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Kampala Serena Hotel

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Kintu Road, Kampala 256 Uganda
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (489)
Room & Suite (174)
Dining (65)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 08/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Kampala Serena Hotel
Updated 08/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 208 hotels in Kampala
Location
Cleanliness
Service
Value
Travelers' Choice
An inspirational blend of 5-star polish and pan-African panache, this world-class hotel will showcase the cream of Ugandan culture while delivering the ultimate in personalized service, international cuisine, social style and business reliability.Drawing its architectural inspiration from the abundance of Uganda's lakes and rivers, the hotel has been created around a central water theme, which manifests itself both in the extensive water gardens and in the hand-carved panels and shimmering mosaics with which it is decorated. The hotel has free wireless internet as well as international cuisine spiced up with an African cuisine served up at the stunning gourmet fine-dining restaurant, The Pearl of Africa
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Airport transportation
Business Center with Internet Access
Conference facilities
Valet parking
Wifi
Hot tub
Outdoor pool
Heated pool
Fitness classes
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Poolside bar
Shuttle bus service
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Flatscreen TV
Whirlpool bathtub
Room service
Safe
Seating area
VIP room facilities
Iron
Wake-up service / alarm clock
Minibar
Bath / shower
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Luxury
Languages Spoken
English
804Reviews6Q+A100Room tips
Traveler rating
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Popular mentions
Safariafficionado wrote a review Aug 2020
Kampala, Uganda3,041 contributions422 helpful votes
+1
When you have to conduct business and need a high speed broadband link for video conferences - given the lousy performance of ISP's in Kampala - the best bet is to use a hotel and that is what I did. No sooner did I learn that the Kampala Serena Hotel was going to open again did I book myself for a couple of nights there and took full advantage of both their relaunch special offers and their infrastructure. But let me start with the check in. From the perimeter gate security check to the hotel entrance security check and on to the reception, it was sanitize sanitize and sanitize again. Familiar faces at the concierge and reception are now partly hidden behind mandatory masks but it is reassuring to see that it is not just guest who are encouraged to sanitize their hands but that also the baggage handles and suitcase outsides are sanitized as are all items placed on the tray going through the scanning machine at the entrance. My particulars were on record at reception and before I received my keycard, was that one sanitized too, first by a UV light device and then again sprayed and wiped down. I felt as safe as one can be in this day and age. My room, I was upgraded to an Executive Suite in the new wing, proved to be a dream of comfort, style and art - yes, art - well appointed, very comfortable, very very functional and the working desk provided about as many sockets, USB sockets included, as one ever needs. The view from the room was superb, being on the 5th floor and housekeeping cued in to new health and safety standards under which the hotel reopened after the long lockdown. The food, now all served to order - the days of the buffets of the old days seem to be gone for good - was as tasty and good as I remember from past visits, presentation included. I had an Egg Benedict one morning and it scored a 10 out of 10 and tried various soups, main courses and desserts while at the hotel, and neither the attention of the service staff nor the quality of the food left anything to be desired. 5 star all the way! Being the first guest to check in on reopening did the hotel begin to enjoy greater occupancy again over the coming days, with guests taking advantage of special staycation rates and rates inclusive of meals - and like myself I am sure everyone enjoyed seeing Kampala's best hotel back in business.
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Date of stay: July 2020
Value
Location
Service
Trip type: Traveled on business
Room Tip: Try the Executive Suites at the new wing - you will not be disappointed
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janecking2 wrote a review Apr 2020
Hurstpierpoint, United Kingdom6 contributions1 helpful vote
Superb room on the 4th floor with view of grounds and water feature. In room facilities and wifi all excellent. Room service dining was very useful and beautifully served. Good choice of restaurants and bars, lovely to sit outside and hear the frog sounds in the evening.
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Date of stay: February 2020
Value
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Service
Room Tip: High floor view of water feature
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Nina R wrote a review Mar 2020
5 contributions
This is a very nice European style hotel. We stayed 2 nights, after arriving from the USA. Our room was spacious and comfortable. The bathroom was very nice. The breakfast buffet was very good, and the one dinner we had at the Italian restaurant was also good (it was an interesting "spin" on Italian food!). Hotel and restaurant staff were very attentive. We also had drinks in the pool area which was nice (until it started raining). The Kampala Serena is a good option in Kampala.
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Date of stay: March 2020
Value
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1 Helpful vote
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Jenny F wrote a review Feb 2020
Midrand, South Africa147 contributions52 helpful votes
Lovely staff, super hotel and excellent conference facilities. A perfect combination for a work gathering. Good wifi and good food. Room service efficient and nice pool area. Colleagues commented on one of the best hotel gyms they had experienced.
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Date of stay: February 2020Trip type: Traveled on business
1 Helpful vote
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Ollerbarrow wrote a review Feb 2020
Altrincham, United Kingdom1,615 contributions368 helpful votes
Just loved this hotel. It truly is an oasis in the midst of the turmoil that is Kampala. Great service in very, very comfortable surroundings and good value for such a large international establishment, Right on the site of the large adjacent convention centre, so an absolute must if staying in Kampala.
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Date of stay: December 2019
Value
Cleanliness
Service
Trip type: Traveled on business
1 Helpful vote
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PRICE RANGE
$278 - $323 (Based on Average Rates for a Standard Room)
LOCATION
UgandaCentral RegionKampala
NUMBER OF ROOMS
152
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Frequently Asked Questions about Kampala Serena Hotel
Which popular attractions are close to Kampala Serena Hotel?
Nearby attractions include Budongo Forest (0.5 miles), Maridadi Crafts (0.08 miles), and Independence Monument (0.2 miles).
What are some of the property amenities at Kampala Serena Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Kampala Serena Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Kampala Serena Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Kampala Serena Hotel?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Kampala Serena Hotel?
Conveniently located restaurants include Asian Fusion, Mediterraneo, and The Lawns.
Are there opportunities to exercise at Kampala Serena Hotel?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Kampala Serena Hotel have an airport shuttle?
Yes, Kampala Serena Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Kampala Serena Hotel located near the city center?
Yes, it is 0.6 miles away from the center of Kampala.
Are any cleaning services offered at Kampala Serena Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Kampala Serena Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.