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Shangri-La Hotel, Chiang Mai

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Shangri-La Hotel, Chiang Mai
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1,903 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel, Chiang Mai
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Showing 1,527: English reviews
Singapore, Singapore
Reviewed 1 week ago

Good base for a first-timer with young kid. Was deciding between this property and Siripanna which has rice-farming activities for kids. Chose this due to better location. Perfect start with driver waiting at airport and comfy ride with towels and drinks. Massages and restaurants that are walkable from the hotel as well as the night bazaar. Hotel has shuttle service...

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Helpful?
Thank SJS82
Gabriele L, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear SJS82, Thank you very much for choosing Shangri-La Hotel, Chiang Mai and for sharing your wonderful feedback. I am extremely delighted to receive such positive feedback and to hear that you and your family enjoyed your stay in our beautiful urban resort, conveniently located at a walking distance from the city’s main attractions. We all look forward to welcoming...

London, United Kingdom
Reviewed 1 week ago

Great location. when we arrived our two small children were given beautiful little gifts of satin elephants. The staff were amazing, friendly and really helpful. The food was of a good standard. When we requested a cot for our littlest it arrived, along with a baby bath and a range of baby products.

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Helpful?
1Thank lucy821179
Gabriele L, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear lucy821179, Thank you so much for staying at Shangri-La Hotel, Chiang Mai and for sharing your recent feedback. I am glad to read that you and your family had a wonderful stay with us, and that you were particularly impressed with the genuine hospitality of our colleague, along with the little gifts offered to your children by our housekeeping...

Chatham, United Kingdom
Reviewed 1 week ago via mobile

We have had the pleasure of staying at this lovely hotel on three previous occasions. The staff are really very good and look after your needs. The location is close to the night market and trips out from here are very good. We will certainly visit again.

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Helpful?
Thank Louis M
Gabriele L, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear Louis, Thank you for taking the time to write a review of your recent stay at Shangri-La Hotel, Chiang Mai. It is my pleasure to learn that we have all succeeded in providing you an enjoyable stay, thanks to our genuine hospitality from the heart and caring services. Our central location, within walking distance to the night market, local...

Denver, Colorado
Reviewed 2 weeks ago

The hotel was nice and centrally located, but the room could have used some attention. The carpet was stained and the furniture was also stained. You could not have paid me to sit on the chair that was situated by the desk because the seat cushion was disgusting. There was an area in the carpet that had been cutout and...

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Helpful?
Thank Kristin D
Gabriele L, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear Kristin D, Thank you for taking the time to write a review of your recent stay at Shangri-La Hotel, Chiang Mai. We are sorry to read about your comments with regards to your room and be assured that they have been addressed accordingly. Nonetheless, I am delighted that you were overall satisfied with our heart-warming hospitality and services, and...

Reviewed 2 weeks ago via mobile

My husband and I stayed here for 8 days recently and we would highly recommend it. Beautiful rooms, fantastic service and a lovely atmosphere in a great location. Couldn't be happier with our choice to stay here

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Helpful?
Thank Michelle M
Gabriele L, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear Michelle M, Thank you so much for staying at Shangri-La Hotel, Chiang Mai and for sharing your wonderful feedback. I am glad to read that our beautiful rooms and lovely atmosphere enhanced your experience and that you were impressed by our heart-warming hospitality. Our central location, within walking distance to the night market, local restaurants and the city’s main...

Al Khobar
Reviewed 2 weeks ago via mobile

This is a very pleasant hotel in the center of Chiangmai. Service is excellent and friendly. The hotel is very comfortable and a good place for a business conference. Well organized and spotlessly clean. Comfortable beds and an excellent restaurant with a wide variety of food. Breakfast is particularly good. Plenty of other cheaper restaurants within easy walking distance.

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Helpful?
Thank NickKhobar
Gabriele L, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear NickKhobar, Thank you so much for staying at Shangri-La Hotel, Chiang Mai and for sharing your wonderful feedback. I am glad to learn that you found your room comfortable, clean and spacious, that you liked our food and were impressed by our heart-warming hospitality. Also, our central location, within walking distance to the night market, local restaurants and the...

Edmonton, Alberta
Reviewed 2 weeks ago

Had a wonderful stay at the Shangri-La. The Chiang Mai location is one of the best. We were celebrating our 25th anniversary and were treated extremely well with a beautiful room, cake, chocolates,, flowers and wine on arrival. Room was large and had a great separate sitting area. Horizon lounge was as always a great experience with nice snacks and...

