Very friendly staff but this hotel has many issues that need sorting out. First it definitely needs the decor updating atm it looks very drab brown and beige the rooms are very tired looking. In our first room after some heavy rain the ceiling started leaking water. We was upgraded to a bigger room which was very much appreciated but also looking very drab one of the sofas had a broken armrest the sofas are so old you sink into them with no support the electrics for shaver etc did not work in the bathroom and when we told them they said it was broken and can't be fix yet and ask me to plug my shaver into another wall socket. Bit of a pain trying to shave with no mirror and to recharge your toothbrush but with some insistence from myself that no 5 star hotel should have rooms like this that have faulty electric points and expect the paying customers to comprise. The person I spoke to then said he'll send up some engineers to fix the problem but the hotel will not be liable for any safety issues if I get electrocuted basically. This is unbelievable from a Shangri la hotel. So unprofessional.! Also have no speakers that you can connect your music to. No usb drives to charge devices and phones in electrical sockets, this is usually standard in hotels now. We could not connect to the internet from the smart TV or screen mirror from the phone to TV as the function was not working or disabled. All in all very disappointed with this Shangri-la hotel.…
We stay in 3 difference hotels this trip and you are the best! Your hospitality, your service mind, your food quality, your people, etc are out standing. Our daughter really like the room that you decorated for her also the Christmas sweet things and a huge bear in the room. We forgot our tablet in the plane and your staff just went back to the airport and got it back for us. This was so impressive. Thank you very much. It was wonderful staying at your hotel.
I am very impressed with this massage. Have good service..Clean and fragrant all the time Everything was well prepared. Most importantly, Therapist Khun Noi, she's so cute. Very good care and good massage.. I will definitely return to Chi service every month.😊🙏🏻👍🏻💆🏻♀️
Nine made our whole lives happy!!! Our suite wasn’t ready when we arrived, so he kindly offered to find us and ran out to the pool in the heat to find us!! Our suite was opulent, we were on the club level, so we had access to amazing food and drink tidbits… it was close to everything, Cavs were readily available, the Saturday market was wonderful. The service and food at the Shangrila was amazing!
Booked a Sunday brunch for my wife's birthday for 7 people. The food was excellent, the staff very pleasant and helpful...but I have one complaint. Why when the meal costs a shade under 1400 Baht per person do we have to pay extra for a bottle of plain drinking water?....There is a work around; go to the tea/coffee station, take a steel teapot and half fill it with free hot water; then, head over to the ice tea station at the other end of the restaurant. Scoop the free ice onto the hot water in the teapot, give it a stir, wait a couple of minutes and voila..you have your own free iced drinking water. Go to any restaurant in Chiang Mai and the vast majority provide a jug of free drinking water...this is just penny pinching and it does not make the management of this restaurant look good.…
This was, I think, our sixth visit and it won’t be our last. I know I’m repeating myself but from being met at Chiang Mai airport to being returned there, every member of staff we encountered couldn’t have been more helpful, friendly and professional. Our restaurant experiences have been reviewed separately so this review is essentially about the hotel. Firstly, we were impressed with the Covid precautions. Unfortunately, the only people to ignore them were some of the guests who didn’t see the need to wear masks or use the gloves provided in the lobby lounge or Kad Cafe. Nevertheless, I don’t think the Hotel could have done more. We had chosen an Horizon Club room and we’re allocated a splendid room of the 12th floor with amazing views over Chiang Mai to the mountains beyond. Housekeeping did an excellent job maintaining our room which had all the essential items to make our stay very satisfactory. Front desk staff including the concierge, were very efficient and helpful. The huge lobby area is very impressive and is well worth spending a little time just looking around. Children will love the opportunity of painting an elephant! Every time we have stayed at the Shangri - La Chiang Mai, we have been impressed with the high standards and despite the problems caused by Covid, these have been maintained. One very small criticism was emails prior to our arrival not being answered without a reminder but this did not detract form our enjoyment. We left at the end of our stay with new memories…make your own and book a stay here.…
Hotel excellent. Friendly helpful staff. Baggage staff extremely helpful. Breakfast very good. Great family experience. Pool was great with water slide. The restaurants were reasonable although vegetarian options limited. The rooms were very clean
I believe that this hotel is the best in Chiang Mai from its location, the room, the facilities, to their staff. Especially the staff as they were very nice and helpful with always a smile on their faces, specially 'Nine', he made our stay far more enjoyable and memorable, special thanks to him.
Hotel and staff were very accommodating, and front desk went out of their way to ensure we had an enjoyable time. Nine, was amazing! Location was great and our room had a beautiful view of the mountainside, where the Wat Phra That Doi Suthep temple is located. The onsite restaurant's are great, and the resort location is also very convenient for venturing out a bit (recommend downloading the Grab app for two service.) Family had a blast and we would return again. Thank you Shangri-La team!
Stayed here for our 3rd time. The level of service and location of the hotel are amazing. Even though a few services was limited due to the low operations everything else still ran flawlessly. Amazing size of room and the team really went out of their way for my and my wife to celebration our wedding anniversary. It is always a joy to stay at this property and will definitely be back soon later this year for our usual getaway in Chiang Mai. Thanks for the great memories!