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Shangri-La's Far Eastern Plaza Hotel Tainan

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1,074 Reviews from our TripAdvisor Community

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Showing 470: English reviews
Reviewed 3 days ago NEWvia mobile

By Tainan standard, this may be one of the better hotels but by international Shangri-La standard, it's rank at the bottom half. Concerige with coat didn't help you with your luggage just ushered you to check in. Although generally during my stay, the concerige staffs are helpful but the front desk staffs and the duty manager always failed to deliver...

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Helpful?
Thank singhawkeye
SLFEPH, 總經理 at Shangri-La's Far Eastern Plaza Hotel Tainan, responded to this review

Dear Singhawkeye, Firstly, thank you for taking your time to share your feedback on Tripadivsor. We are regretful to learn that your staying experience did not meet our usual standard. I have personally looked into this issue and re-emphasized the importance to our team. Also, please do not hesitate to contact us should you have further questions. Again, your feedback...

Zurich, Switzerland
Reviewed 1 week ago

This hotel is a fantastic place to base yourself if staying the Tainan area. The rooms are elegant and modern, the decor of the hotel is clean and elegant with lovely eastern influences. Everything is kept in excellent working order and the staff do a fantastic job of catering to your needs. In particular, the Horizon Club is well worth...

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Helpful?
Thank jabc
SLFEPH, 總經理 at Shangri-La's Far Eastern Plaza Hotel Tainan, responded to this review

Dear Jabc, Thank you very much for sharing your experience with us. It is uplifting to learn that our services are up to your expectations. All your positive feedback and recognition will be passed to our concerned teams. In regards to the wellness facilities, we understand and will further discuss for possible adjustment. We truly look forward to welcoming you...

Tainan, Taiwan
Reviewed 1 week ago

I have stayed here at the Shangri-la Far Eastern Plaza several times on business and it is always good to come home here after a working day. Staff service is always at its very best.Value for money is clear to see and experience. I cannot imagine anyone being disappointed. I will be back here in a month or so and...

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Helpful?
Thank gpjma
SLFEPH, 總經理 at Shangri-La's Far Eastern Plaza Hotel Tainan, responded to this review

Dear Gpjma, Thank you very much for sharing your wonderful experience with us. We are thrilled to learn that you enjoyed your stay and your precious feedback will definitely motivate us to keep up a high hospitality standard. We truly look forward to welcoming you back again soon. Best Regards, Ross Miles-Cadman General Manager

Calgary, Canada
Reviewed 1 week ago

This is just a phenomenal hotel. It’s location is about as central as possible, next to the train station and main bus nexus. One can rely entirely on public transportation from this place, which is a real positive when weighing the premium hotel price. However, as Shangri-la pricing goes, this hotel is a steal, typically charging about half the rate...

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Helpful?
Thank duckh00k
SLFEPH, 總經理 at Shangri-La's Far Eastern Plaza Hotel Tainan, responded to this review

Dear Duckh00k, Thank you very much for taking your precious time and sharing your valuable comments with us. We are delighted to learn that you enjoyed your stay and the city. Thank you again for your continuous support and we look forward to welcoming you back to Shangri-La Far Eastern Plaza Hotel, Tainan, your residence in Tainan, in the very...

Taipei, Taiwan
Reviewed 2 weeks ago

In my opinion, the best hotel in Tainan. Good food, excellent service. The pool and hotel facilities are very good, and the central location in Tainan is very convenient. Next time I will definitely stay longer.

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Helpful?
Thank nr_4ndrew
SLFEPH, 總經理 at Shangri-La's Far Eastern Plaza Hotel Tainan, responded to this review

Dear Nr_4ndrew, Thank you very much for sharing your staying experience with us. We are pleased to learn that you had a fantastic stay and we look forward to seeing you back to your home away from home here in Tainan again soon. Best Regards, Ross Miles-Cadman General Manager

Tokyo Prefecture, Japan
Reviewed 2 weeks ago

Hotel very close to the Tainan main station,100m,rear exit.If you are coming from Northbound or Southbound, by THSR, you have to change train, for going to Tainan train station, about 25 min., 35TD. Arriving to Tainan station, you could think, because the train station is very simple, to be in another world: In fact you are in another world, but...

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Helpful?
1Thank 715samurai
SLFEPH, 總經理 at Shangri-La's Far Eastern Plaza Hotel Tainan, responded to this review

Dear 715samurai, Thank you very much for taking your precious time and sharing your valuable comments with us. We are delighted to learn that you enjoyed your stay and the city. It is also our pleasure to provide you a wonderful experience by the helpful service from our team members. We appreciate your review and look forward to welcoming you...

Sydney, New South Wales, Australia
Reviewed 2 weeks ago

This hotel matched all our expectations as a Shangri-La hotel. Bravo! Our family traveled as four people sharing two rooms and all the members agree this hotel is the best of our stays during our trip to Taipei, Taichung, Tainan, Tokyo and Sapporo.

