Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Bangkok Palace Hotel is situated across Makkasan railway station, and minutes from Airport Rail Link - Makkasan Station, Petchburi MRT station, Ploenchit BTS Station, Expressway, and the shopping and eatery district of Pratunam. Families, couples and business executives alike find Bangkok Palace Hotel to offer a wealth of comfort during their stay in Bangkok - the city of angels. Coupling unmatched access to the most-visited Makkasan - Pratunam attractions, Bangkok Palace Hotel is just minutes away from Central World, Siam Paragon, Platinum Fashion Mall, MBK shopping mall, the four-faced Buddha, and much more.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quirky Hotels
Park View
Languages Spoken
Thai
Location
1091/336 New Petchburi Road, Bangkok 10400 Thailand
Name/address in local language
Bangkok Palace Hotel
4 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
I stayed here on a sightseeing tour. The hotel is next to the highway, but the noise was not a problem. The breakfast was buffet style, but it was good for the price. The room was old. The bathtub drain was clogged easily, so it was painful to have the water back up. The room key was an old-fashioned key. When going to the downtown area, I catch a taxi under the highway, but if the timing is bad, the taxi doesn't come, so it's sometimes faster to have the front desk call a taxi. You can also get to Baiyoke Sky Tower in 20 to 30 minutes on foot, so depending on your perspective, it may be good in terms of both price and location.
Read more
Date of stay: July 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
To be honest, I did not expect my experience will be this good given they do have a lot of negative reviews. Here's my thoughts:
Pros:
They are categorized as a 4 star hotel: In every country, the standards are different. In Thailand, I believe this is a good hotel. The place looks old and vintage but the place is clean, it is comfy and exactly what we need; quiet place.
The staffs are accommodating: They are accommodating and very courteous. If they cannot speak English, you will know based on their facial expression. Do not take them wrongly as not everyone speaks English. If you have questions or requests, it's best to go straight to the front desk. They speak English and can easily be understood.
The place is near markets: This hotel is walking distance to Pratunam Market, Platinum Mall and Central Mall. It's also near 7-11. (Although quite far during night time as the back gate of the hotel is closed from 10pm to 8am, you have to walk around the hotel to get to 711 which is about 15mins from the main gate)
All in all, it was an amazing stay. We enjoyed every bit of it!
Cons:
Swimming pool: It is under maintenance, not sure until when but it is currently closed. We're there from Sept 12-15, and it didn't open. We didn't bother to ask when it'll be opened.
Buffet food: The buffet food is quite nice but I sure hope they have broader menu. Their breakfast menu is repetitive. Sausage, eggs, noodles, cereals, bami, stirr fried chicken, french toast, 3 indian dishes, fruits and salads. They also have bread, spread, coffee and tea.
I hope they have more beef or pork viand on their menu. Everything was good though, or they can have differing menu everyday. MWF menu is different from TTHS, something like that so the food won't get too boring to eat.
Read more
Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Hotel has most locational advantage. The room services are extremely poor. Most importantly there no locker in the room, which they have to install in each room for the convenience of the guests. with theft threats all around Bangkok, it is the minimum that the Hotel management can do. Also language is a big big barrier. If Thailand depends so much on tourism, then they need to boost this human skill.
