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Centara Grand at CentralWorld

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2,364 Reviews from our TripAdvisor Community

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Showing 1,891: English reviews
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Singapore, Singapore
Reviewed 3 days ago NEWvia mobile

Great location, awesome service. I stayed in the Executive Suite and it was fantastic. Room amenities are adequate, good sized rooms. Only downside is the erratic air-con: it's either hot or freezing; there's no in-between. Not too big an issue, given the upside of the hotel outweighs this little detail. Club Lounge is comfortable to work from, with attentive service...

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Helpful?
Thank CrystalZY
Dubai, United Arab Emirates
Reviewed 4 days ago NEW

Location is great and facilities are suitable for a business oriented hotel. That's the best I can say because service and policies are way below what most international travellers expect and compared to every other hotel I've stayed in Bangkok. I had a family emergency and had to fly home earlier than expected. Despite more than 24 hours notice and...

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Helpful?
1Thank MrsMBBB
Singapore, Singapore
Reviewed 5 days ago NEW

I had stayed for 1 night at Centara Grand and it was the first for this hotel. Front desk officers were very polite and attentive, weren't judgmental due to my shabby dressing compared to its posh and classy interior decor, and shown great patience in explaining the membership benefits and amenities. Room was cosy, wi-fi was fast though took slightly...

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Helpful?
Thank davidtee_9699
Kuala Lumpur
Reviewed 5 days ago NEWvia mobile

Front office, call centre and general staff are generally courteous and respectful to guests. Breakfast buffet staff lacks attention to details. Had to ask for coffee twice. They removed my coffee pot, cutlery and napkin when I stepped off to get food. One of the waitress had to stop them. My husband went for breakfast later than me coz I...

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Helpful?
Thank ppylee
CGCW, Manager at Centara Grand at CentralWorld, responded to this review

Dear valued guest, We would like apologize for the problem that you experienced with service, facility and for any inconvenience caused. Please rest assured that we are all committed and are working hard to continuously improve the quality of our service to our guests’ expectation. May we take this opportunity to thank you again for staying with us and we...

Malaysia
Reviewed 1 week ago via mobile

Business trip between 15 to 17 Feb. 2017. Stayed in Level 32th. Room is beautiful, soft and comfortable bed. Complimentary drinks, big spacious bath room. Cool TV, hotel come with smart TV, that you can watch YouTube. So I did. I watch YouTube, turning to sky news live. To my amazement speed was fast and smooth. Lighting ambience in the...

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Helpful?
Thank THEN N
CGCW, Manager at Centara Grand at CentralWorld, responded to this review

Dear valued guest, We cherish your commendation regarding our service and facility very much. We hope your will return again soon. Best regards, Quality Manager

Kuala Lumpur, Malaysia
Reviewed 1 week ago via mobile

Stayed here to attend a conference and it was just okay, the room was big and comfortable but starting to look tired. The bathroom had this weird circular bath rob which had a rain shower at is centre, showering involved pulling the curtain right around 360 degrees a bit eighties and adding to the tired appearance. Nothing to either get...

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Helpful?
Thank cgw99
CGCW, Manager at Centara Grand at CentralWorld, responded to this review

Dear valued guest, We would like apologize for the problem that you experienced with facility and for any inconvenience caused. Please rest assured that we are all committed and are working hard to continuously improve the quality of our service to our guests’ expectation. May we take this opportunity to thank you again for staying with us and we look...

Singapore
Reviewed 1 week ago

Whilst this hotel is very centrally located (hence the name) and has access to both a mall and the sky train, it doesn't feel very personal due to its large scale and fragmented elements. The rooms are a bit small (yet surprisingly spacious bathrooms), slightly dated and it takes ages to get a lift as there are only four serving...

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Helpful?
Thank padd1ngton
CGCW, Resident Manager at Centara Grand at CentralWorld, responded to this review

Dear Trip Advisor Reviewer, Thank you for choosing Centara Grand at CentralWorld during your recent visit. Please allow me to apologise for the shortfalls in service that you experienced. Certainly, this is not acceptable and we appreciate you bringing it to our attention for us to correct. We hope you will consider staying with us next time you are in...

Reviewed 1 week ago via mobile

Good hotel With perfekt location! Best rooftop bar in BKK. Not so turist place as Sirocco .. Nice pool area and gym, top breakfastNice service at check in, Clean and Nice room. We Will book this hotel again.

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Helpful?
1Thank Patrik A
CGCW, Manager at Centara Grand at CentralWorld, responded to this review

Dear valued guest, We are delighted with your loving comments and hope to welcome you back soon. Best regards, Quality Manager

Reviewed 2 weeks ago via mobile

I stayed here three nights for a conference and was appalled by the poor maintenance in the room. Other than convenience for on-site conference there is no reason to stay here. It is far from five star. Staff was pleasant enough. The corridor smelt like blocked toilets. Not sure why. Photos showed stained and worn chairs, poor fitting light, hook...

