When you have to conduct business and need a high speed broadband link for video conferences - given the lousy performance of ISP's in Kampala - the best bet is to use a hotel and that is what I did. No sooner did I learn that the Kampala Serena Hotel was going to open again did I book myself for a couple of nights there and took full advantage of both their relaunch special offers and their infrastructure. But let me start with the check in. From the perimeter gate security check to the hotel entrance security check and on to the reception, it was sanitize sanitize and sanitize again. Familiar faces at the concierge and reception are now partly hidden behind mandatory masks but it is reassuring to see that it is not just guest who are encouraged to sanitize their hands but that also the baggage handles and suitcase outsides are sanitized as are all items placed on the tray going through the scanning machine at the entrance. My particulars were on record at reception and before I received my keycard, was that one sanitized too, first by a UV light device and then again sprayed and wiped down. I felt as safe as one can be in this day and age. My room, I was upgraded to an Executive Suite in the new wing, proved to be a dream of comfort, style and art - yes, art - well appointed, very comfortable, very very functional and the working desk provided about as many sockets, USB sockets included, as one ever needs. The view from the room was superb, being on the 5th floor and housekeeping cued in to new health and safety standards under which the hotel reopened after the long lockdown. The food, now all served to order - the days of the buffets of the old days seem to be gone for good - was as tasty and good as I remember from past visits, presentation included. I had an Egg Benedict one morning and it scored a 10 out of 10 and tried various soups, main courses and desserts while at the hotel, and neither the attention of the service staff nor the quality of the food left anything to be desired. 5 star all the way! Being the first guest to check in on reopening did the hotel begin to enjoy greater occupancy again over the coming days, with guests taking advantage of special staycation rates and rates inclusive of meals - and like myself I am sure everyone enjoyed seeing Kampala's best hotel back in business.…
Superb room on the 4th floor with view of grounds and water feature. In room facilities and wifi all excellent. Room service dining was very useful and beautifully served. Good choice of restaurants and bars, lovely to sit outside and hear the frog sounds in the evening.
This is a very nice European style hotel. We stayed 2 nights, after arriving from the USA. Our room was spacious and comfortable. The bathroom was very nice. The breakfast buffet was very good, and the one dinner we had at the Italian restaurant was also good (it was an interesting "spin" on Italian food!). Hotel and restaurant staff were very attentive. We also had drinks in the pool area which was nice (until it started raining). The Kampala Serena is a good option in Kampala.
Lovely staff, super hotel and excellent conference facilities. A perfect combination for a work gathering. Good wifi and good food. Room service efficient and nice pool area. Colleagues commented on one of the best hotel gyms they had experienced.
Just loved this hotel. It truly is an oasis in the midst of the turmoil that is Kampala. Great service in very, very comfortable surroundings and good value for such a large international establishment, Right on the site of the large adjacent convention centre, so an absolute must if staying in Kampala.