Metropole Hotel Kampala overlooks the Uganda Golf Course and is located within the premium localities of Kampala, also known as the city of 21 Hills. Metropole Hotel Kampala is the pioneer in using IP Telephony infrastructure in the Hospitality industry in Africa. It is also equipped with high speed Wireless Internet connection in all rooms and public areas.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
The location of hotel is good and near to all major businesses. The rooms are big and clean. Staffs are friendly. People can go by walk in the night to near by Clubs & Restaurants. Breakfast is limited to local foods. But no much complaints.Overall I enjoyed staying.
Read more
Date of stay: January 2020
Rooms
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MetropoleHOM, General Manager at Metropole Hotel Kampala
Responded Jan 14, 2020
Dear Santosh, Thank you for taking the time to write to us such a good review of Metropole Hotel following your recent visit to Kampala. I am delighted that you had such a pleasurable stay finding the hotel ideally located with wonderful value for money, friendly & helpful staff and also such clean comfortable rooms. We would be delighted to welcome you back once again in the future and please feel free to contact the hotel directly to arrange for your booking. Best Regards, Mufaddal Kika Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good business hotel with a very friendly staff and central location. I advise to ask for a hotel room facing the golf court rather than the Main Street at the back of the Hotel. The restaurant offers a great choice of local and international food.
Read more
Date of stay: January 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MetropoleHOM, Manager at Metropole Hotel Kampala
Responded Jan 30, 2020
Dear Guest, Greetings from Metropole Hotel Kampala! We would like to thank you very much for taking your time to provide valuable feedback about your experience at Metropole Hotel. Your willingness to share your thoughts with us was highly appreciated. We were more than happy to be your residence away from home. Kind regards, M Kika metropole@metropolekampala.com
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Metropole location is its advantage where you will walk within 1.5kms to reach all the important places. The disadvantage it has is that it is located by a very busy road. The hotel service is excellent without a doubt. The surrounding neighborhood is an upmarket one. Enjoy your stay at the Metropole Hotel Kampala.
Read more
Date of stay: June 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Metropole K K, Front Office Manager at Metropole Hotel Kampala
Responded Jun 23, 2017
Dear Guest Thank you very much for your review of your recent stay at our hotel. Your feedback was extremely valuable to us, as we make every effort to improve on our services each and every day. We greatly appreciate
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I really love this hotel and am sure to go back by the end of this month.. It's a very fantastic hotel I have ever found in Kampala 😍😍😍😍 I really feel in love with it🥰 This hotel has a good and sounding view with lots of it's brilliant buildings😉
Read more
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
Room Tip:I think they should jxt follow the Google map
For safe travels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed at this hotel for a week and it was a pleasant experience. Staff were helpful and my room was clean,spacious and fully functional, the A/C was great to use during the night and I was situated only a stones throw away from all the amenities in central Kampla, Breakfast was scrumptous with a wide choice of options.
Read more
Date of stay: April 2013
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
What a disaster, will make a short review as still have had no feedback from the hotel nor have they apologises or even been able to tell us the balance of what to pay.
Let me clarify, we requested for 16 rooms and one conference room for a half day meeting on 27th and a half day meeting on 28th march.
I confirmed our booking and made the payment as was invoiced.
However on arrival at the hotel I am told guests arriving from across east Africa arrived at metropole and were informed there was no room for them,,,,, one such guest, was moved in the middle of the night to golf course hotel who then told him they where full ! Later they gave him a suite,,,,,, only for him to be awoken at 2 am by other guests unknown to him joining to sleep in the same suite . Waking him up as lights where turned on in his room as the switch was on the outside….
I was told that there was no space for us at metrople for accommodation on the arrival to my meeting which is outrageous !! Most of the team I was told would sleep at their sister hotel golf course.
We went ahead with our conference in a very tight room with no curtains thus making it impossible to see the projector screen.
We asked for the room to be darkened and another table added so we could actually fit and work,,,,, as this was complicated, we moved to the room next door and disrupted our meeting to have all move and re set up so we could see the screen on the wall.
In the evening we had a bus that took some to metropole hotel to sleep and proceeded to golf hotel to leave the rest of the group to check in. Am then told 20 minutes later they stranded at golfcourse hotel as that is not where they were booked but golf course apartments !
We get the bus to turn around and pick them up again and move them !
On the 27th I had confirmed a number of times of how the team would be picked latest at 7 am from hotel and taken to metropole for breakfast so we can start our meeting at 8 am prompt.
At 7 20 am, I am called to be informed no one has come to pick them up ! I call the hotel and they say pick up had just arrived ? For me 7 is 7,,,,, not 7 20.
On top of that I find out they send one taxi ! what is this ? they are 10 people ! how will they possibly fit. They where told that half of them wait until the car drops half the team and returns, for this I have no words.
We start our meeting delayed as the team need to eat breakfast.
The conference room is ready, darkened and extra table there as we had requested.
We start our meeting and within half an hour cant hear each other cause the conference room next door has started a meeting with a public address system ! with only a glass door in between . We cannot work nor hear each other in our room.
I ask for this to be turned off immediately and am informed its not possible.
At tea break we get moved to another board room 3rd room by now,which is tiny , does not fit tables and we take it as we have to be able to hear each other as this is the last of our half day meeting before our team flies back to their respective countries.