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Helpful?
Thank Stone T
SLFEPH, 總經理 at Shangri-La's Far Eastern Plaza Hotel Tainan, responded to this review

Dear Stone T, Many thanks for your heartwarming review via Tripadvisor! We are pleased to learn that you had a fantastic stay and we look forward to seeing you back to your home away from home here in Tainan again soon. Best Regards, Ross Miles-Cadman General Manager

Seoul, South Korea
Reviewed 2 weeks ago via mobile

I stayed at this hotel a couple of times in the last months. It is located near the train station. Both times, I was upgraded to the Horizon Club, which I appreciated. The rooms are big and comfortable, with all the required amenities, including kettle. Breakfast is great: so much choice between local and international dishes, top quality ingredients, and...

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Helpful?
Thank hazinheira
SLFEPH, 總經理 at Shangri-La's Far Eastern Plaza Hotel Tainan, responded to this review

Dear Hazinheira, Thank you very much for sharing your wonderful experience with us. We are thrilled to learn that you enjoyed your stay and your precious feedback will definitely motivate us to keep up a high hospitality standard. We truly look forward to welcoming you back again soon. Best Regards, Ross Miles-Cadman General Manager

Singapore
Reviewed 2 weeks ago

Front Desk Fast check-in Room Huge but too many drawers/cabinets. Toilet Spacious but the glass shelves are dusty. Disappointed for Shangri-La chain not maintaining the standard on cleanliness. Floor Lobby Spacious but it is a pity it is not fully utilised. If soft seats or furniture are placed there, it would be good for the elderly to rest their feets...

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Helpful?
Thank amg0111
SLFEPH, 總經理 at Shangri-La's Far Eastern Plaza Hotel Tainan, responded to this review

Dear Amg0111, Thank you for taking your valuable time giving us your feedback. We greatly appreciate your comments that help us improve. I am always grateful to receive direct feedback from my guests as it enables us to continuously improve our product and services. On behalf of my teams in Tainan, we sincerely look forward to welcoming you back soon....

Portland, Oregon, United States
Reviewed 2 weeks ago

The Shangri-La was a nice escape from travel and the hustle of Tainan. The location is convenient for the train station. The rooms and bathrooms are spacious and the amenities (pool, gym, sauna, steam room, soaking pools) are very good. The buffet was great for breakfast, less so for dinner but still a wide variety. The attached department store has...

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Helpful?
Thank Edward R
SLFEPH, 總經理 at Shangri-La's Far Eastern Plaza Hotel Tainan, responded to this review

Dear Edward R, Thank you very much for taking your precious time and sharing your experience with us. We are pleased to learn that you had a fantastic stay and we look forward to seeing you back to your home away from home here in Tainan again soon. Best Regards, Ross Miles-Cadman General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of downtown Tainan, Shangri-La Far Eastern Plaza Hotel, Tainan is the first internationally-affiliated deluxe hotel outside Taipei which offers an idea base for both business and leisure travelers. The hotel has the largest guest rooms among Tainan hotels, with various choices of restaurants and first rate facilities and services. Shangri-La's Far Eastern Plaza Hotel, Tainan, sets a new benchmark for luxury in Southern Taiwan. ... more   less 

Additional Information about Shangri-La's Far Eastern Plaza Hotel Tainan

Address: No.89 West Section, University Road, Dong District, Tainan 70146, Taiwan
Location: Taiwan > Tainan
Price Range: $123 - $279 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Far Eastern Plaza Hotel Tainan 5*
Number of rooms: 336
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Shangri-La Hotels and Resorts, Hotels.com, Travelocity, Agoda, HotelTravel.com, Odigeo, Ctrip TA, Priceline and Cancelon so you can book your Shangri-La's Far Eastern Plaza Hotel Tainan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Luxury Hotel in Tainan
#1 Spa Hotel in Tainan
#1 Business Hotel in Tainan
#1 Family Hotel in Tainan
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Questions & Answers

Here's what travelers have asked, with answers from Shangri-La's Far Eastern Plaza Hotel Tainan staff and other travelers.
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Questions? Get answers from Shangri-La's Far Eastern Plaza Hotel Tainan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Top floors have great views over Tainan”
 of 5 bubbles jabc, 1 week ago | Read review
“High floor with good view and breakfast is a must.”
 of 5 bubbles 748stonet, 2 weeks ago | Read review
“"An amazing experience! Don't look anywhere else if a Shangri-La is in the city your are visiting!"”
 of 5 bubbles Cs2011, 3 weeks ago | Read review
“every rooms are very good”
 of 5 bubbles , 5 weeks ago | Read review
“The higher you go the better the views”
 of 5 bubbles 635GregR, Sep 23, 2016 | Read review
5 of 5
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