Kampala Serena Hotel
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Avg. $190 /night, 12/10 - 12/11
$307
per night
$247
per night
$187
per night
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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About
4.5
#5 of 163 hotels in KampalaLocation
4.6
Rooms
4.7
Value
4.1
Cleanliness
4.7
Service
4.6
Sleep Quality
4.7
An inspirational blend of 5-star polish and pan-African panache, this world-class hotel will showcase the cream of Ugandan culture while delivering the ultimate in personalized service, international cuisine, social style and business reliability.Drawing its architectural inspiration from the abundance of Uganda's lakes and rivers, the hotel has been created around a central water theme, which manifests itself both in the extensive water gardens and in the hand-carved panels and shimmering mosaics with which it is decorated. The hotel has free wireless internet as well as international cuisine spiced up with an African cuisine served up at the stunning gourmet fine-dining restaurant, The Pearl of Africa
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Free breakfast
Airport transportation
Business Center with Internet Access
Conference facilities
Valet parking
Wifi
Fitness / spa locker rooms
Fitness classes
Hot tub
Outdoor pool
Heated pool
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Poolside bar
Shuttle bus service
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Flatscreen TV
Whirlpool bathtub
Room service
Safe
Seating area
VIP room facilities
Iron
Wake-up service / alarm clock
Minibar
Bath / shower
Hair dryer
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Luxury
Languages Spoken
English
Location
Kintu Road, Kampala Uganda
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 74 out of 100
74
Entebbe Airport
21.7 mi•
See all flights
Rental Cars
15 Restaurants
within 0.3 miles
833Reviews9Q+A100Room tips
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Detailed Reviews
Stayed for 1 and a half nights for work, sadly not long enough as this is one of the best hotels I’ve ever stayed in, and I am delighted that it is in the middle of Kampala! The room was spotless, perfectly quiet, very comfortable, with lovely bathroom with shower and bath and Elemis products. You can even have a scented bath run for you if you ask! Air con was efficient and quiet. The garden was full of mature trees, lovely pools and fountains and a waterfall by the swimming pool - a lovely place to sit and relax. I didn’t use the pool but it did look very tempting, as did the spa. I had chicken Caesar salad for room service (didn’t use the restaurant as I wasn’t there long enough) and it was freshly made, no sauce out of a bottle here. I could taste the anchovies and it was probably one of the best I’ve ever had.
This was all topped off with the usual delightful and warm Ugandan hospitality, all staff were friendly, helpful, not intrusive, polite and always smiling. I would love to return here for a longer stay. Thank you to everybody.
This was all topped off with the usual delightful and warm Ugandan hospitality, all staff were friendly, helpful, not intrusive, polite and always smiling. I would love to return here for a longer stay. Thank you to everybody.
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Date of stay: January 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SerenaHotels, General Manager at Kampala Serena Hotel
Responded Jan 16, 2020
Dear JobY7288JY, What a delight it is reading your wonderful review and comments about your recent although short stay at our property. Thank you very much for choosing to stay with us and for sharing your amazing experience with the travel community. We are thrilled to hear that you enjoyed every aspect of your stay and promise to continue offering the very best of the Serena hospitality and service. Thank you once again and we look forward to welcoming you back soon. Sincerely, Anthony Chege
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wonderful hotel that serves local food and international cuisine. Service with a smile. Excellent security. The staff at the main entrance to the building are very welcoming. They also helped put luggage in the care for us which some high-end hotels in Kampala do not do. The concierge needs to adopt that stance from them. Luggage is taken to a room unlike some other hotels in Uganda. The hotel is beautiful with many indoor and outdoor places to eat.
The rooms were clean. The room service was great and timely. Room service staff were extremely polite and friendly. I would definitely visit Serena gain in a heartbeat!
The rooms were clean. The room service was great and timely. Room service staff were extremely polite and friendly. I would definitely visit Serena gain in a heartbeat!
