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Embark on an unforgettable journey of romance and discovery at the Banyan Tree Bangkok, your perfect sanctuary in the heart of Thailand's bustling capital. Nestled within the iconic cityscape, our hotel is an oasis of tranquillity and luxury for couples, families, and solo travellers seeking to explore Bangkok's endless wonders. Strategically located near revered cultural sites like Wat Pathum Wanaram (2.3 km) and the vibrant Sukhumvit area (2.7 km), Banyan Tree Bangkok is the premier choice for guests eager to experience this dynamic city's rich history and lively spirit. Our esteemed guests are just a heartbeat away from top tourist destinations, sumptuous dining, and the majestic castles of Bangkok, including the Grand Palace, The Chakri Group (Phra Thinang Chakri Maha Prasat), and Phya Thai Palace. Indulge in the comfort of our elegantly appointed rooms, each equipped with a flat-screen TV, air conditioning, a well-stocked minibar, and complimentary high-speed Wi-Fi access, ensuring a seamless connection for leisure and business needs. Revel in the panoramic city views from our rooftop terrace, unwind with top-tier room service, and let our dedicated concierge curate your personalized Bangkok adventure. Elevate your stay with a rejuvenating dip in our exclusive pool, and start your day with an eclectic breakfast selection featuring local and international delicacies. A culinary odyssey awaits epicurean travellers at nearby acclaimed dining venues like Vertigo and Moon Bar. Enjoy the convenience of complimentary parking, underscoring our commitment to a hassle-free stay. Whether embracing romance, exploring historic landmarks, or conducting business, Banyan Tree Bangkok is your gateway to the City of Angels.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Nestled in the heart of Bangkok, the Banyan Tree Bangkok is lauded for its strategic location, with guests enjoying easy access to urban attractions and vibrant nightlife, although navigating traffic can be a caveat. The hotel exudes a welcoming ambiance, complete with live tunes and plush decor, and is celebrated for its scrupulous cleanliness.
Guests frequently commend the impeccable service that enhances their stay, and while the hotel's opulence comes with a price, many argue the indulgent amenities, including a serene spa and a rooftop offering panoramic vistas, are well worth the expense. However, a few guests suggest the rooms, albeit spacious and luxurious, could benefit from a refresh to match the hotel's high standards.
Location
Convenient
Atmosphere
Inviting
Rooms
Spacious
Value
Exceptional
Cleanliness
Spotless
Service
Attentive
Amenities
Lavish
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On arrival with transfer - we pulled up and were met with smiling faces and shown to a seating area, after a long flight much needed. Quickly introduced to an assistant who commenced check in. We were given a very small welcome drink after a very long flight I asked could I have another drink, but this did not materialise. We were shown to our room, which was a very nice room and the bathroom was perfect as we could share facilities without tripping over each other. Bit disappointed with storage space for luggage etc. breakfast was very good, tried foods we hadn’t before and was impressed by the standard. Tea/coffee service was quite slow as they were busy, it was easier to collect our own despite staff indicating they would deliver to table. Dinner at Vertigo was as expected, very nice, very expensive and well worth a treat. My sea bass was cooked perfectly. Overall my stay was a good stay, some minor niggles, didn’t use the pool etc as only there for 4 days, would stay again, but would book a river view as our view of blocks of flats wasn’t very interesting. Our fault, we didn’t check what was booked for us.
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Date of stay: January 2025Trip type: Traveled with friends
Room Tip:Book a river view room if you can, and go for breakfast before 8am as super busy after then, but...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nopparat Aumpa, Owner at Banyan Tree Bangkok
Responded 3 weeks ago
Dear HelenH-E, Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. We have also noted of the areas that you feel can be improved such as the timeliness of the food services. We will share this feedback with the team and look at these aspects of service which we fell short to improve in the future. We do hope that you will consider staying with us on your next visit so that we can show you the essence of the renowned Banyan Tree service. With Best Wishes Nopparat Aumpa General Manager
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After an incredible 1-night stay at Banyan Tree KL, we quickly planned for a Bangkok family vacation around a stay at the Banyan Tree Bangkok, but decided to extend it to 3 nights. We figured this to be an optimal time to experience all that the property had to offer. We got an excellent HERA rate (Accor's rate for luxury travel advisers) that apart from its usual inclusions of property credit, upgrade, breakfast, etc was also a “pay 2 stay 3” rate. This coupled with the fact that we were Accor Gold at that time along with our Accor Plus membership made the stay potentially very rewarding. We had initially booked for a Serenity Club room that gave us access to the club lounge. Sometime before our arrival, the hotel decided to rearrange their room classification and so our booked room got mapped into a “Panorama River View” room. I sent an email to their GM Nopparat Aumpa (Khun Kai) which was answered by the director of reservations & sales Phatsakorn Koetthongkham. He offered two upgrade options, either a One-bedroom Suite or a Vertigo Club Park View room, each with an extra bed. Although the former would have been much spacious, the suite was located at their lower floors (23-32) while the Vertigo club room was located at the highest floors (55-58) facing the Lumpini park. Apart from the best location, these rooms included a sunset drink at the Moon Bar (for all 4 of us) and priority booking at the Vertigo.
