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Kampala Serena Hotel

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Kampala Serena Hotel
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614 Reviews from our TripAdvisor Community

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Showing 575: English reviews
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Reviewed 2 days ago NEW

This is the place to stay when visiting Kampala. The rooms are luxurious, the view over the city is great, the food is excellent and the pool is a constant temptation! The garden is beautiful and full of wildlife. Is a good pace to organize venues in Kampala

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Helpful?
Thank Pedro B
kampala
Reviewed 1 week ago

We had dinner last night which was delicious. It was in the from of a buffet and the choice of food was lovely. It ranged from traditional to international. The salads were so fresh and the desserts all very tempting. We started the evening with a cocktail and were serenaded by a chorus of frogs! All the staff were very...

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Helpful?
Thank Barbara G
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Barbara, Thank you so much for sparing time to share this amazing feedback with the travel community, we are very delighted to hear that you had a wonderful experience and meal. Providing our guests with the best possible Serena hospitality and service has always been our priority so I am very glad to hear that it reflected in our...

Nairobi, Kenya
Reviewed 2 weeks ago

This is a great hotel for business meeting. The service is awesome with very well trained and efficient staff. I had a meeting there and planning and executing it was flawless thanks to the amazing staff.

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Helpful?
Thank Tina O
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Tina O, Thank you for taking the time to review your recent stay with us, we are very delighted to hear that you had a wonderful stay. I am also very glad to hear that our staff were instrumental in making your meetings a success. We hope to continue being apart of your future business trips. Once again, thank...

Kigali, Rwanda
Reviewed 2 weeks ago

This is a lovely hotel with a nice, laid back African atmosphere and we love coming here. However, I am surprised by all the raving stories about the service. I live in Africa and originate from Amsterdam, so I am used to slow (and in the case of Amsterdam: crap) service, but the service in the Serena Kampala is nothing...

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Helpful?
Thank Ilse020
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Ilse020, Thank you for taking the time to provide us with such detailed feedback about your recent stay with us. I am truly sorry to hear that several things throughout your stay did not fully meet your expectations and for that, please accept our most sincere apologies. Your experience is certainly not representative of the high quality standards and...

Cape Town Central, South Africa
Reviewed 3 weeks ago

Must be the best Hotel in Kampala! Great staffers, service...all the amenities required for a business exec including a gym. The Conference Centre is suitable, large auditorium and breakaway boardrooms but overall needs a little attention. Am told a refurb is scheduled this year.

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Helpful?
Thank Rick T
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Rick T Thank you for taking the time to share this great review of the Kampala Serena Hotel and we are truly humbled to be named the BEST!! I am also very delighted to hear that our staff had the greatest impact in making your stay memorable, I agree that they indeed are our biggest asset. With regards to...

Reviewed 3 weeks ago via mobile

We came on a family to have the buffet in Serena hotel restaurant and we are happy with service. This is not our first time. Even previous times we have enjoyed. We advise all tourist that want a buffet to pass through this restaurant.

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Helpful?
Thank Arinos M
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Arinos M, Allow me take this opportunity to extend our most sincere appreciation to you for always choosing Kampala Serena Hotel and for recommending it to fellow travelers. I'm certain that our staff at the Lakes Restaurant enjoyed attending to you as much as you enjoyed your meal. We do take pride in catering to our guests' needs the...

Maseru, Lesotho
Reviewed 3 weeks ago

Spacious rooms of a kind. Cotton linen that is rare to find. Local food with an European cuisine. Ambience of the atmosphere and general environment. I loved it. This kind of experience is within walkable distance of all amenities.

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Helpful?
Thank Emmy Douglas K
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Emmy, Thank you very much for taking the time to share your most wonderful and detailed experience and for recommending our hotel to fellow travelers. We are very delighted and honored to hear that we met and exceed all of your expectations and that you absolutely enjoyed your stay. Thank you once again for sharing your wonderful review and...

Chennai (Madras), India
Reviewed 4 weeks ago via mobile

Best hotel in Kampala. Extremely professional & pleasant reception! Restaurant food & service exceptional. You find all staff always smiling & eager to help. Even the souvenir shop is very interesting. Spa service is thoroughly professional. Clean & spacious. Overall ambience is classic. Rooms are very cozy & large. Expensive for sure.....

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Helpful?
Thank Srinivasan K
SerenaHotels, General Manager at Kampala Serena Hotel, responded to this review

Dear Srinivasan, We really appreciate the time taken to share this wonderful review of our property but most importantly for choosing Kampala Serena as your preferred place of residence during your recent trip to Uganda. I will share the same with our team, who I am certain will be very encouraged by your positive remarks. As a member of The...

United States
Reviewed 4 weeks ago

My 1st time to visit Serena was just as expected and my experience was just to the fullest, we had some coffee in one of the outlets with my partners that we had a small meeting from along trip of Abu Dhabi direct to Serena, some black points I would like to mention was we were welcomed nicely and the...

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Helpful?
Thank Ronald M
Arusha, Tanzania
Reviewed 4 weeks ago

Stayed at Kampala serena in February 2017. Rooms are big and comfortable, with a big desk and comfortable office chair if you need to work. Service is excellent. Breakfast buffet is good with lots of different things to choose from. Had dinner a couple of times at the italian restaurant (explorer) which has good Italian style pasta and some times...

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Helpful?
Thank alice m
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Food & drink at the hotel
The Pearl of Africa
The Pearl of Africa
Cuisines: African, International, European
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
An inspirational blend of 5-star polish and pan-African panache, this world-class hotel will showcase the cream of Ugandan culture while delivering the ultimate in personalized service, international cuisine, social style and business reliability.Drawing its architectural inspiration from the abundance of Uganda's lakes and rivers, the hotel has been created around a central water theme, which manifests itself both in the extensive water gardens and in the hand-carved panels and shimmering mosaics with which it is decorated. The hotel has free wireless internet as well as international cuisine spiced up with an African cuisine served up at the stunning gourmet fine-dining restaurant, The Pearl of Africa ... more   less 

Additional Information about Kampala Serena Hotel

Address: P. O. Box 7814, Kintu Road, Kampala 256, Uganda
Location: Uganda > Central Region > Kampala
Price Range: $313 - $475 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kampala Serena Hotel 5*
Number of rooms: 152
Reservation Options:
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Hotel Style:
#1 Business Hotel in Kampala
#2 Spa Hotel in Kampala
#2 Romantic Hotel in Kampala
#2 Luxury Hotel in Kampala
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Questions & Answers

Here's what travelers have asked, with answers from Kampala Serena Hotel staff and other travelers.
2 questions
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Questions? Get answers from Kampala Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher the floor the better!”
 of 5 bubbles RickT235, 3 weeks ago | Read review
“All rooms are superb.”
 of 5 bubbles 254Kanya, Feb 15, 2017 | Read review
“Quite expensive but there's value for money paid.”
 of 5 bubbles bjossy, Jan 16, 2017 | Read review
“Higher usually gets better, like level 4 was nice'”
 of 5 bubbles LouTellsTheTruth, Dec 31, 2016 | Read review
“We had suites and they were really nice.”
 of 5 bubbles phild506, Dec 29, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question