From the staff, to the room, to the property, to the breakfast our stay a Ping Nakara was amazing. Located in the heart of Chiang Mai but yet quiet and peaceful. The hotel is from the Lanna Colonial inspiration and everywhere you look there is beauty to behold. Highly recommend this quiet boutique hotel.
Recently stayed at Ping Nakara resort on a Chiang Mai trip and really enjoyed the peace and quiet of the hotel in addition to the beautiful colonial decoration. The staff were very friendly and helpful and the breakfast was delicious, both buffet and a la carte dishes. Definitely worth checking out.
The service here is cold, uninterested and unwelcoming. Particularly the women at the front desk and the elderly foreign manager. The restaurant staff was lovely. Have stayed in most of the 5 * hotels in Chiang Mai - this was the worst in regards to service and we couldn't wait to leave. Avoid! We have been enjoying a few weeks of 5 * hotels and this was by far our least favourite and we actually couldn't wait to leave the next morning. The front desk ladies were cold on arrival and could barely smile or look up whenever we returned during the entire stay. They gave off a very unwelcome vibe from check in to check out. Most times the 1 or 2 women on staff were in the little office behind the front desk playing on their phones. No welcome drink/cold towel or anything on arrival that resembled what most 5* in Thailand do during check in. The room was spotlessly clean but the AC never got below 25. Blew warm air and we just didn't feel like dealing with the ladies in the front or the hassle of getting it fixed. Based on the service thus far we knew this is not the place to graciously move you, but instead send a maintenance guy in the room to fix it. You oddly enter into the room through the bathroom. We were on the top floor in their highest category. The balcony has no warmth just a rattan table and two chairs. Bed was fine. Water pressure good. Front desk woman escorted us to the room and promptly walked out. We had to search the room for things like towels, toiletries and refrigerator. Again, no semblance of service. BE WARNED! There is a massive construction site across the street,so expect quite a lot of noise. Breakfast was adequate. The lady serving was absolutely lovely, efficient and friendly. She should be the manager and train the surly ladies at the front desk. ...which brings me too the actual manager. I greeted the elderly foreign manager after breakfast as he was walking past and asked him a question. He curtly answered and walked away. Never have I stayed in years at a 5 * boutique property and had a manager so uninterested in guests. Chiang Mai has so many lovely 5* properties with exceptionally warm service and we've stayed at most of them over the years. My advice is to avoid this hotel…
Cant say enough positive things about this place. The staffs were friendly and the service was perfect. The environment was restful and breathtaking. The best part was the breakfast that you can freely order from a wide selections and all of them taste amazing.
The hotel is beautiful in Colonial style. The room was perfectly clean and amenities were provided in good quality (even bath salt provided, rarely seen in such hotel). All staffs were friendly and helpful. The massage was great and relaxing (I got giveaway vouchers for 20 mins free). It’s worth my money and this hotel became my first choice in cnx.
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