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89/8 Chang Klan Road, Chiang Mai 50100 Thailand
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6 people are viewing this hotel
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Traveler (1845)
Room & Suite (810)
Videos (4)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 05/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Chiang Mai
Updated 05/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#37 of 689 in Chiang Mai
Location
4.5
Cleanliness
4.7
Service
4.6
Value
4.4
Travelers' Choice
Located in the heart of Chiang Mai and surrounded by stunning vistas of Northern Thailand’s mountain ranges. Shangri-La Chiang Mai, offering family friendly 5-star experience, largest pool in the city and easy access to the Night Bazaar, Old City and transport for onward adventures, makes us the ideal destination for guests looking to indulge, unwind, discover and explore.
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Property amenities
Free wifi in the business center
Kids' meals
Children's television networks
Highchairs available
Hand massage
Sun deck
24-hour check-in
Clothes dryer
Neck massage
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Room types
City view
Good to know
HOTEL CLASS
HOTEL STYLE
Business
City View
Hotel links
Special Offer:Welcome Back to Shangri-La Chiang Mai
2750Reviews54Q+A100Room tips
Traveler rating
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MrBlueTravel wrote a review Jun 20
Atlanta, Georgia15 contributions1 helpful vote
Hotel and staff were very accommodating, and front desk went out of their way to ensure we had an enjoyable time. Nine, was amazing! Location was great and our room had a beautiful view of the mountainside, where the Wat Phra That Doi Suthep temple is located. The onsite restaurant's are great, and the resort location is also very convenient for venturing out a bit (recommend downloading the Grab app for two service.) Family had a blast and we would return again. Thank you Shangri-La team!
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Date of stay: June 2022Trip type: Traveled
Room Tip: Go out and experience Chaing Mai, as their are tons of great food and adventures. The elephant...
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Response from Gabriele Lombardo, Owner at Shangri-La Chiang Mai
Responded 2 days ago
Dear MrBlueTravel, Thank you so much for staying at Shangri-La Chiang Mai and for sharing such a wonderful feedback. We are thrilled to read about your great comments and extremely delighted to learn that you were overall impressed by the heart-warming hospitality displayed by our colleagues, particularly Nine from the Front Desk, who will be very happy to know that the hard work and dedication he puts into giving guests great experiences continue to pay off. Our central location, within walking distance to the night market, local restaurants and the city’s main tourist attractions, makes it extremely convenient to our guests to explore the city easily at any time of the day. MrBlueTravel, we are most pleased to hear that you will return back to Shangri-La Chiang Mai again, and we truly appreciate your loyalty. All of us, and especially Nine, can’t wait to welcome you back for another fantastic stay. Please feel free to contact me directly if there is anything I can do to assist you with. Yours sincerely, Gabriele Lombardo General Manager
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h_patcharee wrote a review Jan 2021
Hua Hin, Thailand11 contributions2 helpful votes
+1
Hotel's Favorite
We stay in 3 difference hotels this trip and you are the best! Your hospitality, your service mind, your food quality, your people, etc are out standing. Our daughter really like the room that you decorated for her also the Christmas sweet things and a huge bear in the room. We forgot our tablet in the plane and your staff just went back to the airport and got it back for us. This was so impressive. Thank you very much. It was wonderful staying at your hotel.
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Date of stay: December 2020
Value
Service
Sleep Quality
3 Helpful votes
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Response from Gabriele Lombardo, Owner at Shangri-La Chiang Mai
Responded Jan 12, 2021
Dear h_patcharee, Thank you for taking the time to share such a wonderful feedback, related to your recent stay with us and I am extremely delighted to read that your stay was flawless from start to finish and we truly appreciate all your lovely words about our beautiful urban resort, with its facilities, special seasons decoration for you and your daughter and especially with its impeccable service and heart-warming hospitality from my dedicated team. I am equally very pleased to learn that my team have been able to bring you back your tablet left in the plane. Our professional and friendly colleagues 😊 will be waiting for your next return, hopefully soon. Please, feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager
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Jean Marc P wrote a review Jun 17
1 contribution
Stayed here for our 3rd time. The level of service and location of the hotel are amazing. Even though a few services was limited due to the low operations everything else still ran flawlessly. Amazing size of room and the team really went out of their way for my and my wife to celebration our wedding anniversary. It is always a joy to stay at this property and will definitely be back soon later this year for our usual getaway in Chiang Mai. Thanks for the great memories!
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Date of stay: May 2022
Service
Sleep Quality
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Shannon R wrote a review Jun 13
2 contributions
+1
I very much enjoyed my stay at Shangri-La Chiang Mai. I liked it so much that when I was originally supposed to check out and move to another hotel in Chiang Mai, I decided to cancel the reservation and and stay at Shangri-la for the duration of my stay. The entire staff’s attention to detail and customer care really set this location apart. Kuhn Nine personally took care of me each day I was there and the house keeping team left nice messages after tending to my room. The food is great, especially the breakfast spread which had so much variety. The spa was superb. Shangri- la Chiang Mai has really set the standard for the Shangri-la hotel chain . Not only would I stay at this hotel again in Chiang Mai, but I will seek out other Shangri- La hotels on future travels.
