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Kampala Serena Hotel

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Kintu Road, Kampala 256 Uganda
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (489)
Room & Suite (153)
Dining (61)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 08/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Kampala Serena Hotel
Updated 08/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 232 hotels in Kampala
Location
Cleanliness
Service
Value
Travelers' Choice
An inspirational blend of 5-star polish and pan-African panache, this world-class hotel will showcase the cream of Ugandan culture while delivering the ultimate in personalized service, international cuisine, social style and business reliability.Drawing its architectural inspiration from the abundance of Uganda's lakes and rivers, the hotel has been created around a central water theme, which manifests itself both in the extensive water gardens and in the hand-carved panels and shimmering mosaics with which it is decorated. The hotel has free wireless internet as well as international cuisine spiced up with an African cuisine served up at the stunning gourmet fine-dining restaurant, The Pearl of Africa
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Airport transportation
Business Center with Internet Access
Conference facilities
Valet parking
Wifi
Hot tub
Outdoor pool
Heated pool
Fitness classes
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Poolside bar
Shuttle bus service
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Flatscreen TV
Whirlpool bathtub
Room service
Safe
Seating area
VIP room facilities
Iron
Wake-up service / alarm clock
Minibar
Bath / shower
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Luxury
Languages Spoken
English
809Reviews6Q+A100Room tips
Traveler rating
  • 545
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Popular mentions
doublejackncoke wrote a review May 2021
Toronto, Canada3 contributions
We had an extended stay in Uganda due to the Kenyan lockdown so we really took our time travelling around the country for a month. Front and centre was the Serena Hotel in Kampala. It was our arrival and departure point. I must say firstly that arrival in the capital city was a shock to an African newbie like myself. The streets are congested, broken up and crowded with hawkers at every stop light. Then slowly you start to lift out of the madness into what is clearly a ritzy area for the city. Looming orange and perfectly situated overlooking the city is the magical Serena Hotel. It was the only place I noted that had a thermal covid screen plus very active and well trained gate security. The hotel is obviously the go-to place for the rich and famous in Uganda with police convoys the norm in the parking lot. If all of this sounds off-putting it's just to advise you how safe and secure this place is. Uganda itself is very safe and the people so welcoming they take your breath away. First greeting at the door was wonderful. The concierge was all over the bags and we were guided to the front desk with aplomb. Immediately behind you as you check in is the Mist Bar where we spent many a happy night in the coming days. There is also the Explorer bar and restaurant with Silas the bartender immaculately dressed and every part the perfect bartender "always pour the whiskey OVER the ice!!!...." The food was amazing. We tried everything from Indian to Italian to burgers and were blown away. I think it is the lush and fertile soil of Uganda that makes food there so delicious. James one of the hotel managers surprised us with his kindness and concern coming to us at times to make sure that all was well. Great guy!! The room was fine with a balcony view that looked over the incredible tropical gardens. The racket at night from the insects, birds and frogs was something to behold...mesmerising and exotic to a visitor. Wifi was excellent in all areas and the hotel also features a spa and barber centre. We found the Serena's downtown location perfect being 5 minutes drive from the main Stambic bank branch as well as the money exchange and Carrefour shopping center. You can also walk up the hill to the less than splendid Sheraton (it confirmed to us that we had chosen the Serena well!!!). We had time and lingered in the city and also drove around in a hotel car to visit the chic Japanese restaurant/ micro brewery. The drivers were great, dressed in suits and super attentive and protective. Overall the experience was one where you started off going to the hotel and left feeling you had made a bunch of friends whom you didn't want to say goodbye to. That is a testament to the heart and soul of the place as well as to the Ugandan people as a nation. Quite simply stole our hearts!! We'll be back!!
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Date of stay: April 2021
Rooms
Location
Service
Room Tip: Óur room was 517 and we asked for it again on our return. Great balcony and view!!
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Response from Daniel Kang'u, General Manager at Kampala Serena Hotel
Responded May 17, 2021
Dear Depechetravel, It is a delight to read your excellent and thorough review of your recent stay at the Kampala Serena Hotel. We are deeply honored and thrilled to hear that you found our property exceptional in all ways but, most importantly, enjoyed your stay. I will be honored to share this encouraging feedback with the entire Team with our enhanced commitment to continue offering the best of Serena's hospitality and service. As highlighted in your review, our location is unmatched because of its proximity to most of the central business district, Government Ministries, and other modern-day conveniences. The best part, however, is returning to this oasis away from the bustling and energetic city. Thank you once again for sharing this excellent review with the travel community, and we look forward to hosting you again soon. Regards, Daniel Kang’u.
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frank molla wrote a review Apr 2021
London, United Kingdom2 contributions
Kampala Serena is just Home away from Home for me. Everything is just on point and awesome, I always look forward to going back. awesome service and people.. The ambience is great, the gardens are beautiful, The covid protocols are well observed.