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Date of stay: December 2021Trip type: Traveled on business
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kampala Serena Hotel, Other at Kampala Serena Hotel
Responded Feb 9, 2022
Dear M2844OJrosam, Thank you very much for choosing the Kampala Serena Hotel and for taking the time to write such a thorough review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Yours Sincerely, Daniel Kang'u GENERAL MANAGER
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Me and my husband decided to take our one week fall vacation in Kampala oktober 2019 and we chose this hotel. In total we are satisfied, but to be a «leading hotel of the world», we suggest a few improvements. The pool area is good with comfortable sunbeds, nice pools, a pool bar and attentive waiters. The pool bar offered an ok variety of food options. Our room and the public areas were clean, the breakfast had many healthy options and the restaurants had a well trained and polite staff. The gym and the spa was of a very high quality, but we missed the Internett access in the gym. It should be a small thing to offer wifi to the hotel guests in the gym, we think. We had four treatments in the spa. The therapists were discrete, well trained and super friendly! The only negative comment is that the pedicure therapist should have asked if I was pleased before finishing the session. I had more hard skin left on my feet afterwards. Sad.
In these times of focus on the environment, a leading hotel of the world should contribute more to reducing the use of plastic. We were of course glad that we could get as many bottles of water we needed in our room, but I think us to left appr 70 plastic bottles behind after our week at Serena. Why not offer the guests one (glass) bottle and provide a water dispenser like the ones in the spa and in the gym on each floor?
The security was good in our opinion and we felt secure, relaxed and good taken care of during our stay. We would choose a Serena hotel next time!
In these times of focus on the environment, a leading hotel of the world should contribute more to reducing the use of plastic. We were of course glad that we could get as many bottles of water we needed in our room, but I think us to left appr 70 plastic bottles behind after our week at Serena. Why not offer the guests one (glass) bottle and provide a water dispenser like the ones in the spa and in the gym on each floor?
The security was good in our opinion and we felt secure, relaxed and good taken care of during our stay. We would choose a Serena hotel next time!
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Date of stay: August 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kampala Serena Hotel, Other at Kampala Serena Hotel
Responded Jul 21, 2022
Dear Catarina S, Thank you very much for choosing the Kampala Serena Hotel as your preferred place of residence during your visit to Uganda and for taking the time to write such a thorough review of our property and service after a while. We are truly honored and delighted to hear that you enjoyed your stay with us and that you promise to return to our hotel next time. Management will be sure to share your encouraging feedback with the entire team. As part of our continued commitment to enhance our property and service, we shall look into your suggestions on plastic usage at the hotel and see how best we can reduce this, and as you mentioned please note that free Wifi is now provided free of charge at all outlets in the hotel including the gym. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. We look forward to hosting you on your next visit to Uganda. Yours Sincerely, Daniel Kang'u GENERAL MANAGER
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The check in was smooth. Staff were friendly and well trained. That is where it stopped.
The rooms were dated and in our room the following items did not work:
1. Airconditioning said 18 degrees. But my own thermostat clearly said the room never got below 26 degrees.
2. One Shower head did not work at all.
3. Internet was down for several hours at a time. (this was not due to power shortages). Calling the tech department was never answered.
4. More than half teh electrical plugs in teh room did not work.
5. Kettle did not work.
6. Towel racks in teh bathroom were follow off teh wall in the bathtub.
7. The corners or all teh room had signifcant dust and dirt on them.
It really was not worth the money and I regret staying here. I travel for a living.
The rooms were dated and in our room the following items did not work:
1. Airconditioning said 18 degrees. But my own thermostat clearly said the room never got below 26 degrees.
2. One Shower head did not work at all.
3. Internet was down for several hours at a time. (this was not due to power shortages). Calling the tech department was never answered.
