Had a great stay here. Num provided splendid service during our stay and even shuttling us off timing in the hotel’s tuktuk. This is something we did not expect and caught us by surprise. What a Splendid way to make our day!
We stay at Movenpicks Hotel for 4 nights and everything is good so far. Especially Mr. Num - Concierge, he is so kind and helpful, helps us a lot and ride us to BTS on Tuktuk. Also there was Ms. Orn Palida- The intern, she took us the whole way to Jodd fair because we didnt know how to get there. She is really take care of us and we appreciate that. Oh and their Housekeeper is nice, too. I definitely would come back for there service.
We emailed and were lucky to have rooms made available. The Movenpick Bangkok has caring staff and the loveliest Manager in Mr Mohamad. At breakfast we enjoyed Tum’s company as he spoiled our 5 year old with Lolly pops and the next day special pancakes with Nutella and strawberries and blueberries. We have the executive package so get lots of privileges included. The fitness centre has lots of equipment. The pool area gets sunshine. Really impressed with the location and the tuk tuk that takes us places included. We will be back.
The location and the staff and the breakfast and also the rooftop was amazing and we had the best time ever ! The room didn’t have napkins. That’s the only issue we had ! And we asked them to do late check out and they let us ! And big appreciation for Boy who made our stay better
Complementary Tuk Tuk Service to Terminal 21 every half hour. Talk to Num the Tuk Tuk driver. He is extraordinarily helpful and knows everything about the area. Outstandingly friendly and knowledgeable! We had a great time with him and got loads of fantastic tips for eating and drinking. Thanks Num!
I don't think I had ever stayed at the Mövenpick hotel brand until now. If I am not mistaken, it's supposed to be a “premium” Accor brand therefore higher level than Novotel and Mercure which are mid-scale. However based on my stay at Mövenpick Sukhumvit 15 I am quite skeptical to call it better than Novotels and Mercures nearby and to make matters worse, the lack of willingness to upgrade Diamond guests to suites even when they are available made it poor value so I am unlikely to return. I booked a 1-night stay and suites were available online so an upgrade would not have been overbearing for the hotel, but they upgraded me to "exec room" which is same size as the regular rooms. I asked what upgrades do Platinums get compared to Diamonds, and they brought the manager. He said I was already getting +2 upgrade but I responded it's not an upgrade because I would have lounge access anyway and this is also the same room as what Platinums would get so it seems questionable value for Diamond guests. We had a candid conversation, I told him I am staying 1 night only to get a feel for the hotel, learn from their upgrade policy, and help steer my future stay decisions. He simply would not bulge: he said the only way to get a suite is to burn Accor Suite Night Awards. Also in a display of overconfidence he said he was sure I would really like the room; in my humble opinion I think he might benefit from sampling other hotels in Bangkok as a reality check for the value proposition they offer – I have stayed at more than 60 different ones so far so if there is one city of the world where I can be a decent judge, it would be Bangkok. In fairness, the room was not awful by any stretch of the imagination despite being quite dark. Other than the bathroom, it was not new and modern design but it was in decent condition and clean. The bathroom was the strong point with marble floor and shower but even then, I still could not call it a strong point because the rain shower did not work, only the hand shower did. The Diamond welcome amenity was a chocolate ball with one macaron inside - nothing to write home about. I would normally not give it much thought but considering that staff tried to convince me that despite the lack of upgrade, they treat Diamonds well with a “better” welcome amenity, needless to say I was not impressed. I would be curious to see what Platinum and Gold guests receive. The lounge was closed which was another stingy aspect because hotels have been in full swing post covid for quite a while now so I fail to see the reason to keep the lounge closed at this point in time. Thankfully, they provided canapes in the restaurant as a substitute but it was very weak and nowhere near the level of what other (lower level) hotels with a lounge provide. Drinks were better with a cocktail list, that was the main positive I could think of. The breakfast buffet was quite nice with a good spread including many Arabic options such as Foul Medames and Sambar which I found entirely suitable given the neighborhood of the hotel and the guest profile. Unfortunately most of what I tried in the buffet did not taste as good as it looked. Service during happy hour and breakfast in the restaurant was good and several drink refills were offered proactively. Service was less impressive at reception not only because of the conversation about how competitive the hotel was, but also at check-out I was charged in USD instead of THB without being given the choice so they attempted to force the poor exchange rate down my throat. The difference was immaterial to me because it was only a one-night stay; I have witnessed this “stunt” in other countries but it was the first time it happened to me for any kind of merchant in Thailand, and certainly the first time in a Bangkok hotel specifically. Overall I found the value proposition at this hotel quite poor, in this price range there are other nicer and more modern hotels, and especially for guests who value suite upgrades as Accor Diamond this is definitely not the place to stay. Coincidentally, the next day I stayed at Mercure Sukhumvit 11 which is less than a 10-minute walk away so almost the same neighborhood. At Mercure 11 the lounge was open, I received a proactive suite upgrade without asking, and the room was nicer and newer, all this for 15% cheaper at Mercure 11 than at Mövenpick 15. So it is not necessary to look very far to find a better deal – Mövenpick 15 is one of the most unlikely hotels in the city where I would consider returning.…
Amazing hotel and staff! I stayed in Movepick from August 22 - September 1 and It has been an awesome stay!!! I chose this hotel because I was recovering from surgery and I needed a place that I would have some space to relax and not just stay in room. Staff are so friendly and accomodating from the hotel manager to the concierge officer, especially NUM the tuk tum driver. Since I've had surgery and couldn't move much - he helps me with my baggage and Num is always so friendly and ready to assist anytime! I am happy I stayed here for 11 days during my stay in Bangkok! Thank you to the team! I am still in the hotel 'til Sept 1 and i look forward to few more amazing stay!!
The restaurant staff were excellent, very friendly and helpful. All of them have a mind for service. I am so thankful for them. Especially Odette was very helpful. I really appreciated her support and service.
Where do I even begin. I don't normally write reviews but I felt the need to at least post something for the folks here so their management is aware of the great work they've all done. Kheng and Alan from Concierge, Nam from housekeeping on floor 5, Poo from front desk, Nate, Tao and Odette from the restaurant and several others from the rainforest bar. I wish I had the list of names as I've forgotten most of them. My covid fogged brain has unfortunately left me with poor short term memory. Then there's the MVP Mohammad who clearly knew how to keep guests happy. This man is an asset to Movenpick and should be training others with that knowledge and skills transfer. Mohammad assisted me with various issues during my month long stay in Bangkok including my visa extension process which would have been a painful ordeal without his guidance. Every one at Movenpick took care of me during my time here. They remembered my selections, choices and preferences. I did not expect them to by they did which really does make you feel a little special. The place is kept clean. Rooms always smell fresh when I come home. Water is always available. Lifts don't take forever due to the way the buildings and rooms have been split up.…
I like the service there and the guys were so helpful ( Keng , Man , Jai ) we are so thankful for them!! And i like how they are easier than another hotels Thank you very much Everything is comfortable there. The breakfast was good. By. Lulualshawi