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Cheaper
Average
Higher
About
4.5
#100 of 1,252 hotels in Bangkok
Location
4.5
Cleanliness
4.6
Service
4.5
Value
4.3
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Stay in the heart of Sukhumvit, a buzzing shopping, nightlife and business district. Phrom Phong BTS Skytrain station is just a 5-minute walk from the hotel and a 7-minute walk away from Asoke MRT Skytrain station, providing guests with easy access to travel anywhere in Bangkok. We are a 45-minute drive away from Suvarnabhumi International Airport and 30-minute drive to Dong Muang International Airport via Expressway. Bangkok's major shopping and entertainment district is a walking distance from the hotel; Terminal 21, the luxury shopping complex and lifestyle district 'Emporium and EmQuartier'. Hop on the Skytrain and you will arrive at CentralWorld, Siam Paragon, Siam Discovery, Platinum Fashion Mall and Chatujak weekend market. Enjoy a stroll in the green surroundings of Benjasiri Park. Be spoilt for choice with myriad dining options from local to international cuisines at hotel and surroundings.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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The Holiday Inn Bangkok Sukhumvit is often commended for its prime location in the bustling Sukhumvit area, with guests appreciating its proximity to popular shopping destinations and easy access to public transportation. Cleanliness is another highlight, with visitors consistently noting the well-kept rooms and efficient housekeeping.
While the staff's friendliness and attentiveness receive accolades, some guests feel the rooms could benefit from renovation, citing a need for improved lighting and maintenance. Opinions on the hotel's value and atmosphere are divided, with some guests enjoying the modern feel and others suggesting updates are necessary.
Location
Central
Atmosphere
Outdated
Rooms
Dated
Value
Reasonable
Cleanliness
Immaculate
Service
Attentive
Amenities
Comprehensive
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Lovely hotel and great central location. Good breakfast and overall convenient, accessible and comfortable. I do have one suggestion. Hotels should be more senior citizen friendly. The bathrooms and toilet/commode facilities should be easy for their use (not too low). Furthermore, wheelchair rental services should be offered.
What was most appreciated and memorable was the fact that my mother was travelling with us and suddenly threw her back out. The hotel entertained my request for complimentary breakfast to be served in her room as she was unable to go down. One night we wanted to go to a nearby restaurant across the hotel and Fluke the captain concierge was extremely helpful and kind. We requested for the hotel wheelchair and he took the effort to escort us to the restaurant and back. Loved staying here and dealing with courteous staff.
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Holiday Inn Bangkok Sukhumvit Thailand, ผู้จัดการทั่วไป at Holiday Inn Bangkok Sukhumvit, an IHG hotel
Responded Jun 25, 2023
Dear Value Guests Thank you for your valuable feedback on Tripadvisor. It was our real pleasure to have you as our guest. I'm delighted to hear that you had an enjoyable stay with us that what we take pride in, so value your feedback. We all look forward to welcoming you back, hopefully in the near future with the longer stay. Kind regards, Wasathan Lertsantitham (Mr.) Rooms Division Manager
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This hotel is located in between Terminal 21 (BTS/MRT Asok station) and EM@quarter shopping mall (BTS Phrom Phong station). The location is good if you know how to get around Bangkok with BTS/MRT, which is the best transportation to avoid Bangkok traffic nightmare. The pool is located on 8th floor adjacent to their buffet restaurant. The pool is on the east side, so the water is cold because it only gets sunlight in the morning. The breakfast buffet was just ok. Nothing special. The weekend seafood buffet was disappointment unlike many reviews here. Only shrimp was ok. The crab was small blue crab. You get 50% or so discount if you stay at the hotel, but you may find better value somewhere else. There are so many restaurants and eatery places wherever you go in Bangkok. Every shopping mall has a food court where you can enjoy many different dishes costs only few $.
This hotel is near Nana district (one BTS station away) known for Bangkok nightlife, so there are bars and such around the hotel.