4. More than half teh electrical plugs in teh room did not work.
5. Kettle did not work.
6. Towel racks in teh bathroom were follow off teh wall in the bathtub.
7. The corners or all teh room had signifcant dust and dirt on them.
It really was not worth the money and I regret staying here. I travel for a living.
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Date of stay: May 2022Trip type: Traveled on business
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kampala Serena Hotel, Other at Kampala Serena Hotel
Responded May 9, 2022
Dear Mr. Davetoddj We appreciate your feedback. However, it seems we have no record of your stay account. The issues you raised are grave and not representative of our brand standards. I would very much like to carry out proper follow up to rectify the same. Kindly share with me the actual dates you stayed via email Kampala.serena@serenahotels.com or to directly reach out to me on Tel. +256 75 2 57 33 58 to discuss these issues in detail.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were happy to have our hotel changed at the last minute to this hotel. Great staff, gift shop with souvenirs and clothes, restaurants, comfortable rooms, and a big lobby with many books to have meetings.
The morning breakfast buffet is also very good, with exotic fruits, omelletes, breads, etc.
The morning breakfast buffet is also very good, with exotic fruits, omelletes, breads, etc.
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Date of stay: November 2019Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SerenaHotels, General Manager at Kampala Serena Hotel
Responded Jan 12, 2020
Dear marcopolopaloalto, Thank you very much for choosing the Kampala Serena Hotel during your recent visit to Uganda and for taking the time to write such a glowing review of our property, hospitality and exceptional breakfast buffet! We are deeply humbled. As a member of the Leading Hotels of the World, we continuously strive to meet all our guests needs while exceeding their expectations and so we are delighted to hear that we are keeping true to our commitment. Thank you very much once again for sharing this amazing review with the travel community and we look forward to welcoming you back during your next visit to Uganda. Sincerely, Anthony Chege.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms are not very well maintained and although the gardens are beautiful, it fails to impress because it is so expensive and the service is not up to standard.
There is a lot of noise - I shudder to think what it will be like when it is busy.
I suppose they will blame covid, but if I have to work extra hard and go the extra mile, why shouldn't they? Competition is fierce.
WiFi is weak.
Worst of all are the front desk.
There is a lot of noise - I shudder to think what it will be like when it is busy.
I suppose they will blame covid, but if I have to work extra hard and go the extra mile, why shouldn't they? Competition is fierce.
WiFi is weak.
Worst of all are the front desk.
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Date of stay: April 2021Trip type: Traveled on business
Value
Service
Sleep Quality
Room Tip: Getting a nice room is a lottery - you might complain and move a few times till you are happy.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Kangu, General Manager at Kampala Serena Hotel
Responded Apr 20, 2021
Dear S8408MUpeterw, Thank you for taking the time to share this candid feedback. On behalf of the entire Kampala Serena Team, please allow me to extend our most sincere apologies for the lapses in service. We are very disappointed to hear that we delivered below the accustomed experiences. Be rest assured that all your comments have been treated with the deserved seriousness, and immediate corrective actions put in place As a hotel that prides itself in exceeding our guests' expectations, we would wish to reassure you of our commitment to ensuring that all our visitors have a relaxed and comfortable stay with us. We also would like to express regret for how you felt about our pricing; however, we have very competitive pricing compared to the other hotels in the same segment. Nonetheless, Management always guarantees value for your money by offering a superior product and the very best of Serena Hospitality. Once again, we sincerely appreciate the time taken to share your experience, and we hope you give us another opportunity to serve you better in the future. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Something is very broken at this hotel- the staff at the reception, explorer and Lake restaurant as well as the ones at the poolside are very unprofessional- from the moment you walk into the hotel, the only people who seem keen on your business are the security guards that check your luggage/ bags as you get into the lounge. The staff at explorer have loud conversations amongst themselves and are not bothered that a client is waiting to be served or that their order is delayed…I guess they think that guests don’t understand Luganda hmmm
The pool attendants and waiters look at you like you’re an inconvenience and you literally have to beg them to attend to you
The only staff who standout for good service are Gloria in the explorer, Oscar and Rosemary at reception.