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Date of stay: June 2022Trip type: Traveled
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Mei, L wrote a review Jun 9
Kuala Lumpur, Malaysia2 contributions1 helpful vote
Thanks to the Shangri-La Chiang Mai team for making our stay so comfortable and safe during the 6 nights. This is my first visit to Shangri-La Chiang Mai with my husband and we would say it is truly a "home away from home" experience. Special thanks to the chef at Kad Café for preparing the delicious Khao Soi noodles during our breakfast. The bread and pastry spreads were fantastic. The bread is perfectly moist and tender. The pastries have a good crust, light, airy and flaky. The breakfast buffet selections offer a healthy balance of carbohydrates, fibre and protein. The lounge serves a wide range of delicious spreads during cocktail hour with a variety of dishes, both local and Western delicacies that were simply divine during our 6-day stay. They serve wide range of alcoholic and non-alcoholic beverages with good cocktails and mocktails for you to usher the great evening. The environment in this hotel was pleasant and welcoming. The room is spacious, adequately lit and equipped with all the amenities one needs. The daily housekeeping and turndown service were always timely. The bed is comfortable and the high-speed WIFI worked perfectly during our virtual meetings. Our memorable experiences at this hotel were made possible by both the management and the service team. All the employees in this hotel embrace Shangri-La values of Respect, Humility, Courtesy, Helpfulness and Sincerity. Keep up the great leadership culture and good work, Guys!!!
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Date of stay: June 2022
Value
Location
Service
1 Helpful vote
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Response from Gabriele Lombardo, Owner at Shangri-La Chiang Mai
Responded 2 days ago
Dear Liew M, Thank you for posting such a terrific and so comprehensive review following your recent stay at Shangri-La Chiang Mai. I am extremely delighted to read that your stay was flawless from start to finish. What a review! Your descriptions could not capture better the true essence of the hotel and we are confident that other travelers will find it helpful in planning their next stay. Liew M, I am happy to forward such wonderful feedback to all my colleagues, as it represents a great motivation for all of us to continue delivering the same service from the heart which differentiates us. We look forward to welcoming you back HOME soon again. Please, feel free to contact me directly if there is anything I can do to assist you with. Yours sincerely, Gabriele Lombardo General Manager
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Allan L wrote a review Jun 9
Kuala Lumpur, Malaysia45 contributions62 helpful votes
Thanks to the Shangri-La Chiang Mai for making our stay so comfortable and safe. Mr. Nine has the ability to provide personalised customer service. He is very accountable with our requests and proactively strives to fulfil it. He has multilingual skills & leadership qualities that enhance the engagement with guests. Ms. Beau is a good manager & tactful in handling our requests. She took extra effort to check on room condition, asked for detailed feedback & made every effort to remedy the situation immediately. We are very pleased with her kindness and great personality. Ms. Nan shows great passion for her work in the lounge. She is proactive & responsive to guests’ needs and good at accommodating to their requests. She made excellent margaritas, with a balanced mix of citrus & tequila to add a touch of sweetness & a good mix of salt on the rim to balance it. She shows good leadership skills by patiently coaching her junior staff. Ms. Ging is a hardworking & dynamic lounge server. She wholeheartedly maintains a cordial approach to her guests with the unique, sincere approaches she displayed. Thanks Ms. Rak for organizing our breakfast box when we had to leave for a day tour. She is candid with her service and specially packed the breakfast & put a greeting message in the box. Mr. Joe, our housekeeper, always makes sure our room is spotless and inviting. He even left us a daily greeting to enhance our stay. He does his job with impeccable cleanliness and attention to detail.
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Date of stay: June 2022
2 Helpful votes
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Rinyapat N wrote a review Jun 6
1 contribution
It's a great location, Japanese restuarant is near by with a few minutes walk. Delicious breakfast. The exercise room is very comforatable. As a business trip, the Sales Department provided me the room with big working desk that I could work comfortably.
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Date of stay: May 2022
Rooms
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Trip type: Traveled
Room Tip: Higher floors have less noise.
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Response from Gabriele Lombardo, Owner at Shangri-La Chiang Mai
Responded 2 days ago
Dear rinyapatn, Thank you so much for staying at Shangri-La Chiang Mai and for sharing this review. I’m thrilled to know you got to experience all our several facilities, our comfortable rooms, particularly suitable for business travelers, our excellent services offered in our beautiful urban resort, and the legendary hospitality from the heart delivered by our professional Sales team. We truly believe in delivering hospitality from the heart and I shall certainly pass on your warm note to them, who are always pleased to hear thoughtful feedback from our valued guests. Our strategic location, within walking distance to the night market, local restaurants and the city’s main tourist attractions, makes it very convenient for all our guests to explore the city easily at any time of the day. Thank you for your patronage and we all look forward to welcoming you back for another fantastic stay. Please, feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager
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Gunnat wrote a review Jun 6
Tauranga, New Zealand3 contributions
We stayed in a comfortable, big room of about 55 m2, with wonderful views of the park and swimming pool. Best bed ever, with a light down blanket and comfortable pillows. Two hand basins in the bathroom. All food at the entrance floor at the moment, but hopefully the Horizon Lounge shall reopen soon. Fantastic staff who will do anything for you, to make you feel happy!
