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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 05/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Chiang Mai
Updated 05/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#37 of 686 hotels in Chiang Mai
Location
4.5
Cleanliness
4.7
Service
4.6
Value
4.4
Travelers' Choice
Located in the heart of Chiang Mai and surrounded by stunning vistas of Northern Thailand’s mountain ranges. Shangri-La Chiang Mai, offering family friendly experience, largest pool in the city and easy access to the Night Bazaar, Old City and transport for onward adventures, makes us the ideal destination for guests looking to indulge, unwind, discover and explore.
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Property amenities
Free wifi in the business center
Kids' meals
Children's television networks
Highchairs available
Hand massage
Sun deck
24-hour check-in
Clothes dryer
Neck massage
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Room types
City view
Good to know
HOTEL CLASS
HOTEL STYLE
Business
City View
Location
Full view
95Great for walkers
Grade: 95 out of 100
90Restaurantswithin 0.3 miles
28Attractionswithin 0.3 miles
Contact
89/8 Chang Klan Road, Chiang Mai 50100 Thailand
Name/address in local language
Getting there
Rental CarsSee rental cars from $21/day
2760Reviews54Q+A100Room tips
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Most Recent
Very friendly staff but this hotel has many issues that need sorting out. First it definitely needs the decor updating atm it looks very drab brown and beige the rooms are very tired looking. In our first room after some heavy rain the ceiling started leaking water. We was upgraded to a bigger room which was very much appreciated but also looking very drab one of the sofas had a broken armrest the sofas are so old you sink into them with no support the electrics for shaver etc did not work in the bathroom and when we told them they said it was broken and can't be fix yet and ask me to plug my shaver into another wall socket. Bit of a pain trying to shave with no mirror and to recharge your toothbrush but with some insistence from myself that no 5 star hotel should have rooms like this that have faulty electric points and expect the paying customers to comprise. The person I spoke to then said he'll send up some engineers to fix the problem but the hotel will not be liable for any safety issues if I get electrocuted basically. This is unbelievable from a Shangri la hotel. So unprofessional.! Also have no speakers that you can connect your music to. No usb drives to charge devices and phones in electrical sockets, this is usually standard in hotels now. We could not connect to the internet from the smart TV or screen mirror from the phone to TV as the function was not working or disabled. All in all very disappointed with this Shangri-la hotel.…
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gabriele Lombardo, Owner at Shangri-La Chiang Mai
Responded 1 week ago
Dear 888holiday, Thank you for taking the time to write a review of your recent stay at Shangri-La Chiang Mai. At the outset, I am truly concerned to read that your experience with us did not meet your expectations and please kindly accept my sincerest apologies for the disappointment, particularly created by the overall conditions of our rooms and facilities. Rest assured 888holiday, that your concerns have been well received and will definitely be taken into consideration in the near future, as we consistently strive to maintain the highest level of standards all our valued customers, as you are, come to expect, and which we are known for. Also, I have noted your comment with regards to the defective electric socket in the bathroom, and please kindly accept, once again, my deepest apologies for the inconvenience caused and for the miscommunication occurred with my colleague. I am however pleased to find out that at the end it has been fixed. 888holiday, we truly value your loyalty and we thank you for choosing Shangri-la, as your main residence while staying in Chiang Mai. We look forward to welcoming you back and please feel free to contact me directly if I can be of further assistance with. Yours sincerely, Gabriele Lombardo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel's Favorite
We stay in 3 difference hotels this trip and you are the best! Your hospitality, your service mind, your food quality, your people, etc are out standing. Our daughter really like the room that you decorated for her also the Christmas sweet things and a huge bear in the room. We forgot our tablet in the plane and your staff just went back to the airport and got it back for us. This was so impressive. Thank you very much. It was wonderful staying at your hotel.
