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Shangri-La Hotel, Chiang Mai

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Shangri-La Hotel, Chiang Mai
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1,728 Reviews from our TripAdvisor Community

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Showing 1,389: English reviews
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed at this place last minute after a terrible experience driving around Chiang Mai looking for a hotel that scammed us. This was the closest place to is at the time and way out of our budget but we thought we would splurge given the current situation since it was 11:30 at night on our first day of arrival.... More 

Helpful?
Thank CynCyn93
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear CynCyn93, Thank you for your recent stay at Shangri-La Hotel, Chiang Mai and for taking the time to write such a positive review via TripAdvisor. When I read such a beautiful and positive review as yours, it always makes me feel very proud and grateful to know that our customers really do appreciate what we do and how we... More 

A TripAdvisor Member
4 of 5 stars Reviewed 6 days ago NEW via mobile

Went for a girls' weekend during Songkran. We were greeted by warm friendly staff. The club level was definitely worth it. The facilities were very good! The gym was well equipped and the pool was lovely. The breakfast was excellent and the beds very comfy!

Helpful?
Thank A TripAdvisor Member
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear Customer, I am pleased to read that you had a wonderful stay with us, the breakfast was amazing, comfortable beds and you were impressed with our hospitality services. The most talked about hotel facilities at the hotel are health club and amazing pool set amidst lush tropical gardens. Look forward to welcoming you back soon. Yours sincerely, Franz More 

Kuala Lumpur, Malaysia
Level Contributor
40 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked 2 rooms for 4 nights at the Shangri-la Chiang Mai - taxi driver said possibly one of the best hotels in the city of Chiang Mai. True enough - Shangri-la hotels have lived up to my expectations. Nice lovely rooms - however it seems the Golden Circle club privileges has some how played down a little. Good internet, nice... More 

Helpful?
2 Thank YEWJIN2000
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear YEWJIN2000, Thank you for your positive feedback and I am pleased we had exceeded your expectations with our attention to details in ensuring that you have an enjoyable time with us. Thank you for highlighting on our exceptionally amazing breakfast spread and appreciated you clarifying with the reader on the location of the hotel being closure to the night... More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

By far the best hotel in Thailand we have been to and the Chiangmai Mai people are the most friendly. Staff speak English well, they have a health clinic on site if you feel unwell. The food is faultless and when you walk into to the hotel and see it, it is breath taking. Hotel and hospitality that must be... More 

Helpful?
2 Thank Decent-Dee
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear Decent-Dee, Thank you for choosing Shangri-La Hotel, Chiang Mai. Your review puts us over the moon! We are thrilled to read that we are the best hotel in Thailand and that you had an enjoyable stay with us. We are certain that others will find your review to be most useful in making a decision. Look forward to having... More 

Hong Kong
Level Contributor
73 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 1 week ago

After a gap of 5 years we returned to this hotel to find that the environment, service and hospitality was even better than before. We were highly impressed by our last stay but to find so much improvement was a delight. The breakfast service in Kad Cafe was attentive, the staff knew from the first day what our wishes were... More 

Helpful?
2 Thank Allheart
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear Allheart, Thank you for taking the time to post such a positive review following your recent visit to Shangri-La Hotel, Chiang Mai. It always makes me extremely happy to learn that my customers have enjoyed their stay experience with us, we really do appreciate your kind compliments and look forward to welcoming you back very soon. Yours sincerely, Franz More 

Baltimore, Maryland
Level Contributor
26 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 1 week ago

We found the Shangri La a wonderful base camp for our travels in Chiang Mai. One caveat: it's not centrally located, so anticipate a quick tuk tuk or cab ride, or a 20-minute walk to the Old City. Consistent with the Bangkok Shangri La, we found this hotel to be incredibly friendly and welcoming. The breakfast service is especially noteworthy.... More 

Helpful?
1 Thank ChefDilettante
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear ChefDilettante, Thank you for your recent stay at Shangri-La Hotel, Chiang Mai and for taking the time to write such a positive review via TripAdvisor. When I read such a beautiful and positive review as yours, it always makes me feel very proud and grateful to know that our customers really do appreciate what we do and how we... More 

Bangkok, Thailand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Very relaxing and beautiful room (premier room) / attentive service , the location is exellent / convenient . I had lunch at the Chinese restaurant where the food is delicious and resonable price . I will come back soon !