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from e-commerce Bangkokpalace, Sales at Bangkok Palace Hotel
Responded Feb 20, 2024
Dear PriyaLenka, Greetings from Bangkok Palace Hotel! Thank you for choosing our property for your accommodation requirements and for spending your precious time to write your feedback. We are delighted that you had a nice vacation and were able to take advantage of our strategic location. However, we regret that our room service did not meet your expectations and there was a concern with the absence of a locker inside the room and the language barrier. Yet, we highly appreciate your comments as they allow us to see the areas that need further focus. Rest assured that we will deal with these concerns accordingly to provide a much better experience to our valued guests like you. We welcome the opportunity to have you back and impress you on your next visit. Best regards, The Management
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very bad service experience.... They made mistakes and i pay the price. Better pay more little bit get newer hotel and for sure better service. In the morning when i went to breakfast at gate they already ask mu room and they already let me in for breakfast ( Today i can not eat that breakfast at all) later on they said my booking didn't include breakfast and i need to pay..... The thing "they ask my roon number and they didn't say anything about i need to pay before i eat"..... This very ridiculous. i felt like being cheated to pay something that i can't eat mostly indian style food with curry that make my stomach problems
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Traveled on business
Room Tip:Reconfirm everything in advance
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from e-commerce Bangkokpalace, Sales at Bangkok Palace Hotel
Responded Feb 20, 2024
Dear kuncorop2023, Thank you for sharing your comments about your visit to Bangkok Palace Hotel. Feedback from guests is highly valuable to us as it allows us to see the areas that need further focus and continuously improve our services. We regret that there was confusion about the breakfast, which was not included in the booking price that you paid. Please accept our sincere apology for the inconvenience it has caused you. Rest assured that we will provide all the necessary information upon check-in to avoid this incident. As for the food, if there are special requests or special dietary requirements, kindly inform us ahead of time so that we can make adjustments if possible. Once again, we apologize for the inconvenience and hope that you can give us a chance to make it up to you on your next visit. Best regards, The Management
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Absolute no for this hotel. I do not comment negative stays but have to share this with the other travelers and surprised that this hotel is allowed to operate on a destination which is filled with great hotels and tourism destinations. To start with the bed as well as bath linen was badly stained for both the days of stay. We had two inter connected rooms . I understand they this old is on outdated place but never expected the soft touches of hospitality not taken care of. The staff is completely rude. The top management needs to look into some of serious concerns which are not tourist friendly. The breakfast buffet closes at 10 am , the gym and pool is closed on a Sunday. My daughter wasn’t well and I had to get her some soft food, asked for a fork and the answer I got was no service. Asked for a dental kit and this was the same answer, no service. Later on we friends wanted to catch up for drinks in a room and asked for a few glasses and wine opener and were told no service. The slogan of the hotel is NO SERVICE. Fruits kept on disappearing from the breakfast buffet and were never replenished. Lastly at the time of departure we asked for only an hour of late departure and were told we had to pay. The staff had confirmed the late departure only for someone to prompt her for benign not to offer this and charge. Horrible experience in every aspect of the service . I emphasize that I have stayed in some very old and outdated hotels but the staff are friendly and ready to help. This does not seem to be the case here.
Read more
Date of stay: August 2023Trip type: Traveled with friends
Room Tip:Absolutely pathetic hotel and have problem of pests
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pros: Silent / lot of shopping options below and around the hotel / good breakfast/ comfortable bed.
Cons: Front staff not guest friendly/ some rooms have bad smell/ intercom & master control do not work.
All the cons can be fixed if you inform the front desk; sound from the next room flushing the toilet keeps you awake.
Check the room for bad smell, master control and AC condition before you occupy it, they will help you out of you report.
Lights are not enough in room and especially in toilet to shave but can manage.
Value for what you pay; also remember- most of what you save will be spent on taxi or tuk tuk to commute to main areas of Bangkok.
I stayed with family and we took 04 rooms for 03 nights, we did Chiang Mai and Phuket and on the way back to Bangkok we took another hotel just because of the location;.
Again, this hotel is worth what you pay.
Read more
Date of stay: April 2023
Value
Location
Service
Room Tip:Leave your bags in the front counter, take the key and check the room before you settle for the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed there on march 24.The rooms are very old and full of cockroaches.It is high time this place needs a renovation.Years back this property might had 5 star standards but now I would rate it 2 star. I have heard thai people are welcoming but the staff at the hotels are so arrogant be it cashier,receptionist and even the BELL BOYS soooo rude.
They are very racist toward Indians
The best proverb that suits this hotel is “Make hay whilep the sun shines”
I’m telling this because they charge you money even for the basic needs ie: Baggage weighing I had to pay 10 THB for weighing the baggage each time ,who even charges for baggage weighing,almost all the hotel provide it for free.And please train you staff to be more courteous or should I pay for that also.
