perfect place with best ambience. great place in the town. staffs are very helpful and rooms are very neat and clean. though its at the heart of the town, hotel is very quite and very comfortable. i reallly loved this place.
It's a long and intricate story, but essentially - when I returned five weeks later to resume my apartment stay at Dream Nepal, they not only had given my booking away (to a higher bidder, even though I'd confirmed the week prior), but informed me that they had made a mistake and that I owed money from the weeks prior when I had checked out. When I said I would not pay, as I didn't remember what I purchased (over the course of 24 days) five weeks before, and that they had given my booking away unethically, they proceeded to hold the suitcase I was storing there as ransom. Four hours over two days with the police, with the owner (Gyanendra Lama) telling them he would show up and then ghosting, the officers determined that I did not owe the money and that Ganesh (concierge) and Suman (manager) could not lawfully withhold my belongings. Not only did I not receive an apology for my booking being given away and having my belongings withheld, but my and the police officer's time was deliberately wasted with no-showing and, after having arrived half an hour late to the station, Ganesh proceeded to change the details of his and Dream Nepal's accounts in front of them (which was the deciding factor that I owed no money - Dream Nepal had nothing to stand on... except incompetent book-keeping and bald-faced greed). People do not report to the police because the victim needs to jump through so many hoops for a semblance of justice, and everyday corruption and generalized unfairness/money-grabbing has become painfully common. I was shocked by this experience. Much of the confusion and "mistakes" made on the part of Saroj (a former employee) and the current employees was due to lack of communication via addictive, distractive personal cell phone use on their part while working. It's insanity to check someone out and then ask them to pay for a mistake on the hotel's part five weeks later. It's immoral to give someone's booking away and only tell them when they arrive and claim it was a "mistake" when, the reality is, they gave it to someone on Booking.com who was paying more. It's next level grotesque to gaslight and blame the victim of one's mistakes and subsequent dehumanization to deflect from one's own shame and complicity in a corrupt system (the larger problem is clearly with Gyanendra, who owns several properties on the block). The room was great. I wanted to come back to it because it was quiet and comfortable. The service was lackadaisical at best (often being served the wrong thing or needing to call several times). The corruption, in the end, was forefront.…
Splendid hotel is worth a visit. Hotel is in Thamel and is close to the major attractions. The staff is friendly and the rooms are clean, service is also great, food quality is also good. It was a pleasant experience.
I was been there with my wifi everything was so nice ,staff , food, facility , comfortable zone i loved this hotel thank you for amazing hospitality , i suggest to you guys need should visit for there service you also gonna loved .
It was great experience to stay here. Location was just awesome, very peace, clean and great view from the balcony. Will visit it again whenever possible. Staffs are very cooperative and it felt like staying at my own home.
Hi everyone I came from london to visit my girl .. Iv stayed in this hotel a month time .. it was very nice .. and very clean and tidy .. quite place too .. I’m highly recommend to all Uk passengers to stay here . staff called Rajesh is very nice person .. breakfast is very good ( 5 star standard) and I’ll come and stay here again
Best hotel in town everything is so good I'm so glad with all the staff special thanks for Saroj he made me like living in my home thanks a lot gonna miss . He is so helpful,kind , Frank, loyal and honest person overall stay was awesome
Nice rooms, highly recommended! I was pleasantly surprised, the accommodation was great and friendly behaviour of staffs. When I want stay alone I will stay only in this hotel. There is nothing to complain about.
The Dream Hotel & Apartment fullfilled all of my expactations plus some! Clean and neat rooms with nice beds and shower facilities and a lovely management behind is all i need when i travel. Thank you!
good service and all cheerful and supportive staff. manager of the hotel is so helpful and overall ambience is lovely.stayed here three days and never felt the need to change my hotel. stay here for an experience class apart.