We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Kintu Road, Kampala Uganda
Lowest prices for your stay
Expedia.com
Only 1 left at
$377
Free cancellation until 02/18/23
Hotels.com
Only 1 left at
$377
Free cancellation until 02/18/23
Agoda.com
Only 1 left at
$232
Booking.com$312
Kampala Serena$425
Travelocity$377
View all 16 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (520)
Room & Suite (165)
Dining (65)

About

#5 of 295 hotels in Kampala
Location
4.6
Cleanliness
4.7
Service
4.6
Value
4.1
An inspirational blend of 5-star polish and pan-African panache, this world-class hotel will showcase the cream of Ugandan culture while delivering the ultimate in personalized service, international cuisine, social style and business reliability.Drawing its architectural inspiration from the abundance of Uganda's lakes and rivers, the hotel has been created around a central water theme, which manifests itself both in the extensive water gardens and in the hand-carved panels and shimmering mosaics with which it is decorated. The hotel has free wireless internet as well as international cuisine spiced up with an African cuisine served up at the stunning gourmet fine-dining restaurant, The Pearl of Africa
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Airport transportation
Business Center with Internet Access
Conference facilities
Valet parking
Wifi
Hot tub
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Poolside bar
Shuttle bus service
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Flatscreen TV
Whirlpool bathtub
Room service
Safe
Seating area
VIP room facilities
Iron
Wake-up service / alarm clock
Minibar
Bath / shower
Hair dryer
Show more
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Business
Languages Spoken
English
819Reviews9Q+A100Room tips
Traveler rating
  • 551
  • 219
  • 24
  • 16
  • 9
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Vijaylakshmi Sewnarain wrote a review Aug 2022
11 contributions
+1
Thank you Serena hotel , and Art of living Uganda for 10/10 hospitality and welcome and comfort. The staff were impeccably and efficient. We were well catered for as vegetarians. We had the most memorable time❤
Read more
Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Kampala Serena Hotel, Other at Kampala Serena Hotel
Responded Aug 29, 2022
Dear Sightseer821201, On behalf of the team at the Kampala Serena Hotel, please allow me extend our most sincere appreciation for choosing to stay with us during your recent Africa tour with Sri Sri Ravi Shankar and I am delighted to hear that we managed to make your stay extraordinary and special. Our staff members I must say are our biggest asset and I am delighted to hear that they all in their individual ways made all the possible efforts to make your stay feel very special. I will be sure to share the same feedback with all of them, for I am certain they will be very motivated by your glowing remarks. Thank you again for sharing your experience, and we look forward to another an exciting stay in future. Yours Sincerely, Daniel Kang'u GENERAL MANAGER
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AndyouandI wrote a review Jul 2022
New York1612 contributions433 helpful votes
+1
We stayed here for a couple of days when we first arrived in Uganda. About 40 minutes from Entebbe airport. Beautifully decorated, elegant lobby and rooms. Great service, large comfortable rooms, and food was excellent in the various restaurants. The perfect place to begin our visit to Uganda.
Read more
Date of stay: July 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from Kampala Serena Hotel, Other at Kampala Serena Hotel
Responded Jul 31, 2022
Dear Andyouandl, Thank you very much for choosing the Kampala Serena Hotel as your preferred place of residence for your first visit to Uganda and for taking the time to write such a thorough review of our property and service. We are truly delighted to hear that we were able to make your first visit a memorable one and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team for am certain they will be motivated by your very kind words. Thank you once again for sharing your wonderful experience with other travelers and we pledge to continue offering the very best of the Serena Hospitality and Service. Yours Sincerely, Daniel Kang'u GENERAL MANAGER
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Catarina wrote a review Jul 2022
151 contributions80 helpful votes
Me and my husband decided to take our one week fall vacation in Kampala oktober 2019 and we chose this hotel. In total we are satisfied, but to be a «leading hotel of the world», we suggest a few improvements. The pool area is good with comfortable sunbeds, nice pools, a pool bar and attentive waiters. The pool bar offered an ok variety of food options. Our room and the public areas were clean, the breakfast had many healthy options and the restaurants had a well trained and polite staff. The gym and the spa was of a very high quality, but we missed the Internett access in the gym. It should be a small thing to offer wifi to the hotel guests in the gym, we think. We had four treatments in the spa. The therapists were discrete, well trained and super friendly! The only negative comment is that the pedicure therapist should have asked if I was pleased before finishing the session. I had more hard skin left on my feet afterwards. Sad. In these times of focus on the environment, a leading hotel of the world should contribute more to reducing the use of plastic. We were of course glad that we could get as many bottles of water we needed in our room, but I think us to left appr 70 plastic bottles behind after our week at Serena. Why not offer the guests one (glass) bottle and provide a water dispenser like the ones in the spa and in the gym on each floor? The security was good in our opinion and we felt secure, relaxed and good taken care of during our stay. We would choose a Serena hotel next time!
