Our stay at Meghauli Serai was pretty awesome. From Airport pickup till airport drop, everything was taken care by their team without any issues. Very good food, thanks to Chef Lekhraj and Steward Anjan. The best part was everything was looked after, 0 error's on the management. We took Elephant safari and boat ride, both were great. We had fun with our little one's. Overall, great staff, great property and excellent management. Keep up the good work.
My husband, son and I stayed at this lovely property for this year’s dashain holidays. It was serene and thoroughly relaxing from Kathmandu’s bustle. We stayed in the standard room area and were very happy with the bedroom and balcony. The common pool is heavenly and you get a wonderful view of Rapti River. The staff were hospitable and took great care of us. The resident manager Camelle, restaurant staff Chakra and Arjun our tour guide made our stay wonderful! It was my first time at this property but I definitely hope to return back soon! P.S: Tharu Dinner is highly recommended!
So let's start with the good things, the room and the architecture was beautiful. Well that's all that was good! Apart from that everything was pathetic! The service was so so so bad, that it didn't feel like a Taj Property. I had earlier stayed in Barahi, even though their rates are way lesser than Taj, the service was amazing! It was so personalised and made us feel so special, here we felt like we are a burden on the staff. So disappointing. The service staff, the resident manager, everyone was rude like hell. We never mind paying a penny extra for an exception service. But here, we paid a very high price, and yet recieved such a disrespectful and disappointing service. I WOULD NEVER RECOMMEND THIS PROPERTY TO ANYONE!
This was a really fantastic short visit, three nights. From the welcome at the airport through the elephant safari, elephant bathing, boat rides and fantastic sunsets, with delicious food, comfortable clean rooms and,most importantly friendly, efficient and smiling staff, to the farewell it was fabulous. Nothing lacking here, except a tiger. All the more reason to come back.
This hotel is utter perfection. But the staff are what really brings it to life. We stayed here for a few magical days. But really that wasn’t long enough to do this special place justice. This small boutique hotel is nestled on the edge of the park. All of the rooms have incredible views. They are clean and beautifully decked out. We were lucky enough to receive a room upgrade (thank you). Upon arrival all the staff come to greet you. Nothing is too much trouble for them. We went on game drives, where we were lucky enough to see a rhino & baby and even a tiger. These naturalists really know the park and are experts in their field. Every evening the team prepared a special meal for us in various locations across the hotel. It was my husbands birthday while we were there and they utterly spoiled him with decorations (thanks Prabita)and even a cake. Sadly our trip was cut short due to the corona issues at home. And the staff yet again were amazing. They supported us in the best ways possible, holding and rearranging flights. They went above and beyond for us and we are truly grateful. (We made the flight- thank you)!!! We are lucky enough to have travelled to many parts of the world. But never in my life have I cried as I departed. The kindness of the staff here are a credit to the Taj brand. I hope these special employees are supported through these difficult times ahead so many more people (including us again) get enjoy their hospitality in this breathtaking place. …