We arrived at the hotel a little after 10 AM and as we proceeded to the ground floor reception we were quickly whisked away to the Serenity Club lounge at the 19th floor to complete our check-in formalities. We were warmly received by James, the club lounge host, who very nicely explained all our inclusions as we enjoyed a soothing welcome drink after cold towels. We got a room on the 56th floor (#5602) which being at the corner had an excellent view of the park but also the Mahanakhon tower was visible. We thought the room looked a bit dated and was also on the smaller side for a family. On entering there was a full-sized glass-topped work desk on the left along with a chair. On the right, we had a fully-stocked mini bar including a Nespresso machine. There was a daybed-cum-sofa, an oval glass-topped centre table and a single seat chair. The queen-sized bed was at the other end of the room which was on the firmer side. In between, there was a cabinet with drawers that also included their signature aromatherapy amenities. The TV was hanging right on top of this. I had seen some of their rooms to have a walk-in closet but ours didn’t which just had a standard wardrobe. The 5-fixture bathroom was equally compact and it had none of the lavishness of Banyan Tree KL bathroom. They had a bidet toilet but this was of the older American Standard variety which was not that responsive like a modern Toto. The Thai elements in the room were limited except for the framed painting at the headboard. As mentioned, the room was really small and when the extra bed was placed there was not enough space to even keep our three suitcases. Hence we requested the house-keeping to remove the extra bed every day and replace during the evening turn down. This was done every day without any issues. The welcome amenities included some pastries while a nice heart-shaped cake was placed later as we were also celebrating our anniversary. In general, the house-keeping was efficient and each night during turn down they would leave one unique piece of item, a toy or baby lotions sometimes or even a sleep enhancing oil.
The USP of the room was, of course, the views from its two windows which were indeed out of the world. Lumpini park was on the right, the buildings of Sukhumvit visible behind it while on the left you could see Mahanakhon, other Silom tall ones and a few near the Chao Praya too although the river itself was not seen from this side of the hotel. The views were even grander at night with the city lights on and you could perhaps spend hours looking at all this trying to identify the individual skyscrapers.
Among their restaurants we tried Bai Yun, the modernist Cantonese and Saffron, the Thai restaurant. At Bai Yun we went for lunch where among otherthings we tried the shrimp siu mai with black caviar, the steamed scallop on a bed of noodles and the crispy soft shell crab, all of which were excellent. The simpler Yang Chow fried rice tasted better though than the more lavishly presented fried rice wrapped in lotus leaf. The service here was to the point, while it was much rushed at Saffron, their signature Thai restaurant. It was true that we went there without a reservation and about half an hour before their last order time but the servers were also continually running around and dropping things. For example, our host suggested to place the dessert even before we could finish off our mains. Here, the Massaman Curry (Southern style) and the Pad Thai with the jumbo river prawn were good although this was definitely not the best Thai food we had during our trip. We wanted one of our meals at Romsai too, their ground level international/buffet restaurant, but it would always close early and they didn’t seem to serve a-la-carte for dinner at all. Instead, we had one of our breakfasts there. It was not very crowded and the menu was slightly more elaborate than at the Serenity lounge, for example, they had some extra Japanese and Indian items. It was a completely different experience at the Moon Bar when we went for our complimentary sunset drink. We were literally jostling for space all the time with the Bangkok crowd and every square inch of the place was teeming with people given the popularity of the venue. We ordered from a separate and limited menu but it was worth the experience I thought. Although, we didn’t see any actual sunset given clouds always at the horizon it was still nice to have observed the change of scenery as the dusk settled in and the city lights started to glow slowly.