The room was average. The bed was not very comfy. Maybe I was just unlucky.
Overall it was good. I will try to stay in a different hotel if I visit Bangkok next time.
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Date of stay: January 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Holiday Inn Ban... T, Manager at Holiday Inn Bangkok Sukhumvit, an IHG hotel
Responded Jan 14, 2020
Dear Scenicview337, Thank you very much for your candid review of Holiday Inn Bangkok Sukhumvit on TripAdvisor. Please know that your feedback is extremely important to us as we use the guest's feedback to continuously make changes in term of the improvement for the better experience of our valuable guest. We will ensure to share your feedback to our team. And we hope you will give us the opportunity to serve you again in the future with the better experience. Sincerely, Poraween Phengsook Quality and Continuous Improvement Manager
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A lot to digest? Read an AI-generated summary of recent traveler reviews.
1. We popped in Jan 2020. Gave them a few hours’ notice of our arrival. Our previous stay was in Sept 2019. We decided to stay here again as we know the staff on a first name basis and they are familiar with our requirements for cleanliness and service. The hotel location is close to Phrom Phong Station and Emquartier Shopping Mall.
2. We have written extensively about all aspects of the hotel in the following trip advisor reviews mentioned below that covered many aspects. For now - Its good and it gets better as old wine does.
3. Besides the comfort and hospitality, the breakfast and dinner buffet at Zeta Café where the service is about genuineness, there is one particular event that outshone their high standards anyway. On our 2nd last day, we met a young pleasant lady – Ms Lek the cleaner in charge of the floor, on our way out of the room to Zeta Café for breakfast. When we were back to the room, we were suitably impressed on the room cleanliness condition. The bathroom was even better with exact amount towels and bath accessories. Everything was spick and span. This is worth a big mention so as to bring recognition to the lady for her efforts - albeit the hotel does keep good standards.
4. At Zeta Café – you can pack some sandwiches for the day and some fruits and they will supply serviettes and disposable cutlery as well. Do not hesitate to ask if you think you have a long day ahead in town and are keen on a quick reliable food bite. Look for staff such as Ms Pui, Ms Nam.
5. Almost like Mum’s Cookies – For breakfast they have a certain simple almond cookie as shown in the photo. We had our plates replenished a few times and tucked some for a pack. Really nice.
6. At the reception we were efficiently handled by Ms Poom in person and her able assistants Ms Tracy and the team. They always asked if there was anything further to assist us for our stay. Check out was smooth and so was the Check In.
7. We stayed at level 20 and above at one of the corner rooms. Its big and wide with a small sofa. No complaints. There was a fruit platter arranged for us.
8. We had a lovely stay as always before at this particular Holiday Inn and look forward to the next stay.
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Date of stay: January 2020
Location
Cleanliness
Service
Room Tip:Any room shall do - As their standards are applicable to all. I take a higher floor for better...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Holiday Inn Ban... T, Manager at Holiday Inn Bangkok Sukhumvit, an IHG hotel
Responded Mar 22, 2020
Dear sing8186, Thank you so much for sharing your moment at Holiday Inn Bangkok Sukhumvit with a review on TripAdvisor. We very appreciated your valuable time. On behalf of my team, thank you once again to make our day with motivation feedback. We are glad to hear your stay was at ease and enjoyable with a great memorable one of our staff who did a great job during your stay with us. It is something our team takes great pride in. We will ensure to share your feedback with our team to thank and recognize them for their hard work during a hard time. Once again thank you for choosing to stay with us at Holiday Inn Bangkok Sukhumvit. Our family is looking forward to warmly welcome you back in the near future. Sincerely, Poraween Phengsook Quality and Continuous Improvement Manager
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Recently stayed at Holliday Inn Bangkok (Feb 2020). This was our second time staying at this location which is conveniently located along Sukhumvit Road and a BTS station. The staff is super friendly and welcoming. The included breakfast is also of very good quality and selection. Pool is nice and gym well equipped. Point of contention: at checkout I asked why I was not greeted as an IHG member when I Checked in and I verified if they had my IHG reward number as I had provided it at time of booking. I was disappointed to learn that because I had booked my stay through online service provider, that I would not be getting any reward points. I had specifically booked at Holiday Inn to make sure I had a reward membership transaction on record to save my points which would soon otherwise expire. The hotel receptionist did apologize and I did state to her that it was not her fault but obviously a company policy issue. The IHG is obviously not a good program if you are like me and most of my travels are booked through online service provider or my company’s agent. Next time I could equally stay at another hotel down the street which is as nice, clean, convenient and friendly. Thank you for the opportunity to comment on my experience.
