We had an extended stay in Uganda due to the Kenyan lockdown so we really took our time travelling around the country for a month. Front and centre was the Serena Hotel in Kampala. It was our arrival and departure point. I must say firstly that arrival in the capital city was a shock to an African newbie like myself. The streets are congested, broken up and crowded with hawkers at every stop light. Then slowly you start to lift out of the madness into what is clearly a ritzy area for the city. Looming orange and perfectly situated overlooking the city is the magical Serena Hotel. It was the only place I noted that had a thermal covid screen plus very active and well trained gate security. The hotel is obviously the go-to place for the rich and famous in Uganda with police convoys the norm in the parking lot. If all of this sounds off-putting it's just to advise you how safe and secure this place is. Uganda itself is very safe and the people so welcoming they take your breath away. First greeting at the door was wonderful. The concierge was all over the bags and we were guided to the front desk with aplomb. Immediately behind you as you check in is the Mist Bar where we spent many a happy night in the coming days. There is also the Explorer bar and restaurant with Silas the bartender immaculately dressed and every part the perfect bartender "always pour the whiskey OVER the ice!!!...." The food was amazing. We tried everything from Indian to Italian to burgers and were blown away. I think it is the lush and fertile soil of Uganda that makes food there so delicious. James one of the hotel managers surprised us with his kindness and concern coming to us at times to make sure that all was well. Great guy!! The room was fine with a balcony view that looked over the incredible tropical gardens. The racket at night from the insects, birds and frogs was something to behold...mesmerising and exotic to a visitor. Wifi was excellent in all areas and the hotel also features a spa and barber centre. We found the Serena's downtown location perfect being 5 minutes drive from the main Stambic bank branch as well as the money exchange and Carrefour shopping center. You can also walk up the hill to the less than splendid Sheraton (it confirmed to us that we had chosen the Serena well!!!). We had time and lingered in the city and also drove around in a hotel car to visit the chic Japanese restaurant/ micro brewery. The drivers were great, dressed in suits and super attentive and protective. Overall the experience was one where you started off going to the hotel and left feeling you had made a bunch of friends whom you didn't want to say goodbye to. That is a testament to the heart and soul of the place as well as to the Ugandan people as a nation. Quite simply stole our hearts!! We'll be back!!…
Kampala Serena is just Home away from Home for me. Everything is just on point and awesome, I always look forward to going back. awesome service and people.. The ambience is great, the gardens are beautiful, The covid protocols are well observed.
Absolute five star experience once you are around Kampala. Overall, I had a great experience with the Serena Hotel staff was incredibly helpful, and the amenities were great. The room was wonderful, clean, and perfect to celebrate a birthday weekend.
The rooms are not very well maintained and although the gardens are beautiful, it fails to impress because it is so expensive and the service is not up to standard. There is a lot of noise - I shudder to think what it will be like when it is busy. I suppose they will blame covid, but if I have to work extra hard and go the extra mile, why shouldn't they? Competition is fierce. WiFi is weak. Worst of all are the front desk.
A very peaceful place for professional meetings, vacations, and many more. My stay here was a success and I wish to come back again to Uganda. With all the COVID restriction measures in place, cleanliness, friendly customer care and above all a warm welcome.