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Kampala Serena Hotel

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541 Reviews from our TripAdvisor Community

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Showing 504: English reviews
Tunis, Tunisia
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

It was a very nice experience, the hotel is excellent, the staff is friendly and very helpful. A wide variety of restaurants and bars with a great selection of food. The only problem is that sometimes there is no hot water. But generally speaking, it's a pleasant experience

Helpful?
Thank NKhedr
Dubai, United Arab Emirates
Level Contributor
102 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Proper 5 star hotel with some very fancy restaurants. Rooms are reasonable but on the smaller side. Decor in lobby is classy. Expensive hotel - rooms and dining. Too many prostitutes lingering around make it lose its class. Security is quite tight.

Helpful?
Thank myZohan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

Excellent in all aspects. Superb rooms and facilities. Great service and location. Good choice of in house restaurants. An excellent choice for business meetings. Good fleet of service cars. Plan ahead to make sure availability.

Helpful?
Thank Torbjørn K
Uganda
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW

We are Kampala residents and stayed at Serena for a 'stay'cation to celebrate our wedding anniversary (we have a small baby at home so we didnt want to go far). The staff went above and beyond to make our night special including a bottle of champagne and TWO full cakes delivered to our room. We had a couple drinks at... More 

Helpful?
Thank KSnyman
Nairobi, Kenya
Level Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great visit to Kampala Serena. Staff were friendly and professional. Second morning, front desk greeted me by name. Gym is well-equipped and spacious. Breakfast has good variety, coffee is strong and refilled promptly. Well-located in Kampala. Will return.

Helpful?
Thank Wandering_Canad1an
Durban
Level Contributor
140 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed two nights at this superb and classy hotel in Kampala. Service was great and very centrally located. Used the Gym which is a must. Also attended a private dinner function in the hotel and food was delicious. Very obliging and friendly staff

Helpful?
Thank Shmsy
New Orleans, Louisiana
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

i stayed Serena Nairobi,Serena Rwanda and Serena Uganda highlighted my tripI It breath taking just going into the lobby! The staff was excellent as usual but those people in the restaurant took service to another level! Thanks Elisha for taking great care of me! This is a must visit!

Helpful?
Thank trueluv2015
Nairobi, Kenya
Level Contributor
72 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I spent two nights this week at Serena Kampala while on a business trip. As usual the service is excellent and the staff very friendly. I was surprised that porter found still remember me. You will not regret choosing Serena properties. The rooms are clean and spacious, The food is execellent and the service is great.

Helpful?
Thank Jerim O
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Lucky enough to stay at the Kampala Serena. Rooms very modern. Really nice bathroom with separate shower. Well light hotel room. Very polite and helpful staff Hosted an event at the hotel, good attention to detail. Had a dinner in the private dinning room. Great menu and service. Nice central appointed hotel. Good airport pickup and drop off service. Drive... More 

Helpful?
Thank Jennifer B
Dublin, Ireland
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

After enduring a long flight I arrive at the hotel at 4am on Saturday, 30th July. Upon arrival the concierge took my bag and led me to the reception. Before we reached the reception area a man who introduced himself as Davis greeted me with a friendly smile. He handed me the keys ready and without any delay I was... More 

Helpful?
Thank Casey N
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Food & drink at the hotel
No photo provided
The Pearl of Africa
Cuisines: African, French, International, European
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
An inspirational blend of 5-star polish and pan-African panache, this world-class hotel will showcase the cream of Ugandan culture while delivering the ultimate in personalized service, international cuisine, social style and business reliability.Drawing its architectural inspiration from the abundance of Uganda's lakes and rivers, the hotel has been created around a central water theme, which manifests itself both in the extensive water gardens and in the hand-carved panels and shimmering mosaics with which it is decorated. The hotel has free wireless internet as well as international cuisine spiced up with an African cuisine served up at the stunning gourmet fine-dining restaurant, The Pearl of Africa ... more   less 

Additional Information about Kampala Serena Hotel

Address: P. O. Box 7814, Kintu Road, Kampala 256, Uganda
Location: Uganda > Central Region > Kampala
Price Range: $293 - $531 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kampala Serena Hotel 5*
Number of rooms: 152
Reservation Options:
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Hotel Style:
#1 Business Hotel in Kampala
#2 Luxury Hotel in Kampala
#2 Spa Hotel in Kampala
#2 Romantic Hotel in Kampala
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