Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom)
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$43
$43
$45
$27
Free cancellation until 08/19/22
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 09/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom)
Updated 09/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#167 of 1,503 hotels in Bangkok
Location
4.1
Cleanliness
4.3
Service
4.2
Value
4.2
Whether your trip to Bangkok is for business or leisure, Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom) puts you right where you want to be. Ideally located in the heart of Bangkok, Silom is the original cosmopolitan district of Bangkok and remains the city's best blend of old and new. From ancient temples, to corporate headquarters, to the hottest clubs - Silom has it all. Novotel Bangkok Silom Road is between two BTS Sky Train stations, Taksin and Surasak. Likewise nearby the hotel is Sathorn Pier where you can catch a Chao Phraya express boat for exploring historical sites such as Rattanakosin Island and the Old City. Along with 216 guest rooms and suites, Novotel Bangkok Silom Road offers facilities and amenities including: The SQUARE all-day-dining restaurant, lobby venue STONE Bar, outdoor swimming pool, fitness centre, sauna room, 24-hour room service and free Wi-Fi internet.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids club
Airport transportation
Business Center with Internet Access
Valet parking
Wifi
Outdoor pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Great View
Languages Spoken
English, Thai
Hotel links
Location
Full view
100Great for walkers
Grade: 100 out of 100
187Restaurantswithin 0.3 miles
53Attractionswithin 0.3 miles
Contact
320 Silom Road Bangrak, Bangkok 10500 Thailand
Name/address in local language
Getting there
SurasakBTS Skytrain7 min
Saphan TaksinBTS Skytrain9 min
Rental CarsSee rental cars from $19/day
4314Reviews92Q+A100Room tips
Reviews
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Most Recent
I’m still waiting for my refund since May 2020, originally saying that the hotel was closed. I had contacted them again a couple of months after they reopened to follow up, and wait around a month for each reply from them to say they need more time to process the refund. Now, they have changed it to a voucher for a stay by Nov this year.
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Mr. Ple, the concierge, was always so helpful... My third time staying at Novotel Silom and each time no stress... I would recommend this very affordable hotel for anyone visiting Bangkok... The entire staff is very courteous, most speak good English, even the housekeeping staff... I had some special requests which were handled with ease... thanks to all !
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Date of stay: August 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We visited this hotel for 2 times, first we stayed last month 2 rooms, the front desk manage me and my friends to stay the room next to each other even we are not request befor. Second, we visit the hotel again this month and it the same period of long holiday, the staffs can provide us a good service as the same even they seem very busy all the time. Thank you
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Firstly, I will say that this is by far the cheapest ACCOR hotel i have ever stayed ($311aud for 7 nights on trip.com) The first room i stayed in was tiny, as i expected, (you could flush the toilet from your bed!) room 1914, nice view and plenty storage, the t.v. had 3 or 4 English speaking channels, fair enough. I went to the pool area, my initial reason for moving to this hotel, but the pool was green and murky, i complained to reception and requested a bigger room for the inconvenience. The staff here are very good, and i received an upgrade to a much bigger room , with the same view on level 17, also the pool was blue the next day, excellent. The reception staff seem to be overworked, but do their best to accommodate. My new room, even although bigger, had problems, there was a bad smell from the toilet, it had a light bulb out in the already dimly lit room, i asked staff to replace the bulb, but they brought me a big lamp instead, again thanks, to the staff. A light above the sink in the bathroom would flicker on and off. Strangely this room had zero English channels, about 20 Thai and 20 Indian channels (not sure how many Thai people use Novotel?). The aircon in the gym didn't work. The cleaning staff do not clean the rooms, the table had not been wiped down and the paper thin carpet had definitely not been vacuumed in two days (I am writing this review after 2 of my 7 days). I had tired of complaining by this point, and just put up with it. Back to the cheap price of the hotel, the lobby is nice, the pool and gym are OK, the reception staff are nice, location is O.K. To summarize this hotel needs a good clean and some updating. This is very evident as soon as you exit the lift to your room, again stained/worn carpets everywhere. , The rooms are no different, with old broken furniture and dead carpet, I would not walk bare foot on this carpet. The bedding needs replaced along with many other things. AN ACCOR hotel at this price is crazy, however there are better lesser known hotels nearby for the same price, in much better condition (Furama Silom is a 10 minute walk further up Silom Road. I would not stay here in the future.…
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Date of stay: July 2022
Rooms
Service
Sleep Quality
Room Tip: rooms in this hotel are a lottery, due to the wear and tear.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The Hotel is located in a quiet neighborhood but City Center is easily accessible. Services right from Check-in to Check-out are extremely poor. People manning Front Desk & Housekeeping are unprofessional. We booked 2 Rooms for 3 family Members. Intercom in both the Rooms were non-functional from Day 01. After repeated persuasions it was restored after 5 days. Rooms were not regularly cleaned, Linens, Towels, Toiletries were not replaced/replenished. I do not recommend this Novotel, Silom Road (Novotel has other units Bangkok) to travellers.
