Excellent hotel and loved my 5 day stay . Very comfortable. Great team . Excellent check in experience including being shown around the hotel to get familiarised. Had a few issues finding space on tours so had the pleasure of getting Mrs Tubtum (Moo) to help me . She went way beyond the call of duty in helping me and after about ten calls got me sorted ! She is one of the most hospitable and welcoming people I have met . Throughout my stay she remembered me and always made time to speak with me and see if the hotel could do anything . What amazing service thank you for making my stay so memorable for all the right reasons ! Excellent spa too .
I was blown away by the hotel, after reading reviews and looking at pictures I didn't expect it to be as beautiful as it is! Pictures don't do it justice. This place exceeded my expectations. Rooms- we had adjoining rooms, 2 single beds and 1 huge bed. This meant having to share with my 5 year old as my 2 teenage sons had their own bed. I didn't raise this or give the hotel chance to rectify but I wish I had as really we could have done with 1 more bed (for 5 of us) The rooms were tasteful, had the most amazing bath and overall I cannot fault them! The staff went out of their way to be kind, literally running to open doors when they saw us coming. Incredible! I cannot fault the staff. The location isn't the best to be honest, it has a 7/11 nearby but to get into chiang Mai you need a taxi, they are cheap enough we paid 200baht for 5 of us!! We struggled to sleep a few nights, not sure if that was jet lag or the road noise, it isn't horrendous but it does get noticeable at times. The food was the best I tasted in Chiang Mai at the hotel and was beautifully presented. Expensive in comparison to places in the old town Breakfast was brilliant, cereal. Pastries, fruit, juice, traditional Thai and pancakes. Tables were cleared quickly and we were waited on as soon as we arrived. Nothing ever seemed too much. I had a magnificent time here! …
We visited this hotel for our honeymoon. It was several minutes away from the city and we used Grab (Uber) which was incredible value. The staff here were wonderful, lovely choices at breakfast (we are both vegan). Room was absolutely huge - we had a Deluxe Riverside Room. Would recommend this hotel to anyone visiting Chiang Mai, the whole thing was such good value for money - amazing pool too!
A hotel of the highest standard. Courtesy of the staff, good breakfast. Location a few minutes from the city. Very luxurious rooms. This is our first time and certainly not the last. Highly recommend. We were three days at the hotel and went to another city. When we returned to the hotel again, they upgraded our room to a huge room. We were completely surprised.
We stayed at RatiLanna for 4 nights, the hotel is beautifully designed and decorated with authentic northern thai styles, there are so many beautiful details. We had a suite with over 100 sqm, the suite looks amazing, with a whirlpool bathtub, and a spacious balcony with swing & outdoor chilling bed. The hotel staff were very friendly and helpful. The breakfast was good (not great but good, for us the selection is a little less compared to our resort in Samui, but of course the resort in Samui was also much bigger). The breakfast seating area is very nice, you have the river view and can choose to sit indoor with AC or outdoor. There’s all the facilities you need including gym, swimming pool, but as we had a very packed schedule, we didn’t have time for those facilities. Overall we loved it, it’s a beautifully designed hotel and we can recommend it. …
I was supposed to stay in this hotel last week but found that it was a victim of the floods - we just couldn't access the hotel. The hotel was MOST GRACIOUS and not only allowed us to cancel our reservation but also contacted Agoda who accepted the cancellation due to natural disasters. This was initiated by the hotel. What service! Will definitely try to stay there next time I go to Chiang Mai. Thank you Ratilanna staff.
Beautiful hotel along the river. Really nice rooms, fully renovated. The staff is very friendly and efficient. The food is quite good too. Would recommend to anyone coming to Chiang Mai. We also tried the spa and were really impressed. Very affordable.
At the outset let me say that I love this hotel. Located at the edge of the city in a rather unremarkable area but right on the banks of the Ping river. Designed, built, furnished and decorated in the eternal Lanna style it is extremely appealing. Reception was efficient and friendly and all the staff we met were polite and courteous, especially in the dining room. Our deluxe river view room offered a partial view of the river from the balcony and a more comprehensive view of the restaurant roof but it was definitely deluxe with many amenities, a large, comfortable bed, lots of storage space and very well maintained. The contemporary bathroom was impeccably clean with a shower, large bath and water feature. Breakfast was ok........ but dinner was excellent. There is a very well equipped gymnasium and large outdoor swimming pool. Having previously spent three days in the old city Ratilanna gave us a nice, quieter,less busy contrast and chance to relax.…
Afternoon tea was served in a nice outdoor environment with comfortable seating overlooking the river and the pool. While waiting for the afternoon tea, it was served longan juice. The serving was plenty: sandwiches, wrap, scones and small cakes and tarts. However, the bread and the scones were not really fresh. Toasting of bread and heating of scones would improve the taste. The cakes were nothing special but fine. The tea pot, cups, white napkins and the service was very good and pleasant. A bit improvement of quality of the food would make it an excellent afternoon tea experience.
Hotel is a bit quiet& located at Tha Pae area. The view is good at the side of the river. The decoration is northern style. What a nice surprise is they arranged a birthday cake for me. What a nice service 🥺 The staff service was really good and helpful.
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