Urban by CityBlue
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About
#39 of 413 hotels in Kampala
Location
4.4
Cleanliness
4.6
Service
4.2
Value
4.4
Superbly located and nestled on the Nakasero Hill adjacent to the site of the former Mamba Point restaurant next to the regional headquarters of Britam Insurance, Ericsson, Norwegian Embassy and Nakasero Hospital. It is also in close proximity to South African, Indian and Nigeria Embassies. Urban by CityBlue is a veritable oasis of calm amidst the mayhem than can be Kampala. And yet, Urban by CityBlue is only 5 minutes’ drive from the city center, Kampala Golf Club, Major malls (Acacia Mall, Garden City and Oasis) where you find all major banks, Airlines, Tours and Travels, Forex Bureaus and Supermarkets (Multi-National and local).
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Coffee shop
Car hire
Business Center with Internet Access
Conference facilities
Secured parking
Wifi
Pool / beach towels
Outdoor pool
Poolside bar
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Taxi service
Meeting rooms
24-hour security
Baggage storage
Concierge
Mosquito net
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Minibar
Flatscreen TV
Complimentary toiletries
Safe
Seating area
Sofa
Telephone
Clothes rack
Iron
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Quiet
Languages Spoken
English
Location
22 Akii Bua Road Nakasero Hill, Kampala Uganda
Urban by CityBlue
Getting there
Somewhat walkable
Grade: 56 out of 100
56
Entebbe Airport
22 mi•
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Rental Cars
40 Restaurants
within 0.75 miles
170Reviews2Q+A43Room tips
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My favourite small hotel on the hill around the embassies and other international organisations representations. It’s friendly with great customer care with a really great bar and lounge around the central pool. Good lunch and dinner options but closes before 8 so watch out for late check in dining options. The pool is more decorum than actual use although I’d you feel like it, go for it. Rooms are spacious and I had the one with a really large terrasse overlong the internal courtyard where the pool is. I much rather stay here than the 5 star hotels further down the road. A little gem
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Best thing about this place is the staff. They made special orders for my room service. Everyone was kind, courteous and polite. The issue is the hotel layout, with every room overlooking the pool and restaurant, there is no proper quiet until 10 or 1030pm. Impossible to think. Also, wifi was functional but not reliable for important international live correspondence.
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Date of stay: February 2020Trip type: Traveled on business
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We've stayed here before. First time was good, second time not quite as good. I wrote a big review of the place. So, you can imagine that I was very surprised to find that this year I could stay at the Kampala Serena for less than I paid here last year. We booked a room for a relative and on two separate occasions we came her to eat a meal in the restaurant Café Mamba. It was disappointing. We discovered that the enthusiastic staff that were here last time had all left. There is still no sign of any management of this place whatsoever and the areas around the pool are now starting to look a bit tatty where the sunbeds have been moved exposing large patches of bare earth. The food was not the best. They have new menus but they contain all the old meals. Surely it could have been an opportunity to change the items on the menu. We had drinks in the bar. My wife had a glass of wine that she thought was awful. I tried and agreed it was bad. So, she ordered a more expensive wine. On a hunch, I had a nagging suspicion about this place so I walked up to the bar where the barman was pouring the wine to find he was pouring it from the cheap bottle that we had already decided was bad. I caught him out. He then started blaming the waiter for having told him to give us the 'house wine'. But, I bet you the more expensive wine would somehow have found its way onto our bill. And, thus ends our four year relationship with this hotel!!…
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Date of stay: December 2019
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This is one of those hotels that is not fantastic but is also not bad . The service from Staff is good,the rooms are functional and basic. The biggest disappointments were the WIFI and Breakfasts. The wifi kept dropping and I was moved to another room as 202 had no wifi except at the door. The breakfast (at Cafe Mambo) is however a huge disappointment. There is no real cold buffet and only the basics are available. The juices and waters available are luke warm not very pleasant. The hot foods on offer did not look appetising at all. In honesty I had a cup of coffee and chose to pay for breakfast at another restuarant. While my stay was pleasant enough this i not a hotel I would put on my #1 list. My note to the management: treat your breakfast staff to a breakfast at one of the larger hotels, this will give them an idea of how short they are falling of the standard. Also there is no facilities to add a gratuity for good service on the bill. I feel this is important as it does encourage waitrons to up the standard. A special mention to Hannington, your service was impeccable and You are an asset to Cafe Mambo. …
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Date of stay: January 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
A new hotel in Kampala with fast internet.The Restaurant service is fas. Rooms are clean and good with modern facilities e.g IPTV. Submit restaurant has a perfect view of the City.You should always try this great hotel in town.
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Date of stay: January 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The Service has deteriorated significantly since my last stay and no one seems to be the least bit bothered. Transfer arrangements were a mess. They KNOWINGLY used milk that was off to make soup for lunch. The WiFi doesn't work for more than 5minutes at a time.
