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What is Travelers’ Choice?
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About
#42 of 705 hotels in Chiang Mai
Location
4.5
Cleanliness
4.7
Service
4.6
Value
4.4
Travelers' Choice
Located in the heart of Chiang Mai and surrounded by stunning vistas of Northern Thailand’s mountain ranges. Shangri-La Chiang Mai, offering family friendly experience, largest pool in the city and easy access to the Night Bazaar, Old City and transport for onward adventures, makes us the ideal destination for guests looking to indulge, unwind, discover and explore.
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Property amenities
Free wifi in the business center
Kids' meals
Children's television networks
Highchairs available
Hand massage
Sun deck
24-hour check-in
Clothes dryer
Neck massage
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Room features
Sofa
Bottled water
Iron
Room types
City view
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Location
100Great for walkers
Grade: 100 out of 100
97Restaurantswithin 0.3 miles
33Attractionswithin 0.3 miles
Contact
89/8 Chang Klan Road, Chiang Mai 50100 Thailand
Name/address in local language
Getting there
Rental CarsSee rental cars from $21/day
Nearby restaurants
L'opera French Bakery
285 reviews6 minFrench
Bella Goose Cafe
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His & Her Tailors House Chiang Mai
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New Moda Custom Tailors
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Genesis International Tailors
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Chiang Mai Cabaret Show
608 reviews6 minTheatre & Performances
See all nearby attractions2813Reviews56Q+A100Room tips
Reviews
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Enjoyed our stay so much. I note a few travellers have commented on the hotel being dated, but that’s one of things we liked about the hotel. It has character, is exceptionally clean and the best bit is all the staff are incredibly friendly. I wouldn’t hesitate to recommend the hotel to others. It is a short distance from the night markets and the old city is less than a 15 minute walk. Great facilities and did I mention the staff - they go out of their way to ensure you enjoy the time there.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
A very nice stay, The room is nicely decorated with full amentities. Check-in was fast so as check out. Breakfast was great with full range of food. The night bazars was very quiet and many shops closed given that time travel was not fully open for most countries.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gabriele Lombardo, Owner at Shangri-La Chiang Mai
Responded 4 weeks ago
Dear Sanitv, Thank you for posting such a lovely review following your recent stay at Shangri-La Chiang Mai. I am extremely delighted to read that you enjoyed your recent journey with us, from the seamless check-in and check-out, to our comfortable rooms with a full range of amenities, along with the several food choices offered for breakfast, and its convenient location within walking distance to many cultural sites and iconic places such as the night bazar which if getting fully reopened. Sanitv, there are still plenty of marvels to discover in this beautiful part of Thailand, and we look forward to welcoming you back in the not too distant future. Please, feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I had a really good experience at this hotel and stayed on their club lounge area and it’s well worth it to be honest. Great breakfast included and also very good small Buffett from 530!to 730 . The main restaurant that’s primarily a buffet style had a Mediterranean night and it was fantastic and really reasonably priced with huge selection of dishes. I found staff in every area of the building very attentive and would go over and above to ensure you were very comfortable. My only suggestion is that they upgrade TV’s to smart TVs . I had a small issue while checking out but it was removed personally by the manager.
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Understand that they require large deposit on check in and it’s important to ask them to return...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My wife and I occupied an Executive Suite on the 10th floor. It was large with great furnishings and faced the pool. Very quiet with an incredibly comfortable bed. We were on the Horizon Club level so had access to the Club for both Breakfast and Cocktails at night which includes all different sorts of food. It was equal to dinner. It was Dec-Jan so perfect for walking. The staff is wonderful and will do whatever they can to make your stay even better. It continues to be my favorite hotel ever.
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Date of stay: December 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Shangri-la service is top notch. The people of Thailand represent the country well and respect everyone with the utmost courtesy. Mr. Chaow, from the Concierge Desk did an amazing job with offering suggestions on where and how to go around Chiang Mai. Without his assistance we would have been another victim of the Tuk tuk. “They tuk my money”!! Everyone at the hotel is extremely helpful and we really enjoyed our trip. We look forward to coming back.
