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Windsor Suites Hotel

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10/1 Sukhumvit Soi 20, Sukhumvit Road, Bangkok 10110 Thailand
Update from hotel: This property is temporarily closed until 09/30/2020.
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Traveler (1375)
Room & Suite (770)
Dining (134)

About

#341 of 1,288 hotels in Bangkok
Location
Cleanliness
Service
Value
Windsor Suites Hotel invites you to explore the heart of Bangkok's vibrant CBD, shopping districts and rich Thai culture. Located on Sukhumvit Soi 20, 100 meters to Asoke BTS Sky-train Station & Sukhumvit MRT Subway station, the hotel features a total of 582 hotel rooms & suites, 23 meeting rooms, several Food & Beverage outlets from international to Chinese & Japanese cuisines, an outdoor swimming pool, a fitness centre and a full service Neva Spa.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Table tennis
Kids stay free
Highchairs available
Parking garage
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Shallow end in pool
Yoga classes
Yoga room
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Happy hour
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Family
Languages Spoken
English, German, Japanese, Thai

Location

Full view
100Great for walkers
Grade: 100 out of 100
302Restaurantswithin 0.3 miles
39Attractionswithin 0.3 miles
2,214Reviews47Q+A100Room tips
Traveler rating
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Time of year
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Popular mentions
Good hotel with very good location. In the middle of Sukhumvit area and close to BTS Skytrain station. Rooms are big and with nice decoration. Some furniture a little bit old, but not so bad. This is very big hotel with hundred of rooms, and therefore sometimes is can be busy on breakfast.
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Response from WindsorSuitesHotelB, Front Office Manager at Windsor Suites Hotel
Responded 2 weeks ago
Dear Valued Guest, Thank you very much for reviewing our hotel here in Tripadvisor. We appreciate the positive feedback and we hope that we can always serve you on your trips here in Bangkok. At this moment, we are currently under a major renovation and rebranding, therefore we have to temporarily stop our services while we undergo this process. We are opening our doors really soon and we hope to welcome you back in our hotel. Something great is happening! Best regards, Gerard F. Front Office Manager
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Stayed there a couple of days as the location is great and so was the offered rate. I was informed they are under renovation but that did not really affect my stay, no noise in the room and breakfast at the lounge was still ok. A lot of staff are really great and going the extra length to help and assist you, but some are careless, not bothering to stop playing on their phones when you are around. The room I was in was spacious with a little separate sitting area, big bath, large window, comfortable bed and enough TV channels to stay informed, free water in the fridge etc… and the hotel has a front and back entrance depending where you come from. The location near Asok is perfect, an area I like, just minutes away from the sky train. The little bar outside is nice to enjoy a drink without too much traffic, and the barber shop in the gallery did the job! I will come back, and would like to see the finished renovated lobby which was not accessible yet.
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Response from WindsorSuitesHotelB, Front Office Manager at Windsor Suites Hotel
Responded Mar 17, 2020
Dear Valued Guest, Thank you very much for the time and effort you have given us in reviewing our hotel in Tripadvisor. We are very pleased to know that you have enjoyed your stay here with us and we will do our best to further improve the quality of hotel service we provide to all of our hotel guests. We will conduct thorough training to all of our guest contact personnel to ensure that this incident won't ever happen again. We will make sure that our guests are the first priority of all our staff. Currently, we are upgrading our hotel facilities and guestrooms to guarantee guest satisfaction with your every visit, we hope that you will come back to our hotel after the hotel rebranding and renovation. Don't forget to check our hotel webpage or the Accor Live Limitless website for seasonal promotions and special discounts you won't find anywhere else. Yours in service, Gerard Fausto Front Office Manager
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Rooms are big enough, clean and comfortable. Great staff , will help with most anything. Breakfast buffet is very good, lots of western and Asian food......and unlike some places there is always lots of everything. Very nice pool and gym ..far enough from the entertainment areas so is not noisy but close enough to walk to them .
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Response from WindsorSuitesHotelB, Front Office Manager at Windsor Suites Hotel
