The staff there were very helpful and polite. The hotel rooms are very clean, cozy and spacious and the location of the hotel is very convenient as the mall Terminal21 is right beside it and a Mcdonalds right beside the hotel as well. Had a lovely stay at this hotel!
Always as good and amazing westin standard of service. Returning for the 2nd time after many years. Something I love about Westin is always the heavenly bed signature. Its always consistent whereever you go I was on westin these recently from bali, desaru to bangkok. It never failed to impress me and my family.Still as good as ever. Property is starting to age, no doubt very well maintained, clean and comfortable. I brought my family here and my son loved the room! Breakfast was unbeatable compared to many others. To name a few, they have the most amount of dried fruits and condiments for cereal breakfast. Good selections of international buffet- western, chinese dim sum, live noodle station, japanese, egg stations, Indian live dosa station, local Thai, danish pastries. Super warm and crispy freshly baked croissant! Oh lala! Fresh juice bar, they have live teppanyaki frozen yoghurt. Wide selection of fresh fruit and salad bar. Club lounge selections are fantastic as well. My boy loved the pizza and potato chips. Haha. We are well pampered. Most importantly what make this hotel great is not the food, facilities or hardware. Its the people. The team that cares and serve the guest with sincerity. Impeccable service from the westin team. I would like to especially mention mr. X and team from concierge that have assisted me throughout. From reservation to introducing nice food around the area. Try ‘the local’ restaurant it serves very good classic thai food. which is nearby. Take a tuktuk ride there. Also to the housekeeping team, thank you for making our room so comfortable. Also front office for making checkin and checkout seamlessly smooth. Many thanks to club lounge team for always ensuring we enjoy our time relaxing! Pool is good, a stream of waterfall that works like a massage on the back. In room dining food quality is 👍 try the beef burger! It is huge and juicy!Some Only thing that could have been there is the westin kids activities but understood that things are coming back slowly after the horrible covid. Too much good to mention. I will be back. Thank you westin!…
Excellent concierge team guided us to right place to visit crew and enjoyed the place. Me. Prapanpong guided us to visit and make everything available to us. The evening was really enjoyed and thanks to the Westin front desk. Very help full.
We stayed in the Westin Sukhumvit the last night we were in Bangkok before we flew out. This is a great hotel in a great location. The only thing we regret we missed was the breakfast buffet but we left too early in the am to get it. Rooms are large, we had a high floor with good view, pool is very nice and service was amazing!
After a long "forced period of home confinement" because of covid-19, my wife and I with time for a short vacation decided to fly up to Bangkok. Familiarity is quite important for me and I booked the Westin Grande Sukhumvit for our 4 days 3 night stay. This is our favourite hotel in Bangkok though I / we have stayed in many other hotels in our previous trips to Bagkok eg Lebua, Hyatt, Hilton, etc The location is fantastic because it is just opposite Terminal 21 Mall and access to the subway / train stations. The service was fantastic from the time we alighted from the limousine at the front of the hotel to checking-in at the Club Lounge. This is where we met K Seri who was manning the desk with his colleague. He was a gem as his spoken English was very good. This probably enabled him to be extremely communicative. Of course his bubbly and very friendly personality also helped. Seri made our stay alot more pleasant as he was very patient and explained in detail each time we have any enquiries during our next few days of our stay in Bangkok. We also observed him to be helpful and always smiley and so happy to serve. For this visit, our breakfast was consumed at the hotel's Cafe instead of the Club Lounge. However evening Happy Hour from 6 to 8pm is still ongoing. The range of finger food / snacks served is respectable and indeed suffice for those of us who are looking for a light dinner. Of course Seri is there always eager to serve or exchange some pleasantries. The staff at the Concierge were also very helpful in calling for taxis and enusing that the taxi drivers are very clear of our destinations. Indeed it was another very memorable stay.…
Hotel is clean, room is spacious, location is strategic across a shopping mall and train station. Hotel and room look tired. A typical old hotel where light is less at room. Chair in room is worn and torn. Some stain appeared in furniture despite overall room and hotel are clean. All equipments in room working well. Breakfast is standard. Check in and check out are standards too, not impressive but not bad at all. May look for something newer next time coming to Bangkok at such rate.
Probably not the newest place in town, but one of the more classy, well-served place. The location is gold, with Terminal 21 and Asok station escalators just across the alley. Stayed in the higher floors with an upgrade, with a decent view of Bangkok’s bustling downtown and access to the Westin Club lounge. Lovely breakfast with great selection of local and international food. Really enjoyed the noodles station and the frozen yoghurt from the cold plate. Fitness was small but well equipped and maintained. Westin club lounge on the 24th floor was where check in and check out happened. It was nice and smooth, and some very decent afternoon tea and happy hour grubs if you decide to drop by. Natty was a superstar during check out, it was quick and smooth, with the luggage arranged for the late night flight. Would defo return for another Bangkok trip…
The staff at the Club lounge is very professional and helpful, in this case K. Seri and his colleagues. The club lounge staff went above and beyond to help me with everything I needed. I always enjoy coming here.
I've always stayed at Westin Grande whenever I go to BKK for its excellent location next to Terminal 21 and Asok BTS. The hotel room size although not as big as some other properties is cosy, well equipped and most importantly, the heavenly bed is irreplaceable. I've travelled to US and most of time I will try to book Westin wherever possible. The service provided by maid Somwas is attentive, polite and smiley even behind her mask. She attended to our requests and given that it was a hot period during July, she anticipated our needs and provided lots of mineral bottles of water for hydration. I've never had that given to us before. Please recognise her hardwork and she is exemplary of how a service staff should be in a five star property.
Ms Monhathai Malasmas and her team are excellent. The customer service provided outstanding. Food and drink fabulous. As a Titanium elite stayed in 5 Marriotts this trip. Best Exec lounge by far. They always provide an upgrade if available and truly appreciate your business.