On the other hand, we loved the Club Lounge. Unlike other such places at Bangkok this one was kids friendly too. Their cocktail hours were quite the treat. The food, including hot items, were decent but what stood out was their drinks selection, especially the sparking wines including the rose ones. There were some nice cocktails and mocktails too on their menu and the staff would actively come over to refill your glasses. Of course, beer was always available at the lounge right after breakfast while there was also high tea before the cocktail hours, which we actually missed on all the days. For a Club Lounge the breakfast at Serenity was very elaborate with an egg station that had almost 9-10 items including some very unique local delicacies. There were noodle stations, congee stations, dim sum bar, many hot items, cold cuts and still others. In summary, if you had access to this lounge you could safely ignore the Romsai breakfast downstairs without missing much.
Although a language barrier persisted, it was nothing of the sort we experienced at other similar properties at Bangkok. Here, the staff genuinely tried to understand your queries, were eager to help and would always try to offer some solution. We checked-out from the Club Lounge and while James was off that day our check-out still proceeded without much hiccups. I had saved our food bills so that the USD 100 credit could be applied and I even managed to redeem ALL points to pay off the remaining bill. In fact, the property may be showing its age but the staff more than made up for it and they definitely had been well trained in their art. While a single person should not be credited for this, it goes without saying that Khun Kai, the GM for some time now, must have a very important role to play here. In spite of her busy schedule, she still managed to thank us for our stay as we were walking out of the lounge post check out.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip:The higher the floor better are your views, but the suites do not have any view just the space.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nopparat Aumpa, Owner at Banyan Tree Bangkok
Responded Nov 7, 2024
Dear Khun ArnabSam, Sawasdee ka! Warmest greetings from Banyan Tree Bangkok. We are glad to welcome you back to Banyan Tree Bangkok during your latest visit to Bangkok. We are beyond delighted to know that you had a wonderful time during your stay. It is truly our privilege to be able foster a close relationship with our guests. I am glad to learn that we were able to contribute to your memorable moments at Banyan Tree Bangkok. Please also rest assured that your kind comments will be shared with our team. It is our pleasure to these gracious memory with you. Again, thank you for taking your time to share these moments with us. We will be looking forward to welcoming you back to Banyan Tree Bangkok again in the near future. Warmest regards, Nopparat Aumpa SAVP / General Manager
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Banyan Tree Hotel in Bangkok was such an amazing discovery for me.
There was slight confusion upon check-in, but it was resolved, and I couldn’t stay irritated for a minute longer because their front desk officer, Skylar, was such a darling.
It was my first time in Bangkok, so I wanted it to be super special. I flew in a day earlier than my teammates to have my much-needed me-time before the start of our meetings and conference.
I chose this hotel based on my research. I knew I made the right choice the moment I entered my room on the 48th floor.
The room was spacious and spotless. There were glass bottles of water in every corner, but Skylar reminded me that I could ask for more water if I needed it. I went to Chatuchak Weekend Market and Terminal 21 and was so pleasantly surprised upon returning to my hotel room and seeing that the curtains were turned down, the bed sheets were lifted on the sides, the slippers were waiting for me on a floor cloth by the bed, and the oil diffuser was lit, which made my room super relaxing.
Then breakfast came, and I just have to say it was also the best I have had so far. There were so many choices that I could afford to try something new each morning, even if the spread was almost always the same each day. Crispy bacon is life, so I was super happy to have it every morning. The other revelation was their iced Thai milk tea, which I could order as much as I wanted. 😂 It was super yummy, not too sweet, and the staff generously shared with me how they made it.
My two teammates who also stayed in the hotel all agreed with my observations of this hotel.
While waiting for our Grab ride, we were entertained by either the wrist garland maker or the lyre player, who played relaxing music that can be overheard at the breakfast restaurant downstairs.
All the hotel staff were so courteous, kind, and attentive, always eager to help and give guests a great stay at their hotel.
I have stayed in other expensive hotels in my country and other Asian countries, and this was absolutely the most mindful hotel I have ever stayed in!
I was able to prove it throughout my 5-day stay, with me looking forward to going back to my room with a different scent coming from the oil diffuser, then curtains turned down, bed sheet folded, the slippers placed neatly on a floor cloth by the side of our beds, and a different small gift on the bed waiting for us each evening.
No wonder everyone from Bangkok who knew where we were staying would say Banyan Tree Hotel is a fine hotel. I recommend this hotel to anyone who wants the most pleasant, relaxing, gastronomously satisfying stay in Bangkok.
