September 23, 2020, I went to buy cake at the lobby. Nobody attend, porter tried to help me finding staff to service me. I waited around 15 minutes. Nobody shown up. Though porter& concierge tried to help me find staff., lobby staff decided not coming up until 9. Poor service of lobby staff
Bangkok is full of top luxury hotels and every year the number increases. Each hotel promises top luxury. What does luxury mean? For most: room size and maybe quality of materials used. Now let me tell you the Mandarin Oriental, Bangkok: The Rooms Rooms are fully renovated. Classic style but nothing is missing and the atmosphere is fantastic. Water temperature/ pressure, AC, lighting works perfectly. Any question the Butler will immediately be available. Better: you do not need to ask for cleaning it is done while outside. It is a task one does not have to ask, worry or schedule Spa Excellent treatment. Very knowledgeable but also able to “feel” what is needed. FB Great! Lord Jim is always a very good place to go. More easy going than Normandie but that’s a no brainer as Normandie has two stars. LJ, service lacks of no attention to details. At the same time it is discrete enough to not be annoyed. Bamboo Bar, the atmosphere is one of the best in Bangkok. Only comment: creativity of cocktails can be improved Breakfast Really full of attention. People have the eye for who is waiting for dishes and without being pushy or annoying they are ready to assist. At all times each team member remembers preferences. Impressive Pool Have you ever stayed at a pool while it was raining? Of course not but at The MO it was fun to do. The pool attendant had the perfect sense of humor to make the rain irrelevant. With his umbrella he stood there showed no hesitation despite the weather to be present - even to bring some special gift. Wow! What’s the point? The point is that it is not just about room size, equipment, etc. That’s the basic. It is about the human touch. The mindset of each person. From the person who opens the door, assists with bags, check in/out, etc. It is a long term culture only MO can offer. That attitude can’t be taught it is over years carefully drafted. People make the difference, the human touch and at MO it is alive. Thanks to the Team one can truly just relax, be at ease and have fun! …
I decided to take a few weeks to travel around Thailand by myself but being alone wanted to ensure safety and comfort and this delivered! The staff were amazing, views beautiful and the best food! Would highly recommend!
I do not even know where to start with my review. The hotel and all its staff are absolutely amazing. Every one of them will go out of their way to ensure that you are treated as royalty. The food and beverage offers at every restaurant are simply stunning - definitely good value! The rooms has just been renovated and you could think that you are living in a palace with your own personal butler. This is by far the best breakfast experience i ever had - beautiful laid out buffet overlooking the river. Anything that you could ever hope for - is available! A special thank you to Mr. Charles in charge of FB who was there meeting all guests including my family to ensure that everything was going smoothly for every guest dining in their restaurants. I hope to come back one day again!
The Grand Ol’ Dame of Bangkok hotels is nearly always flawless. A few comments though: The rooms (with Balcony) could benefit from some kind of writing space and a good reading light. Amazing oversight. We were told that the dress code was smart casual at Lord Jim’s. Many guests were attired in T-shirts and slippers. Perhaps, the dress code could be relaxed for all!