InterContinental Bangkok
3,915 reviews
#117 of 1,460 Hotels in Bangkok
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973, Phloen Chit Road Lumphini, Pathum Wan, Bangkok 10330 Thailand
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (1078)
Dining (451)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental Bangkok
More questions?
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#117 of 1,460 hotels in Bangkok
Location
Cleanliness
Service
Value
Travelers' Choice
One of the city's largest hotels, InterContinental Bangkok offers a refreshing take on modern luxury, providing guests with a unique cosmopolitan escape. With a BTS station on its doorstep, the hotel offers convenient travel to the city's major business district, while exciting shopping destinations and dining options are within easy walking distance. For a new level of luxury, experience the bespoke services of our exclusive 37th-floor Club InterContinental, while enjoying breathtaking views.
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Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Airport transportation
Wifi
Paid wifi
Hot tub
Rooftop pool
Outdoor pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Kid-friendly buffet
Swimup bar
Poolside bar
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Foot massage
Full body massage
Head massage
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Safe
Minibar
Flatscreen TV
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Centrally Located
Languages Spoken
English, French, Arabic, Chinese and 2 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
476Restaurantswithin 0.3 miles
59Attractionswithin 0.3 miles
Contact
973, Phloen Chit Road Lumphini, Pathum Wan, Bangkok 10330 Thailand
Name/address in local language
Getting there
Chit LomBTS Skytrain3 min
SiamBTS Skytrain10 min
Rental CarsSee rental cars from $20/day
3915Reviews59Q+A100Room tips
Reviews
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Popular mentions
Bad services, old hotel, old furniture, sofa and carpet are dirties and stinkies. I’ve applied Intercontinental Ambassadors here but disappointment with their service. Firstly I’ve 10 booking at here but seem Khun Chatephiphat, duty manager, and staff can’t meet my expectation as 5 stars hotel standard then I’ve decided to cancel all my booking I’ve here. It’s not worth to stay and waste my time for the bad experience here. InterContinental Bangkok is the worst if compare with other InterContinental in the world. Absolutely not recommend to stay here even if you got free night here. Many hotels surrounding would be the best choice even if Centara Grand at Central World.
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Date of stay: October 2021Trip type: Traveled as a couple
Room Tip: Avoid to stay here. Not worth for your time.
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Helpful
Response from IHG Front office, Guest Services / Front Office at InterContinental Bangkok
Responded 2 days ago
Dear VorLai, Thank you for choosing InterContinental and for taking the time to provide feedback about your experience at InterContinental BANGKOK. I would like to start by apologizing to you for the inconveniences during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly. Sincerely, Umavadee Chongphituck Guest Relations Manager
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Overall is good even in situation of Covid 19. The service standards are not drop down for 5 stars hotel. Unfortunately, the room quite old fashion for youngster but Im sure it’s totally clean. Actually, I just want to book for sleep and go and I came for late night but I appreciate with Ms. Grace service and decided to stay longer in this weekend. If you are looking for place to relax instead of home. I would love to recommend this place. - coco 3102
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Date of stay: May 2021Trip type: Traveled solo
Helpful
Response from IHG Front office, Guest Services / Front Office at InterContinental Bangkok
Responded Jun 26, 2021
Dear pramoteb2019, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Chatephiphat Songpromtip(Mr.) Duty Manager
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Stayed here in 2017 and 2018 both in the same rooms coincidentally!!! It was just fabulous! Walking distance to starbucks, mcdonald's, boots and 7/11. The sky train is just outside and the big shopping centers such as gaysorn, bic c and central world were all under 5 minutes walk away! The pool was also next level with a coconut tree hanging over it! There is also a walking tunnel that takes you straight to the shopping center! And also they have their own mini area inside the hotel!!! Amazing hotel with amazing rooms service and walkability. Highly recommend staying here for your visit to bangkok
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Date of stay: June 2021Trip type: Traveled with family
Helpful
Response from IHG Front office, Guest Services / Front Office at InterContinental Bangkok
Responded Jun 26, 2021
Dear rayanahmed2411, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Chatephiphat Songpromtip(Mr.) Duty Manager
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I came here with my boyfriend for his birthay. Although we did not request anything, they surprised us with a beautiful small cake in the room for my boyfriend. This was a lovely gesture! Apart from this, the location is near all the shopping mall. The room is old but have a classy atmosphere. Breakfast was lovely too!
