Novotel Bangkok Sukhumvit 20
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19/9, Soi Sukhumvit 20 Khlong Toei, Khlong Toei, Bangkok 10110 Thailand
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Room & Suite (344)
Dining (263)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 02/23/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Novotel Bangkok Sukhumvit 20
Updated 02/23/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#122 of 1,495 in Bangkok
Location
4.3
Cleanliness
4.7
Service
4.6
Value
4.4
Travelers' Choice
The new Novotel Bangkok Sukhumvit 20 offers all the superb facilities, exemplary service and luxuries of one of the finest hotels in Bangkok. Centrally located in the heart of Sukhumvit, Bangkok's most vibrant district and only 30 minutes' drive from Suvarnabhumi International Airport, it is surrounded by all the life, excitement and energy that the city is famed for, and within easy walking distance of many attractions including Bangkok's newest shopping district, the EmQuartier, the upmarket Emporium Department Store, the Dinosaur Planet Theme Park , Asok BTS and Sukhumvit MRT public transportation stations, and the Airport Rail Link. Each of the hotel's 244 rooms perfectly blends clean modern lines and traditional Thai style, allowing you to unwind in an atmosphere of unmatched calm and relaxation. All rooms feature the fullest range of contemporary comforts, including complimentary Wi-Fi, modern furnishings, large LCD TVs and bright, stylish, bathrooms. Dining options, which offer something to suit every taste, include the "Gourmet Bar" and "Food Exchange," Novotel's latest dining concepts that serve superb local and international cuisine, and "Sky on 20," our rooftop bar on the 26th Floor, the perfect venue to round off the evening with a nightcap while taking in the colors and lights of the Bangkok nightscape, (opening soon). The hotel's meeting facilities are perfect for every type of occasion, and offer cutting edge technical equipment and a professional planning and catering service. They include a Large Ballroom with natural daylight for up to 1000 people, 6 additional Meeting Rooms, and 3 private Dining Rooms across three floors of function space. The friendly and dedicated staff at the Novotel Bangkok Sukhumvit 20 look forward to welcoming you, and to ensuring that you receive the impeccable service and comfort that every Novotel is known for around the world!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Children Activities (Kid / Family Friendly)
Free shuttle or taxi services
Secured parking
Wifi
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Poolside bar
Rooftop bar
Kids club
Kids pool
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Dining area
Housekeeping
Room service
Minibar
Refrigerator
Flatscreen TV
Bidet
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Walk-in shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Quiet
Languages Spoken
English, Thai
Location
Full view
100Great for walkers
Grade: 100 out of 100
280Restaurantswithin 0.3 miles
40Attractionswithin 0.3 miles
Contact
19/9, Soi Sukhumvit 20 Khlong Toei, Khlong Toei, Bangkok 10110 Thailand
Name/address in local language
Getting there
Phrom PhongBTS Skytrain8 min
AsokBTS Skytrain9 min
Rental CarsSee rental cars from $19/day
1530Reviews96Q+A100Room tips
Reviews
Traveler rating
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Most Recent
We’re family with 2 kids (holding an accor plus platinum card) booking for staycation, arrive at 8pm and received a standard benefit for silver accor member (welcome drink, fruit plate, except a room upgrade), there’s only 2 towel sets and 1 set of amenity for 4 people and baby cot as requested, miss the lounge because its already closed. After unpack and took care of children, we realized that the room was so hot with temp setting at the lowest 18 celcius, the air from the aircon are hardly went out as it like a whisper. The problem was state to the operator immediately, first they tried to send an electrician to see an aircon inside the room, but we’re not comfortable to that, so we need to ask for ourselves to relocate to a new room, the bag was repack, along with children things, my respirator, and the staffs were helping, we finish move to the another (standard/lower floor) room at almost 11pm. The new room took almost 2 hours to cool enough to sleep, meanwhile I borrowed the table fan from the front office which she refused to have it, then it’s bring by a night shift staff. The bathroom is not friendly to elderly children and overweight person, it’s very easy to have an accident by trying to step in and out of the combine mini size bathtub/shower area with no ladder. It was rough and very tried night, nearly my first walkout-to sleep at home experience, but the breakfast is good, nothing happen in the next day as there was no incident at all.…
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Review collected in partnership with Accorhotels.com
Date of stay: May 2022Trip type: Traveled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Very conveniently located hotel. Close to Terminal 21 (7 -10 minutes walk) and 15 minutes to Emporium. Soi 20 and 18 are nice soi. Lots of good restaurants in soi 23. One of the lady (Ying) at the reception was extremely helpful and had great attitude. Generally reception and Conceirge / bell desk staff were excellent. The rooftop bar is an excellent place to relax and enjoy the night sky. Servers are friendly and have good customer centric skills. The breakfast is ok. The waiters and chef here needs training. It was the only dark spot of the hotel. The hotel Tuk Tuk drops you at Sukhumvit which is very helpful
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Date of stay: May 2022Trip type: Traveled
Helpful
