Good business hotel with a very friendly staff and central location. I advise to ask for a hotel room facing the golf court rather than the Main Street at the back of the Hotel. The restaurant offers a great choice of local and international food.
The location of hotel is good and near to all major businesses. The rooms are big and clean. Staffs are friendly. People can go by walk in the night to near by Clubs & Restaurants. Breakfast is limited to local foods. But no much complaints.Overall I enjoyed staying.
Lovely with Malls, hangouts close by , golfers have a free round on the house at Uganda Golf club & a golf view room if reserved. Love the meals very affordable especially their Breakfast and Evening grill everyday from 6pm
I am a frequent traveller to Uganda but it is my first time to stay in this hotel. This place needs a serious attention to cleanliness. The rooms are not well maintained. Bathroom stinks! Beddings looks dirty. The loud sound of the AC in my room didnt let me sleep the whole night! I arrived late night and had to go for early morning meetings and i didnt have good rest at all. Terrible experience. One more thing is that the hotel should be a little considerate. I was told I can check out at 2:30pm but since my flight is in the evening, i asked for a later check out around 4:30pm. They didnt agree and said i will be charged extra. I spoke to the Duty Manager and he said the maximum he can allow is 4PM. I didnt feel good arguing for just 30mins so i checked out at 2:30PM. Some consideration sometimes makes a lot of difference, especially if the hotel is not fully booked. It was a complete disappointment and I dont see myself staying in this hotel again. …
We travelled to Kampala as a group of 5 and stayed at the Metropole. The staff were so lovely and helpful. A special mention of the manager Ivan Kusemererewa who solved every query we had with a smile. We stayed there for 2 nights & had to return on our way to the airport. He had everything organised and welcome. The food was great & the drinks were a very good price. I fully intend to stay here again on my return. Caroline
Hotel in located along busy road in the centre. Make sure you get a room facing the Golf course. Room was spacious, clean and comfortable. Big plus is the check out time is at noon. Reception staff is not overly fast and friendly but the Bar and breakfast staff is. Breakfast was good. Large selection of items and omelette station. For a short stay recommended.
The rooms were large and clean. There was a great Kenyan Chef who did a really good breakfast and food in general but some of the female staff were terribly rude and clamored to serve the European guests before the Africans. 😕 we had an incident with a bag that was opened. Nothing went missing but it was unsettling all the same. During our stay there, there was some kind of construction going on so sometimes you would come into your room and meet someone on your room balcony. So that wasn’t great. Positives and negatives.
As I had some issues to make payment online, I had to contact some Hotels in Kampala to book me a room in advance so that I could pay in cash upon arrival. Metropole Hotel responded swiftly. The management of the Hotel made things easier for me. Thank you. Up on arrival, I have found everything attractive. The staff are quite friendly right from the porters to the receptionists. The woman at the business center made my stay easy by availing cabs. The waiters/waitresses of the restaurant in the first floor makes their best level to keep one enjoy the services. They are simply awesome. The breakfast was very good. The room is spacious and all the materials functional. I strongly recommend the Hotel for someone planning to travel to Kampala. Daniel
The hotel staff harass guests. No respect for humanity whatsoever. There were bugs in the rooms. Several incidents of cockroaches on the floor. Also got bitten by unknown bugs in the night while sleeping. Although this did not happen to me, some guests complained about theft of their property. Theft of things as petty as a pair of trousers! I had to keep all my belongings under lock and key during my stay. I wouldn't recommend this hotel to anyone.
Stayed three nights at the hotel. Service was good. Staff was friendly. Lots of nearby restaurants within walking distance. Breakfast was good. Stay on golf view side as it is quieter. I would recommend.