Bad services, old hotel, old furniture, sofa and carpet are dirties and stinkies. I’ve applied Intercontinental Ambassadors here but disappointment with their service. Firstly I’ve 10 booking at here but seem Khun Chatephiphat, duty manager, and staff can’t meet my expectation as 5 stars hotel standard then I’ve decided to cancel all my booking I’ve here. It’s not worth to stay and waste my time for the bad experience here. InterContinental Bangkok is the worst if compare with other InterContinental in the world. Absolutely not recommend to stay here even if you got free night here. Many hotels surrounding would be the best choice even if Centara Grand at Central World.
Overall is good even in situation of Covid 19. The service standards are not drop down for 5 stars hotel. Unfortunately, the room quite old fashion for youngster but Im sure it’s totally clean. Actually, I just want to book for sleep and go and I came for late night but I appreciate with Ms. Grace service and decided to stay longer in this weekend. If you are looking for place to relax instead of home. I would love to recommend this place. - coco 3102
Stayed here in 2017 and 2018 both in the same rooms coincidentally!!! It was just fabulous! Walking distance to starbucks, mcdonald's, boots and 7/11. The sky train is just outside and the big shopping centers such as gaysorn, bic c and central world were all under 5 minutes walk away! The pool was also next level with a coconut tree hanging over it! There is also a walking tunnel that takes you straight to the shopping center! And also they have their own mini area inside the hotel!!! Amazing hotel with amazing rooms service and walkability. Highly recommend staying here for your visit to bangkok
I came here with my boyfriend for his birthay. Although we did not request anything, they surprised us with a beautiful small cake in the room for my boyfriend. This was a lovely gesture! Apart from this, the location is near all the shopping mall. The room is old but have a classy atmosphere. Breakfast was lovely too!
Based on previous reviews I read, I did not expect InterContinental Bangkok to provide great value but since I never stayed before myself, I wanted to give them a chance at the very least. Unsurprisingly, my stay turned out to be stingy regarding elite benefits relative to other hotel chains and perhaps even worse than expected, and it was a close call as to whether I was going to walk off immediately at the check-in desk but ended up staying one night. This property is most likely a ‘one and done’ for me, I fail to see in what circumstances I would want to return because I could not find a pocket of potential value. This year I wanted to expand my horizons beyond the main hotel chains where I normally stay and IHG is part of what I wanted to explore. After a stellar stay at Kimpton and a so-so stay at Indigo, it was IC’s turn. Upon arrival at the hotel I had a bad surprise: the 100 USD credit from my IHG Luxury Collection package was for the spa only; food and beverage was not allowed. Since I am pregnant this was a no-go. The vast majority of luxury hotels in Bangkok allow the credit to be used on F&B for example Virtuoso rates or Amex FHR so even in normal conditions IC would stand out negatively by limiting the credit to the spa only, and it’s even worse in today’s conditions where many hotels offer big F&B promos and credits often equal to the room rate itself. Making F&B ineligible is entirely IC’s prerogative, but it was another aspect where they turned out to be stingier than the competition and worse than what I expected before staying at IC. When faced with such a situation at check-in where the customer failed to fully understand the terms of a reservation, many hotels in Bangkok bend over backwards to be flexible to accommodate a guest, even more so in covid times when they are hurting for business, but not at IC. They remained firm, there were simply not going to give a F&B credit. They proved to me at check-in that rigidity and following rules is higher in their pecking order of priorities rather than adopting a customer-centric approach. They proposed to cancel the booking and rebook another rate type which was a rip-off so I refused. After 10 minutes of phone calls they proposed another “deal” where my rate was cheaper but I would not get a F&B credit at all. I think they offered me what they were selling on Megatix so it was nothing out of the ordinary; I was tempted in walking out but I thought what they heck we are here already, so I took it. But the bottom line is that I was far from impressed by the entire interaction with staff. I did not receive a suite upgrade which is often the case at IHG hotels, unlike the generous suite upgrades with other loyalty programs especially now during times of low hotel occupancy. The room was technically a one category upgrade to Executive Deluxe but I am not sure the room itself was any different than the entry level room although it was on a high floor with decent views. The Executive benefits included 2 pieces of ironing per stay which got done lightning fast in less than one hour – it was an aspect of our stay which was impressive. Otherwise the room was entirely forgettable, not terrible hardware but not new and modern by any stretch of the imagination and nothing that stood out positively. At the very least for a standard room, 45 square meters is decent for a 5-star hotel and not overly small. To match with the stinginess theme of the hotel, I noticed by walking near the lobby some advertising stating that they use Harnn products in the spa like we had in the room at the IC Koh Samui resort a couple of months ago, however at IC Bangkok did not have Harnn in the room: it was a made in China brand I had never seen before, so unfortunately thumbs down to the hotel in that regard as well. As part of the Platinum Ambassador benefits, guests have the choice between free breakfast or happy hour, however since the rate type I took at check-in included breakfast it meant I would have happy hour by default. I guess one hour of drinks is better than nothing, but most other hotel chains offer at least 2 hours and competitors have a proper lounge with food. At IC it was a drinks menu and cashew nuts. The venue near the lobby was reasonably nice and comfortable. The other Ambassador benefit is the 600 THB credit, but the credit could not be used for in-room dining (as per the normal program rules), which I find to be illogical during covid times. I suspect some IC properties around the world have decided to temporarily allow room service as a sign of goodwill and similarly at IC Bangkok nothing would prevent them from being more flexible but that’s not their cup of tea. The choices at the breakfast were good and in line with a hotel of this caliber, perhaps most comparable to JW Marriott nearby. The covid precautions were not impressive however as most food was self-serve and the hotel did not provide plastic gloves for guests to manipulate tongs unlike what is currently done at some hotels in the city. Location might be the only strength about this hotel in my opinion, smack in the middle of the city. That said, some other hotels are close as well so IC does not have a monopoly for good location. Service before our arrival was good as they reached out to me by e-mail before the stay to ask if I had any special requirements. They sent me a pillow menu but failed to bring the pillows to our room when we arrived so I had to send a reminder. Besides the interaction at check-in, no other aspect stood out for example the service during happy hour and breakfast was good, but nothing remarkably different than at other hotels. Overall for the price I paid, it is clear I get far better value at the vast majority of other hotel chains in Bangkok especially those which have a lounge, in fact even the normally less generous hotel chain Accor gives lounge access to guests Platinum or Diamond in Bangkok, unlike IC. Within IHG I would be more likely to recommend Indigo because at least they have something that stands out positively compared to the competition: small rooms, but the design is unique and original so they fill a special niche even though the elite benefits are non-existent. The best IHG choice in the city is clearly Kimpton in my opinion where I had an impressive stay earlier this year, so even for IHG loyalists I would still not recommend IC – for me the choice would be Kimpton by a mile, it’s not even close.…