We have just had a very pleasant stay at the Novotel Sukhumvit20. This hotel is very well appointed in a great location for exploring Bangkok. A most enjoyable stay with very helpful and friendly staff. The rooms are very clean and well appointed and all Covid rules rigorously adhered to. I would highly recommend this hotel’s seafood buffet which has an amazing selection of dishes to suit all tastes. As mentioned previously all the staff were very helpful, however I feel I need to mention a few who went above and beyond and gave 110%. At reception was the front desk manager Jira who couldn’t have done more to make our stay as enjoyable as it was. At the front desk was also a young lady call Jam who was very bubbly and very welcoming. In the restaurant area was Sampod Saelim and also Gaem his colleague who greeted us each morning and couldn’t have done more to make our stay as pleasant as it was. I am sure all this was made possible by the influence of the new General Manager Daniele Ruiu who only started very recently and has made some great improvements and I am sure this hotel under his management will go from strength to strength. I look forward to my next visit in the early part of next year. Keep safe. Daniel A…
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Kanta Hanvesakul, Other at Novotel Bangkok Sukhumvit 20
Responded 1 week ago
Dear Mr. Daniel, Thank you very much for taking the time to write your review on Trip Advisor regarding your recent experience with us. We have shared your compliments with the entire team, as it is such a joy to hear that you had an enjoyable stay. Thank you for the wonderful comments for our team member, as these comments are very important for us as we strive to ensure that all our valued guests are provided with the best level of services. Thank you once again and we look forward to welcoming you back soon! Yours sincerely, Kanta Hanvesakul Resident Manager
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To me it’s about service, cleanliness and location! Been coming to Bangkok on business and vacation for 35 years and this is my go to hotel! Fair price for breakfast and the Sky bar is always fun! Rooms spacious! But overall great service from all staff ! Highly recommended! Jan Christiansen USA with dual citizenship with Denmark 😃😃😃😃
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Kanta Hanvesakul, Other at Novotel Bangkok Sukhumvit 20
Responded 1 week ago
Dear Fearless618239, Thank you very much for taking the time to write your review of your recent experience with us. We are pleased to know that you had an enjoyable stay and to hear that you enjoyed our Sky on 20 bar. Thank you for the compliments for our team members which will be shared with them. We are always committed to providing the highest level of services and facilities to our guests at Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back soon! Yours sincerely, Kanta Hanvesakul Resident Manager
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This was my second stay at the hotel. It offers good value for money, is super clean with friendly staff. Amenities are just what you need. Location is quite good, can be equally suitable for business or leisure travelers. Has a nice rooftop bar. Strongly recommended
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Chanida Kijruenpiromsuk, Guest Services / Front Office at Novotel Bangkok Sukhumvit 20
Responded 2 weeks ago
Dear natog2015, Thank you very much for taking the time to write your review on Trip Advisor regarding your recent experience with us. We are very glad to learn that you had an enjoyable stay especially our rooftop bar and happy to know that hotel location is good for you. These comments are very important for us in ensuring that we provide the best level of services and facilities to our guests, such as yourself at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back. Yours sincerely, Kanta Hanvesakul Resident Manager
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My overall experience was outstanding. The environment was pleasant and welcoming. The hotel is well maintained. We only had breakfast at the hotel and the food was amazing. The staff was friendly. The manager was very nice. At Novotel Sukhumvit 20, Locals and foreigners get equal service quality which you might not see in some hotels in Bangkok. We are very satisfied. Definitely my favorite hotel in Bangkok. Thank you very much :)
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Chanida Kijruenpiromsuk, Guest Services / Front Office at Novotel Bangkok Sukhumvit 20
Responded 2 weeks ago
Dear Siwaree444Ping, Thank you for your wonderful review! We’ve shared your comments with our entire team. It is very nice to know that you enjoyed the room and the breakfast. It is always a pleasure to receive positive feedback. Your compliments for our staff will be also shared with our Management team members, as they are our important asset which we are very proud of. We have noted your comments on air condition, to improve on our services. Thank you once again for your compliments. We all express our thanks for your business and just hope we’ll have the honor of welcoming you back once again. Yours sincerely, Kanta Hanvesakul Resident Manager
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The people are sooo rude! Not considerate at all. We paid the bill for 22000 bhatt. We were 30 of us. It was our parents anniversary and they spoiled it for us. The people are so rude they don’t listen at all!!!!! The switched off the lights while we had people who were 80 years old and they switched off the lights and it had stairs where we couldn’t even see and when we complained the staff switched off the lights even more and walked off on us. When we complained to the manger downstairs she was extra rude. She literally told us to go !!!! Disgusting!!!!! Will never visit again
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Chanida Kijruenpiromsuk, Guest Services / Front Office at Novotel Bangkok Sukhumvit 20
Responded 2 weeks ago
Dear Karanbathla111, Thank you for taking the time to tell us about your experience at the Novotel Bangkok Sukhumvit 20. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kanta Hanvesakul Resident Manager