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
From the moment of check-in till check-out a great experience good breakfast, good location, clean and comfortable. Exceptional hotel, Mr.Earth from Front office is very nice service, warm welcome upon arrival, Thank you. Highly recommended.
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , Other at Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom)
Responded 3 weeks ago
Dear Mobile222008, I would like to sincerely thank you for choosing Novotel Bangkok Silom Road and for taking the time to share your pleasant experience on TripAdvisor. It is always wonderful to receive such fabulous feedback about the service of our team and your praises have been shared with Khun Earth for his excellece service. Once again thank you for your recommendation and look forward to welcoming back. Best Regards, Atthaphol Kopemsub Operations Manager
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I am happy to stay in this hotel with helpful staff and the good location. Taste is always helpful and nice staff. The good service.I will come back for next time for sure with my friends. See you next time
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , Other at Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom)
Responded 3 weeks ago
Dear vijaygajbinkarv, Along with the team of Novotel Bangkok Silom Road, I would like to thank you for staying at our hotel on your recent visit to Bangkok. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Definately, We are looking forward to welcoming you next time. Best Regards, Atthaphol Kopemsub Operations Manager
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Great location and really nice service, spacious room good Breakfast so easy access to the Elevate Metro . I want to mention those employees that help me to do it my stay Great, Front Desk : Tatae she was Fantastic , the same Shampoo. Thank you I'll be back
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Date of stay: July 2022Trip type: Traveled on business
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , Other at Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom)
Responded 3 weeks ago
Dear Robespierre M, We appreciate the kind words, more importantly we are delighted to know you enjoyed your time with us. We do our best to ensure our guest have the best possible experience at Novotel Bangkok Silom Road. I will make sure Khun Tatae and Khun Shampoo are recognised for their efforts in helping you throughout your stay. We look forward to welcoming you back in the near future. Best Regards, Atthaphol Kopemsub Operations Manager
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+1
The room is very disgusting. See photos attached. Went to the lobby to show them all these photos and they dont seem surprised at all and just told me that they will change my room. They moved me to a different room but its just the same dirty and smelly room with so many molds and stains. do not ever stay in this place. Its so horrible. The last two photos are the supposed replacement. Like it shouldn’t even be considered as an accommodation. Stay away from this place.
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Date of stay: June 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , Other at Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom)
Responded Jun 28, 2022
Dear Roving22.. Thank you for sharing you feelings with us and we truly apologise for the experience we appear to have created for you and the impact it has caused. Unfortunately, I was not able to meet with you and find a way to make it right. Rest assured that your message was taken very seriously and constructively and these rooms go in the Care program under deep cleaning and maintenance. Your feedback will surely support us to deliver a better service in the future. I will leave my contact details and if you decide to visit us again please let me as I will personally ensure we take care of you: Atthaphol.Kopemsub@accor.com Best Regards, Atthaphol Kopemsub Operations Manager
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I recently stayed at the hotel on the nights of the 12th and 13th of June and have stayed there on many previous occasions. It was clear that the hotel had only just reopened. Everything about the stay was excellent. The Front of Office Manager, Shampoo, was exceptionally helpful and we were upgraded to a suite room in view of my accor status. It turned out that during the pandemic I had in fact been speaking to Shampoo on a number of occasions about possible previous bookings and she had been similarly very helpful. It was good to get the opportunity to thank her personally. The restaurant wasn't open when we stayed but apparently will be opened soon. The breakfast was very good. All in all a very good stay.
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Review collected in partnership with Accorhotels.com
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews.
Helpful
Response from , Other at Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom)
Responded Jun 28, 2022
Dear KB1466, We truly value your loyalty to Accor as a member and more importantly thank you for choosing to stay with us. I have a big smile writing this response as it makes me proud to know you felt appreciated and the team led by Khun Shampoo created this feeling for you. We are delighted to know you enjoyed our breakfast. Currently "Let's Lunch" promotion is available at The Square restaurant and dinner promotion will be launching soon. We hope to see you again in the near future. Best Regards, Atthaphol Kopemsub Operations Manager
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PRICE RANGE
$31 - $45 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel bangkok fenix silom hotel bangkok
LOCATION
ThailandBangkokSuriyawong / Silom / Bang Rak
NUMBER OF ROOMS
216
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Claim Your Listing Frequently Asked Questions about Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom)
Which popular attractions are close to Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom)?
Nearby attractions include Giri's Custom Tailor (0.3 miles), International Fashion Center (0.3 miles), and ARENA'S FASHION (0.3 miles).
What are some of the property amenities at Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom)?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom)?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom)?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom)?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom)?
Conveniently located restaurants include Zabbanglove, CharoenKrung Cafe Bar, and Bonita Cafe and Social Club.
Are there opportunities to exercise at Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom)?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom) have airport transportation?
Yes, Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom) offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom)?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom) offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom)?
The staff speaks multiple languages, including English and Thai.