Upon entering the Hotel Lobby , well greet by all the staff which show as Accor Values Feel Welcomed. Checked in was smooth and happy to get an free upgrade to higher category room as Accor Plus Gold membership.
The bedroom is in first floor and there is no proper telephone or door bell there. Every time when telephone rings or someone presses the door bell had to run downstairs. Towels are worn out and could see holes in it. The shower fixtures are so sharp that I had cuts in my hand
I returned to one of my favourite hotels and city after 2 years and simply loved my stay in this chic hotel. I was really pleased to meet my old friends from reservation staff and hotel staff. All people still same caring and loving as they always were. The hotel followed very strict COVID protocol and made our stay very comfortable throughout. On our first day of arrival, we were in "Test and GO" policy and had to quarantine on DAY 1, the hotel made all possible things to comfort our stay and also got us our required things from 7Eleven. I specially than "KF" from staff to helping out with laundry on our bed mattress which was soiled by us un-intentionally. I would love each of my stay and love to come back to the hotel each time.
The hotel is ok. However for MGallery and Thailand standards, very poor. The rooms smell very bad and need a complete renewing. They do not offer any privacy as toilets and sleeping area are separated by a thin glass. The breakfast was not very furnished and the service very average. No music, no nice atmosphere. All very cold. We were very disappointed and moved after one night for another hotel in Pattaya, which was much better for the same price.
The Hotel is very well located, the staff are wonderful and very helpful even as far as ordering food for me by Food Panda after room service had closed. The rooms are unique and very well appointed. Beautiful pool in the centre of the hotel. Due to the current Covid situation not all facilities are open at the hotel but I will stay there again without a doubt.
The best of servicemind 👍 First time here but really appreciate that. Especially , Khun Fueng. Thank you for all your kindly service during stay. Good Room. Good Location. Good Price. Best Staff & Service. (Better than Grand Center Point Pattaya for sure) 👍👍👍
Lovely and fantastic. Hotel is very nice. Good for family, friends and honeymooner. Circle bahttub is excellent. Service is also good. Price is very attractive and hope to have a chance to revisit again soon.
First of all I choosed your hotel to stay because I love in M Gallery brand in Accor hotels but I don't feel like I get treat as a member 1. I called to ask about special rate for my birthday 'Bday20' but the reservation said they can't found this rate code 2. I'm accor plus member but I didn't get any drink voucher as my benefits I got only non alcohol welcome drink upon check in 3. I booked suite room and paid for upgrade to suite duplex high room type of this hotel but no club access or any breakfast included 4. Bathrobe it's so dirty like in the pictures 5.Breakfast like Ibis if compared with pullman or movenpick or Mercure =( 6. When I checked out I told reception that I would like to keep my stuff at the hotel for a while, I saw bellboy was busy and reception said 'please wait for bellboy' but they have 2 receptions there and not busy at all i wait around 5 mins after that reception saw me look at them and then they came out from their place to take my stuff why they don't take attention first since I asked why customer have to look at them first before get attention? 7.i came back to the hotel to take my stuff to the car nobody help just look at me and my friends go to the place that they keep our stuff and carry to the taxi by my self Please think about standard , I hope my comments will help you to fix about standards to the next guest or my next visit(If i have chance to stay)…
Nice staff who well prepare for check in process , good location if you need to stay close to the mall . ,fair breakfast since the variety of the food less than my expectation ,overall are acceptable .
Very good very clean hotel staff very polite and help full very good location All over I recommend this hotel for my next trip also any one come to pattaya must stay one night Parvinder singh Page3news
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