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Cheaper
Average
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About
4.0
#86 of 513 hotels in Chiang Mai
Location
4.1
Cleanliness
4.2
Service
4.3
Value
4.1
See why so many travelers make Empress Hotel their hotel of choice when visiting Chiang Mai. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travelers like you.
Given the close proximity of popular landmarks, such as Wat Phakhao Temple (0.9 mi) and Wat Pan Tao (1.1 mi), guests of Empress Hotel can easily experience some of Chiang Mai's most well known attractions.
Empress Hotel is a family-friendly hotel offering a flat screen TV, air conditioning, and a minibar in the rooms, and it is easy to stay connected during your stay as wifi is offered to guests.
The hotel features a concierge and room service. Plus, guests can enjoy a pool and free breakfast, which have made this a popular choice among travelers visiting Chiang Mai. For guests with a vehicle, free parking is available.
When you’re feeling hungry, be sure to check out Eat Is Life, Sababa Israeli Restaurant, and Favola at Le Meridien, which are some Mediterranean restaurants that are popular with locals and out-of-towners alike.
There is no shortage of things to do in the area: explore popular art museums such as Bann Phor Liang Meun, Lanna Folklife Museum, and Chiang Mai City Arts and Cultural Centre.
At Empress Hotel, your comfort and satisfaction come first, and they look forward to welcoming you to Chiang Mai.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
My wife and I stayed at Empress Chiang Mai for 4 nights - 21st to 25th January. Though initial problem regarding our credit card was irritating, our overall stay was very comfortable and an excellent value for money. The staff went out of the way to more than make up for the initial glitch. Rooms are large and decor is pleasing with all amenities. Breakfast and buffet lunch are sumptuous. The hotel is well-located and we were provided complimentary pick up and drop at airport. Would like to make special mention of Mme Chutikarn, Rooms Manager who was particularly charming.
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Date of stay: January 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from THEEMPRESS2019, Manager at Empress Hotel Chiang Mai
Responded Jan 29, 2020
Dear Sjs43, Thank you very much for the warm review and the time spent writing it. Pleased that our efforts of service meet the expectations. And it's a great incentive for us to continue and further improve the level and quality of service in order to see our guests happy. We are looking forward to meet you and your family in our hotel next time. With best regards, The Empress Hotel Chiang Mai,
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We stayed in Empress hotel 3 nights in January. It's an old fashioned style hotel with polite and helpful staff. All three days we had many surprises. We start with welcome presents ( see the picture). The room is big with nice furniture and big size bed. Clean lady coming two time at day. First time to clean the room and second time to make the bed and to bring fruit and sweets. There is spa and swimming pool. The breakfast is good, a lot of different dishes( you can make European breakfast and eat Thai food). We ordered taxi in the hotel to the airport and it was free. The location is also good. Close to the night market and 1 km from the old town, close to the river and Art in paradise museum. Around hotel you can find massage salons and laundry services. In the hotel you can find information about different trips and activities which I recommend ( cheap with guides and full activities).
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from THEEMPRESS2019, Manager at Empress Hotel Chiang Mai
Responded Jan 28, 2020
Dear Beciswe, We are sincerely grateful you enjoyed your recent experience with The Empress Hotel Chiang Mai. It is rewarding to hear our team left you with a great impression and a lasting positive memory. We will share your thoughts with all of our team members as it is certain to serve as motivation. We look forward to welcoming you back again. With best regards, The Empress Hotel Chiang Mai Management.
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Stayed one week in Empress 4* Hotel for a conference. Very pleasant staff and clean hotel. The rooms and interior may be a bit dated but is all is well maintained and clean. The room was spacious and bedroom too. The two small minus points were the low shower which means tall people cannot stand straight under the shower. The other point was that the key to the room is old fashion so no key cards and just one key which we needed to share, not very handy. The food served in the restaurant was great local Thai food and also the food served at the conference was very good. The rooms was not very soundproof so we could hear noises from people on the alley from time to time. I can highly recommend this hotel for tourists and also business groups. Hope to come back some time.