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Date of stay: February 2020
Rooms
Cleanliness
Service
Room Tip:No specific recommendation. Rooms were quiet and comfortable during both my visits.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Holiday Inn Ban... T, Manager at Holiday Inn Bangkok Sukhumvit, an IHG hotel
Responded Feb 18, 2020
Dear Jean C, Thank you so much for sharing your stay experience at Holiday Inn Bangkok Sukhumvit with a candid review on TripAdvisor. We appreciated your valuable time. First of all, thank you for speak out your experience to us. I apology for the unpleasant feeling during check-out process on behalf of my staff who depressed your departure experience. I will ensure to bring up and share your feedback to team in term of re-training the staff for the improvement. In the same time, I am glad to hear apart from the check-out experience you had a great time and enjoyed your stay which was fulfilled by hotel's product and especially service from our staff with their hospitality service-minded. Once again thank you for specifically choosing Holiday Inn Bangkok Sukhumvit for your stay. Hopefully, you will give us the opportunity to serve you with the best experience ever next time when you are in Bangkok. If there is anything I can do for you, please feel free to contact me at your most convenient time at poraween.phengsook@ihg.com. I always here for you. Sincerely, Poraween Phengsook Quality and Continuous Improvement Manager
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I have just completed a one month stay at the Holiday Inn Hotel at Sukhumvit Soi 21. The rooms are very tidy and quiet with the location being incredibly convenient in regards to Restaurants/ Bars / Transport and Shopping.
The Buffet was very good and all staff displayed a courteous and professional manner throughout my stay of the highest standard.
Thankyou to Nuttanicha and all of her staff for all your assistance throughout my staff. I have no hesitation in recommending this wonderful hotel should you wish to stay in the Sukhumvit area!
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Date of stay: March 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Holiday Inn Bangkok Sukhumvit Thailand, ผู้จัดการทั่วไป at Holiday Inn Bangkok Sukhumvit, an IHG hotel
Responded Mar 12, 2021
Dear N6977EWandrews, Thank you so much for sharing your moment at the Holiday Inn Bangkok Sukhumvit with a review on TripAdvisor. We appreciated your precious time. It is our great pleasure to hear to enjoyed your stay with a wonderful and unforgettable moment during your stay with us. The positive guest's feedback is something our colleagues take great pride in, especially F&B colleague, Ms. Nuttanicha, and her team. We will ensure to share such motivating feedback of you with the team to recognized and encourage them to continue their great work. We hope you will visit the Holiday Inn Bangkok Sukhumvit family again in the near future. Sincerely, Poraween Phengsook Executive Assistant and Risk Manager
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Because of the Covid Crisis I cancelled my reservation (booked for April 2020) and requested a refund on March 21 2020. After several emails from the hotel reservation team promising a refund asap it is now July 30 2020 and still no refund, lots of broken promises but no refund. Any future customer should avoid booking because if a refund is required it is unlikely that they will get one. AVOID
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Date of stay: April 2020
Value
Service
Room Tip:AVOID and book elsewhere
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Holiday Inn Bangkok Sukhumvit Thailand, Owner at Holiday Inn Bangkok Sukhumvit, an IHG hotel
Responded Jul 31, 2020
Dear gazzahenderson, Thank you so much for your candid review on TripAdvisor. We are so sorry that it has reached this stage and you have not been updated. We have check and there is a refund under Henderson that has been processed. Our sincerest apologies once again for not being able to solve this earlier and for not responding in a timely manner. Sincerely, Poraween Phengsook Quality and Continuous Improvement Manager
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I have just finished my 6D5N trip in Thailand with 2 nights in Chiangmai and 03 nights at this Holiday Inn Sukhumvit Bangkok and I could say it this trip was worth my time. Knowing that this is my anniversary trip, my room was luckily assigned in a very nice view thanks to Ms Siriporn (Reservation Manager) and I was blown away but this stunning view at night time. My room was located in 21st floor which could see the beauty of BKK by night. The hotel's location itself is also very convenient as it only took 10 minutes by walking to BTS. There were night bars next to this hotel where I can find fun and chill with some local beers at night. Furthermore, Concierge Team (especially Chief Concierge) and Reception (Ms Pom) were very helpful to provide all things to do in BKK for me. My schedules were filled up with joys thanks to them. Maya Bar at 29th floor is also a nice place to enjoy some drinks with my partner in the last day. Bartender here did his great job to creat nice cocktails for us.
