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The Key Bangkok Hotel by Compass Hospitality

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19 Sukhumvit Soi 19 Sukhumvit Rd, Wattana, Bangkok 10110 Thailand
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Traveler (304)
Room & Suite (305)
Dining (41)

About

#296 of 1,501 in Bangkok
Location
4.6
Cleanliness
4.0
Service
3.9
Value
4.0
Keeping in mind that you're travel for business or leisure should be as comfortable as your home, our rooms were designed to welcome you with warmth for the full extent of your stay. We have all the comforts of the convenience of a hotel. Striking a harmony between Price, Service and an Ideal Address, "THE KEY" is definitely an incomparable choice. With our ambition of providing the most flexible & comfortable accommodation. "THE KEY" is a wise choice.
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Property amenities
Free High Speed Internet (WiFi)
Coffee shop
Salon
24-hour security
Baggage storage
24-hour check-in
24-hour front desk
Dry cleaning
Wifi
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Snack bar
Concierge
Convenience store
Newspaper
Outdoor furniture
Express check-in / check-out
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Safe
Bottled water
Coffee / tea maker
Kitchenette
Flatscreen TV
Hair dryer
Iron
Microwave
Minibar
Refrigerator
On-demand movies
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, Thai

Location

Full view
100Great for walkers
Grade: 100 out of 100
553Restaurantswithin 0.3 miles
87Attractionswithin 0.3 miles
762Reviews16Q+A71Room tips
Traveler rating
  • 190
  • 389
  • 132
  • 27
  • 24
Time of year
Traveler type
Language
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Popular mentions
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Most Recent
shadgerami wrote a review Jan 2022
Nikolaevsk-na-Amure, Russia190 contributions69 helpful votes
A very small boutique hotel right in the middle of everything from walking 100 meters to Terminal 21, right next to Asoke BTS station and all the bars and restaurants in Soi Nana . a very nice staff, nice and big rooms and very clean. The only thing negative, the bed could have been firmer.
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Date of stay: January 2022
Value
Location
Service
Room Tip: Some rooms don't have windows
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1 Helpful vote
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ontheroadagainva wrote a review Aug 2021
United States57 contributions92 helpful votes
This is a great little hotel. It is a two minute walk to Terminal 21, immediately next door to Robinson Department store and Robinson supermarket, and a 3 minute walk to Asok BTS. Its always easy to get a taxi or Bolt within minutes. The hotel is kept clean and spotless by the friendly housekeeping staff. The internet is good and included, the beds and pillows are comfortable, and the AC cools well. Of the 30 some hotels I have stay in within Bangkok, this is the favorite. There are no useable balconies, but there is a front patio by the lobby door that is great for eating local takeout. The hotel has no internal food service during Covid. The manager Khun Kikki Jutharat is the best feature of the hotel. She goes well beyond the normal customer service found in most hotels, and expended tremendous effort to help me with so many visa and miscellaneous issues. The hotel is lucky to have her! On the other shift, Khun Kuk was equally as helpful.
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Date of stay: August 2021
Value
Service
Sleep Quality
Room Tip: Ask Kik for a long term rate
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1 Helpful vote
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Joy wrote a review Mar 2020
4 contributions39 helpful votes
This is a old hotel with very outdated room. The room has a strange smell. Breakfast is at a small corner, with only a few tables, with limited food. One of staff is very rude. She is shouting at me over the phone, with very bad English. To this staff, I am a paying guest and you are only a empolyee of this hotel. Please know your role in your organisation. You choose to work in a hotel, your job is to serve the guest. I walked in as a paying guest, not to tolerate your rudeness. To the management, you are paying this rude empolyee salary to drive your customers away. I will not stay here again.
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Date of stay: October 2019
Rooms
Location
Service
Trip type: Traveled
1 Helpful vote
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Response from Kikki Jutharat, General Manager at The Key Bangkok Hotel by Compass Hospitality
Responded Mar 11, 2020
Dear Starttotraveltoday, Thank you very much for your time writing your review and bringing this to our attention. We do understand that our service during your stay was not up to your satisfaction in regards to service of our staff. We would like to apologize for this inconvenience. Please allow me to get deeper into this whole series of incidents that has happened to you. This is for sure not the experience we would like our guests to face. Please note that your comments are very important to us to improve our services and to make sure to avoid this experience in the future. We do hope that you can give us another chance to show you our full capabilities during your next time in Bangkok. Again, thank you very much for bringing this to our attention. With best regards, Jutharat K. Hotel Manager
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Kelvin wrote a review Jan 2020
Singapore, Singapore159 contributions50 helpful votes
+1
Stayed 3 nights at The Key Bangkok Hotel and certainly will come back again in my next visit. The hotel's location is just a stone throw away from both BTS and MRT train stations, Terminal 21 and few minutes walk to Health Land Spa and Wellness. The entrance to the hotel needs a little effort to The room is clean and spacious with a simple kitchenette facilities. The checking-in was a breeze as the front desk staff were efficient and friendly. Highly recommended.