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Date of stay: October 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nopparat Aumpa, Owner at Banyan Tree Bangkok
Responded Oct 11, 2024
Dear France A, It fills me with great pride upon reading the your review. I am glad that you chose to stay with us and that we have made a memorable experience of your stay with us. We use these reviews to continually improve our guests' experiences but it is always nice to be able to share such gracious comments to further motivate the team. I will ensure that your valuable feedback will be shared with the team. Thank you again for your insightful feedback. We do hope that you will consider to stay with us again if your travels bring you to Bangkok, otherwise we look forward to welcoming your family and friends. With Best Regards Nopparat Aumpa General Manager
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But unfortunately, that’s the most memorable thing about The Banyan Tree.
The staff need training with basic manners: we got told off at breakfast for using the wrong plates for pastries, at the bar we were told by the greeter (who’s job it is to find guests a table): “there might not be any tables - go and have a look”, and the door staff were supercilious and unhelpful.
The lounge has no class - looks more like an airport lounge than a 5 star hotel, and they’re clearly more focused on the photo-desperate influencer crowd than they are on their actual guests - they’re the ones who get special treatment when they arrive.
The rooms need an upgrade - a bit fraying at the edges, the wardrobe malfunctioning, the TV didn’t work properly, the shower is ridiculously powerful and focused. Bed was very comfy through. Don’t trust the pictures of the pool - if there’s one child in there splashing then it’s too small to swim as it’s so narrow.
The breakfast is great (if you ignore the surly staff) and the gym is decent, you can usually get a cab within 15 minutes - not bad for Bangkok.
Seriously, for the same money stay at the Sukothai next door - an infinitely more pleasant experience.
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Date of stay: October 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nopparat Aumpa, Owner at Banyan Tree Bangkok
Responded Oct 21, 2024
Dear Valued Guest, Thank you for taking the time to provide feedback on your recent stay with us. We sincerely appreciate your insights and are grateful for your honest review. Your feedback regarding the various issues you encountered is truly disheartening. It's clear that we fell short of our commitment to providing you with the exceptional service and quality that Banyan Tree is known for, especially our breakfast and club lounge services. I will personally address your concerns to the pertinent heads of departments for their instant investigation and improvements. Also, allow me to point out that plans for our next renovation project are already underway, and we anticipate significant enhancements to the guest experience upon its completion. I genuinely apologize once again for the disappointment and inconvenience you experienced during your stay. Your feedback is invaluable to us, and we hope that you might reconsider staying with us in the future, allowing us the opportunity to restore your faith in the Banyan Tree experience. If there's anything further, we can do to address your concerns or make amends, please do not hesitate to reach out to me directly. Your satisfaction is our utmost priority, and we would be grateful for the chance to make things right. Warm regards, Nopparat Aumpa SAVP / General Manager
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The rooms are a nice size, with a sitting/woking area in one room and a bedroom and bathroom in another. We stayed here twice, in different rooms, and both had the same problems - inadequate hvac/ slow shower drain/lack of electrical outlets/ lots of outside noise /low toilet.
Most of these problems are baked in. The slow shower drain is a maintenance issue.
Sleeping in a warm climate, one does not expect to make use of a sheet-wrapped down comforter as the only covering, but this seems de rigeur in the high end hotels we have used regionally. That’s ok if one can set the ac to cold. That’s certainly not ok when, as here, the ac is not adequate. The thermostat and most of the circulating air is in the sitting room and does not reach the bedroom area. I was unable to get it cool enough in the bedroom for a comfortable night under a down comforter. The result is a sweaty night. No amount of skin exposure could be achieved to overcome the poor circulation.
The electrical outlet plan is from the pre-device age. No outlets near the head of the bed. Only one marginally outlet available around the bed is on the floor near the bathroom entry. An extension cord is need to bring this outlet into play for one person in the bed. No other available outlets in the room. One in the bathroom and one in the sitting area but not in ideal locations. Old design.
Both of our rooms had slow shower drains. A regular shower becomes a standing in a lake affair as the water rises to fill the enclosed space. We mention this problem at check out for our first stay and the front desk staff did not appear inclined to report the issue, let alone take action to get it fixed.
Despite being hundreds of feet above the street, we had a lot of street noise throughout the night.