As Thai foods and Thai people gave me very good impressions , I hope to be back at soonest.
Thank you all. Quoc and Binh, R2106.
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Date of stay: March 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Holiday Inn Ban... T, Manager at Holiday Inn Bangkok Sukhumvit, an IHG hotel
Responded Mar 13, 2020
Dear quocnguyennho, Thank you very much for sharing your 3-nights moment at Holiday Inn Bangkok Sukhumvit with a review on TripAdvisor. We appreciated your valuable time. We are glad to hear our team is created moment of delight to make your stay at ease with the unforgettable moment during your anniversary trip with our family. Especially, Ms. Siriporn the reservation manager who created the first impression with a stunning room view, concierge team, and Ms. Poom who was extremely helpful with their assistance. We will ensure to share such a motivate feedback of you with our team to thank and recognize them for the absolutely great work they've done. Once again, thank you for choosing Holiday Inn Bangkok Sukhumvit. We are looking forward to warmly welcome you back to serve with true hospitality service again here. If there is any our team could do for you on your next visit, please feel free to contact directly at poraween.phengsook@ihg.com. We always here for you. Sincerely, Poraween Phengsook Quality and Continuous Improvement Manager
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As this is my 40th visit (!!!) to the Holiday Inn hotel in Bangkok, Sukhumvit soi 22, it’s time to write a recommendation which I owe the hotel and it’s staff. As IHG Diamond Elite member I get pampered with everything that makes my stay a pleasant one and feel at home. The hotel is at a perfect location, centrally close to Emquartier and Emporium. 5 minutes walk to the BTS Skytrain and easy to catch a taxi. The lobby is at the 9th floor where you are welcomed by highly friendly, experienced staff who help you swiftly with in/out checking. On the 8th floor a large restaurant which features an extended weekend buffet at a very reasonable price, food always fresh and tasty. The breakfast is great with friendly helpful staff. I’d like to give an extra recommendation to Mrs. Kate who is very knowledgeable about my special requests, however all the staff is professional and very attentive and friendly. View from the top floors overlooking Sukhumvit road is contributing to the whole picture of a highly recommended hotel for holiday or business guests.
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Date of stay: December 2022Trip type: Traveled as a couple
Room Tip:Hotel is lately very popular.
It has its own parking facility
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Firstly, although not at the highest level, i am afterall a gold platinum member. There was no subtlties at least to acknowledge my membership tier, and when my partner flashed his diamond elite membership asking if we couls be given a complimentary breakfast, their manager MILES just shook his head and walk away.
Then i got a room, which have constant knocking thudding around the bed area all night. Its fine that if faces the BTS track, you could hardly hear anything. But the knocking and thudding was non stop from 1am to 230am, and then again from 540am to 630am. It pretty much destroyed my sleep.
What was made worst, is the fact that all 3 phones in the room, cannot work. I cannot even call concierge to lodge a complain.
