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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 05/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Chiang Mai
Updated 05/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#38 of 664 hotels in Chiang Mai
Location
Cleanliness
Service
Value
Travelers' Choice
Located in the heart of Chiang Mai and surrounded by stunning vistas of Northern Thailand’s mountain ranges. Shangri-La Chiang Mai, offering family friendly 5-star experience, largest pool in the city and easy access to the Night Bazaar, Old City and transport for onward adventures, makes us the ideal destination for guests looking to indulge, unwind, discover and explore.
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Property amenities
Free wifi in the business center
Kids' meals
Children's television networks
Highchairs available
Hand massage
Sun deck
24-hour check-in
Clothes dryer
Neck massage
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Room types
City view
Good to know
HOTEL CLASS
HOTEL STYLE
Business
City View
Location
Full view
96Great for walkers
Grade: 96 out of 100
89Restaurantswithin 0.3 miles
28Attractionswithin 0.3 miles
Contact
89/8 Chang Klan Road, Chiang Mai 50100 Thailand
Name/address in local language
Getting there
Rental CarsSee rental cars from $18/day
Nearby restaurants
L'opera French Bakery
275 reviews6 minFrench
Bella Goose Cafe
229 reviews5 minAmerican
Super Wings Cafe & Bistro
69 reviews6 minFast Food
Da Antonio
353 reviews5 minItalian
See all nearby restaurantsNearby attractions
His & Her Tailors House
1,242 reviews4 minSpeciality & Gift Shops
Genesis International Tailors
338 reviews1 minSpeciality & Gift Shops
Art in Paradise, Chiang Mai 3D Art Museum
2,552 reviews4 minSpeciality Museums
Chiang Mai Cabaret Show
605 reviews6 minTheatre & Performances
See all nearby attractions2687Reviews54Q+A100Room tips
Reviews
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- 1,787
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- 168
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- 45
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Popular mentions
This is our third year doing personal training at this gym with Son. My husband and l train separately with Son. He is an amazing trainer, very patient and kind. Réception staff, Khun Bank and Khun Bifern welcome us and always smile. The gym and showers are VERY CLEAN, lockers are very clean as well.
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Date of stay: August 2021Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from Gabriele Lombardo, Owner at Shangri-La Chiang Mai
Responded 5 weeks ago
Dear Rhonda D, Thank you for posting such a great review, following your recent visit at Shangri-La Chiang Mai. I am extremely delighted to read your kind words of appreciation for the service delivered by our colleagues. We truly believe in embracing hospitality from the heart and I shall certainly pass on your lovely note to them, especially Khun Son our friendly trainer, as well as, health club team, who is always pleased to hear positive feedbacks from our valued guests. We all look forward to the pleasure of welcoming you back and please, feel free to contact me directly if there is anything I can do to assist you with. Yours sincerely, Gabriele Lombardo General Manager
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+1
Hotel's Favorite
We stay in 3 difference hotels this trip and you are the best! Your hospitality, your service mind, your food quality, your people, etc are out standing. Our daughter really like the room that you decorated for her also the Christmas sweet things and a huge bear in the room. We forgot our tablet in the plane and your staff just went back to the airport and got it back for us. This was so impressive. Thank you very much. It was wonderful staying at your hotel.
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Date of stay: December 2020
Value
Service
Sleep Quality
2 Helpful votes
Helpful
Response from Gabriele Lombardo, Owner at Shangri-La Chiang Mai
Responded Jan 12, 2021
Dear h_patcharee, Thank you for taking the time to share such a wonderful feedback, related to your recent stay with us and I am extremely delighted to read that your stay was flawless from start to finish and we truly appreciate all your lovely words about our beautiful urban resort, with its facilities, special seasons decoration for you and your daughter and especially with its impeccable service and heart-warming hospitality from my dedicated team. I am equally very pleased to learn that my team have been able to bring you back your tablet left in the plane. Our professional and friendly colleagues 😊 will be waiting for your next return, hopefully soon. Please, feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager
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The hotel staff were friendly and helpful. The room was clean and full of special extras. We came as a family and the hotel had prepared so many extras for the kids (cookies that they could decorate, a huge stuffed bear to play with, etc). The breakfast was amazing and we all enjoyed time at the swimming pool.