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Helpful?
1Thank Davidlye70
CGCW, Resident manager at Centara Grand at CentralWorld, responded to this review

Dear Trip Advisor Reviewer, Thank you for sharing your candid feedback, and we hope you will accept our most sincere and profound apologies for not measuring up to your expectations. We are distressed to learn about your experience and I have taken up your comments with the team for immediate investigation and corrective action. We always strive to serve our...

Washington
Reviewed 2 weeks ago

Really nice hotel generally but with two major issues for me, one serious, one just really damned annoying. Beautiful room with great view, fancy bathroom but a shower over a high walled round bath. Not easy to get into - and terrifying to get out, as there is nothing to hang on to and the floor is slippery. Walk in...

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Helpful?
1Thank Clementine6
CGCW, Manager at Centara Grand at CentralWorld, responded to this review

Dear valued guest, We would personally like to thank you for taking the time to communicate your valuable feed back to us during your recent stay with us. We would like apologize for the problem that you experienced with service, facility and for any inconvenience caused. Please rest assured that we are all committed and are working hard to continuously...

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Staying in Siam

Neighborhood Profile
Siam
Take some of Asia’s biggest malls, hundreds of street-side vendors and a dozen of posh hotels and you’ll have Siam - Bangkok’s commercial district that will make any shopper’s heart beat faster. From cheap electronics and wholesale goods in MBK to designer handbags in Siam Paragon, you’re almost guaranteed to find what you’re looking for in one of Siam’s many malls. Take a break from the commercial craze and visit the beautiful Jim Thompson house or the state-of-the-art Bangkok Arts and Cultural Centre to recharge.
Explore this neighborhood
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Red Sky
Red Sky
Cuisines: French, European
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Situated right at the heart of the city, Bangkok has a state of the art Convention Centre, fully integrated with a Five Star Hotel and world class shopping and entertainment facilities. The Bangkok Convention Centre and the Centara Grand together make a stunning landmark on the city skyline. Inspired by the shape of a blooming lotus and its symbolic theme of the four elements of life: water, earth, air and fire, Bangkok has a new icon. Connected to CentralWorld, Bangkok's world class shopping centre which incorporates hundreds of retail and dining outlets including leading brand names such as Isetan Department store and 15 movie theatres, the whole development constitutes a unique and unbeatable combination of meeting, business, accommodation, entertainment and shopping facilities all together in one place - CentralWorld. Situated in the heart of Bangkok's business district, delegates will also find many Tourist attractions within easy reach. Easy access to the BTS (Skytrain), which also links to the MRTS (Sub Way) network and convenient access by car and coach to Rajdamri Road and Rama 1 Road provide convenient connections to other areas in the city centre and the inbound and outbound expressway - and Suvarnabhumi Airport is just half an hour away. ... more   less 

Additional Information about Centara Grand at CentralWorld

Address: 999/99 Rama 1 Road | Pathumwan, Bangkok 10330, Thailand
Location: Thailand > Bangkok > Siam
Price Range: $119 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Centara Grand at CentralWorld 5*
Number of rooms: 505
Reservation Options:
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Also Known As:
Centara Grand And Bangkok Convention Centre At Centralworld:
Centara Grand & Bangkok Convention Centre At Centralworld: Hotel Bangkok
Centara Grand At Centralworld Bangkok
Hotel Style:
#67 Spa Hotel in Bangkok
#71 Business Hotel in Bangkok
#101 Family Hotel in Bangkok
#106 Luxury Hotel in Bangkok
#121 Romantic Hotel in Bangkok
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Questions & Answers

Here's what travelers have asked, with answers from Centara Grand at CentralWorld staff and other travelers.
33 questions
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Dubai, United Arab Emirates
Singapore, Singapore
5 months ago
Saltburn-by-the-Sea, United Kingdom
5 months ago

See all questions (33)

Questions? Get answers from Centara Grand at CentralWorld staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Booked the executive world room on the 50 floor. With all the benefits so as breakfast in the club lounge.”
 of 5 bubbles anders245, 3 weeks ago | Read review
“All rooms has good city view, quite floor, excellent services, excellent location for shopping and access to the sky walk and BTS.”
 of 5 bubbles kam503, 3 weeks ago | Read review
“Higher for better view. All sides have good view.”
 of 5 bubbles shingla, 3 weeks ago | Read review
“Rooms facing the BTS”
  • Red Sky Bar view
 of 5 bubbles Joutishman, 4 weeks ago | Read review
“nice view Bangkok City from all sites, sun in the morning or afternoon”
 of 5 bubbles Johnvw5, Jan 17, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question