This has been the worst conference set up I have ever experienced. We have used metropole a number of times before and I have never seen anything like it.
I will say the waitress staff, break tea and lunches have been excellent. The rest of communication , leadership, taking charge of conference and communication the worst !
As i write this for two days i have called metropole for a response to my written complaint and have had no answer, today at 10 am i called to speak to a manager and was told they are all busy and no one can attend to me,,,, i should wait for them to call me.
Read more
Date of stay: March 2013
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
THIS Hotel is probably a good example of one of the worst hotel in the world. The prices of the rooms are higher as compared to other parts of East Africa. The AC's were not at all effective. the hotel had no wifi connection for at least 80 % of my stay. To my horror the hotel also informed that I will be unable to call outside the hotel as their lines are down. I mean which hotel is so helpless that they cant even help to make a call outside even when am willing to pay. The staff is really rude and not polite at all. a request for a twin bed was not looked after and had to wait for an hour for the room to get ready even after checking in. the staff clearly expressed their discomfort caused due to my request and kept making faces and grunting while readying my room. The bathrooms are small and have no locks at all. if you are traveling with someone else from office it is a harrowing time to be in the bathroom without a lock completing your daily activites. Even the breakfast had no eggs and had to get them on special request. Super bad breakfast
PLEASE AVOID
Read more
Date of stay: March 2014
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here a couple of nights when visiting our Kampala office colleagues. + The bed was fine. + had internet. + staff was nice + breakfast was good + thai restaurant had good food
- The toilet was very very cramped and had a very unusable design. The water from shower would splatter all over the toilet, toilet paper placement was awkward. - they only had wired internet in the room, wifi in the lobby. Overall, the internet was slow. - they used to take away every single piece of towels when we go to breakfast, and had to call them to get anything back before their usual time (which was hours later).
Read more
Date of stay: June 2012
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pros: - the room size was adequate - food from the continental menu was good - internet speeds were good - both in the room & in the lobby - the bartender was good. he fixed me a non-alcoholic drink to relieve nausea due to turbulence - i liked the breakfast options which changed daily
Cons; - nastiest part; bed sheets were dirty!! the bed was well made but i was shocked to find stained & dirty bedsheets underneath. i had to call the reception 4 times & wait for more than 20 mins before someone came to change the sheets. the bed was also badly made up after that but id rather that than stained sheets! - i tried the Thai food once & gave up as it was too salty - my room was on the 1st floor but next to the outdoor restaurant. which means i had to keep the shades down otherwise people at the restaurant could have seen me walking in/out of the bathroom! - shower doesnt have a curtain/door meaning water was all over the floor. you have to be real careful - i only counted 9 channels..so its pretty boring if you're relying on TV - on my 1st night guests couldnt sleep as music was loudly blaring from a party next to the hotel
next timei think ill stick to Golf Course Hotel.
Read more
Date of stay: April 2012
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Room Tip:ask for rooms facing the golf course & on higher floors
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I should have written a review immediately after leaving - this is 1 month later - but if I did it would be even worse, since I left upset... Don't write angry, I always say :) Why did I leave angry? - it took over an hour to check out. I'm not kidding, that's how long it took for them to write up the bill and take money.
Note: i travel very frequently through Africa and Asia, so this review is not written by a "casual" traveler. Your expectations may differ.
Based on 2 week stay in March 2012.
1 star review is based on the following: Air conditioning: works intermittently and the controls are all in Chinese, which neither the staff nor I understood. Noise: hotel workers congregating in hallways and parking lot were loud until after midnight and only quieted after frequent polite complaints (well, admittedly, only the first few times were polite :) Insects: bathroom was infested with ants, took multiple requests before it was sprayed Wifi: only in lobby, not room Internet: required cables (no wireless), which were broken Laundry: $3 to wash underwear - and no place to hang hand washed items (remember this was a 2 week stay) Balcony: leaked through to room below mine - requiring workers to fix it during my few hours of weekend rest... Unavoidable, perhaps, but dealt with in a very unprofessional way... Breakfast: really poor, fruit, my main staple, was not just 'un-fresh', it seemed 'old'. Bathroom: occasionally smelled like a sewer, probably because plumbing was backing up from other rooms. TV: 6 working channels, no movie channels or CNN
Anyway, I'll stop there. If you are STILL interested in staying at this hotel, I doubt more evidence would dissuade you. I honestly don't mind crappy hotels if I'm paying less, but at this price the problems I faced are unacceptable. Truth is, even cheap guesthouses are generally problem free.
Oh, I will say, it was a very comfortable bed.
Read more
Date of stay: March 2012
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Room Tip:Not near restaurant, parking lot on one side or busy road on other side. Not sure what that leaves!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MHK_Hotel, Manager at Metropole Hotel Kampala
Responded Nov 17, 2012
Metropole Hotel Staff and Management Strives to achieve best Guests Satisfaction and All reviews goes along way to help us Improve on our Service Delivery, We appreciate all The Reviews Managment
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Kampala area.
PRICE RANGE
$99 - $100 (Based on Average Rates for a Standard Room)
LOCATION
UgandaCentral RegionKampala
NUMBER OF ROOMS
60
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
