this was our 1st family overseas trip,i arrange the trip in april - as accor platinum - pullman SUK is my1 st choice to stay in BKK cause we have nice & good experience during 3x stay with them ibefore the pandemic Very surprise when i saw the room rate ( THB 1080 ) althought other accor in BKK were also quite llower their room rate compare to 2019 i decided to make the reservation for 2 room after the hotel confirm the execitive lounge wil be open in june. a week before the trip-i checked the review and find some 1star review from platinum member , then decided to change my booking to stay 4 nite at the end of my trip. we stayedin bonvoy's hotel kn siam square -on 3rd day i visit Pullman SUK to check all the scary complain to find out thing are getting better by far. during my stay -everythig are OK by my standard , exceptthe executive louge condition whichnot fully function ( no front office stand by in 24th to handle check in /out and help with some problem - the food and drinks are limited , not even serve variety of tea ) but for THB 1080 - that were super good deal (the room rate now back almost THB 3000 ) the breakfast was super good on 2nd FL ,they serve young coconut and fresh juice made in front of you during the bfast i met Enrico the dury manager and he is very helpfull , the front office manager khun Thanakorn is very friendly and help handling my platinum benefit request during check in. the hotel location is superb as it just next to both MRT & BTS station + terminal 21 mall …
The website states a 5-star hotel, but the service was probably less than 3 stars. I checked in at 3.30 pm and didn't get the room until 5 pm. The staff handed me two welcome drink vouchers as an Accor member and waited at the coffee shop for almost an hour then I got my room (not as long as others experienced). No information about facilities nor privilege benefits was mentioned during the check-in process.
Hotel with a good location near Asoke in central Bangkok. Near Terminal 21, Asoke BTS station, Soi Cowboy and more. This is a large hotel with many floors and rooms. The hotel have some great views. Very friendly staff. Executive lounge. One of the best breakfast I see this year in Bangkok. But the hotel is not new and woulnd't be wasted to a refurbishing. But even with a lot of dark wood the roomis bright. Will I stay there again? Only if the price is very good, since so many other good Accor hotels in Bangkok.
Sink was not ready for use. Water cannot be released. However, in Covid situation, we didn’t want any other to get into our room to fix it. We thought that before delivery room to customers, it should be checked on every facilities.
Before going to stay at this hotel I read that there had been many issues concerning check in. To be honest I checked in in no time! Staff was really friendly and after some formalities I could go to my room in less than 3 minutes. But why just 3*? I was lucky that I had a great roomrate and that I was upgraded to executive floor, but if you pay for a 5star hotel then you expect 5stars. The rooms are dated, having "old odeur-smell", amenities are really minimum, just 1 small shower gell, 1 small handsoap and 1 small shampoo, just some instant coffee instead of what you could expect (coffee capsules). Swimming area not inviting at all, very small area and not enough loungers. There supposed to be a kind of water fall but nothing worked, no jacuzzi things at swimming pool. The good thing, it's really good situated near Asoke. Staff is really friendly. …
The room is quite old, the items such as shampoo and shower gel are not consistent between the rooms and the quality is only 3 star hotel. The swimming pool is small and has no nice view. The hotel takes a long time to respond to emails. The staff is friendly; location near Asoke BTS.
I have such mixed feeling about this hotel. The rooms are luxurious and clean, and the location is good. However, my air conditioning thermostat doesn't work, so I have to manually turn it on and off. I had them look at it and they just said "fixed". But it wasn't. There are also service lapses; maybe it's because they have knew staff and they'll figure it out. The most annoying thing is that they do NOT post points from the stay. I always have to email customer service, and then it takes a month to get it fixed.
Stayed here for 10 nights . Upon finding out that this hotel was shut for a long time and had just opened its doors after COVID , my review for this property is on the lenient side. Checking in to the first room, we had a lot of issues with things not working or broken. But Miss Toon from the reception, immediately changed the room and put us in a room where things were better. And whatever issues, where there, were solved with a telephone call. The room was huge so were the bathrooms. Everything was clean. Housekeeping were doing a great job. Hygiene was well maintained. I only have praises for their service and effectiveness to respond to calls and get things done. Check in and Check Out was a breeze, despite there being a long line of people. The pool is just about okay. Nothing fancy,the water features do not work. But, not bad for a swim or a dip in a warm Bangkok afternoon. The girls at the check in desk were always eager to help, by getting taxis etc. Location is great, bang on near the BTS/MRT and just opposite Terminal 21. 3 7elevens nearby, with a lot of eateries around the hotel. Overall, I would recommend staying here at the discounted prices they are currently offering. It was real value for money.…
Stayed here 4 years ago and very impressed. This time was very disappointing. From the cracked and missing tiles on the main driveway to the old and stained carpets in gym and hallways , they have clearly dropped the ball . Most hotels would have spent the last 2 years getting on top of maintenance ready for the post m-Covid uptick . Not so. Staff at reception seem unmotivated, door staff no longer great you, the spa was closed despite other nearby hotels open and room service couldn’t rustle up a banana or mango smoothie . Whoever is the new manager here needs to lift their game . I won’t be back
Housekeeping wasn't up to standard - in rooms towels had foul smell in them. There was even an occasion where all towels were clear and not replaced. Tissue and bin were not provided in-room. I even found disposable contact lenses from the previous guest on the room mirror. The hotel service wasn't at the level expected, there were times we had to get our own taxi even after checking in with the concierge.