Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom)
4,296 reviews
#136 of 1,457 Hotels in Bangkok
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320 Silom Road Bangrak, Bangkok 10500 Thailand
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (804)
Dining (182)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 09/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom)
Updated 09/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#136 of 1,457 hotels in Bangkok
Location
Cleanliness
Service
Value
Travelers' Choice
Whether your trip to Bangkok is for business or leisure, Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom) puts you right where you want to be. Ideally located in the heart of Bangkok, Silom is the original cosmopolitan district of Bangkok and remains the city's best blend of old and new. From ancient temples, to corporate headquarters, to the hottest clubs - Silom has it all. Novotel Bangkok Silom Road is between two BTS Sky Train stations, Taksin and Surasak. Likewise nearby the hotel is Sathorn Pier where you can catch a Chao Phraya express boat for exploring historical sites such as Rattanakosin Island and the Old City. Along with 216 guest rooms and suites, Novotel Bangkok Silom Road offers facilities and amenities including: The SQUARE all-day-dining restaurant, lobby venue STONE Bar, outdoor swimming pool, fitness centre, sauna room, 24-hour room service and free Wi-Fi internet.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Kids club
Airport transportation
Valet parking
Wifi
Outdoor pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Great View
Languages Spoken
English, Thai
Location
Full view
100Great for walkers
Grade: 100 out of 100
184Restaurantswithin 0.3 miles
54Attractionswithin 0.3 miles
Contact
320 Silom Road Bangrak, Bangkok 10500 Thailand
Name/address in local language
Getting there
SurasakBTS Skytrain7 min
Saphan TaksinBTS Skytrain9 min
Rental CarsSee rental cars from $20/day
4296Reviews91Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
Apparently, the hotel has just reopened after renovation (what I was told at the reception) I do NOT advise going there now. When you arrive no one takes your luggage, when you leave neither do they offer any help. The hotel looks like an empty hall where nobody works and there are no customers. It's very dark. When you arrive you really don't have the impression that it's open. It looks more like a company office than a hotel. I think they are aware that it is not normal to receive customers like that so when we arrived at the reception they upgraded our room. I thought it was nice but then I understood why: it was to compensate for the poor stay. First of all, all the services are closed (gym, bar, kids corner, restaurant, spa, etc) but this is not their fault, it's due to Covid. So ok, fine. However, they didn't even install the wifi yet. At the reception we were given a portable router that was supposed to give us 4G, the signal was so weak that I couldn't even check social networks with it let alone watch Netflix. So no internet in the hotel. Apparently, they don't have any employees either: nobody came to clean our room, make the bed or take the trashes. The shower was badly built so the water doesn't drain, it stays in the middle of the shower tray and ends up forming a pool. The pipes make a horrible noise at night: it's as if your neighbor was using his toilet all night long, I don't know what we heard if it was water running, a problem with the air conditioning but it really prevented me from sleeping. The TV although offering about 100 channels is of poor quality, there is no list either so you have to go through the channels one by one to find a program that interests you. The positive points are that the area is quiet and not too much traffic. You are near the Chao Praya River, 5 minutes walk from a Familly Mart and 10 minutes from a big 7/11. 10 minutes by cab from Siam Paragon and very close to the Embassy of France and Portugal (if you have to go there like me it's convenient). The breakfast is served in the room but they offer a large choice and the staff who brought the food was very nice. But honestly, I was really disappointed by my stay, the hotel is not ready to receive customers, I don't think it deserves 4 stars. I'm a loyal customer of Accor (many stays in Sofitel, Novotel, Mercure, Ibis, etc), so I can compare: it's the worst stay I've done with Accor. I am thinking of writing to the management to get my money back because I really don't see why I should pay for such a stay.…
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Date of stay: June 2021
Location
Cleanliness
Service
Helpful
The month shown above is when I was supposed to stay. In January 2020 I prepaid two stays for March & April 2020 but the lockdown forced the hotel to close. I accepted the choice of changing the dates to August & September. However in July the hotel was still closed and they did not know when it would reopen, so they agreed to refund my money. Almost 6 months later and I have been told that I will not be refunded until the owner decides to reopen the hotel - end of December it is still closed. The reservationist has been quite charming in trying to let me know the status; obviously that has to be very difficult when you work for a crook..... Accor declined to respond to me.
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Date of stay: September 2020Trip type: Traveled solo
1 Helpful vote
Helpful
We stayed here for 4 nights after arriving in Thailand (our 1st visit) before moving away from bangkok. A nice, well-run hotel with a mixture of tourists and business travellers. The most important thing you want after 18 hours travelling is a decent night's sleep. We definitely found the right place for that. No noise from anywhere within the Hotel, and only the slightest bit of Traffic noise from outside. While it's not in the centre of any Tourist areas do not let that put you off. It's just a 10 minute walk to both the BTS Train Station and the River Ferry Terminal. They are literally beside each other, so you can decide which to use when you get there. Good choice of Restaurants, Cafes, Bars nearby (including a Shopping Centre about halfway to the Ferry Terminal. We spent a couple of nights having a few drinks in a tiny place called "Cafe Bar" just down the road from here(walk under the flyover and it is practically facing you as you walk down the street). It only seats about 10 people but a nice spot for watching the local world go by. Foodwise we only had breakfast at the Hotel, but it was very good with a decent choice....and the freshly cooked omelettes were great. Just to compare, when we were coming home a month later we stayed in a decent Hotel fairly close to the Khao San Road. A bit pricier, but a lot more interior noise at night.... and apart from just one adjacent Restaurant that had us hooked straight away, I'd prefer the Novotel. …
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Date of stay: November 2019
2 Helpful votes
Helpful
I stayed in Novotel Bangkok Silom Road hotel for 3 nights during my trip to Bangkok in September 2019. Location of the hotel is very good with many Indian restaurant like Saravana Bhavan, Indian Delight etc located within walking distance. This hotel is a big one with 20 floors. I was allowed check in at 11.30 am without any extra charge but one has to give a refundable deposit of 1000 baht per night during check in. My room was spacious with king size bed, sofa, working table, cupboard, attached bathroom with all modern amenities and a good view of the tall skyscrapers in Silom. Complimentary breakfast was very good with wide variety of options.
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Date of stay: September 2019Trip type: Traveled solo
2 Helpful votes
Helpful
Great staff, all always very friendly Tangmo, Tent, ... room service, at the bar ... all generally very good people. Good situation but the only thing against it is that it is too close to the highway with the consequent contamination.
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Date of stay: February 2020Trip type: Traveled on business
Value
Service
Sleep Quality
2 Helpful votes
Helpful
PRICE RANGE
$46 - $84 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel bangkok fenix silom hotel bangkok
LOCATION
ThailandBangkokSuriyawong / Silom / Bang Rak
NUMBER OF ROOMS
216
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Claim Your Listing Frequently Asked Questions about Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom)
Which popular attractions are close to Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom)?
Nearby attractions include Giri's Custom Tailor (0.3 miles), International Fashion Center (0.3 miles), and ARENA'S FASHION (0.3 miles).
What are some of the property amenities at Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom)?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom)?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom)?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom)?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom)?
Conveniently located restaurants include Zabbanglove, Bonita Cafe and Social Club, and CharoenKrung Cafe Bar.
Are there opportunities to exercise at Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom)?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom) have an airport shuttle?
Yes, Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom) offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom)?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom) offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Bangkok Silom Road (Formerly Novotel Bangkok Fenix Silom)?
The staff speaks multiple languages, including English and Thai.