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Date of stay: December 2020
Rooms
Location
Service
Room Tip: City view very nice
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Helpful
Response from IHG Front office, Guest Services / Front Office at InterContinental Bangkok
Responded May 27, 2021
Dear jarinlilap, Thank you for taking the time to tell us about your experience at InterContinental BANGKOK. Please know that your feedback is extremely valuable to us. We use feedback to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing InterContinental, and if I can be of assistance to you, please contact me directly at 0819190595 or duty.bkkhb@ihg.com. Sincerely, Woradejha S. Night Manager
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+1
Based on previous reviews I read, I did not expect InterContinental Bangkok to provide great value but since I never stayed before myself, I wanted to give them a chance at the very least. Unsurprisingly, my stay turned out to be stingy regarding elite benefits relative to other hotel chains and perhaps even worse than expected, and it was a close call as to whether I was going to walk off immediately at the check-in desk but ended up staying one night. This property is most likely a ‘one and done’ for me, I fail to see in what circumstances I would want to return because I could not find a pocket of potential value. This year I wanted to expand my horizons beyond the main hotel chains where I normally stay and IHG is part of what I wanted to explore. After a stellar stay at Kimpton and a so-so stay at Indigo, it was IC’s turn. Upon arrival at the hotel I had a bad surprise: the 100 USD credit from my IHG Luxury Collection package was for the spa only; food and beverage was not allowed. Since I am pregnant this was a no-go. The vast majority of luxury hotels in Bangkok allow the credit to be used on F&B for example Virtuoso rates or Amex FHR so even in normal conditions IC would stand out negatively by limiting the credit to the spa only, and it’s even worse in today’s conditions where many hotels offer big F&B promos and credits often equal to the room rate itself. Making F&B ineligible is entirely IC’s prerogative, but it was another aspect where they turned out to be stingier than the competition and worse than what I expected before staying at IC. When faced with such a situation at check-in where the customer failed to fully understand the terms of a reservation, many hotels in Bangkok bend over backwards to be flexible to accommodate a guest, even more so in covid times when they are hurting for business, but not at IC. They remained firm, there were simply not going to give a F&B credit. They proved to me at check-in that rigidity and following rules is higher in their pecking order of priorities rather than adopting a customer-centric approach. They proposed to cancel the booking and rebook another rate type which was a rip-off so I refused. After 10 minutes of phone calls they proposed another “deal” where my rate was cheaper but I would not get a F&B credit at all. I think they offered me what they were selling on Megatix so it was nothing out of the ordinary; I was tempted in walking out but I thought what they heck we are here already, so I took it. But the bottom line is that I was far from impressed by the entire interaction with staff. I did not receive a suite upgrade which is often the case at IHG hotels, unlike the generous suite upgrades with other loyalty programs especially now during times of low hotel occupancy. The room was technically a one category upgrade to Executive Deluxe but I am not sure the room itself was any different than the entry level room although it was on a high floor with decent views. The Executive benefits included 2 pieces of ironing per stay which got done lightning fast in less than one hour – it was an aspect of our stay which was impressive. Otherwise the room was entirely forgettable, not terrible hardware but not new and modern by any stretch of the imagination and nothing that stood out positively. At the very least for a standard room, 45 square meters is decent for a 5-star hotel and not overly small. To match with the stinginess theme of the hotel, I noticed by walking near the lobby some advertising stating that they use Harnn products in the spa like we had in the room at the IC Koh Samui resort a couple of months ago, however at IC Bangkok did not have Harnn in the room: it was a made in China brand I had never seen before, so unfortunately thumbs down to the hotel in that regard as well. As part of the Platinum Ambassador benefits, guests have the choice between free breakfast or happy hour, however since the rate type I took at check-in included breakfast it meant I would have happy hour by default. I guess one hour of drinks is better than nothing, but most other hotel chains offer at least 2 hours and competitors have a proper lounge with food. At IC it was a drinks menu and cashew nuts. The venue near the lobby was reasonably nice and comfortable. The other Ambassador benefit is the 600 THB credit, but the credit could not be used for in-room dining (as per the normal program rules), which I find to be illogical