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Date of stay: December 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from Gabriele Lombardo, Owner at Shangri-La Chiang Mai
Responded Jan 12, 2021
Dear h_patcharee, Thank you for taking the time to share such a wonderful feedback, related to your recent stay with us and I am extremely delighted to read that your stay was flawless from start to finish and we truly appreciate all your lovely words about our beautiful urban resort, with its facilities, special seasons decoration for you and your daughter and especially with its impeccable service and heart-warming hospitality from my dedicated team. I am equally very pleased to learn that my team have been able to bring you back your tablet left in the plane. Our professional and friendly colleagues 😊 will be waiting for your next return, hopefully soon. Please, feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I am very impressed with this massage. Have good service..Clean and fragrant all the time Everything was well prepared. Most importantly, Therapist Khun Noi, she's so cute. Very good care and good massage.. I will definitely return to Chi service every month.😊🙏🏻👍🏻💆🏻♀️
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Date of stay: July 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gabriele Lombardo, Owner at Shangri-La Chiang Mai
Responded 2 weeks ago
Dear luckyladys2021, Thank you for taking the time to write such a glowing review following your recent visit at our Chi, The Spa. Your review puts our Spa team over the moon! It is a real pleasure to hear that you found our CHI, The Spa very welcoming, with that heart-warming hospitality displayed by our dedicated team, which differentiates us. Our CHI, The Spa Village surrounded by lush tropical gardens is indeed a wonderful destination within our resort, which makes us unique 😊 Our dedicated therapists, especially Khun Noi, will be pleased to learn about your high praise and I am sure they will be delighted to be recognized in such a wonderful way. We all look forward to welcoming you back "every month" for another relaxing time. Yours sincerely, Gabriele Lombardo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nine made our whole lives happy!!! Our suite wasn’t ready when we arrived, so he kindly offered to find us and ran out to the pool in the heat to find us!! Our suite was opulent, we were on the club level, so we had access to amazing food and drink tidbits… it was close to everything, Cavs were readily available, the Saturday market was wonderful. The service and food at the Shangrila was amazing!
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gabriele Lombardo, Owner at Shangri-La Chiang Mai
Responded 2 weeks ago
Dear barbarasl5836KJ, Thank you for taking the time to post a review of your recent stay at Shangri-La Chiang Mai. I am extremely delighted to read that my colleague, Nine, played such a critical role in making your stay a memorable one and that you could enjoy our club floor services, by feeling at home away from home with us. Our central location, within walking distance to the night market, local restaurants and the city’s main tourist attractions, makes it extremely convenient to our guests to explore the city easily at any time of the day. My team joins me in thanking you for your generous commendations and we look forward to welcoming you back to our beautiful urban resort soon again. Please, feel free to contact me directly if there is anything I can do to assist you with. Yours sincerely, Gabriele Lombardo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked a Sunday brunch for my wife's birthday for 7 people. The food was excellent, the staff very pleasant and helpful...but I have one complaint. Why when the meal costs a shade under 1400 Baht per person do we have to pay extra for a bottle of plain drinking water?....There is a work around; go to the tea/coffee station, take a steel teapot and half fill it with free hot water; then, head over to the ice tea station at the other end of the restaurant. Scoop the free ice onto the hot water in the teapot, give it a stir, wait a couple of minutes and voila..you have your own free iced drinking water. Go to any restaurant in Chiang Mai and the vast majority provide a jug of free drinking water...this is just penny pinching and it does not make the management of this restaurant look good.…
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Date of stay: July 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Gabriele Lombardo, Owner at Shangri-La Chiang Mai
Responded 2 weeks ago
Dear Mart12789, Thank you very much for sharing your recent brunch experience with us. I am extremely pleased to read that you have chosen our Sunday brunch to celebrate your wife’s birthday, and I am equally glad to find out that you enjoyed our delicious dishes I have noted your comment with regards to the water and be assured that the matter has been addressed to our Director of Food & Beverage for his review. As a matter of fact you should have been given the choice to choose between bottled water and open water. I hope this experience has not marred your overall perception of our Sunday brunch, and we look forward to welcoming you back to experience our future exciting culinary promotions. Stay tune by visiting the dining offers section on our website. Please, feel free to contact me directly if there is anything I can do to assist you with. Yours sincerely, Gabriele Lombardo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was, I think, our sixth visit and it won’t be our last. I know I’m repeating myself but from being met at Chiang Mai airport to being returned there, every