Responded Mar 15, 2020
Dear Valued Guest, Thank you very much for your support in our hotel and we are very pleased to know that you have chosen us as your second home in Bangkok. We hope that more and more tourists will enjoy the Windsor Experience the way you did and we wish that your positive review of our hotel will help them decide in choosing us as the place to stay during their vacation in Bangkok. Please do visit the hotel webpage for special promotions and seasonal rates you won’t find anywhere else. Yours in service, Gerard Fausto Front Office Manager
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This is a 5 star review based only on customer service as we didn’t stay. We had booked a 4 day break but due to flight changes due to covid19 it meant our plans had to be amended. I called the hotel to explain and despite having booked a non refundable stay they confirmed no charges would be made and that is fantastic customer care. It also means on our next visit this will e our hotel of choice. Thank k you reservations department on your handling of a difficult situation.
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Response from WindsorSuitesHotelB, Front Office Manager at Windsor Suites Hotel
Responded Mar 10, 2020
Dear Valued Guest, Thank you very much for the kind compliment you have given our hotel on your review on tripadvisor. Your positive feedback gives us more strength to improve our services and ensure our guest’s satisfaction. We are truly happy to know that you were satisfied with how our staff handled and managed your booking. For your next visit, we strongly suggest for you to check our hotel website for special room rates and seasonal packages that will surely meet your needs. Yours in service, Gerard Fausto Front Office Manager
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Stayed here for 3 nights. Good points, had a Pano corner suite which has a wow room with amazing view; it is close to the BTS and has a good breakfast in the Executive suite. The pool is good, quite large buts needs a bit of painting. Bad points, lot of refurbishment underway on the ground floor. And first impressions are poor. The customer service on reception was the worst we had in Thailand,the first greeting wasn't welcome or hello, just "passports" and a demand to fill in a long form barked at us - sadly it didn't get our stay off to a good start. In contrast, service in the executive lounge,with free evening cocktails was excellent.
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Response from WindsorSuitesHotelB, Front Office Manager at Windsor Suites Hotel
Responded Mar 9, 2020
Dear Valued Guest, Thank you very much for taking the time and effort in reviewing our hotel in Tripadvisor. Please accept our sincerest apology for the inconvenience you had during your recent visit with us. We truly appreciate getting feedbacks from our hotel guests, both positive and negative, because your opinion matters to us. This way we can further develop our strengths and we can strive harder to improve our weaknesses to guarantee that we only provide the highest quality of service to all of our hotel guests. Our Human Resource Director will conduct further training to our customer contact personnel to ensure that all guests are welcomed and accommodated warmly and professionally. We would like to hear more from you. Please contact us through the hotel website and we will make sure that we will take the extra mile on your future visits with us. Yours in service, Gerard Fausto Front Office Manager
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Previous
PRICE RANGE
$77 - $233 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel windsor
FORMERLY KNOWN AS
Hotel Windsor Suites and Convention
LOCATION
ThailandBangkokSukhumvit / Khlong Toei
NUMBER OF ROOMS
458
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Frequently Asked Questions about Windsor Suites Hotel
Which popular attractions are close to Windsor Suites Hotel?
Nearby attractions include Signature Collection Tailor (0.2 miles), Emporium Tailors (0.1 miles), and Brewski Rooftop Craft Beer Bar (0.1 miles).
What are some of the property amenities at Windsor Suites Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Windsor Suites Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Windsor Suites Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Windsor Suites Hotel?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Windsor Suites Hotel?
Conveniently located restaurants include 1826 Mixology & Rooftop Bar, Twenty Seven Bites Brasserie, and Amritsr.
Are there opportunities to exercise at Windsor Suites Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Windsor Suites Hotel have an airport shuttle?
Yes, Windsor Suites Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Windsor Suites Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Windsor Suites Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Windsor Suites Hotel?
The staff speaks multiple languages, including English, German, Japanese, and Thai.