Bangkok Palace Hotel is situated across Makkasan railway station, and minutes from Airport Rail Link - Makkasan Station, Petchburi MRT station, Ploenchit BTS Station, Expressway, and the shopping and eatery district of Pratunam. Families, couples and business executives alike find Bangkok Palace Hotel to offer a wealth of comfort during their stay in Bangkok - the city of angels. Coupling unmatched access to the most-visited Makkasan - Pratunam attractions, Bangkok Palace Hotel is just minutes away from Central World, Siam Paragon, Platinum Fashion Mall, MBK shopping mall, the four-faced Buddha, and much more.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quirky Hotels
Park View
Languages Spoken
Thai
Location
1091/336 New Petchburi Road, Bangkok 10400 Thailand
Name/address in local language
Bangkok Palace Hotel
2,869 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This is an Old, but Very Large Hotel right next to the Ramada Hotel & opposite the Makkasan Railway Station in the Popular Shopping Area of Pratunam of Bangkok. The Lobby is Massive, the Check-in was Smooth, the Room was Good and the Bed was Comfortable too. They however still provide a Conventional Key for the Room Door & need to upgrade to a Swipe Card. The Breakfast had a Large Spread, but mostly caters to the Local Taste, so there was not much that we could eat from it. While there was a Live Egg Station, all they offered was Fried Eggs & no Omelette, Scrambled Eggs, Boiled Eggs, Poached Eggs, or Eggs in any other form. The Fresh Fruit Selection was also Very Poor with just Pineapple & a Local Melon which was Hard and tasteless. The Salad Bar was also quite poor. The Bread Selection was just Sliced Bread and a Local Bread Toasted at a Live Counter (which was Tasty), but there were No Croissants, No Danish Pastries, No Muffins, No Rolls, No Buns, No Yogurt, No Cheese, No Ham, No Bacon and No Pork Sausages or any other Pork Items. Also, for all the 3 Breakfasts that we had there, the Breakfast was the same and there was no change in any of the items. The Swimming Pool is Large and Good for Swimmers as it is Very Deep. The Steam & Sauna is however not Free even for Hotel Guests and is Chargeable. The Service is just ok, but whilst some staff are always smiling, many others are grumpy and not friendly. Overall, a good stay if you are not too particular about the Breakfast variety.
Read more
Date of stay: February 2020
Value
Rooms
Service
Room Tip:Higher Floor Pool Facing Rooms are best
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BKKPALACE, Manager at Bangkok Palace Hotel
Responded Apr 18, 2020
Dear TrevorSaldanha Thank you very much for taking your valuable time to provide your feedback regarding to your recent stay with us. We appreciate your detailed comments and we learned lot from your prospective and we will make some adjustment for breakfast items. Thank you once again for your time and kind review on us and we certainly loon forward to welcoming you back to us and serve you with our usual standard of service and hospitality. Regards. Hotel Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rooms: 6/10 Connectivity with airport : 7/10 Ambience : 10/10 Connectivity with market : 10/10 Service : 10/10 Food : 8/10 Quantity : 10/10 Hospitality : 10/10 Value for money : 8/10 Recommended : Yes
So when you reach airport, first question arises, how to reach the hotel. Don't book a taxi or grab. It's too expensive. Take a bus from airport only that goes to Victory Monument. And now take a metered taxi or book a grab from this place to the hotel. Don't trust tuktuks, they try to charge you unreasonably if you are a tourist. Once you reach hotel, staff is very understanding and cooperative. Hotel building and ambience is great. The person at front desk gave us the room earlier than our check- in time. Once you enter the room, amenities are not very impressive and the rooms look bit old. Specially, condition of bathrooms is not very good. Beds are small but comfortable. We never took lunch or dinner in the hotel as we were out most of the time but breakfast buffet is good. There is something to eat for a person of each and every nationality. There are many Indian restaurants available near the hotel and they serve a delicious food. Indira market and neon markets are at walking distance and neon market is definitely great for shopping. There is very less scope of bargaining in this market but it's worth buying from there. I didn't find the same quality of stuff anywhere else. Madame tussauds and sea life Bangkok ocean world are also not very far from the hotel. Booking a grab from the hotel is the most convenient way to roam around other places but it is also bit expensive. The hotel was nearly packed and there were tourists from all over the world.