I finally did, spoke to MILES. And he actually didnt even intent to change me a room, just told me oh i sent engineer to check the phone. Only when i insist on a room change then did he obliged.
The 2nd room is slighly better, but problems came soon after. In the evening when it turns dark, then i realised the lamp near the sitting area flickers non stop. Imagine how creepy that is?
The phones again encounters problems, and after 30mins i tried again trying to get towels did i realised i was waiting for another 20mins on speaker. I hung up redial again, someone answered and said she will sent it up. I ended up waiting another 30mins again for the towels to be send.
I dont know what is happening to IHG these days, or maybe its this hotel. This is a full fledged Holiday Inn not Holiday Inn express, while staying at holiday inn express in HK, Siam and elsewhere they even acknowoledge my membership tier even when i was not at today's level, giving me welcome drinks etc.
Pretty much shame on this hotel , and also did i mentioned. There were flies in the 1st room, and a cleaning staff was just outside my room and i asked for a towel, he was arguing he has none when i saw big towels available on his trolley. I only relented because he said, he will make sure at 5pm he delivers to me, which he didnt. Also see photos, first room no bathrobes and second room has bathrobes, but its dirty looked like blood or faecal stain brown in color. And didnt smell like fresh linen either.
Miserable property, lousy pool and very poor breakfast selection. Dont pick this. Thanks
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Date of stay: August 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Bangkok Sukhumvit, an IHG hotel
Responded Sep 18, 2022
Hi Lambyron, We appreciate you for choosing the Holiday Inn Bangkok Sukhumvit for your leisure stay. Providing an excellent level of hospitality and cleanliness is our topmost priority. I would like to offer our sincere apology for the issues you encountered during your time with us. Your honest review is very important, and I will share this with our appropriate hotel team to take necessary action to prevent any issues from reoccurring in the future. I have sent you a private message to discuss this further. I hope we'll remain to be your dependable choice, as we promise to make your stay more memorable and exciting. Yours in hospitality, Melissa P Case Manager IHGService
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This hotel, like many others, is faccing challenging times along with very low occupancy levels. The staff, to a person, did their utmost to keep guests, and staff, safe and comfortable throughout our stay. Due to the low occupancy rates services were adjusted to to ensure the quality of services were maintained whilst ensuring the efficiency of the hotel wasn't compromised, whilst remaining poisitive. Our four night stay was most enjoyable, our room was clean and very comfortable. We had access to the Club facilities in the Maya restaurant, most enjoyable, thanks guys. We ate there one evening, absolutly wonderful food. Thanks to all the staff there for making our stay there so wonderful
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Date of stay: March 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Holiday Inn Ban... T, Manager at Holiday Inn Bangkok Sukhumvit, an IHG hotel
Responded Mar 25, 2020
Dear John S, We very much appreciated your valuable time for sharing unforgettable moments at Holiday Inn Bangkok Sukhumvit with a review on TripAdvisor. Thank you for your trust and the opportunity to host you during a challenging time. No words can fully describe all the feelings our team is when we read your feedback. It is our pleasure to hear your stay was at ease which fulfilled by the hotel product and hospitality service from our team who dedicate themselves to work harder during a difficult time. We will absolutely share your morale feedback with the team to recognize and thank them for hard work. We are looking forward to warmly welcome you back once again at Holiday Inn Bangkok Sukhumvit when the situation is back to normal. Take care and stay healthy. Sincerely, Poraween Phengsook Quality and Continuous Improvement Manager
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None this period. We get free self served coffee at the coffee machine. And for cocktail.. . its a simple set of Tapas consisting 3 food items. And each person limited to 2 alcoholic drinks.
There are more places to choose from in the Bangkok area.
PRICE RANGE
$104 - $139 (Based on Average Rates for a Standard Room)
LOCATION
ThailandBangkokSukhumvit / Khlong Tan / Khlong Toei
NUMBER OF ROOMS
300
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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