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Date of stay: January 2020Trip type: Traveled
2 Helpful votes
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Response from Kikki J, Manager at The Key Bangkok Hotel by Compass Hospitality
Responded Jan 26, 2020
Dear Keltkl, Greetings from The Key Bangkok! We would like to personally thank you for taking the time to write a wonderful review. We are delighted that you have had a pleasant stay and enjoyed our hotel facilities and happy to hear that you were impressed with our service standards on your recent visit. Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I have brought your comments to the attention of those concerned. Thank you once again for your feedback and we hope to have the pleasure of welcoming you again during next visit! With best regards, Jutharat K. Hotel Manager
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Vacationer644850 wrote a review Jan 2020
2 contributions2 helpful votes
The Key offers a good stay, excellent location, helpful staff; all at a reasonable price. I have mobility problems and the desk staff, Koi and Lek, helped me with an excellent accommodation. They gave me an upgrade with a walk-in-shower that made my stay possible. The breakfast staff person was also extremely helpful, going out of her way to serve me coffee and breakfast items.
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Date of stay: January 2020
Value
Location
Service
Room Tip: Discuss accessibility needs, call in advance
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1 Helpful vote
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Response from Kikki J, Manager at The Key Bangkok Hotel by Compass Hospitality
Responded Jan 26, 2020
Dear Vacationer644850, Thank you for your review and choosing to stay at The Key Bangkok It was a pleasure to note the rewarding scores that we received and would like to take this opportunity to thank you for your support.I was very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting me know how impressed you were with the service you received. Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I have brought your comments to the attention of those concerned. We are grateful for your support of The Key Bangkok and do sincerely hope that we may continue to have the pleasure of your company in the future. With best regards, Jutharat K. Hotel Manager
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Gulli H wrote a review Jan 2020
Reykjavik, Iceland4 contributions3 helpful votes
I have had the pleasure to visit for first time Keyhotel in Bangkok. All staff was excellent and special thanks to mr Aon at the lobby. He was professional and welcomed me like I was coming to my own home. From now on The Key hotel is my future home in Bangkok. Thank you Key staff for great service. The cleaning of the room was excellent and cleaning of the room was first class. See you soon again Key hotel staff. Gudlaugur Hermannsson
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Date of stay: January 2020Trip type: Traveled
1 Helpful vote
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Response from Thekeybangkok, ผู้จัดการทั่วไป at The Key Bangkok Hotel by Compass Hospitality
Responded Jan 23, 2020
Dear Mr. Hermannsson, Thank you for your review and choosing to stay at The Key Bangkok It was a pleasure to note the rewarding scores that we received and would like to take this opportunity to thank you for your support The Key Bangkok Hotel. I was very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting me know how impressed you were with the service you received. Your kind comments are greatly appreciated. Customer care is among our highest priorities and it is always gratifying to receive such praise. I have brought your comments to the attention of those concerned. We are grateful for your support of The Key Bangkok and do sincerely hope that we may continue to have the pleasure of your company in the future. With best regards, Jutharat K. Hotel Manager
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AdaRG wrote a review Jan 2020
Singapore, Singapore3 contributions9 helpful votes
The hotel is easily access to Terminal 21...walking distance to BTS Room is spacious ,clean, good aircon Great breakfast...worth the value.. Great staff..Koi & Ron (front desk) Ko(bell hop) will be coming back soon...thank u staff
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Date of stay: January 2020Trip type: Traveled
1 Helpful vote
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Response from Thekeybangkok, ผู้จัดการทั่วไป at The Key Bangkok Hotel by Compass Hospitality
Responded Jan 23, 2020
Dear Ada1610, Thank you very much for taking the time to describe about your stay at The Key Bangkok! We are thrilled to learn that you had an amazing stay and impressed with our customer service and friendliness of the team.We are always grateful to receive constructive feedback from our discerning guests to ensure we constantly improve our standards. Thank you once again for your feedback and we hope to have the pleasure of welcoming you again during next visit. With best regards, Jutharat K. Hotel Manager
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Suwatchai N wrote a review Jan 2020
3 contributions4 helpful votes
Staffs at this hotel are so friendly and helpful. The room is so clean. The location is th I overbooked the hotel and I have talked to the staff. The staff is so friendly and helpful. The room is clean and tidy
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Date of stay: January 2020Trip type: Traveled
1 Helpful vote
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Response from Kikki J, Manager at The Key Bangkok Hotel by Compass Hospitality
Responded Jan 21, 2020