Read more
Date of stay: December 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BKKPALACE, Manager at Bangkok Palace Hotel
Responded Jan 13, 2020
Dear sarvjeet singh k Thank you for trying our the Bangkok Palace Hotel and for your time to post such positive review on TripAdvisor. We are delighted to know that you enjoyed many aspects of your stay. Pleased to let you know that your feedback encourage us as we strive too provide our guests a memorable experiences. Thank you once again for taking your time to let us know your experiences and certainly look forward the another opportunity to serve you in our usual Thai hospitality. Best regards. Hotel Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the hotel for 2 nights, what I liked:
1) Rooms were clean and coozy, breakfast had limited but good choices of food
2) Swimming pool area was desent, there was a place for tanning, mini bar had a acceptable variety of choices.
3) About location - good thing, it was right under small narrow streets were you can buy local foods, drinks etc.
Bad thing - on the other side is bridge with a lot of traffic,
and small houses with a lot of garbage around them.
But overall experience was good.
Read more
Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BKKPALACE, Manager at Bangkok Palace Hotel
Responded Feb 16, 2020
Dear Tomass T Thank you very much for your stay with us and for your time to post your review. We appreciate your detailed feedback and glad that we met your expectations. Your comments are very beneficial for us for work on improvements of the hotel. It will be great to welcoming you back to us in near future for another enjoyable stay. Best regards. Hotel Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rooms size 12×12 . Washroom small Moskitoos in room Price overrated 10 o'clock breakfast over. 6 PM pool and gym over. Water standing always in pot. Not recommend this hotel to anyone. But if you are taking this for 1000 or in between 1500 and you are with friends then you can adjust there
Read more
Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BKKPALACE, Manager at Bangkok Palace Hotel
Responded Feb 16, 2020
Dear ShimpyS3 Thank you for your stay with us. It seems you had problem with additional guest in your room. We would like to suggest to register all guest names upon check in to avoid additional charges. Local law required register all guest name and copy of identification card. Thank you once again for your trying us during your visit to Bangkok and certainly look forward to welcoming you back to us in near future. Best regards. Hotel Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Where to start.... So on arrival the receptionist said to wait while they make the room ready for us, after 35 minutes waiting we asked him how long we need to wait, he said oh, the rooms are ready for a while. Instead of sharing this with us, he just left us sitting write in front of reception. Then they asked for deposit, which wasn't on any of the booking documents. The bed was 2 single bed pushed together, when you book a double bed it isn't double bed, so don't pay extra, waste of money. Room was dirty, shower moldy. I cannot complain about the breakfast, plenty of choices on the buffet. Swimming pool doesn't have a bar, you cannot purchase drinks or snacks during the day. The location of the hotel is good, walking distance from train station, it gives easy access to the airport. All over I wouldn't recommend it. Photos are the view from the window.
Read more
Date of stay: February 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BKKPALACE, Manager at Bangkok Palace Hotel
Responded Feb 9, 2020
Dear 275krisztianf Thank yo for your stay at the Bangkok Palace Hotel. Please accept our apology for not able to accommodated your request for double bedded room. As all booking sight shows we can not guarantee double bedded room and offer for twin bedded room for two person stay. We are glad that lest of your stay with us was pleasant one. We hope you can make it back to us once again and we would be very happy to set you again. Best regards. Hotel Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is strategically located at New Petchburi Road near the Railways and public transport.A lot of Indian guest. They have 2 gates but the other closes at night. Room is nice and clean, staff are good but hard to communicate sometimes.
Buffet Breakfast is really BAD, choices of food is limited more-of Indian Cuisine and repeatedly everyday, i guest because of the number of Indian guest even we have avail their PRIME BREAKFAST.
Read more
Date of stay: January 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BKKPALACE, Manager at Bangkok Palace Hotel
Responded Jan 29, 2020
Dear Dennis-Rosario Thank you choosing us for your stay during your visit to Bangkok. We appreciate your many positive feedback and glad that your stay with us was pleasant one. We certainly look for change of some selection of the buffet breakfast line to suite longer staying guests. Thank you once again for your feedback and certainly look forward to welcoming you back to us in our usual Thai hospitality to score 100 from you. Best regards. Hotel Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just an average hotel, i have booked this hotel by seeing some excellent photos posted in google and at the price it was offerd. Hotels outside view and lobby view is great, size wise this a big hotel, but in reality when it comes to rooms its very average quality. Rooms are all with very old interiors.Bathroom accessories in poor condition. Restaurant serves breakfast with average quality. I have never seen a hotel where You cannot order eggs of your choice. They make some fried eggs thats the only option available. Worst internet connectivity. Complementary wifi is of few Mb only. So be careful with your usage. Complementry drinking water they keep inside the room, which is also giving some worst taste. All in all i dont recommend this hotel unless you really don't have any other option. Attitude of the staff towards indians are totally unacceptable.
