Enjoyed our stay so much. I note a few travellers have commented on the hotel being dated, but that’s one of things we liked about the hotel. It has character, is exceptionally clean and the best bit is all the staff are incredibly friendly. I wouldn’t hesitate to recommend the hotel to others. It is a short distance from the night markets and the old city is less than a 15 minute walk. Great facilities and did I mention the staff - they go out of their way to ensure you enjoy the time there.
A very nice stay, The room is nicely decorated with full amentities. Check-in was fast so as check out. Breakfast was great with full range of food. The night bazars was very quiet and many shops closed given that time travel was not fully open for most countries.
I had a really good experience at this hotel and stayed on their club lounge area and it’s well worth it to be honest. Great breakfast included and also very good small Buffett from 530!to 730 . The main restaurant that’s primarily a buffet style had a Mediterranean night and it was fantastic and really reasonably priced with huge selection of dishes. I found staff in every area of the building very attentive and would go over and above to ensure you were very comfortable. My only suggestion is that they upgrade TV’s to smart TVs . I had a small issue while checking out but it was removed personally by the manager.
My wife and I occupied an Executive Suite on the 10th floor. It was large with great furnishings and faced the pool. Very quiet with an incredibly comfortable bed. We were on the Horizon Club level so had access to the Club for both Breakfast and Cocktails at night which includes all different sorts of food. It was equal to dinner. It was Dec-Jan so perfect for walking. The staff is wonderful and will do whatever they can to make your stay even better. It continues to be my favorite hotel ever.
Shangri-la service is top notch. The people of Thailand represent the country well and respect everyone with the utmost courtesy. Mr. Chaow, from the Concierge Desk did an amazing job with offering suggestions on where and how to go around Chiang Mai. Without his assistance we would have been another victim of the Tuk tuk. “They tuk my money”!! Everyone at the hotel is extremely helpful and we really enjoyed our trip. We look forward to coming back.
The hotel was centrally located, close to old town, River Peng, night market and shopping mall. My suite was on the horizon club floor with beautiful city mountain view . I was impressed by the warmest service at the horizon lounge. The team headed by Khun Bow were attentive, polite and prompt. Lots of varieties on food choices at breakfast, eastern and western, and of course, authentic Thai dishes as well. I personally enjoyed the happy hour most, a glass of Margarita or a shot of single malt at the lounge before dinner ended a day perfectly. The Spa was nestled in a hidden garden behind the pool. The environment by far much better than all the spa I visited. And the one and half hour Thai massage charge was amazingly low, only Baht 1800. Wherever I went in the hotel, I was always greeted with a smile even some don’t know me. I just felt like coming home away from home. I would like to thank everyone who made my stay a very enjoyable one. I am sure I will be back at a not-too-distant future.…
This is by far the best hotel in Chiang Mai. The staff was superb and service was excellent. They went out of their way to make our visit memorable. We look forward to returning there later this year.
My hotel stay at the Changi Mai Shangri La was amazing!!!! First class all the way! From the time I checked and the time I checked out. The place is like a palace! So beautiful and well kept. The comfortable beds and pillows were nice and soft. The breakfast was wonderful lots of options. Concierge guys were so helpful and very professional. I have no complaints. I had a wonderful stay!
Almost all rooms were booked solid for the month by a large international conference, but we were able to secure a room on the club floor as regular clients. Of course, the club room and lounge were a bit more expensive than a regular room, but we enjoyed the extra personalized service. Many thanks to Khun Pat and Khun Dow especially for advising us on specific issues we had. The Happy Hour every afternoon was excellent. Our room had everything we needed and more. Always a pleasure to stay at Shangri-la!
What can I say. The hotel had a massive convention on at the time. They made sure our stay was not affected. From taking us up the back way to our room to avoid the crowd to reserving a day bed at the pool. We were greeted everyday by the GM. The staff at the horizon club were great. We especially call out Bow who went above and beyond in assisting us. Not only on arrival but leading up to it. If there was one thing I would suggest is the hash browns. Kitchen needs to do some work on them. We always start planning our next holiday and it ass going to be to KL but how could we not come back here. Great work SLCM team.
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