Dear Khun Suwatchai, Thank you very much for your review shared on TripAdvisor and choosing to stay at The Key Bangkok! I was very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting me know how impressed you were with the service you received. Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I have brought your comments to the attention of those concerned. We are grateful for your support of The Key Bangkok and do sincerely hope that we may continue to have the pleasure of your company in the future. With best regards, Jutharat K. Hotel Manager
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Resort462134 wrote a review Dec 2019
1 contribution1 helpful vote
Good location as expected. Pre requested twin bed was not given and ask us to check the next day. We booked 3 rooms, all given rooms were smoking rooms and was told that we should make is a special request to have non smoking room. Our special request to have a twin bed room was also not being accommodated so I don't think another type of request would be helpful.
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Review collected in partnership with compasshospitality.com
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled
1 Helpful vote
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Response from Kikki J, Manager at The Key Bangkok Hotel by Compass Hospitality
Responded Dec 25, 2019
Dear Resort462134, Thank you for taking the time to submit a review following you recent stay with us. We are pleased to learn that you found the hotel to be good location. We are obviously disheartened to read of the issues you faced with our room assignment as usually our operation will assign all guests arrival at least one day in advance and certainly that we will notice all bookings requirement as the first priority excepted when the hotel run up high occupancy which operation team, we will try our best to serve in customer needs which subject to room available too. However this certainly is not an excuse for the problems you faced and we are very sorry for this which thank you very much for bringing this matter to our attention and rest assured that we have an undertaking a full details of this matter with all concerned departments. We do hope that you can give us another chance to show you our full capabilities during your next time in Bangkok. Again, thank you very much for bringing this to our attention. With best regards, Jutharat K. Hotel Manager
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Wendychow wrote a review Dec 2019
Singapore, Singapore4 contributions8 helpful votes
We stayed in a one room suite with extra bed for my elder son. Had a wonderful and comfortable stay for 3 nights. Will come back to stay if visiting Bangkok again. Pros: 1)Hotel location was great, just next to terminal 21, BTS and MRT 2)Room has kitchen facilities like microwave, utensils 3)Aircon was cold enough, king size bed was comfortable 4) room was very big and has a separate living room that you can chill and watch tv 5)hot water pressure is good and consistent 6) sufficient spread for breakfast, not international but good enough Cons: 1)A bit noisy due to construction or traffic in the early mornings 2) reception and lobby is small but does not really matter 3) entrance is at the side road which we took sometime to find 4) toilet was rather cramp 5) tv signal was not very good, no instructions on how to operate the cable channels
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Date of stay: December 2019
1 Helpful vote
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Response from Kikki J, Manager at The Key Bangkok Hotel by Compass Hospitality
Responded Dec 5, 2019
Dear Wendychow, Thank you for your review and choosing to stay at The Key Bangkok It was a pleasure to note the rewarding scores that we received and would like to take this opportunity to thank you for your support. I was very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting me know how impressed you were with the service you received. Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I have brought your comments to the attention of those concerned. We are grateful for your support of The Key Bangkok and do sincerely hope that we may continue to have the pleasure of your company in the future. With best regards, Jutharat K. Hotel Manager
Read more
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PRICE RANGE
$27 - $40 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
key hotel bangkok, the key hotel bangkok
FORMERLY KNOWN AS
The Key Bangkok Hotel
LOCATION
ThailandBangkokRatchathewi / Sukhumvit / Khlong Toei Nuea
NUMBER OF ROOMS
43
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Frequently Asked Questions about The Key Bangkok Hotel by Compass Hospitality
Which popular attractions are close to The Key Bangkok Hotel by Compass Hospitality?
Nearby attractions include New Armani Tailor Studio (0.3 miles), Tom's Fashion (0.3 miles), and Ambassador & Smart Fashion (0.01 miles).
What are some of the property amenities at The Key Bangkok Hotel by Compass Hospitality?
Some of the more popular amenities offered include free wifi, breakfast buffet, and dry cleaning.
Which room amenities are available at The Key Bangkok Hotel by Compass Hospitality?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at The Key Bangkok Hotel by Compass Hospitality?
Guests can enjoy complimentary tea, free instant coffee, and a snack bar during their stay.
What are some restaurants close to The Key Bangkok Hotel by Compass Hospitality?
Conveniently located restaurants include Spectrum Lounge & Bar, Market Café, and BarSu.
Are any cleaning services offered at The Key Bangkok Hotel by Compass Hospitality?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Key Bangkok Hotel by Compass Hospitality?
The staff speaks multiple languages, including English and Thai.
Are there any historical sites close to The Key Bangkok Hotel by Compass Hospitality?
Many travelers enjoy visiting The Grand Palace (4.7 miles), The Chakri Group (Phra Thinang Chakri Maha Prasat) (4.7 miles), and Phra Sumen Fort (4.7 miles).