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
The hotel was centrally located, close to old town, River Peng, night market and shopping mall. My suite was on the horizon club floor with beautiful city mountain view . I was impressed by the warmest service at the horizon lounge. The team headed by Khun Bow were attentive, polite and prompt. Lots of varieties on food choices at breakfast, eastern and western, and of course, authentic Thai dishes as well. I personally enjoyed the happy hour most, a glass of Margarita or a shot of single malt at the lounge before dinner ended a day perfectly. The Spa was nestled in a hidden garden behind the pool. The environment by far much better than all the spa I visited. And the one and half hour Thai massage charge was amazingly low, only Baht 1800. Wherever I went in the hotel, I was always greeted with a smile even some don’t know me. I just felt like coming home away from home. I would like to thank everyone who made my stay a very enjoyable one. I am sure I will be back at a not-too-distant future.…
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Date of stay: January 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: In winter months pool was too cold for swimming, but perfect for golfing
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This is by far the best hotel in Chiang Mai. The staff was superb and service was excellent. They went out of their way to make our visit memorable. We look forward to returning there later this year.
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
My hotel stay at the Changi Mai Shangri La was amazing!!!! First class all the way! From the time I checked and the time I checked out. The place is like a palace! So beautiful and well kept. The comfortable beds and pillows were nice and soft. The breakfast was wonderful lots of options. Concierge guys were so helpful and very professional. I have no complaints. I had a wonderful stay!
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Date of stay: March 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Almost all rooms were booked solid for the month by a large international conference, but we were able to secure a room on the club floor as regular clients. Of course, the club room and lounge were a bit more expensive than a regular room, but we enjoyed the extra personalized service. Many thanks to Khun Pat and Khun Dow especially for advising us on specific issues we had. The Happy Hour every afternoon was excellent. Our room had everything we needed and more. Always a pleasure to stay at Shangri-la!
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Date of stay: February 2023
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gabriele Lombardo, Owner at Shangri-La Chiang Mai
Responded 2 weeks ago
Dear Raintree_Thailand, Thank you so much for taking the time to share your feedback following your recent stay at Shangri-La Chiang Mai. It is wonderful to read such a great review about your appreciation for our exclusive service offered at the Club Lounge by our dedicated team, especially Pat and Bow, who join me in thanking you for your generous commendations. We look forward to welcoming you back to our beautiful urban resort soon again. Please, feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
What can I say. The hotel had a massive convention on at the time. They made sure our stay was not affected. From taking us up the back way to our room to avoid the crowd to reserving a day bed at the pool. We were greeted everyday by the GM. The staff at the horizon club were great. We especially call out Bow who went above and beyond in assisting us. Not only on arrival but leading up to it. If there was one thing I would suggest is the hash browns. Kitchen needs to do some work on them. We always start planning our next holiday and it ass going to be to KL but how could we not come back here. Great work SLCM team.
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gabriele Lombardo, Owner at Shangri-La Chiang Mai
Responded 4 weeks ago
Dear V8117NSjohnm, Thank you so much for taking the time to share such fantastic feedback following your recent stay at our beautiful urban resort. I truly appreciate your kind words for the attentive and dedicated service offered by our caring team at the Horizon Lounge. In Shangri-la we truly believe in delivering hospitality from the heart and I shall certainly pass on your warm note to my colleagues, especially to Bow, who are always pleased to hear thoughtful feedbacks from our valued guests. On the other hand, I have taken note of your comment about the hash browns, and be assured that it has been duly conveyed to our Executive Chef for his immediate attention. V81117NSjohnm, we hope to see you back again in your next holiday, hopefully in a not too distant future, as there are still plenty of marvels to discover in the northern part of Thailand, especially in Chiang Mai, and please, feel free to contact me directly if there is anything I can do to further assist you with. Until then, I wish you all the best. Yours sincerely, Gabriele Lombardo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$130 - $181 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la chiang mai, chiang mai shangri la
LOCATION
ThailandChiang Mai ProvinceChiang Mai
NUMBER OF ROOMS
277
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Claim Your ListingSHANGRI-LA CHIANG MAI $138 ($̶2̶2̶0̶) - Updated 2023 Prices & Hotel Reviews - Thailand
Frequently Asked Questions about Shangri-La Chiang Mai
Which popular attractions are close to Shangri-La Chiang Mai?
Nearby attractions include His & Her Tailors House Chiang Mai (0.2 miles), New Moda Custom Tailors (0.3 miles), and Genesis International Tailors (0.03 miles).
What are some restaurants close to Shangri-La Chiang Mai?
Conveniently located restaurants include L'opera French Bakery, Bella Goose Cafe, and Butter is Better Restaurant.
Is Shangri-La Chiang Mai located near the city center?
Yes, it is 0.8 miles away from the center of Chiang Mai.
Are there any historical sites close to Shangri-La Chiang Mai?
Many travelers enjoy visiting Chiang Mai Gate (1.9 miles), Fort of Ka-Tham (0.5 miles), and Fort of Ku-Hueang (0.8 miles).
Does Shangri-La Chiang Mai have any great views?
Yes, guests often enjoy the city view available here.