during covid times. I suspect some IC properties around the world have decided to temporarily allow room service as a sign of goodwill and similarly at IC Bangkok nothing would prevent them from being more flexible but that’s not their cup of tea. The choices at the breakfast were good and in line with a hotel of this caliber, perhaps most comparable to JW Marriott nearby. The covid precautions were not impressive however as most food was self-serve and the hotel did not provide plastic gloves for guests to manipulate tongs unlike what is currently done at some hotels in the city. Location might be the only strength about this hotel in my opinion, smack in the middle of the city. That said, some other hotels are close as well so IC does not have a monopoly for good location. Service before our arrival was good as they reached out to me by e-mail before the stay to ask if I had any special requirements. They sent me a pillow menu but failed to bring the pillows to our room when we arrived so I had to send a reminder. Besides the interaction at check-in, no other aspect stood out for example the service during happy hour and breakfast was good, but nothing remarkably different than at other hotels. Overall for the price I paid, it is clear I get far better value at the vast majority of other hotel chains in Bangkok especially those which have a lounge, in fact even the normally less generous hotel chain Accor gives lounge access to guests Platinum or Diamond in Bangkok, unlike IC. Within IHG I would be more likely to recommend Indigo because at least they have something that stands out positively compared to the competition: small rooms, but the design is unique and original so they fill a special niche even though the elite benefits are non-existent. The best IHG choice in the city is clearly Kimpton in my opinion where I had an impressive stay earlier this year, so even for IHG loyalists I would still not recommend IC – for me the choice would be Kimpton by a mile, it’s not even close.…
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Date of stay: April 2021
Value
Location
Service
3 Helpful votes
Helpful
Response from IHG Front office, Guest Services / Front Office at InterContinental Bangkok
Responded Apr 6, 2021
Dear WorldWide Travel88, On behalf of the management at InterContinental Bangkok, I appreciate you choosing to stay with us and taking time to give us a review. Whilst I am disappointed and disturbed about the points that you have raised in regards to our rate and entitlement for an IHG Platinum Ambassador. I can only reiterate our regret that our offers are not up to your expectation however I am earnestly hoping that you will understand, as much as we would love to do our very best for our Ambassador Member’s satisfaction, we are at the same time bound by the terms and conditions. In addition our rate offered is very competitive and pricing policies follow the law of supply and demand. Khun Worldwide Travel88, in order to match your personalized needs and the offers we are providing, I would like to be your contact person if you would consider another opportunity for us to redeem ourselves or else if you wish to discuss further, kindly contact me personally at Monrudee.tantidamrongkun@ihg.com I will be more than happy to offer further explanation in details. Thank you very much for your understanding and I look forward to hearing from you. Best Regards, Monrudee Tantidamrongkun Director of Rooms Tel: +66 2 656 0444 ext. 6201 Fax: +66 2 656 0555 Email: Monrudee.tantidamrongkun@ihg.com INTERCONTINENTAL BANGKOK 973 Phloen Chit Road, Bangkok 10330, Thailand Tel: +66 2 656 0444 www.intercontinental.com/icbangkok
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PRICE RANGE
$176 - $242 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental bangkok hotel bangkok, bangkok intercontinental
LOCATION
ThailandBangkokPloenchit / Lumphini / Pathum Wan / Downtown Bangkok
NUMBER OF ROOMS
381
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Claim Your Listing Frequently Asked Questions about InterContinental Bangkok
Which popular attractions are close to InterContinental Bangkok?
Nearby attractions include Peninsula Tailors Bangkok (0.2 miles), Red Sky Bar (0.3 miles), and Mango Mojito Shoes (0.08 miles).
What are some of the property amenities at InterContinental Bangkok?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at InterContinental Bangkok?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Bangkok?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to InterContinental Bangkok?
Conveniently located restaurants include Flavors, The One by Renaissance, and R Bar.
Are there opportunities to exercise at InterContinental Bangkok?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does InterContinental Bangkok have an airport shuttle?
Yes, InterContinental Bangkok offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is InterContinental Bangkok located near the city center?
Yes, it is 0.5 miles away from the center of Bangkok.
Are any cleaning services offered at InterContinental Bangkok?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Bangkok offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.