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Our second stay at this hotel. We stayed from 30April to 3 May. 1. When you walk in and out of the hotel, nobody opens the door for you even there is someone there. Nobody greets you even they see you...they just quickly look down. I'd like a good morning once in a while as these are little touches that makes you feel welcomed. 2. Rooms are great, comfortable with a high pressured shower. No complaints there 3. There is a shuttle to the nearest BTS, but on return; you need to perhaps take a 10 minute walk 4. Probable Pandemic setbacks: no food services after 9pm. Breakfast spread was rather poor 5. Not much to eat around the hotel except some indian restaurants 6. A family mart convenience store across the hotel and a 7 eleven down the road 7. Many hotels along that stretch have closed down for good, grand mercure, best western...etc. Rather quiet street for now.…
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
Helpful
Response from Chanida Kijruenpiromsuk, Guest Services / Front Office at Novotel Bangkok Sukhumvit 20
Responded 2 weeks ago
Dear kyuen7, Thank you very much for taking the time to write your review on Trip Advisor. We sincerely apologize for the experiences you encountered during your stay. Please rest assure that all your comments have been shared with our respective Department Heads and Management team for immediate improvement. As a hotel we are committed to providing the highest level of services and facilities to our guests for which the Novotel Bangkok Sukhumvit 20 is renown. Your comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself. Once again, please accept our sincere apologies and we hope that you will give us another opportunity to be of your service in the near future. Your sincerely, Kanta Hanvesakul Resident Manager
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I booked a one night stay with Novotel. Initially the booking was with the test and go package but the gov lifted the pcr testing requirement as of 1 May. Novotel granted me a refund and rebook my stay without test and go package. Check-in was fast, services of the staffs were excellent. The room was clean and comfortable but could be brighter (in my opinion). My room has a bathtub but it was too high so will be good to provide a stool.
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Chanida Kijruenpiromsuk, Guest Services / Front Office at Novotel Bangkok Sukhumvit 20
Responded 2 weeks ago
Dear Tiffanytyc, We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However we have noted for your comment on the bathtub and shared comment to the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kanta Hanvesakul Resident Manager
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Unfortunately our trip to the Sky Bar 20 was certainly not what I had hoped for. From the moment we arrived things went from bad to worse. We had a great position up close to the edge and arriving at 5pm , had a great view across the area. However we were given chairs that were wet, and I had to change with another. The waitress taking orders could obviously not see us, there were only 2 tables occupied! , and I had to stand up and ask could our order be taken. Very poor service. Happy hour drinks were limited and the wine my husband asked for was from a bottle well past its use by date, and we had to have a second glass offered, “ from a new bottle.” Really, for what we got it certainly wasn’t value for money. Disappointing visit.
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Chanida Kijruenpiromsuk, Guest Services / Front Office at Novotel Bangkok Sukhumvit 20
Responded 2 weeks ago
Dear Helluc54, Thank you very much for your comments on Trip Advisor regarding your recent experience with us. I am writing to apologize for the inconveniences you encountered during your stay with regards to the services from the Rooftop Bar. Please rest assured that all these matters have been addressed with the individual Department Heads to avoid future re-occurrences. As a hotel we are committed to providing the highest level of services and facilities to our guests for which the Novotel Bangkok Sukhumvit 20 is renown. Your feedbacks are very important for us in ensuring that we provide the best level of service to our guests, such as yourself. Once again please accept our sincere apologies for these isolated incidents and hope that you will give us another opportunity to be of service in the near future. Yours sincerely, Kanta Hanvesakul Resident Manager
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PRICE RANGE
$47 - $65 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
royal parkview bangkok, hotel royal parkview
FORMERLY KNOWN AS
Royal Parkview Hotel
LOCATION
ThailandBangkokSukhumvit / Khlong Toei
NUMBER OF ROOMS
244
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Claim Your Listing Frequently Asked Questions about Novotel Bangkok Sukhumvit 20
Which popular attractions are close to Novotel Bangkok Sukhumvit 20?
Nearby attractions include Nordic Bespoke (0.3 miles), Signature Collection Tailor (0.2 miles), and Stylo's Collection (0.1 miles).
What are some of the property amenities at Novotel Bangkok Sukhumvit 20?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Novotel Bangkok Sukhumvit 20?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Bangkok Sukhumvit 20?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Novotel Bangkok Sukhumvit 20?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Novotel Bangkok Sukhumvit 20?
Conveniently located restaurants include Goji Kitchen + Bar, Akira Back, and Amritsr.
Are there opportunities to exercise at Novotel Bangkok Sukhumvit 20?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Novotel Bangkok Sukhumvit 20 have an airport shuttle?
Yes, Novotel Bangkok Sukhumvit 20 offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Novotel Bangkok Sukhumvit 20 have airport transportation?
Yes, Novotel Bangkok Sukhumvit 20 offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Novotel Bangkok Sukhumvit 20?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Bangkok Sukhumvit 20 offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.