Great location and easy to travel around Bangkok. Modern design and building with traditional style. Excellent service , all helpful , and friendly staff. A special thanks to Ms. Runchana who was helping me booking a hotel limousine. Although we have been changing back and forward couple times, she was really nice and kind to help me til the end.
Staying at the Sheraton Grande Sukhumvit was an experience my family and I will cherish for a lifetime. It goes beyond the amazing architecture and ambience of the hotel—the staff is what truly made our stay so special. Our butler Orun surprised us with a lovely dessert plate and went above and beyond for all our needs. We felt like we were executive members and really experiencing the benefits of the Luxury Suite! Any time we dialed zero Orun was always quick to answer the phone and come to our room to fulfill our requests within less than 10minutes. I was so impressed with how Kotchakorn from Guest Services would email me about our laundry to ask about any tears or stains discovered in our garments. Even the way the clothes were neatly delivered back to our room was a pleasant surprise. What really warmed my family’s heart was the one-of-a-kind personal customer service we received from Veera at the concierge when it came to planning my sister’s midnight birthday surprise. Veera emailed me balloon, flowers, and champagne options; told me the cake was complimentary; and coordinated with the Food and Beverage manager to make sure they would make an exception of delivering dinner in-room dining to us at midnight. He took care of everything for me! At 11:58PM staff members arrived at the suite to help me decorate the room! At midnight, I brought my sister in, they turned off the lights, and sang Happy Birthday to her with my family! My sister was SO happy and surprised and we loved the food. The pool boy was great and always said hello to us and gave us our towels every time we went to the beautiful pool. The staff at the Grande Spa also made our stay so relaxing. We went to the Spa 3 times and loved every single experience. We also enjoyed the food and staff at the breakfast buffet that we went every morning! Lastly, we can’t state enough how thankful we are for meeting Songpol. He always arranged our driver for us and whenever he’d find out where we were going and gave us so many tips on where to shop and where to eat. He would talk to the driver before we’d get in the car to tell them our route for the day and even gave us the best times to go to the Floating Market and temples so that we could really experience them. Songpol not only felt like our personal travel guide, but a dear friend of ours and is what made our time in Bangkok so memorable and now one of our favorite places in the world. Thank you SGS for our best vacation yet! We will certainly be back soon.…
I stayed here for 2 nights and enjoyed breakfast t the Rossini. I was served by Nina and her team. They were very attentive and provided exceptional service throughout the meal. The food also had quite a wide variety of various international cuisine. There was a wide selection of pastries and bread.
Excellent location with Sukhumvit Pros Friendly service Good spacious rooms and bathroom Excellent housekeeping Great breakfast Good connectivity with Asok bts station Terminal 21 mall is connected with the hotel through a bridge No cons....
It's first time to stay Sheraton sucoomit Bangkock I stay 4days in this hotel. I'm very happy stay hotel because Nina,Fah,Korn,Air. they are very kind I 'm so happy when I eat breakfast during stay hotel thank you so much and I'll book next time again.
I was moved by the special service of a Korean staff. We are Koreans who stayed in Sheraton for 9/21-9/22. I asked for Grab for an hour in the sheraton Lobby on my way back to the airport, but I couldn't get a taxi. We had to pay cash (baht) for the taxi that the hotel calls, but unfortunately, I didn't have cash. Korean staff Mr. Jonghyun Jeon recognized our difficulties first and talked to us to help. So I borrowed cash from him and arrived at the airport safely. Maybe we wouldn't have been able to go back to Korea without him. His special service is the face of Sheraton, and it could be a good memory for Sheraton Scumvit. I will go to Sheraton again and I am writing to let everyone know his kindness. Best regards, -Visitor Ms. Yumin Park 전종현님 , 너무 감사해요 🏼 저희 진짜 비행기 놓칠뻔 했는데 감사함을 어떻게 보답할까 고민하다 후기로 도배하는걸루,,,, 한국인 최고!!!! 그리고 잘생기셨어요…. 네… ☺️…
This lounge is simply amazing. As a platinum member, I am pampered with nice cocktails and live Jazz bands. More importantly, the hostesses are sweet and friendly. I always enjoy and relax every time I sit in. Especially worth mentioning is a hostess by the name of Nisha. Not only she is courteous and pretty, she always greets me with confidence and warmth. I would definitely rate her 5/5. Excellent!
Sheraton Sukhumvit had been my default hotel option for years. The warm hospitality by the staff from the bell boy who greets and welcome me everytime to the breakfast team at Rossini made every stay extremely delightful. The smile and attention to details during breakfast at Rossini helps to start my day on a positive note and the helpfulness of the bellmen who made sure that it’s the right car that I am boarding makes me feel safe and well taken care of. Despite new hotels popping up in Bangkok every year, Sheraton remains my choice. The hotel might have aged over the years but the warmth of the team made me decide to stay here everytime. It’s the feeling of home away from home.
Good atmosphere, excellent service and all staffs are very professional especially Khun Sopida with clearly benefit explanation and escorted me to the room, also provided room orientation and was honor greeted by K. Bint Front Office Manager upon arrival.
high quality food and very professional server nina, fah, korn, jam. i loved fresh mango, papaya, watermelon and many tropical fruit. if i visit to bangkok again, i will stay in Sheraton Grande Sukhumvit a Luxury Collection Hotel Bangkok.