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Date of stay: May 2022
Value
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Service
Room Tip: Facing the back side
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Response from Gabriele Lombardo, Owner at Shangri-La Chiang Mai
Responded 2 days ago
Dear natgun, Warmest greetings from Shangri-La Chiang Mai! At the outset, we would like to express our sincere gratitude for the wonderful review you have shared with regards to your recent travel to Chiang Mai and staying experience in our urban resort as your main residence. I am so glad to read that our beautiful rooms and lovely atmosphere enhanced your journey with us and that you were impressed by our heart-warming hospitality. natgun, our main goal is to ensure that we continue to provide our guests with unforgettable experiences. Therefore, your time and insightful comments are extremely valuable to us. Thank you for your patronage and we look forward to welcoming you back again soon. Please, feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager
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Victor C wrote a review Jun 5
1 contribution
This large resort-like hotel to me is a beautiful palace: beautiful design, architecture, decorations and rich, green tropical gardens. We took a lot of pictures for the memory of our 40th anniversary. Their service is top class. Everyone is so pleasant, polite and helpful. Our room at 8th floor has a nice view of the city and beautiful mountains and clouds at far end of the horizon. The room is very clean, spacious and so nice! The food is first grade as well. Breakfast buffet has plenty of delicious and healthy varieties. The coffee is world class! The Dim-Sum plates in the Chinese Kitchen for lunch kept our tasting bud searching for more. Finally, we were lucky to meet Chatjane Kiatbumrung during our breakfast, who is the sr. sales manager. She was very friendly. She told us several places in the city to visit making our trip more exciting and fun!
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Date of stay: June 2022Trip type: Traveled
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Response from Gabriele Lombardo, Owner at Shangri-La Chiang Mai
Responded 2 weeks ago
Dear Victor C, I am so glad to hear about how much you enjoyed your recent stay at Shangri-La Chiang Mai and thank you so much for sharing such glowing review. Your words of appreciation for our luxury urban resort and its facilities, along with the several choices offered for breakfast, catering for every guest’s preference, its convenient location and especially our dedicated staff, particularly Khun Chatjane, are extremely well received. We truly believe in delivering hospitality from the heart and I shall certainly pass on your warm note to my colleagues who are always pleased to hear thoughtful feedbacks from our valued guests. Victor C, we hope we can welcome you back soon to Chiang Mai. Please, feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager
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Susan P wrote a review May 2022
Chiang Mai, Thailand25 contributions3 helpful votes
We recently had the pleasure of Khun Prat Panya to take care of our request for holding meetings in one of the function rooms. He was absolutely professional and efficient in every way. He met all our needs and always corresponded in a very timely manner. We also asked to sample the menu Khun Prat proposed for our meetings and it was absolutely suberb. We have now dined three times in the last month at the restaurant in the lobby and cannot fault the service or food. Chef Carlo introduced himself to us on one occasion and went above and beyond by bringing us cannoli! We would thoroughly recommend this hotel for dining and functions.
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Date of stay: May 2022
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Response from Gabriele Lombardo, Owner at Shangri-La Chiang Mai
Responded 3 weeks ago
Dear 251susanp, Thank you for taking the time to write such a glowing review following your recent event in Shangri-La Chiang Mai. Your review puts our professional events team over the moon 😊 especially “Khun Prat and Chef Carlo” It is a real pleasure to hear that you found the resort very welcoming, with its cuisine, its high service standards, and above-all with that heart-warming hospitality which differentiates us. Be assured that I shall certainly pass on your warm note to all my colleagues, who are always pleased to hear thoughtful feedbacks from our valued guests. 251susanp, I hope you will have the chance to visit our urban resort again, soon, hopefully for a leisure break this time. In the meantime, may I wish you all the best and please, feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager
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PRICE RANGE
$92 - $110 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la chiang mai, chiang mai shangri la
LOCATION
ThailandChiang Mai ProvinceChiang Mai
NUMBER OF ROOMS
277
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Frequently Asked Questions about Shangri-La Chiang Mai
Which popular attractions are close to Shangri-La Chiang Mai?
Nearby attractions include His & Her Tailors House (0.2 miles), Genesis International Tailors (0.04 miles), and Chiang Mai Cabaret Show (0.3 miles).
What are some restaurants close to Shangri-La Chiang Mai?
Conveniently located restaurants include L'opera French Bakery, Bella Goose Cafe, and Butter is Better Restaurant.
Is Shangri-La Chiang Mai located near the city center?
Yes, it is 0.8 miles away from the center of Chiang Mai.
Are there any historical sites close to Shangri-La Chiang Mai?
Many travelers enjoy visiting Chiang Mai Gate (1.9 miles), Fort of Ka-Tham (0.5 miles), and Pratu Chiang Mai (0.8 miles).
Does Shangri-La Chiang Mai have any great views?
Yes, guests often enjoy the city view available here.