I stayed on 5th floor and there were some teens booked in various rooms for the weekend and were very loud, room crashing and the hotel didn’t put them straight so if you are checking in for the weekend, prepare yourself for noisy neighbours, sulking staff and a general sense of that customer service is not important here.
The pool attendants and waiters look at you like you’re an inconvenience and you literally have to beg them to attend to you
The only staff who standout for good service are Gloria in the explorer, Oscar and Rosemary at reception.
I stayed on 5th floor and there were some teens booked in various rooms for the weekend and were very loud, room crashing and the hotel didn’t put them straight so if you are checking in for the weekend, prepare yourself for noisy neighbours, sulking staff and a general sense of that customer service is not important here.
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Date of stay: August 2024Trip type: Traveled with family
Room Tip: Noisy events next door
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kampala Serena Hotel, Other at Kampala Serena Hotel
Responded Aug 27, 2024
Dear Judyth K, Thank you for taking the time to share your feedback regarding your recent stay with us. I am truly sorry to hear about the disappointing experience you had during your visit. We deeply regret that the service you received from our staff at the reception and some of our outlets did not meet your expectations. This is not the level of service we strive to provide, and your feedback will help us in our efforts to enhance our guest experience. I am pleased to hear that Gloria at the Explorer, Oscar and Rosemary at the reception, provided you with good service. We will make sure to recognize their efforts. Regarding the noise disturbance from other guests, I apologize for the inconvenience this caused. We understand the importance of a peaceful environment and will take steps to better manage such situations. Your feedback is invaluable to us, and we are committed to making the necessary changes to ensure that all our guests receive the high standard of service they deserve. We appreciate you bringing these issues to our attention and hope you will give us another opportunity to provide you with a more positive experience in the future. Yours Sincerely, Daniel Kang'u GENERAL MANAGER
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I like it's central location. Very easy to connect to especially force work engagement like a workshop. It's large area ensures a safe and secure free parking and quiet large rooms with wifi. The food and drinks are okay and are served within a good distance to your workshop area
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Date of stay: December 2023Trip type: Traveled on business
Room Tip: Old timers, the new main entrance is on the lower gate
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kampala Serena Hotel, Other at Kampala Serena Hotel
Responded Mar 16, 2024
Dear aagaba, Greetings from the Kampala Serena Hotel. Thank you for choosing our property for your workshop. We are thrilled that you enjoyed our prime location, delicious food, high-speed WiFi, and exceptional service. Your positive feedback encourages us to keep doing our best. We appreciate your patronage and look forward to welcoming you back soon. Yours Sincerely, Daniel Kang'u GENERAL MANAGER
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a very nice European style hotel. We stayed 2 nights, after arriving from the USA. Our room was spacious and comfortable. The bathroom was very nice. The breakfast buffet was very good, and the one dinner we had at the Italian restaurant was also good (it was an interesting "spin" on Italian food!). Hotel and restaurant staff were very attentive. We also had drinks in the pool area which was nice (until it started raining). The Kampala Serena is a good option in Kampala.
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Date of stay: March 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Janet Maina, General Manager at Kampala Serena Hotel
Responded Nov 1, 2020
Dear B1099WXninar, Thank you for your detailed review on your stay with us. It's lovely that you got to appreciate our architecture as well as different outlets in the Hotel. I will share your gratitude with the Head Chef of the Explorer Bistro. Thank you for choosing to stay with us and we are looking forward to hosting you anytime you are in Kampala. Yours Sincerely, Anthony Chege.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My spouse and I stayed at the Kampala Serena for two nights when we were visiting Uganda, and overall, I thought that this was a modern hotel that seemed like an oasis of serenity in a bustling town.
This hotel is essentially a large complex with a separate conference center and multiple buildings. The landscaping and lush gardens really give this a “serene” vibe. The staff was uniformly friendly and helpful, across-the-board.
