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Kampala Serena Hotel

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Kampala Serena Hotel
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584 Reviews from our TripAdvisor Community

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Showing 546: English reviews
Reviewed 2 days ago NEWvia mobile

Always love staying at the Serena hotel! It feels a lot like home. The rooms are great! Quite spacious. The breakfast is amazing, lots of variety! Especially love the different kinds of matoke not to mention masala tea! The service is warm always and makes you want to go back. Room service is also quite excellent and is always served...

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Thank Ngugi J
Reviewed 6 days ago NEWvia mobile

The ride to Serena from the airport takes over an hour and is not the most scenic - in fact can cause anxiety. However the promise of top class food, service and accommodation is well worth it. The hotel lobby is a work of art. The rooms are comfortable and clean - but mattresses are Serena's weakness both in Nairobi...

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Thank Dorcas O
Casablanca, Morocco
Reviewed 1 week ago via mobile

A bit overpriced but it is really a good hotel. Rooms are aging but well maintained, good amenities AC working well. Breakfast is top notch ! A la carte choices for food are decent though service was somewhat slow. Staff trying hard to please, tries to remember my name. Gym really good! Pool decent no nice view though. Security is...

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Thank Habibamine
Cape Town Central, South Africa
Reviewed 1 week ago via mobile

We stayed at the hotel for 5 nights and loved every moment of it. its perfect for business with 2 desks in the room and uncountable sitting areas suitable for business. There is a lovely discreet vanilla scent everywhere. Both service and food were great. The hotel has been furnished with attention to detail and I liked the fresh flowers...

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Thank Luxury_Traveller_BL
Port Louis
Reviewed 2 weeks ago

I was on a training/seminar when I stayed in Serena Hotel. It is a nice place in general with good food (I was surprised to see that the hotel could offer a large variety of indian dishes). The atmosphere is pleasant, the rooms very accommodated with facilities. The staff are very helpful and cordial. If you want to go for...

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Thank 803Mimi
Winchester, Virginia
Reviewed 2 weeks ago

The staff were fantastic. The facilities were first rate. I really enjoyed the fitness facilities, they were quite extensive. The restaurants on premises were also excellent, particularly the wait staff and cooks. The infinity pool was very enjoyable. All of this made for a very pleasant experience. My only complaint with the whole experience would be the internet which was...

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Thank winchesterfamily2016
London, United Kingdom
Reviewed 2 weeks ago

The hotel is really well designed, with beautiful grounds and an interesting interior. They draw heavily on the local tribal skills and the hotel abounds in statues from the region. The room was pleasant, everything worked well and the service was friendliness and efficiency personified. The conference facilities are vast but a bit tired and graceless especially in comparison to...

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Thank Nigel B
Nairobi, Kenya
Reviewed 2 weeks ago

This certainly must be the best hotel in Kampala. They can organize airport transfer but at a fee and depending on the type of car you opt for. The food is great, rooms are clean and service is good. The hotel has a well equipped gym and spa where you can rebuild your energy levels after a hard day's work....

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Thank Jerim O
Dar es Salaam, Tanzania
Reviewed 3 weeks ago

The Hotel's location is perfect. I stayed in the second floor overlooking the Garden on the waterfall, my room was excellent, the room amenities were excellent, very clean rooms never seen! This Hotel is the Best in Africa. The food was fresh and tasty, room service delivered on time. everything was perfect, great staff, laundry delivered on time. Nothing to...

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Thank gi7476
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Gi7476, What a delight it is to read your thorough and wonderful review!!, we are thrilled to hear that we exceed all of your expectations. Thank you for choosing to stay with us and for sharing. We also sincerely appreciate your recommendation to fellow travelers and promises to continue providing a superior service/product in Uganda as well as the...

Reviewed 3 weeks ago

You can use the pool and the hotel gym for a nominal price. It is well worth it. Clean, tidy pool with food served at your deck chair. Inside is air conditioned so it's a bit of a nice reprieve from the heat.

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Thank damiand10
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear damiand10, Thank you for taking the time to share your pool and Maisha Spa experience and for recommending it to other travelers. It's great to hear that you enjoyed the service and would recommended the same as good value for money and worth a visit”. If you're traveling to Uganda again soon or you temporary stay here, please don't...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair access
Food & drink at the hotel
The Pearl of Africa
The Pearl of Africa
Cuisines: African, French, International, European
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
An inspirational blend of 5-star polish and pan-African panache, this world-class hotel will showcase the cream of Ugandan culture while delivering the ultimate in personalized service, international cuisine, social style and business reliability.Drawing its architectural inspiration from the abundance of Uganda's lakes and rivers, the hotel has been created around a central water theme, which manifests itself both in the extensive water gardens and in the hand-carved panels and shimmering mosaics with which it is decorated. The hotel has free wireless internet as well as international cuisine spiced up with an African cuisine served up at the stunning gourmet fine-dining restaurant, The Pearl of Africa ... more   less 

Additional Information about Kampala Serena Hotel

Address: P. O. Box 7814, Kintu Road, Kampala 256, Uganda
Location: Uganda > Central Region > Kampala
Price Range: $298 - $501 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kampala Serena Hotel 5*
Number of rooms: 152
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, DerbySoft Ltd Shanghai HQ, Priceline, Odigeo, Agoda and Travelocity so you can book your Kampala Serena Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Business Hotel in Kampala
#2 Luxury Hotel in Kampala
#2 Romantic Hotel in Kampala
#2 Spa Hotel in Kampala
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Questions & Answers

Here's what travelers have asked, with answers from Kampala Serena Hotel staff and other travelers.
1 question
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Grand Rapids, Michigan

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Questions? Get answers from Kampala Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher would probably be quieter, but no major issues.”
 of 5 bubbles winchesterfamily2016, 2 weeks ago | Read review
“I would recommend upper floor rooms with garden views”
 of 5 bubbles jzero2016, 2 weeks ago | Read review
“Rooms on the east side are the best due to the view of the water falls and the tall trees on the garden, perfect.”
 of 5 bubbles gi7476, 3 weeks ago | Read review
“If you stay elsewhere you can come for day pool time. Worth it.”
 of 5 bubbles damiand10, 3 weeks ago | Read review
“Garden view is lovely”
 of 5 bubbles kima126, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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