Read more
Date of stay: January 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BKKPALACE, Manager at Bangkok Palace Hotel
Responded Jan 23, 2020
Dear sin-ki0001 Thank you for reviewing and pleased accept our apologies for not meet your expectations on this occasion. We value your feedback and wish to let you know that we are taking urgent measures to address all that you have highlighted here. We sincerely hope to have an opportunity to welcome you back and serve you in our more usual standard of excellence. With regards. Hotel Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our travel agency booked us here because as we requested that we should be near around the pratunam mall and night markets. Our experience here is not that amazing because they need to improve their comfort room especially their toilet-it always blocked. But on the brighter side, the staff are so kind and accomodating as well as they have a great chef because they cooked delicious foods during breakfast. We spend our 2020 new year there and my only favorite there is the different foods and freebies.
Read more
Date of stay: February 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Absolute no for this hotel. I do not comment negative stays but have to share this with the other travelers and surprised that this hotel is allowed to operate on a destination which is filled with great hotels and tourism destinations. To start with the bed as well as bath linen was badly stained for both the days of stay. We had two inter connected rooms . I understand they this old is on outdated place but never expected the soft touches of hospitality not taken care of. The staff is completely rude. The top management needs to look into some of serious concerns which are not tourist friendly. The breakfast buffet closes at 10 am , the gym and pool is closed on a Sunday. My daughter wasn’t well and I had to get her some soft food, asked for a fork and the answer I got was no service. Asked for a dental kit and this was the same answer, no service. Later on we friends wanted to catch up for drinks in a room and asked for a few glasses and wine opener and were told no service. The slogan of the hotel is NO SERVICE. Fruits kept on disappearing from the breakfast buffet and were never replenished. Lastly at the time of departure we asked for only an hour of late departure and were told we had to pay. The staff had confirmed the late departure only for someone to prompt her for benign not to offer this and charge. Horrible experience in every aspect of the service . I emphasize that I have stayed in some very old and outdated hotels but the staff are friendly and ready to help. This does not seem to be the case here.
Read more
Date of stay: August 2023Trip type: Traveled with friends
Room Tip:Absolutely pathetic hotel and have problem of pests
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 of us stayed in one room (room 1215) which was ok, bed really hard wasn’t a problem for us. Pillows are like a balloon personally found it hard to sleep on so didn’t use them. Big windows overlooking town which was nice we stayed on 12th floor good views. Stayed over New Year’s Eve and stayed in so seen most of pretty fireworks. Bathroom was ok took three attempts to flush loo (weird) and had a funny low bathtub instead of shower. When we showered it didn’t really drain fast so ended up standing in a bath tub full of water. Next person had to wait a long time to shower. Room was clean and they changed towels etc daily.
Breakfast (6-10am) was included big buffet style. Lots of different choices from Thai to Indian with some basic fruit and bread. I’ve had better buffet breakfast included in Bangkok before this wasn’t my fav. We didn’t have lunch or dinner so can’t comment. It seemed there was a lot of Indian food tho.
Swimming pool is big and it wasn’t busy at all. You get towels and beds, and there’s bed topping for a softer feel. You need to collect them from the corner apart from us no one saw them tho they are a bit hidden. There’s a bar but no one had any drinks. You get more sun in the morning hours by around 2pm ish the hotel casts a shadow. It’s a bit windy up there too but lovely when it’s super hot of course. Also clean pool clean area.
Read more
Date of stay: January 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BKKPALACE, Manager at Bangkok Palace Hotel
Responded Jan 13, 2020
Dear szandrad2014 Thank you for traying the Bangkok Palace Hotel and your review posted on TripAdvisor. We appreciate your detailed feedback and we really understand perception of our guests. It is very valuable for us and certainly look in to the matters to be improve and up graded. We hope your new year started in happy ways and we look forward the another opportunity to welcoming you back to us for enjoyable and memorable stay. Best regards. Hotel Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cape Town Central, South Africa31 contributions31 helpful votes
Yes it is suitable for kids. Lovely setting. I’m unsure if there are play rooms besides the pool area.
It was clean and the staff was helpful when service was needed.
Dear Sir,
THB 800.- for an extra bed per night including Breakfast for 1 person.
Guest can always make the reservation through our Hotel Website
Promotion room rates are ON now.
Thank you very much.
Best regards - Ms. Penn
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
