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Kampala Serena Hotel

689 reviews
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Traveler (318)
Room & Suite (119)
Dining (43)
Overview
  • Excellent70%
  • Very good26%
  • Average2%
  • Poor1%
  • Terrible1%
Travelers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
Rooms
Mar 4Mar 5
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (689)Write a Review
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167
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445
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18
11
6
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All reviewslakes restaurantleading hotels of the worldthe pearlbeautiful hotelfive star hoteleast africamain gatebusiness tripbusiness centerbusy cityairport transferexcellent facilitiesspacious roomsan oasisthe food is greatmain restaurantbeautiful grounds
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221 - 225 of 647 reviews
Reviewed December 22, 2015

We asked for a room on the ground floor to avoid steps and the rain. It turned out that the room was not in the main block but a separate block down long flights of slippery stairs or a lift, then along a slippery path...More

Thank Jack W
Reviewed December 21, 2015 via mobile

I was there with my friends to celebrate my friend birthday and was there for a night.Hotel is very nice and at very good location in the heart of city but the road outside always stucks and waste a lots of time to reach at...More

Thank Surender R
Reviewed December 20, 2015 via mobile

I have stayed in KS on at least 4 occasions as a business traveller until beginning of this year and frankly loved staying at this hotel. The hotel is situated in the heart of Kampala on a sprawling estate and looks grand with its horizontal...More

Thank Parag P
Reviewed December 17, 2015

This was my first time in Uganda, and this hotel is one of the elements of my trip that made it memorable. The staff are genuinely friendly and patient especially the greeters and front desk staff. The interior is beautiful, especially the water bridge on...More

1  Thank ShallyWaly
Reviewed December 16, 2015

I was here for the Pearl of Africa Tourism Expo 2015.The hotel is huge and offers professional services. I was ever impressed and satisfied with the timely assistance offered by Kelly Kasozi.The facilities are clean, swimming pool is nice and gardens are well maintained. I...More

Thank Jacob W
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Free Parking
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Business Center with Internet Access
Free Parking
Shuttle Bus Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
$270 - $499 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kampala
#2 Spa Hotel in Kampala
#2 Romantic Hotel in Kampala
#2 Luxury Hotel in Kampala
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$270 - $499 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kampala
#2 Spa Hotel in Kampala
#2 Romantic Hotel in Kampala
#2 Luxury Hotel in Kampala
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (318)
Room & Suite (119)
Dining (43)
Pool & Beach (25)
Business Center & Event Rooms (3)
Questions & Answers
Ask a question
Temi A
December 31, 2016|
AnswerShow all 5 answers
Response from SerenaHotels | Property representative |
Hello Temi, Yes we would be happy to arrange for the Airport Pick up and for the crib. Please call +256 414 309000
0
Votes
Amy0202
December 21, 2015|
AnswerShow all 5 answers
Response from Ajei2000 | Reviewed this property |
I have never stayed in a family room. I have only stayed in the hotel while on a business trip. I am not able to provide this information but I think it is available in the hotel's website.
0
Votes
Room Tips
"Some rooms look out over the pool area which might be quieter (we faced a busy street - and was quiet - but..."
Read review
"All rooms have great city views"
Read review
"After you get back to your hotel room always check that your sliding glass door is locked properly."
Read review
"Always upper floors, always garden view - you can't go wrong with that choice!"
Read review
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