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Helpful?
Thank Mark H
Gabriele L, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear Mark H, Thank you very much for sharing your recent feedback with us. I am very pleased to read that you had a wonderful stay in Shangri-La Hotel, Chiang Mai, and even more to learn that we were your resort of choice to celebrate your 25th wedding anniversary. I am glad as well that you found the rooms comfortable...

Reviewed 2 weeks ago via mobile

My wife had to attend a conference here. So while we waited, my sons and I went swimming. In their pool. When we were done we were told that there are no towels to dry off. So we waited while we drip dried ourselves. By now it was evening. The sun had set. My kids are 5 and 8 respectively....

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Helpful?
Thank Kaizad G
Gabriele L, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear Kaizad G, Thank you for taking the time to write a review of your recent stay at Shangri-La Hotel, Chiang Mai. We are extremely disappointed to read about the unpleasant experience you encountered during your visit to our pool and that our service was below your expectations. Please, accept our sincerest apologies for such shortfalls and be assured that...

Newcastle upon Tyne, England, United Kingdom
Reviewed 2 weeks ago

We have stayed in some amazing hotels over the years but this hotel tops any we have stayed in I'm sat writing this review in my fabulous room looking out over Chang mai the hotel is spotless and the staff from the security guards to the reception staff to the doorman the cleaners they are all exceptionally helpful polite and...

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Helpful?
Thank Trina154
Gabriele L, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear Trina154, Thank you for your kind review. It's always a fantastic feeling to hear feedback from experienced floaters. Your descriptions have perfectly captured the service, safety and security and the overall atmosphere of this beautiful urban resort. We will share your gracious compliments with our colleagues. We would be delighted to welcome you again to Shangri-la Hotel, Chiang Mai...

Reviewed 2 weeks ago

This was my third trip to Chiang Mai and first stay at Shangri-La Hotel, Chiang Mai. We loved everything about this hotel -- from the impeccable service to the large rooms. The pool area is spectacular. Our only complaint was that the pool was very cold. The spa and gym area were great, as were the locker rooms. The breakfast...

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Helpful?
Thank Kevin K
Gabriele L, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear Kevin K, Thank you very much for this wonderful review on Shangri-La Hotel, Chiang Mai. We are extremely delighted to learn that your stay with us, met your expectations and we will of course share your gracious compliments with the whole team. I am glad you also enjoyed our breakfast as well as our health club and spa set...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located on Chang Klan Road, the Shangri-La Hotel, Chiang Mai is within easy walking distance of the city's famous Night Bazaar. Situated in a lush garden setting, the hotel is just a 10 minute drive from Chiang Mai International Airport. It also enjoys close proximity to fascinating museums, cultural centers, and Chiang Mai's numerous temples, shops and boutiques. ... more   less 

Additional Information about Shangri-La Hotel, Chiang Mai

Address: 89/8 Chang Klan Road, Chiang Mai 50100, Thailand
Location: Thailand > Chiang Mai Province > Chiang Mai
Price Range: $155 - $288 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Chiang Mai 5*
Number of rooms: 281
Reservation Options:
TripAdvisor is proud to partner with Expedia, Shangri-La Hotels and Resorts, Booking.com, Hotels.com, Priceline, Travelocity, Agoda and Jetsetter so you can book your Shangri-La Hotel, Chiang Mai reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Chiang Mai
Chiang Mai Shangri La
Hotel Style:
#4 Business Hotel in Chiang Mai
#10 Spa Hotel in Chiang Mai
#11 Family Hotel in Chiang Mai
#13 Romantic Hotel in Chiang Mai
#13 Luxury Hotel in Chiang Mai
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Questions & Answers

Here's what travelers have asked, with answers from Shangri-La Hotel, Chiang Mai staff and other travelers.
27 questions
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Questions? Get answers from Shangri-La Hotel, Chiang Mai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Take the club floor upgrade”
 of 5 bubbles KmlMf, 1 week ago | Read review
“Ask for the mountain view”
 of 5 bubbles Palistingirl, 1 week ago | Read review
“I would definitely upgrade to the horizon floor”
 of 5 bubbles Trina154, 2 weeks ago | Read review
“go for the club level”
 of 5 bubbles JenSlw, 4 weeks ago | Read review
“Worth booking the Horizon Club Floors....”
 of 5 bubbles robertalansmith, 5 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question