Check in was easy, and we were able to snag a high floor. Views aren’t a big thing here due to all the tree cover, but that is fine. The rooms were modern and well-appointed.
I don’t really have any comments about the location because Kampala is not really a "walking destination" where you explore the area. We did opt for dining in the hotel a lot just due to work constraints and a certain degree of wanting to relax. The buffet always had local options, which was important since we were looking to try more than just Indian and American food.
The spa is nice, but the spa chair table had a huge screw going through the head area, which was very random and unpleasant. The gym facilities were extensive, and had a sauna and steam room and plunge pool.
This hotel is essentially a large complex with a separate conference center and multiple buildings. The landscaping and lush gardens really give this a “serene” vibe. The staff was uniformly friendly and helpful, across-the-board.
Check in was easy, and we were able to snag a high floor. Views aren’t a big thing here due to all the tree cover, but that is fine. The rooms were modern and well-appointed.
I don’t really have any comments about the location because Kampala is not really a "walking destination" where you explore the area. We did opt for dining in the hotel a lot just due to work constraints and a certain degree of wanting to relax. The buffet always had local options, which was important since we were looking to try more than just Indian and American food.
The spa is nice, but the spa chair table had a huge screw going through the head area, which was very random and unpleasant. The gym facilities were extensive, and had a sauna and steam room and plunge pool.
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Date of stay: October 2023Trip type: Traveled as a couple
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kampala Serena Hotel, Other at Kampala Serena Hotel
Responded Apr 15, 2024
Dear Flyer099, Thank you for sharing your delightful experience at the Kampala Serena Hotel. We are thrilled to hear that you and your spouse enjoyed your stay during your visit to Uganda. Our team takes immense pride in their dedication to exceptional service, and it warms our hearts to know that our associates were uniformly friendly and helpful throughout your stay. While our spa and gym facilities offer relaxation and wellness, we sincerely apologize for the unexpected inconvenience caused by the spa chair table. Rest assured; we will address this promptly to ensure a seamless experience for our valued guests. Thank you for your continued support, and we eagerly look forward to welcoming you back soon for another memorable stay. Yours Sincerely, Daniel Kang'u GENERAL MANAGER
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yes all our rooms have a mini Fridge. thanks.
I didn't use their Sauna especially seeing that we are still in a pandemic. It might be inclusive but I am not sure.
Not really, although they would put you in touch with a local company.
I booked our tour to Murchison Falls before we left the UK and the guide picked us up from the Kampala Serena Hotel. On our return after the trip we stayed in Entebbe, where there are also some amazing tours. We took a 'shoebill tracking' boat trip and saw one of these amzing birds.
It was included.
"If you ask, they will graciously give you a late checkout time that allows you to enjoy the pool even longer. "Read full review
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PRICE RANGE
$226 - $282 (Based on Average Rates for a Standard Room)
LOCATION
UgandaCentral RegionKampala
NUMBER OF ROOMS
152
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingKAMPALA SERENA HOTEL - Updated 2024
Frequently Asked Questions about Kampala Serena Hotel
Which popular attractions are close to Kampala Serena Hotel?
Nearby attractions include Independence Monument (0.2 miles), Maridadi Crafts (0.05 miles), and Maridadi Arts (0.1 miles).
What are some of the property amenities at Kampala Serena Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Kampala Serena Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Kampala Serena Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Kampala Serena Hotel?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Kampala Serena Hotel?
Conveniently located restaurants include Yujo Izakaya, Seven Seas at Sheraton Kampala, and Khyber Pass.
Are there opportunities to exercise at Kampala Serena Hotel?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Kampala Serena Hotel have airport transportation?
Yes, Kampala Serena Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Kampala Serena Hotel located near the city center?
Yes, it is 0.6 miles away from the center of Kampala.
Are any cleaning services offered at Kampala Serena Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Kampala Serena Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.