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Date of stay: April 2021
Value
Service
Sleep Quality
Trip type: Traveled on business
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Response from Daniel Kang'u, General Manager at Kampala Serena Hotel
Responded May 17, 2021
Dear 894frankm, Thank you very much for making the Kampala Serena Hotel your second home; we truly appreciate your loyalty and continued trust in our product. I am also very delighted to hear that our staff make you feel at home and I am certain that they always enjoy catering to your needs as much as you enjoy your stays with us. I will be sure to let them all know how much of an impact they always make on your experience. Once again, your loyalty is greatly appreciated, and we look forward to welcoming you back soon. Regards, Daniel Kang'u.
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Rayvons Rent Girl wrote a review Apr 2021
Kampala, Uganda1 contribution
Absolute five star experience once you are around Kampala. Overall, I had a great experience with the Serena Hotel staff was incredibly helpful, and the amenities were great. The room was wonderful, clean, and perfect to celebrate a birthday weekend.
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Date of stay: March 2021Trip type: Traveled with friends
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Response from Daniel Kang'u, General Manager at Kampala Serena Hotel
Responded 5 weeks ago
Dear Meander21843644371, On behalf of the Team, please allow me to extend our heartfelt birthday salutations once again, thank you for choosing to celebrate the ushering-in of a new year with us. It is a delight to read your excellent review, and we are thrilled to hear that you enjoyed your stay. Our staff members truly take their roles very seriously and endeavor to provide the quality customer experiences that all our guests rightly expect every day. Thank you once again for sharing this day with us, and we look forward to welcoming you back soon. Regards, Daniel Kang'u.
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Peter W wrote a review Apr 2021
1 contribution
The rooms are not very well maintained and although the gardens are beautiful, it fails to impress because it is so expensive and the service is not up to standard. There is a lot of noise - I shudder to think what it will be like when it is busy. I suppose they will blame covid, but if I have to work extra hard and go the extra mile, why shouldn't they? Competition is fierce. WiFi is weak. Worst of all are the front desk.
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Date of stay: April 2021
Value
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: Getting a nice room is a lottery - you might complain and move a few times till you are happy.
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Response from Daniel Kangu, General Manager at Kampala Serena Hotel
Responded Apr 20, 2021
Dear S8408MUpeterw, Thank you for taking the time to share this candid feedback. On behalf of the entire Kampala Serena Team, please allow me to extend our most sincere apologies for the lapses in service. We are very disappointed to hear that we delivered below the accustomed experiences. Be rest assured that all your comments have been treated with the deserved seriousness, and immediate corrective actions put in place As a hotel that prides itself in exceeding our guests' expectations, we would wish to reassure you of our commitment to ensuring that all our visitors have a relaxed and comfortable stay with us. We also would like to express regret for how you felt about our pricing; however, we have very competitive pricing compared to the other hotels in the same segment. Nonetheless, Management always guarantees value for your money by offering a superior product and the very best of Serena Hospitality. Once again, we sincerely appreciate the time taken to share your experience, and we hope you give us another opportunity to serve you better in the future. Kind regards,
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Gokul Prem wrote a review Mar 2021
Nairobi, Kenya18 contributions1 helpful vote
A very peaceful place for professional meetings, vacations, and many more. My stay here was a success and I wish to come back again to Uganda. With all the COVID restriction measures in place, cleanliness, friendly customer care and above all a warm welcome.
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Date of stay: February 2021
Location
Cleanliness
Service
Trip type: Traveled on business
Room Tip: Best views
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Response from Daniel Kangu, General Manager at Kampala Serena Hotel
Responded Apr 20, 2021
Dear Gokul-Prem-Kumar, Thank you very much for choosing the Kampala Serena Hotel and for taking the time to write this wonderful review of our property and service. We are truly delighted to hear that you enjoyed your stay with us and that you find our property exceptional in so many ways. Management will be honored to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience, and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards,
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PRICE RANGE
$278 - $323 (Based on Average Rates for a Standard Room)
LOCATION
UgandaCentral RegionKampala
NUMBER OF ROOMS
152
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Frequently Asked Questions about Kampala Serena Hotel
Which popular attractions are close to Kampala Serena Hotel?
Nearby attractions include Independence Monument (0.2 miles), Maridadi Crafts (0.08 miles), and Kingdom Mall (0.2 miles).
What are some of the property amenities at Kampala Serena Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Kampala Serena Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Kampala Serena Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Kampala Serena Hotel?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Kampala Serena Hotel?
Conveniently located restaurants include Yujo Izakaya, Seven Seas at Sheraton Kampala, and The Lakes Restaurant.
Are there opportunities to exercise at Kampala Serena Hotel?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Kampala Serena Hotel have an airport shuttle?
Yes, Kampala Serena Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Kampala Serena Hotel located near the city center?
Yes, it is 0.6 miles away from the center of Kampala.
Are any cleaning services offered at Kampala Serena Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Kampala Serena Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.