We visited Thailand this June/July 2022 and had three different stays at the Shangri-La during our three week vacation. They went above and beyond each time with service and accommodations. The hotel is on the larger side, well-appointed, very clean with a great location on the river. Great gym, and nice pool area. Highlights: 1) first visit - I made an error and we arrived one day before our reservations (ugh). Our flight was delayed, so we arrived at hotel at 2am. The front desk team was super accommodating and suggested a less expensive room for us to rest for a few hours before checking into our adjoining rooms. I really appreciated the thoughtfulness/practicality. 2) second visit - we were running late to catch a flight to Chiang Mai, and our son was at the gym not picking up his phone. The concierge actually ran to the gym to grab him. We made the flight! 3) third visit was a brief overnight as we said goodby to Thailand. Our last morning they even packed a to go breakfast snack because we were going to miss the buffet due to our early flight. We had spacious adjoining suites (every comfortable and clean), room service, laundry, housekeeping were all super efficient and wonderful. The breakfast buffet was one of our favorites. Everyone on the Shangri-La team was beyond helpful: from check-in, to concierge, restaurant staff, room service, valet, housekeeping. Everyone one took service to the next level - not just courteous and helpful, but helpful and friendly to the next level. Location is very convenient to seeing the sights. I know Thai service is amazing, but I was so pleasantly surprised by the thoughtfulness and kindness at the Shangri-La. Would definitely stay here again.…
Stayed here in late August 2022. The dimsum buffet at Shang Palace was amazing. The Friday seafood buffet was just as nice - we really enjoyed the scallop-foie gras pairing although the crabs were on the small side. Late night drinks at the lobby with a view of Icon Siam a must-do. My only quibble is the lack of an outlet next to the bed - an impossible situation for people who sleep with a CPAP. This hotel is old but still beautiful and although we only got an ordinary room, we had a partial view of Icon Siam and a great view of the Assumption Church.
The lounge offers a great spread of small bites and cocktails as well as good wines. The ambiance was great and the view of the Chao Phraya River and IconSiam was a good end to a busy day. The room is well maintained and the cleanliness was tip-top. We are very delighted with Ms. Natty who did a great job during our check-in process. She was able to provide the first great impression of Shangri La, such as keeping promises to fulfill our room requests. Ammy, the lounge manager, is a very dedicated and hardworking employee. She takes the initiative to meet all of her customers' needs and is always proactive in delivering her services. Ms. Oui is a very dynamic lounge executive. She demonstrates great leadership skills in organizing and managing guest activities in the lounge. She has a good sense of her surroundings and is very good at anticipating the needs of the guests. She always shows her passion and warm smile when providing her services to all the guests in the lounge. Keep Up with the Great Job!!!!…
We have been staying here for many times and it is one of our favorites hotels in Bangkok.The location is very good ...near the Sky Train Station and main Hub for all River Boats... The Rooms are nice decorated & large bathrooms. Temporarily the Krungthep Wing is closed because under renovation! So some featues are not available right now (like walk through to the Bts Station) Great Spa when in old location-Krungthep Wing
พนักงานทุกคน บริการดีมากค่ะที่ชอบมากๆจะเป็น คุณ Yuwannee คุณAom คุณ joe คุณPree คุณTai คุณ Jeab They are so amazing, remember a lot of detail, and always a nice smile. Nice service. บริการทุกอย่าง น่ารักมาก มีเซอร์ไพส์ เบิร์ดเดย์ด้วย คนที่มา เป็น เจ้าชาย แล้วทางทีมดูแลดีมากค่ะ 👏🏼👏🏼👏🏼👏🏼👏🏼
The food, ambiance,, service, and entertainment were excellent! Yuwannee, Poole, and Aom provided exceptional service. A must visit. The cocktails were amazing. Ms. Jeab is a pro! The green curry and the yellow curry were delicious!
We had a very nice dinner at Salathip. The staffs all are very excellent especially K. Yuwannee who has served us with fully service minded. The food were great and many choices. We will definitely come back
Myself and my wife stayed at Shangri-La Bangkok for two nights. We chose this hotel based on our experience previously in other destination. Concierge staff, lobby and reception staff were extremely good and responsive. Shangri-La is the best of all. My wife and I thoroughly enjoyed our stay though we didn't have time to use all facilities. We have stayed in so many five star hotels but Shangri-La can't beat any of them. Magnificent and stunning interiors, excellent location on the riverside. Hotel has got dedicated free boat shuttle service at regular intervals to ISCOM mall which is opposite to hotel. We requested for river view and upper floor, both requests were honoured. Our room was upgraded too and excellent view. Beautiful hotel environment, courteous and supportive staff, delicious breakfast with lots of veggie options, cleanliness was superb. We had no concerns and didn't have to call. Local market is quite near round the corner for shopping and food court adjoining also. Hotel also managed to get reservation for our river dinner cruise and gave us directions for easy navigation. Free river boat is also available to go to Asiatique place from the nearby hotel pier at regular intervals. We thoroughly enjoyed our stay and recommend others and will use Shangri-La again. Shailen…
This is a great service I ever have. Your staff at next2 is very helpful and polite and great service mind especially K. YUWANNEE. i have been here for many time, and still love what you provide to customer. this hotel is like my second home, and all staff are well trained and good service mind. Next2 is another my favorite restaurant and it is very flexible that I can order any food feom any restaurant in the hotel, I love it so much. Thank you all of you to make this stay another wonderful stay.
We stayed here for three nights as part of a wider honeymoon adventure. The hotel is perfectly located right on the river, with lots of shops, restaurants and bars within walking distance. The reception staff will order taxis or tuk-tuk's to get you around Bangkok at your request. The hotel is huge and has opulence throughout. The staff are super professional and courteous at all times. The rooms are large, clean and comfortable, being designed with high end touches. The view from the room overlooked the river and provided an amazing view at night time. The breakfast selection was good, and catered for everything you could think of. A really good stay, but I am not sure I would have wanted to stay over a prolonged period.