member of staff we encountered couldn’t have been more helpful, friendly and professional. Our restaurant experiences have been reviewed separately so this review is essentially about the hotel. Firstly, we were impressed with the Covid precautions. Unfortunately, the only people to ignore them were some of the guests who didn’t see the need to wear masks or use the gloves provided in the lobby lounge or Kad Cafe. Nevertheless, I don’t think the Hotel could have done more. We had chosen an Horizon Club room and we’re allocated a splendid room of the 12th floor with amazing views over Chiang Mai to the mountains beyond. Housekeeping did an excellent job maintaining our room which had all the essential items to make our stay very satisfactory. Front desk staff including the concierge, were very efficient and helpful. The huge lobby area is very impressive and is well worth spending a little time just looking around. Children will love the opportunity of painting an elephant! Every time we have stayed at the Shangri - La Chiang Mai, we have been impressed with the high standards and despite the problems caused by Covid, these have been maintained. One very small criticism was emails prior to our arrival not being answered without a reminder but this did not detract form our enjoyment. We left at the end of our stay with new memories…make your own and book a stay here.…
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Date of stay: July 2022Trip type: Traveled as a couple
Room Tip: Book an Horizon Club room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gabriele Lombardo, Owner at Shangri-La Chiang Mai
Responded 4 weeks ago
Dear Suratrichard, WoW! What a fantastic review! It is such a delight to receive full marks from a returning guest. Your words of appreciation mean a lot to us and further emphasize on our key differentiators we are proud of. As they say, a great vacation starts with happy kids 😊 and I am very delighted that yours little ones had a wonderful time with our specially designed kids’ activities, and particularly with the painting class. Also, our unique free-form tropical pool, and the playground located amidst our lush exotic gardens, make our urban resort an ideal venue for parents to relax while children find their way in a safe and joyful environment. Suratrichard, our professional and friendly team will be waiting for your 7th return, which I hope it won’t take you too long to come back. Please, feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel excellent. Friendly helpful staff. Baggage staff extremely helpful. Breakfast very good. Great family experience. Pool was great with water slide. The restaurants were reasonable although vegetarian options limited. The rooms were very clean
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gabriele Lombardo, Owner at Shangri-La Chiang Mai
Responded 4 weeks ago
Dear Joan C, Thank you for posting such a terrific review following your recent stay at Shangri-La Chiang Mai. I am extremely delighted to read that you and your family had an enjoyable staying experience with us. Your descriptions could not capture better the true essence of our hotel and we are confident that other travelers will find it helpful in planning their next stay, especially families 🙂 Our family-friendly facilities, with our specially designed daily kids activities, our unique free-form tropical pool set amidst lush exotic gardens and its water slide, together with a splash zone, can only contribute to further enhance an already memorable journey, for the joy of our little (and big) ones. Joan C, we look forward to welcoming you and your family back to our beautiful urban resort soon again. Please, feel free to contact me directly if there is anything I can do to assist you with. Yours sincerely, Gabriele Lombardo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I believe that this hotel is the best in Chiang Mai from its location, the room, the facilities, to their staff. Especially the staff as they were very nice and helpful with always a smile on their faces, specially 'Nine', he made our stay far more enjoyable and memorable, special thanks to him.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gabriele Lombardo, Owner at Shangri-La Chiang Mai
Responded Jul 7, 2022
Dear Abdulmohsen A, Thank you for taking the time to post a review of your recent stay at Shangri-La Chiang Mai. It is such a pleasure to learn that we have all succeeded in providing you with an enjoyable stay, and I am extremely delighted to find out that you rated us as the best resort in Chiang Mai. 😊 Our central location, within walking distance to the night market and the city’s main tourist attractions, makes our hotel extremely convenient for all our guests, complemented by our comfortable, clean and spacious rooms, and our genuine hospitality from the heart. On this note we will not miss to share your note with Nine, from the Front Desk, whose undivided passion makes him an exemplary role model for the whole team. We all look forward to welcoming you back "home" for another fantastic stay with us. Until then we wish you all the best. Yours sincerely, Gabriele Lombardo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel and staff were very accommodating, and front desk went out of their way to ensure we had an enjoyable time. Nine, was amazing! Location was great and our room had a beautiful view of the mountainside, where the Wat Phra That Doi Suthep temple is located. The onsite restaurant's are great, and the resort location is also very convenient for venturing out a bit (recommend downloading the Grab app for two service.) Family had a blast and we would return again. Thank you Shangri-La team!