Review collected in partnership with shangri-la.com

Helpful?
1 Thank Manavatnoom
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear Manavatnoom, Thank you for sharing your fantastic stay with us. It is pleasure to know that we have all made your stay enjoyable with our warm hospitality and friendly service. Thank you for the highlighting on our super location and amazing Szechuan food at China Kitchen. I do hope you will return for more enjoyable stays. Yours sincerely, Franz More 

Changlun, Kedah
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Went for KMICe 2016 conference held on 29-30August 2016. The hotel specifically cater halal food for us, help us till late at night (the technician) to get things ready at the ballroom. Arrange for the vip room to be used for muslims participants to perform prayer. Thank you! The staffs are warm with great hospitality, and the food was superb... More 

Helpful?
Thank LadyEffa
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear LadyEffa, Thank you for posting your review on TripAdvisor in regards to your business trip at the hotel. I am delighted you enjoyed the food served and appreciate you highlighting this in your review. I will share your feedback with the team on their hospitality service. Hopefully you will return and maybe choose the hotel for a leisure break.... More 

Cardiff, Wales, United Kingdom
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My wife and I stayed here for 5nights with 2x other couples in April. I had read many reviews stating the issues holiday makers were experiencing during the construction of the residential block opposite. I appreciate that at the height of construction activity, the noise would present an uncomfortable distraction while spending time at the poolside. Thankfully for us, the... More 

Helpful?
2 Thank Danny C
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear Danny C, Thank you for your generous endorsement of Shangri-La Hotel, Chiang Mai. I am happy that our Horizon Club accommodations accorded with exclusive privileges, breakfast, afternoon tea, cocktail hours, and more, made your stay memorable. Our amazing pool set amidst lush tropical gardens is the perfect place to relax after a busy day. I do hope you will... More 

Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

To be sheltered in expensive elegance is something a person must do for once in our lifetime. Shangri-La has many expensive properties globally and this is but one of the many jewels in the crown. I visited Chiang Mai 10yrs ago. My friend was part of the Woh Hup engineering team who built the hotel (if i'm not wrong). They... More 

Helpful?
1 Thank kunlim
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear kunlim, You're right Woh Hup is one of our project team. First of all, thank you for taking the time to share your experience with us via TripAdvisor. Your review puts us over the moon! kunlim, I fully agree with your comment that we are beautiful and elegant :) Our convenient location at the heart of the city has... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located on Chang Klan Road, the Shangri-La Hotel, Chiang Mai is within easy walking distance of the city's famous Night Bazaar. Situated in a lush garden setting, the hotel is just a 10 minute drive from Chiang Mai International Airport. It also enjoys close proximity to fascinating museums, cultural centers, and Chiang Mai's numerous temples, shops and boutiques. ... more   less 

Additional Information about Shangri-La Hotel, Chiang Mai

Address: 89/8 Chang Klan Road, Chiang Mai 50100, Thailand
Location: Thailand > Chiang Mai Province > Chiang Mai
Price Range: $146 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Chiang Mai 5*
Number of rooms: 281
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Hotels.com, Hotwire, Booking.com, Cancelon, Priceline, Odigeo, Expedia, Travelocity, Agoda and Jetsetter so you can book your Shangri-La Hotel, Chiang Mai reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Chiang Mai
Chiang Mai Shangri La
Hotel Style:
#4 Business Hotel in Chiang Mai
#10 Spa Hotel in Chiang Mai
#11 Family Hotel in Chiang Mai
#11 Luxury Hotel in Chiang Mai
#13 Romantic Hotel in Chiang Mai
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