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Date of stay: July 2021
Value
Location
Service
Helpful
Response from Gabriele Lombardo, Owner at Shangri-La Chiang Mai
Responded Jul 27, 2021
Dear 976dank, Thank you so much for staying at Shangri-La Chiang Mai and for sharing your wonderful feedback. We are extremely delighted to learn that you have found your home away from home in our urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We do hope you will return to Shangri-La Chiang Mai in the near future to experience again, our unique free-form tropical pool amidst our lush exotic gardens and its water slide together with a mini water park next to the kid's pool, to further strengthen our family-friendly vision and for the joy of our little (and big) ones. Please, feel free to contact me directly if there is anything I can do to assist you with. Yours sincerely, Gabriele Lombardo General Manager
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Very nice staff and in-room grocery. Accommodation are also great even it is not very new. Swimming pool are good. Healthy lover will love Health club and Fitness equipment. but kids club is limited toy and stuff. There are 2 restaurants and bar in the hotel. Breakfast is good.
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Date of stay: April 2021
Rooms
Location
Service
1 Helpful vote
Helpful
Response from Gabriele Lombardo, Owner at Shangri-La Chiang Mai
Responded Apr 18, 2021
Dear Maxmobius, Thank you so much for staying at Shangri-La Hotel, Chiang Mai and for sharing your wonderful feedback. Our central location, within walking distance to the night market and the city’s main tourist attractions, makes our hotel extremely convenient to all our guests. We do hope you will return to Shangri-La Hotel, Chiang Mai in the near future to experience again, our unique free-form tropical pool amidst our lush exotic gardens and its water slide together with a mini water park next to the kid's pool, to further strengthen our family-friendly vision and for the joy of our little (and big) ones. Please, feel free to contact me directly if there is anything I can do to assist you with. Yours sincerely, Gabriele Lombardo General Manager
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My wife and I have stayed in Shangri La hotels all over the world and still often use the one where we currently live, in Bangkok. Therefore, when we planned to spend Christmas 2020 in Chiang Mai we booked into the SL knowing we would get the top notch experience associated with this brand. We paid extra in order to stay in the executive lounge area, which we always do. Imagine then, our horror when we tried to access the lounge only to be met with a notice on the door telling us it was closed and that we should go to the hotel lobby bar! We were not informed of this at check in nor when we booked. Unforgiveable. It really quite put us off SL for the future, if we had known about this we would have at least been given the choice of whether to stay or not. When I complained to the FB manager I was gently fobbed off, they had our money and didn't seem to care.…
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Date of stay: December 2020
Rooms
Service
Sleep Quality
Room Tip: Check to see if the lounge is open
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2 Helpful votes
Helpful
Response from Gabriele Lombardo, Owner at Shangri-La Chiang Mai
Responded Mar 11, 2021
Dear CarlG1145, Thank you for sharing your feedback of your stay in Shangri-La Hotel, Chiang Mai At the outset, I am very concerned to learn about your disappointment with regards to the change of the Club Lounge venue, without any prior notification and please, kindly accept our sincerest apologies for any inconvenience caused and we appreciate your kind understanding on this matter. Although, I do realize that the current limitations of our services and facilities, dictated mainly by the stringent precautionary measures enforced to combat COVID19, are not ideal and may definitely be perceived as major inconveniences by most of our valued guests, whose comfort and wellbeing are of utmost importance to us, I am sure however that you will recognize our genuine efforts to ensure our premises are safe and clean. CarlG1145, we truly value your loyalty, and we thank you for choosing Shangri-La Hotel as your main residence while staying in Chiang Mai. We look forward to the pleasure of welcoming you back in the near future, and please feel free to contact me directly, if there is anything, I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager
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PRICE RANGE
$114 - $236 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la chiang mai, chiang mai shangri la
LOCATION
ThailandChiang Mai ProvinceChiang Mai
NUMBER OF ROOMS
277
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Claim Your Listing Frequently Asked Questions about Shangri-La Chiang Mai
Which popular attractions are close to Shangri-La Chiang Mai?
Nearby attractions include His & Her Tailors House (0.2 miles), Genesis International Tailors (0.04 miles), and Art in Paradise, Chiang Mai 3D Art Museum (0.2 miles).
What are some restaurants close to Shangri-La Chiang Mai?
Conveniently located restaurants include L'opera French Bakery, Bella Goose Cafe, and Super Wings Cafe & Bistro.
Is Shangri-La Chiang Mai located near the city center?
Yes, it is 0.8 miles away from the center of Chiang Mai.
Are there any historical sites close to Shangri-La Chiang Mai?
Many travelers enjoy visiting Chiang Mai Gate (1.9 miles), Fort of Ka-Tham (0.5 miles), and Pratu Chiang Mai (0.8 miles).
Does Shangri-La Chiang Mai have any great views?
Yes, guests often enjoy the city view available here.