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Date of stay: June 2022Trip type: Traveled with family
Room Tip: Go out and experience Chaing Mai, as their are tons of great food and adventures. The elephant...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gabriele Lombardo, Owner at Shangri-La Chiang Mai
Responded Jun 26, 2022
Dear MrBlueTravel, Thank you so much for staying at Shangri-La Chiang Mai and for sharing such a wonderful feedback. We are thrilled to read about your great comments and extremely delighted to learn that you were overall impressed by the heart-warming hospitality displayed by our colleagues, particularly Nine from the Front Desk, who will be very happy to know that the hard work and dedication he puts into giving guests great experiences continue to pay off. Our central location, within walking distance to the night market, local restaurants and the city’s main tourist attractions, makes it extremely convenient to our guests to explore the city easily at any time of the day. MrBlueTravel, we are most pleased to hear that you will return back to Shangri-La Chiang Mai again, and we truly appreciate your loyalty. All of us, and especially Nine, can’t wait to welcome you back for another fantastic stay. Please feel free to contact me directly if there is anything I can do to assist you with. Yours sincerely, Gabriele Lombardo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for our 3rd time. The level of service and location of the hotel are amazing. Even though a few services was limited due to the low operations everything else still ran flawlessly. Amazing size of room and the team really went out of their way for my and my wife to celebration our wedding anniversary. It is always a joy to stay at this property and will definitely be back soon later this year for our usual getaway in Chiang Mai. Thanks for the great memories!
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Date of stay: May 2022
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Gabriele Lombardo, Owner at Shangri-La Chiang Mai
Responded Jul 7, 2022
Dear jeanmarcp945, Thank you for taking the time to share such a lovely feedback following your recent stay at our beautiful urban resort and even more to learn that we were your resort of choice to celebrate your wedding anniversary. I am extremely delighted to learn that we have, once again, succeeded in providing you with an "amazing" stay. Our central location, within walking distance to the night market, local restaurants and the city’s main tourist attractions, makes it extremely convenient to our guests to explore the city easily at any time of the day, and our unique hospitality from the heart represents only one of those several key elements which differentiate us. Nothing could be more inspiring than your recognition and we will continue to work hard to create more memorable experiences for you in the future, on your next trip to Chiang Mai. Until then, please feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$94 - $132 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la chiang mai, chiang mai shangri la
LOCATION
ThailandChiang Mai ProvinceChiang Mai
NUMBER OF ROOMS
277
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Claim Your Listing Frequently Asked Questions about Shangri-La Chiang Mai
Which popular attractions are close to Shangri-La Chiang Mai?
Nearby attractions include His & Her Tailors House (0.2 miles), Genesis International Tailors (0.04 miles), and Chiang Mai Cabaret Show (0.3 miles).
What are some restaurants close to Shangri-La Chiang Mai?
Conveniently located restaurants include L'opera French Bakery, Bella Goose Cafe, and Butter is Better Restaurant.
Is Shangri-La Chiang Mai located near the city center?
Yes, it is 0.8 miles away from the center of Chiang Mai.
Are there any historical sites close to Shangri-La Chiang Mai?
Many travelers enjoy visiting Chiang Mai Gate (1.9 miles), Fort of Ka-Tham (0.5 miles), and Pratu Chiang Mai (0.8 miles).
Does Shangri-La Chiang Mai have any great views?
Yes, guests often enjoy the city view available here.