Because of the Covid Crisis I cancelled my reservation (booked for April 2020) and requested a refund on March 21 2020. After several emails from the hotel reservation team promising a refund asap it is now July 30 2020 and still no refund, lots of broken promises but no refund. Any future customer should avoid booking because if a refund is required it is unlikely that they will get one. AVOID
City view and small room for standard. The pool not much private cause of its face to the restaurant. But the location is convenient to go around the city. Mostly I spend time outside. Anyway it’s convenient.
I stayed one night in Holiday Inn Sukhumvit. This was my second visit there. Hotel has a very good location. Many good restaurants and big shopping center are within walking distance Poolarea is nice and breakfast is excellent. Hotel staff is very friendly and helpful. Especially team at the Concierge desk. Thank you Wut and Phanuwat for very good service 👍 Check-in and check-out also worked easily and taxi service to airport.
This hotel, like many others, is faccing challenging times along with very low occupancy levels. The staff, to a person, did their utmost to keep guests, and staff, safe and comfortable throughout our stay. Due to the low occupancy rates services were adjusted to to ensure the quality of services were maintained whilst ensuring the efficiency of the hotel wasn't compromised, whilst remaining poisitive. Our four night stay was most enjoyable, our room was clean and very comfortable. We had access to the Club facilities in the Maya restaurant, most enjoyable, thanks guys. We ate there one evening, absolutly wonderful food. Thanks to all the staff there for making our stay there so wonderful
1. We popped in Jan 2020. Gave them a few hours’ notice of our arrival. Our previous stay was in Sept 2019. We decided to stay here again as we know the staff on a first name basis and they are familiar with our requirements for cleanliness and service. The hotel location is close to Phrom Phong Station and Emquartier Shopping Mall. 2. We have written extensively about all aspects of the hotel in the following trip advisor reviews mentioned below that covered many aspects. For now - Its good and it gets better as old wine does. 3. Besides the comfort and hospitality, the breakfast and dinner buffet at Zeta Café where the service is about genuineness, there is one particular event that outshone their high standards anyway. On our 2nd last day, we met a young pleasant lady – Ms Lek the cleaner in charge of the floor, on our way out of the room to Zeta Café for breakfast. When we were back to the room, we were suitably impressed on the room cleanliness condition. The bathroom was even better with exact amount towels and bath accessories. Everything was spick and span. This is worth a big mention so as to bring recognition to the lady for her efforts - albeit the hotel does keep good standards. 4. At Zeta Café – you can pack some sandwiches for the day and some fruits and they will supply serviettes and disposable cutlery as well. Do not hesitate to ask if you think you have a long day ahead in town and are keen on a quick reliable food bite. Look for staff such as Ms Pui, Ms Nam. 5. Almost like Mum’s Cookies – For breakfast they have a certain simple almond cookie as shown in the photo. We had our plates replenished a few times and tucked some for a pack. Really nice. 6. At the reception we were efficiently handled by Ms Poom in person and her able assistants Ms Tracy and the team. They always asked if there was anything further to assist us for our stay. Check out was smooth and so was the Check In. 7. We stayed at level 20 and above at one of the corner rooms. Its big and wide with a small sofa. No complaints. There was a fruit platter arranged for us. 8. We had a lovely stay as always before at this particular Holiday Inn and look forward to the next stay.…