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Date of stay: December 2019Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from gfatuma, Digital Marketing Assistant at Urban by CityBlue
Responded Jan 20, 2020
Dear Valued Customer, We are truly sorry to read about this unfortunate incident. CityBlue Hotels are dedicated to providing the best possible guest experience and pride ourselves on the recorded satisfaction of many of our previous customers as can be seen in preceding reviews. Your feedback is appreciated and we hope that you will give us a second chance so you can experience the CityBlue standard. It is our promise that this matter is being looked into and we would love to do so in consultation with you so kindly leave us with your contact details and a member of our team will be in touch. Yours in hospitality, Gloria
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This used to be a nice, quiet location with decent food and a relaxing atmosphere. I don't know if management changed (sure seems like it based on how breakfast is run) but it has gone downhill. The only upside are the actual rooms are nice and bed is a bit more comfortable than some other places but that is no longer worth it. They play music constantly (and not good music) until 11 pm. They have noisy events which disrupt those who are actually staying at the hotel. Will not be booking here when I come back to Uganda and used to be a very loyal customer. Please, please, please lower the volume of music/stop playing it after 9pm, consider those that are actually paying to stay here and make that experience better. It's really very bad now.
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Date of stay: November 2019Trip type: Traveled on business
Value
Location
Service
Room Tip: The poolside rooms are the worst but there are no rooms that are quiet anymore.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The receptionist tried to give me a garden room in the old wing when I had paid extra for a club room in the new wing. When confronted, she shrugged and said 'Oh this room was available right away so I gave it to you.' The amenities and comfort of the rooms differ *greatly* between the old and new wings. The next time the receptionist saw me, she tried to apologise, this time blaming 'the system' for messing up my room allocation. "We have a lot of problems with it", she said. This is otherwise a decent hotel and good value for money (if you get a room in the new wing). The rest of the staff I encountered were amazing. Shame about the receptionist I encountered.
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Date of stay: November 2019Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
This hotel used to be simple, comfortable, quiet and clean. I used to recommend it to colleagues. Now it is shabby, with loud music blasting all evening. The cost has increased and the standards have seriously dropped. Not recommending it anymore!
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Date of stay: November 2019Trip type: Traveled on business
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from gfatuma, Digital Marketing Assistant at Urban by CityBlue
Responded Jan 20, 2020
Dear Jess, We are truly sorry to read about this unfortunate incident. CityBlue Hotels are dedicated to providing the best possible guest experience and pride ourselves on the recorded satisfaction of many of our previous customers as can be seen in preceding reviews. Your feedback is appreciated and we hope that you will give us a second chance so you can experience the CityBlue standard. It is our promise that this matter is being looked into and we would love to do so in consultation with you so kindly leave us with your contact details and a member of our team will be in touch. Yours in hospitality, Gloria
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lovely bar and restaurant area seated around the pool. Set slightly back from main road so surprisingly quiet setting. Good place to meet for a bite and a drink - even if not staying there. Friendly staff and excellent rooms. Recommended for any traveller.
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Date of stay: October 2019Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from gfatuma, Public Relations Manager at Urban by CityBlue
Responded Oct 22, 2019
Dear fmallam, Thank you for the kind words. We really appreciate it that you took the time to share your experience with us. We count ourselves lucky for customers like you and we look forward to hosting you here again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Kampala area.
ALSO KNOWN AS
mamba point guesthouse hotel kampala
FORMERLY KNOWN AS
Mamba Point Guesthouse
LOCATION
UgandaCentral RegionKampala
NUMBER OF ROOMS
37
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Claim Your ListingURBAN BY CITYBLUE - Updated 2023 Prices & Hotel Reviews (Kampala, Uganda)
Frequently Asked Questions about Urban by CityBlue
Which popular attractions are close to Urban by CityBlue?
Nearby attractions include Uganda Museum (0.6 miles), Mayfair Casino & Club (0.7 miles), and Summit Fever Expeditions (0.2 miles).
What are some of the property amenities at Urban by CityBlue?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Urban by CityBlue?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Urban by CityBlue?
Guests can enjoy an on-site restaurant, a poolside bar, and breakfast during their stay.
Is parking available at Urban by CityBlue?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Urban by CityBlue?
Conveniently located restaurants include Asian Fusion, The Lawns, and Cafe Javas.
Are there opportunities to exercise at Urban by CityBlue?
Yes, guests have access to a pool and a fitness center during their stay.
Is Urban by CityBlue located near the city center?
Yes, it is 0.8 miles away from the center of Kampala.
Are any cleaning services offered at Urban by CityBlue?
Yes, dry cleaning and laundry service are offered to guests.
Does Urban by CityBlue offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Are there any historical sites close to Urban by CityBlue?
Many travelers enjoy visiting Buganda Heritage And Tourism Board (1.9 miles) and Kasubi Tombs (1.8 miles).