Read more
Date of stay: August 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Kampala Serena Hotel, Other at Kampala Serena Hotel
Responded Jul 21, 2022
Dear Catarina S, Thank you very much for choosing the Kampala Serena Hotel as your preferred place of residence during your visit to Uganda and for taking the time to write such a thorough review of our property and service after a while. We are truly honored and delighted to hear that you enjoyed your stay with us and that you promise to return to our hotel next time. Management will be sure to share your encouraging feedback with the entire team. As part of our continued commitment to enhance our property and service, we shall look into your suggestions on plastic usage at the hotel and see how best we can reduce this, and as you mentioned please note that free Wifi is now provided free of charge at all outlets in the hotel including the gym. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. We look forward to hosting you on your next visit to Uganda. Yours Sincerely, Daniel Kang'u GENERAL MANAGER
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Charlie B wrote a review Jul 2022
3 contributions
The Serena is definitely a very nice high-end hotel. The rooms were clean and spacious, and the staff is amazing! Prossie at the breakfast buffet was delightful and greeted us with a smile every morning. The grounds are beautifully kept, with fountains and waterfalls. Two reasons I didn't give it a five star: 1-The service is way too slow, room service was actually quicker than ordering at the table! your best option is the buffet all the time, which will cost you especially if you don't have a big appetite. 2-I experienced a weird kind of discrimination at the security gate that I can't quite put a name to-everytime there was a "muzungu" (White person) in the vehicle we were waved through with hearty smiles and words of welcome. When it was just me(I'm a black Ugandan) or another national, the car was stopped, every door opened, the car was searched, we had to get out, get sprayed down with disinfectant, and photos were taken with the little device-EVERY SINGLE TIME!! Please. treat ALL your guests with respect!!
Read more
Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Kampala Serena Hotel, Other at Kampala Serena Hotel
Responded Jul 11, 2022
Dear Charlie D Thank you for sparing your valuable time to share feedback. Its a pleasure to hear that we met most your expectations and i will be sure to share your positive remarks with the team, especially Prossy at Lakes Restaurant and am certain she will be motivated by your very good remarks. I am however sincerely sorry about your experience at the security gate. Serena being an all inclusive company we condemn discrimination of our guests or any person in the strongest terms. I would like to emphasize that all our guests are treated fairy and the same. All your concerns have been discussed and remedial measures taken to mitigate future occurrence. Once again please allow me to express my sincerest apologies and appreciate the time taken to share your concerns. We hope that you will give us another opportunity to serve you better in future. Yours Sincerely, Daniel Kang'u GENERAL MANAGER
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kenc wrote a review May 2022
Guildford, United Kingdom629 contributions309 helpful votes
It was not as it used to be. We were disappointed with our stay at the Serena, Kampala. It was quiet and unexciting - compared to the Serena Nairobi, from where we had come directly. Service was poor in the Lakes restaurant in the evening - so much so that we dined out most nights. Breakfast was good, though service was not the best. The room was good. That’s about it. On one occasion we spoke to a manager (who shall remain anonymous) and told him that the place simply wasn’t the same as it used to be. He agreed with us, which was perhaps not surprising. We had planned to spend a further three weeks here after our trip to Gulu, but we eventually decided against it. We did dine in the Pearl restaurant near the end of our stay. The food was nice but the service was so slow - and the restaurant rarely has other customers. It’s unlikely that, for the foreseeable future, we will be returning to Serena Kampala. That’s a shame as we have been here every year since 2009, sometimes more than once per year.
Read more
Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Kampala Serena Hotel, Other at Kampala Serena Hotel
Responded May 31, 2022
Dear kenc, We appreciate your review. However, it seems we have no record of your stay account. The issues you raised are critical and not representative of our brand standards, that we pride ourselves in as Kampala Serena Hotel or any other Serena. Kindly share your actual names and dates of your stay, so that am able to carry out proper follow up on the issues you raised via email. Kampala.serena@serenahotels.com or directly reach out to me on tel.+256 75 2 573358 to discuss these issues in detail. Yours Sincerely, Daniel Kang'u GENERAL MANAGER
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
World Traveller wrote a review May 2022
1 contribution
The check in was smooth. Staff were friendly and well trained. That is where it stopped. The rooms were dated and in our room the following items did not work: 1. Airconditioning said 18 degrees. But my own thermostat clearly said the room never got below 26 degrees. 2. One Shower head did not work at all. 3. Internet was down for several hours at a time. (this was not due to power shortages). Calling the tech department was never answered. 4. More than half teh electrical plugs in teh room did not work. 5. Kettle did not work. 6. Towel racks in teh bathroom were follow off teh wall in the bathtub. 7. The corners or all teh room had signifcant dust and dirt on them. It really was not worth the money and I regret staying here. I travel for a living.