Read more
Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from e-commerce Bangkokpalace, Sales at Bangkok Palace Hotel
Responded Mar 11, 2024
Dear bkrish94, Greetings from Bangkok Palace Hotel! Thank you for staying at our property and for taking the time to share your experience with us. We deeply regret your expectations were not met during your stay at our property. This is not the kind of experience we hoped you would have with us and we apologize for the inconvenience. Rest assured that we will call out our housekeeping team to rectify the concern about the cockroaches. We know the value of warmth, friendliness, courtesy, and good customer service in the hospitality industry and we are very sorry that you were not satisfied with the level of service provided by our staff members. Our guest's opinion and satisfaction matters a lot to us. Thus, we will ensure that proper retraining will be provided to provide a much better holiday experience to all our valued guests like you. We hope for the chance to welcome you back and impress you on your next visit. Best regards, The Management
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were booked to stay here by a travel company for 2 nights after a cruise. When we arrived the area outside the hotel is an underpass with stray dogs and rubbish strewn about. We didn’t want to get out the taxi. When we entered the lobby there was a horrid smell of drains. Then on approaching the reception to check in we were greeted with two unsmiling unfriendly faces. No welcome at all, then when I handed over our passports and filled in the registration cards I was asked to deposit USD $40 in cash. I obviously questioned this and was pointed towards a sign on the desk indicating that this is required in case of any damage to the room. When I refused and said some hotel hold an amount on a credit card for this purpose I was hold cash only. I handed over the cash and had a receipt. The room wasn’t ready but we were not given any information about the facilities or where to go. There was no bar or cafe/restaurant visible. After a few minutes of sitting around in a dark and smelly reception area I told the guy behind the desk we would not be staying. He reluctantly asked why and I told him that it was the worst welcome we had ever received from any establishment. I received my deposit back and we booked rooms at the Holiday Inn Silom. What a difference, door opened for us by the smiling doorman and a welcoming smile from reception. Don’t book accommodation here, it’s horrible!
Read more
Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from e-commerce Bangkokpalace, Sales at Bangkok Palace Hotel
Responded Feb 19, 2024
Dear Stuart O, Thank you for taking the time to write your comments about your experience during your visit to our property. We regret to hear that we did not meet your expectations, and we apologize for any inconvenience you had. We understand how frustrating it can be when you have an unpleasant encounter with people from the hospitality industry, who are expected to provide warmth, friendliness, and good customer service. Please be informed that we do not tolerate inappropriate attitudes towards guests. Rest assured that we will coach them properly and remind them to maintain friendliness and warmth while striving to provide the best possible customer service to all our guests. We also took note of the other concerns you brought up and will address them properly as we continue to improve our services. Hopefully, you can give us a chance to impress you on your next visit. Best regards, The Management
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Recently stay in this hotel with my family. Hotel is very old but still managed well in terms of cleaning. Rooms were okay types and will all the basic amenities like tea/coffee machine, dryer etc. We had requested for the Dental kit and found that it’s paid but we were not carrying the same so finally bought from them. They were very strict about the checkout timing which was 12 noon and late check out was chargeable so we did on time.
Read more
Date of stay: March 2023Trip type: Traveled with family
Room Tip:Location is quite good if you have to do lots of shopping, only 500 mtr away from the the Indira...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1. If u stay in this hotel u don't need to go for wild safari as cockroaches/lizard are already here.(video proof attached) 2. Washrom were last renovated during year 2000 so that u feel old world charm here(don't expect bathroom fixtures to function). 3. Staff is very friendly if u are Indian , they look at u like u are joker in a circus and treat u like one. 4. They trust Indians so much that they take deposit of 1000 baht from them at the time of check-in. 5. You should be punctual at breakfast and they take it very seriously if u are late even by 5 mins over time , breakfast is gone. 6. Only guest should be punctual however hotel staff is very linient when it comes to pool timing as it is opened later than the specified time. Also it is closed on weekend so that u don't spend time in hotel.
Read more
Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cape Town Central, South Africa31 contributions31 helpful votes
Yes it is suitable for kids. Lovely setting. I’m unsure if there are play rooms besides the pool area.
It was clean and the staff was helpful when service was needed.
Dear Sir,
THB 800.- for an extra bed per night including Breakfast for 1 person.
Guest can always make the reservation through our Hotel Website
Promotion room rates are ON now.
Thank you very much.
Best regards - Ms. Penn
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