The toilet is a low one. This was fashionable once upon a time but is not a great experience for all but the shortest of guests, or children. Despite being hundred
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Date of stay: January 2025Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nopparat Aumpa, Owner at Banyan Tree Bangkok
Responded 1 week ago
Dear OttoSchwartz, Thank you very much for choosing to experience the hospitality of Banyan Tree Bangkok during your recent stay in the city and writing your review for us. We must sincerely apologize for the condition of facilities and any disturbing noises that caused you any inconvenience. Please allow me to point out that plans for our next renovation project are already underway, and we anticipate significant enhancements to the guest experience upon its completion. We appreciate you sharing your observations with us - allowing us to be aware of what we can improve. We sincerely hope for the opportunity to welcome you back in the future to regain your trust and be of service to you. With best regards, Nopparat Aumpa SAVP / General Manager
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We spent 4 night here and although we were all excited for the next leg of our trip, we were also sad to leave. As soon as you walk inside, it’s like a little piece of tranquility and smells divine. We arrived at around 10am and as we had booked a 2 bedroom suite, we were taken straight to the club lounge where we were greeted with cold drinks, towels and snacks while we checked in. A very welcome treat after a long night travelling. The suite was incredible, it was huge, had everything we needed and more. I have never stayed in such a comfortable bed and those pillows- if anyone knows where I can buy them, I’d get them in a flash! The room was cleaned daily to a high standard and we loved receiving our little treats at evening turn down. They really have thought of everything here, even to the slippers being perfectly placed to slip on as you get out of bed. Club access meant we could have our breakfast in the club lounge and also take advantage of afternoon tea and cocktails & canopes at set times in the club lounge area. When they say canpes, we expected just that but no, you could probably actually have a full evening meal in there. We often had to restrict ourselves so as not to ruin our evening meal. We joked about it being all inclusive! The concierge was really helpful, prevented us from taking our kids to some very dodgy areas and made sure we weren’t ripped off by taxi drivers!! We had room service from the Chinese restaurant one evening, it was delivered really quickly, was hot, plentiful and very tasty. We had drinks in the moon bar and vertigo bar, cocktails were delicious and the setting amazing! Can’t comment on food service but the only thing we would say is that drink service in both bars was a little slow and didn’t really match that of the rest of the hotel. A fabulous stay, don’t think we could stay anywhere else in Bangkok after experiencing the Banyan tree. A perfect place to return to after a busy day exploring Bangkok.
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nopparat Aumpa, Owner at Banyan Tree Bangkok
Responded Feb 6, 2024
Dear Hughesfamilytravels, We are delighted to know that you have stayed at Banyan Tree Bangkok and to learn that you enjoyed your experience with us. Thank you as well for taking the time to share your positive feedback with us. We glad to know that your feedback regarding our services has made your stay with us more wonderful. We hope that these have made your stay with us more relaxing and memorable. I will gladly share your comments with the team as I am sure that this will motivate them to continue to provide the same level of service to our future guests. Again, thank you for taking the time to send your feedback and we hope to welcome you and your friends and family to Banyan Tree Bangkok in the future. With best regards, Nopparat Aumpa General Manager
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We last stayed at the Banyan Tree Bangkok in 2020, this time we had booked a club room which was fabulous, enjoyed the complimentary afternoon tea and pre dinner cocktails and canapés. The thing I like about this hotel is that if you ask for something you can be confident it will be done, when we checked in, we mentioned we had an early checkout at 4am to catch a flight to Krabi, we were offered a breakfast box and sure enough when we dropped off the room key our excellent boxes were ready. We dined at Vertigo on one night, would recommend you book well before your visit as hugely popular. We will be back next trip.
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Date of stay: January 2025Trip type: Traveled as a couple
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Response from Nopparat Aumpa, Owner at Banyan Tree Bangkok
Responded Feb 3, 2025
Dear Andrew P, We are delighted to know that you have stayed at Banyan Tree Bangkok and to learn that you enjoyed your experience with us. Thank you as well for taking the time to share your positive feedback with us. We are glad to know that your feedback regarding our services has made your stay with us more wonderful. We hope that these have made your stay with us more relaxing and memorable. I will gladly share your comments with the team as I am sure that this will motivate them to continue to provide the same level of service to our future guests. Again, thank you for taking the time to send your feedback and we hope to welcome you and your friends and family to Banyan Tree Bangkok in the future. With best regards, Nopparat Aumpa General Manager
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service staff Take good care of it. Stayed in the Serenity room. The room was a good size, not cramped. The room is divided into sections, a work desk, a sofa, and a small walk-in closet. Bathroom and bed The bed and pillows are soft and comfortable to sleep in. There are incense sticks and essential oils. Importantly, electrical plugs are available throughout the room for convenience. The bathroom has a sink with double faucets (there are 2 faucets) and an automatic electric toilet. There is a large bathtub. You can soak in it comfortably.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I truly recommend this beautiful resort. We are two people who travel extensively and have visited many countries, but Banyan Tree Resort has become one of our favorite places. Its perfect location in Bangkok makes it ideal for exploring the city’s highlights.