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Date of stay: February 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wow I have never experienced customer service like this at any hotel I’ve stayed at previously. The staff here goes above and beyond to make your stay with them amazing. We received an upgrade to the executive suite once we arrived. The bed was the comfiest I’ve had in the past 10 days in Thailand. We loved the complimentary airport pick up and drop off. It was very nice to have someone waiting for us at the airport with our name when we arrived. It was a seamless experience once we arrived in chiang mai. The complimentary breakfast was great as well. We loved the waffles! Lastly, we received one complimentary dinner at the hotel and we felt like royalty during the whole dinner. The waitstaff was amazing and the food delicious. I would highly recommended this hotel to anyone staying in chiang mai. It is close to all the main attractions, 30 minutes walking or a very short and cheap grab ride. Thank you to the wonderful staff at empress hotel for making our stay great!
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Date of stay: March 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Check in was a bit disorganised and no welcome drink as you get with many Thai hotels.
The room has twin beds whereas on Valentines night we would have preferred a double! We didn’t book the hotel it was part of a touring holiday by Tui.
The pillows are very bulky and not comfortable. Shower is a shower head over the bath which is low. Water floods on the floor but it’s designed as a wet room.
A red rose was put in the room and fruit which was a nice touch.
Dinner was ok although my husband’s meal came out way before mine and he had nearly finished. They did have a band and happy hour, we we’re given free desserts and flowers for Valentine’s Day, so some very nice touches.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good service ,price and location. The hotel is near the check point for travelers but I think their breakfast should have more menu. Seminar room at the empress premiere is really nice and they have big LCD monitor which is really look good when speaker use it.
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Date of stay: November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from THEEMPRESS2019, Manager at Empress Hotel Chiang Mai
Responded Jan 29, 2020
Dear Sitineek, Thank you for taking the time to share your comments on Trip Advisor. Your comments have been communicated to our hotel team and we are all pleased that we could make your stay an enjoyable one. We look forward to welcoming you back again. With best regards, The empress Hotel Chiang Mai Management
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This was the end of the first part of our holiday and we spent two nights here. before we caught in internal flight back to Puckett for the second more relaxing part of the holiday. Hotel was good and of a good quality. Staff were warm and friendly. Because of the corona virus it was very quiet. Pool was OK although too shallow at one end for swimming. Good cocktails round the pool. Restaurant had reduced service because of the Corona virus and low guest numbers but food was good and service was excellent. The associated bar was excellent with a local band playing mainly popular music covers but had live background piano music between sets and great service. Breakfast was in the main restaurant and buffet style so plenty of choice, good quality with good service.
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Date of stay: March 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We live in Chiang Mai and recently attended a dear friend's birthday party at the lunch buffet. It's a first class hotel in downtown Chiang Mai, south of the Night Bazarre and has plenty of off street parking too! The lunch buffet was fabulous and served a great variety of savory Asian and Western dishes! Foods for every taste and the deserts were excellent too! All foods prepared with perfection and a very attentive staff. Buffet cost 300 baht per person. Must go back again sometime to sample some of the other dishes that I was too full to eat.
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Date of stay: January 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I had not stayed here before but it is suitable for the Solo Traveller or a Family. The Staff are outstanding, helpful polite ard always ready to help. Breakfast is delicious with a wide selection , the rooms are large and comfortable, the TV has both BBC newmmend it as a great place to relax and stay.s and a range of movie Channels I had a wonderful Holiday, enjoyed my 21 day stay and can reco
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel was very accommodating for any needs. They were a small walk to one of the night markets which was convenient. Otherwise a tut tut would cost only up to 100 baht to get there. Restaurant was alittle restricted for ala carte meals. Breakfast had everything. Good service.
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very sorry! We afraid that our In-Room Safe is not big enough for laptop. However there are big safe deposit boxes available free of charge at Front Cashier.
There are more places to choose from in the Chiang Mai area.
PRICE RANGE
$45 - $122 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
empress chiang mai
LOCATION
ThailandChiang Mai ProvinceChiang Mai
NUMBER OF ROOMS
375
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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