good, cant separate the sun lights!More
Date of stay: December 2017
Response from Sukhumnanda S, Manager at Z Through By The ZignResponded February 23, 2018
Thank you for having taken the time to complete the review on TripAdvisor.
Your comments have been shared with the relevant department heads and team members concerned. And I am confident that your praise will serve to motivate all of us further as we strive...More
We had 2 villa booked for the weekend of 11/12 March. Decent looking hotel but our stay is Negatively affected by an accident to our son at the pool. Several screws were jutting out near on the pool deck and unfortunately my Son was cut...More
I have stayed here few times... love the rooms here.. rooms are big and comfortable... make sure to take a room at ground level... all rooms on ground level have easy access to pool... very romantic property... rooms are spacious and modern... language could be...More