If you want to feel like a special VIP guest, this is the place to be! The entire staff, starting with Akkachai, Anne, Noey, and everyone else, goes above and beyond to ensure a memorable stay.
The resort is situated in the best position to visit all the central attractions of Bangkok. The rooms are spacious, impeccably clean, and offer the most stunning views of the city. The atmosphere is calm and relaxing, with a beautiful swimming pool right in the heart of the city.
The restaurants and rooftop bar are exceptional, offering a romantic and luxurious experience. The breakfast is an absolute delight, with a wide variety of choices to cater to guests from all over the world. The breakfast staff provides impeccable service, making every morning special.
A special thank you to the housekeeping team for keeping our room spotless and ensuring everything was perfect throughout our stay.
To all the guests reading this review, do not hesitate—Banyan Tree is the place to be if you want to feel like a VIP and enjoy an unforgettable holiday.
Thank you, Banyan Tree team. We will definitely be back! ❤️ Carla & Christelle ❤️
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Date of stay: March 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nopparat Aumpa, Owner at Banyan Tree Bangkok
Responded 3 days ago
Dear Carla and Christelle , It fills me with great pride upon reading the your review. I am glad that you chose to stay with us and that we have made your stay a special one. We use these reviews to continually improve our guests' experiences but it is always nice to be able to share such gracious comments to further motivate the team. I will ensure that your valuable feedback will be shared with the team. Thank you again for your insightful feedback. We do hope that you will consider to stay with us again if your travels bring you to Bangkok, otherwise we look forward to welcoming your family and friends. With Best Regards Nopparat Aumpa General Manager
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We stayed for one night arriving from Male before travelling on to Phuket. Arrival was good given flower wrist bands which was welcoming Checked it we were told we had been given an upgrade to the Club Suits - fantastic we thought. However, walking down to our room on the 32nd floor it smelt very musty - the room not so much but not quite right. The upgrade suite was a fantastic size the bed super comfy as well as the pillows The bathroom was also a great size Just 3 things which could have been better for a Club Room 1. A full length mirror - everyone needs this surely. only the bathroom mirror showing half of you. 2. A plug socket/usb on both sides of the bed not just one - suppose if you are single on business doesn't matter. 3. a hook to hang your towel on prior to getting into the shower, otherwise you need to leave them on the toilet for easy access when coming out of the shower
- staff where friendly - breakfast was very good - we sat in the garden which was lovely. A lot of variety of foods to suit all nationalities and tastes
Roof top bar - ensure the staff know you are guests staying at the hotel
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nopparat Aumpa, Owner at Banyan Tree Bangkok
Responded 4 weeks ago
Dear angelalW9079AQ, Thank you for sharing your recent experience with us. My team and I are truly sorry that we failed to meet your expectation, particularly in the room's unpleasant odor and the services of Moonbar. I will pass on your feedback to our housekeeping team for their instant improvements. I will personally address your concerns to the pertinent heads of departments for their instant investigation and improvements. Please be assured that all necessary remedial measures, alongside refresher trainings, will be instituted as a matter of priority to rectify all areas needed improvements and ensure that the standards of Banyan Tree are properly maintained. Once again, we greatly appreciate your comments - allowing us to be aware of what we can do better and prevent from reoccurring in the future. Ultimately, your satisfaction is of utmost importance to us. We do hope that we will be given renewed opportunities in the future to welcome you back to prove that we are worthy of your patronage and make your next stay seamless. With best regards, Nopparat Aumpa SAVP / General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It is advisable to book for Saffron especially if you would like to have a table with a view. Also advisable to book for the rooftop bar if you want to get a seat with a view of the city skyline.
hello. Sorry for the very late reply. There is a bathtub. It was nice to be able to take a half-body bath every day. I hope you have a pleasant trip~^^
Surrey, United Kingdom193 contributions43 helpful votes
"Book Aree or Tukky for massage in Spa. Buy your Banyan Tree products while there or be like me and order even more when you return home for 3 day delivery! Moon Bar is FAB 👌 "
There are more places to choose from in the Bangkok area.
PRICE RANGE
$186 - $246 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
banyan tree bangkok hotel bangkok, bangkok banyan tree hotel
LOCATION
ThailandBangkokSathorn / Thung Maha Mek
NUMBER OF ROOMS
312
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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