Read more
Date of stay: May 2022
Value
Cleanliness
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Kampala Serena Hotel, Other at Kampala Serena Hotel
Responded May 9, 2022
Dear Mr. Davetoddj We appreciate your feedback. However, it seems we have no record of your stay account. The issues you raised are grave and not representative of our brand standards. I would very much like to carry out proper follow up to rectify the same. Kindly share with me the actual dates you stayed via email Kampala.serena@serenahotels.com or to directly reach out to me on Tel. +256 75 2 57 33 58 to discuss these issues in detail.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kevin A wrote a review Mar 2022
Pretoria, South Africa220 contributions133 helpful votes
Came to Kampala for a business trip and I don't think I could have been put into a better hotel. I felt like I was in a resort while still being nearby to the places I needed to be in the city. Rest and relaxation were easy to find here!
Read more
Date of stay: March 2022
Value
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Share
Response from Kampala Serena Hotel, Other at Kampala Serena Hotel
Responded Mar 30, 2022
Dear Kevin A, Thank you very much for taking the time to share a review your stay at the Kampala Serena Hotel. I am very pleased to hear that we were able offer you the best rest and relaxation experience that you were looking for. We also appreciate you for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Once again thank you for sharing your experience and we look forward to seeing you again in the near future. Yours Sincerely Daniel Kang'u GENERAL MANAGER
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rosa M wrote a review Jan 2022
3 contributions3 helpful votes
Wonderful hotel that serves local food and international cuisine. Service with a smile. Excellent security. The staff at the main entrance to the building are very welcoming. They also helped put luggage in the care for us which some high-end hotels in Kampala do not do. The concierge needs to adopt that stance from them. Luggage is taken to a room unlike some other hotels in Uganda. The hotel is beautiful with many indoor and outdoor places to eat. The rooms were clean. The room service was great and timely. Room service staff were extremely polite and friendly. I would definitely visit Serena gain in a heartbeat!
Read more
Date of stay: December 2021
Rooms
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Share
Response from Kampala Serena Hotel, Other at Kampala Serena Hotel
Responded Feb 9, 2022
Dear M2844OJrosam, Thank you very much for choosing the Kampala Serena Hotel and for taking the time to write such a thorough review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Yours Sincerely, Daniel Kang'u GENERAL MANAGER
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bassem BM wrote a review Dec 2021
Abidjan, Ivory Coast1 contribution1 helpful vote
Great hotel with Very Good Staff. A nice swimming pool and a very nice Gym and SPA. The room is well equiped et very clean. the level of service in geneal is very appreciated. I recommend the hotel...
Read more
Date of stay: December 2021
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
cornelia r wrote a review Aug 2021
45 contributions7 helpful votes
We spent a night at Serena Kampala hôtel after our safari The service was good The food was okay but unfortunately it was a buffet which is not very chic and clean for the pandemic and no vegan options at all... for a very expensive price Also the restaurant is not cozy Rooms were okay but nothing beautiful The pool Is full of kids which doesn’t make it a nice place to rest and no privacy And the hotel were organising a wedding so it was quite noisy Hope they can improve because the place has a great potential !
Read more
Date of stay: August 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Previous
123456
PRICE RANGE
$283 - $406 (Based on Average Rates for a Standard Room)
LOCATION
UgandaCentral RegionKampala
NUMBER OF ROOMS
152
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

KAMPALA SERENA HOTEL - Prices & Reviews (Uganda)

Frequently Asked Questions about Kampala Serena Hotel
Which popular attractions are close to Kampala Serena Hotel?
Nearby attractions include Maridadi Crafts (0.08 miles), Independence Monument (0.2 miles), and Equator Bar (0.3 miles).
What are some of the property amenities at Kampala Serena Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Kampala Serena Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Kampala Serena Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Kampala Serena Hotel?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Kampala Serena Hotel?
Conveniently located restaurants include Yujo Izakaya, Seven Seas at Sheraton Kampala, and Khyber Pass.
Are there opportunities to exercise at Kampala Serena Hotel?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Kampala Serena Hotel have an airport shuttle?
Yes, Kampala Serena Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Kampala Serena Hotel have airport transportation?
Yes, Kampala Serena Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Kampala Serena Hotel located near the city center?
Yes, it is 0.6 miles away from the center of Kampala.
Are any cleaning services offered at Kampala Serena Hotel?
Yes, dry cleaning and laundry service are offered to guests.