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Sheraton Kampala Hotel

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Sheraton Kampala Hotel
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541 Reviews from our TripAdvisor Community

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Showing 498: English reviews
Nairobi, Kenya
Level Contributor
8 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Spent 4 nights at the Sheraton, while on business in Uganda, the rooms were okay. There is an awesome bar on the ground floor and there is an awesome band in the evening and one has easy access to a lot of the amenities within town

Helpful?
Thank Somet K
SheratonKampala_PR, Public Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear Valued Guest, Thank you for sharing your experience with us and we are pleased that you enjoyed your stay here at the Sheraton Kampala. We look forward to hosting you on your return to Kampala. Best regards, More 

Sydney, Australia
Level Contributor
90 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The staff are lovely but golly the service is laid back/horizontal. Also ask for a room on a high floor. Otherwise you will hear the kitchen setting up at 4am every morning...after only getting to sleep after the nightclub finishes around midnight. That said the rooms are good and air conditioned.

Helpful?
Thank Fiona D
SheratonKampala_PR, Public Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear Valued Guest, We sincerely apologize for the inconveniences caused by the noise and this clearly had a negative impact on your experience. You also mentioned some challenges with the level of service and there are evidently issues that need to be addressed and we would like to assure you that the management team is doing everything necessary to ensure... More 

Hoima, Uganda
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

Nice hotel Beautiful people. But please ask the lady who was at the gym/spa reception at lunch time toda(3rd August2016) to be curteous next time. Should be more welcoming even to black clients. I should not struggle to find the price list next time. Also her friend the massage incharge who was around there at lunch time today should be... More 

Helpful?
1 Thank Tim T

Travelers are raving about these Kampala hotels

New Delhi, India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

The hotel insults you right from the reception desk. Having gone through booking on email and providing credit card details, SPG number etc. They asked for my credit card and made me pay in advance. Not card authorisation but actual debit to my acount. The bathroom was messy with a stuck drain plug in the basin. Their speciality restaurant Seven... More 

Helpful?
1 Thank Shankar G
Johannesburg, South Africa
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed July 20, 2016

I was here on business in July 2016. Location is close to the meetings I had downtown. They seem to have a good breakfast, and a good restaurant service--the food service seems very good actually. However--the hotel seems to be focused on providing entertainment to people not staying in the hotel itself. There isn't a quiet place to have a... More 

Helpful?
Thank Tbird4495
SheratonKampala_PR, Public Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear Valued Guest, Thank you for sharing your feedback with us and for alerting us to some of the issues that need to be addressed, although you had some positive remarks there were several concerns raised that the management team is looking into and will continue to work towards possible solutions. Best regards, More 

Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 19, 2016 via mobile

I've been to many hotels in Kampala and Sheraton stands out to be one of the best. Great friendly service. The swimming pool is really nice, good gym and food is really delicious, many options. The live band every weekend is so great! The gardens are iconic!! I proposed to my wife in them! Don't miss this hotel for a... More 

Helpful?
Thank NathanAmaral
SheratonKampala_PR, Public Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear Valued Guest, Thank you for this great review and we are glad you enjoyed your time while staying with us. The connection you have with the Sheraton Kampala Hotel is truly amazing and we are glad to be a part of it. Best regards, More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed July 19, 2016

I was looking forward to visiting Uganda for the first time and staying at Sheraton was bound to make the experience unforgettable. My stay was unforgettable but for all the wrong reasons. I am not going to taint the name of the hotel but i have a few points they need to check on. Kindly ensure the AC is functioning... More 

Helpful?
1 Thank Ivy O
SheratonKampala_PR, Public Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear Valued Guest, Than you for your constructive feedback, all has been noted and taken in good faith. We appreciate that you took the time to share this information with us and also regret not providing you with the experience you deserved. The issues raised have been forwarded to the relevant heads of department for their action and we trust... More 

Bangalore
Level Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed July 15, 2016

Well, it is a prime piece of property and very well maintained and very much Sheraton. So, you get the idea. The price, too, is very much Sheraton like :) We stayed here one night, as we were new to Kampala and did not wanted to break our head in exploring other hotels. The room were very good in size,... More 

Helpful?
Thank AvijitDas
SheratonKampala_PR, Public Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear valued guest, Thank you for this great review and we are sincerely pleased you enjoyed your experience here at the Sheraton Kampala Hotel. We look forward to hosting you again soon. Best regards, More 

Level Contributor
5 reviews
4 of 5 stars Reviewed July 14, 2016

The hotel is in a convenient location. The rooms are clean and spacious. The food was great with a very wide selection. The hotel gardens are well manicured and suitable for rest and relaxation. The laundry and room service is also efficient. The staff are also courteous and knowledgeable. Nothing to complain about

Helpful?
Thank paul m
SheratonKampala_PR, Public Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear Valued Guest, Thank you for for your great review and we are sincerely pleased that you enjoyed your experience here at the Sheraton Kampala Hotel. We look forward to hosting you on more and more occasions. Best regards, More 

Nicosia, Cyprus
Level Contributor
82 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 stars Reviewed July 9, 2016

Stayed here during a business trip. The hotel is quite old and really needs a refresh. Rooms are small (stayed at the executive floor) and bathrooms are even smaller. Beds and sleep quality is good but there is some noise especially if there is an event that the bar downstairs. Gym is big but it gets overcrowded. Food is okay.... More 

Helpful?
Thank Andreas D
SheratonKampala_PR, Public Relations Manager at Sheraton Kampala Hotel, responded to this review

Dear Valued Guest, Thank you for sharing your thoughts with us and although you did not have the experience you deserved, we thank you nonetheless for staying with us and sharing this constructive feedback which will help us improve on the necessary areas. Best regards, More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Ideally located in the heart of Kampala city, Sheraton Kampala Hotel welcomes travelers with a relaxed ambiance and a dazzling array of upscale amenities. Just 45 minutes drive from Entebbe International Airport, we are within easy reach of the central business district area and shopping malls. Take a magnificent view of the city or the well-known Kololo and Nakasero hills from our 236 guest rooms and suites, which are each decorated with a local flavor and homey comfort. Our well-equipped fitness centre - complete with a cardiovascular gymnasium and outdoor pool - will make your stay more relaxing. If you're joining us on business, we have 11 flexible meeting rooms for conference and banquet facilities - including a Grand Ballroom -with great options for five to 500 guests. A fully-equipped business centre with Internet, fax, and photocopying services is also available. Try out our Paradise Grill, with fun themed lunches and dinners offering international cuisine. As the evening falls, gather with family, friends or colleagues for a delicious meal at the Equator lounge, which stays open throughout the week with our resident DJ spinning your favorite songs until 3.00 am. Whatever your plans, our friendly staff at the Sheraton Kampala Hotel will make your stay a memorable one. ... more   less 

Additional Information about Sheraton Kampala Hotel

Address: Ternan Avenue, Kampala, Uganda
Location: Uganda > Central Region > Kampala
Price Range: $211 - $422 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kampala Hotel 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Sheraton Kampala
Kampala Sheraton
Hotel Style:
#7 Spa Hotel in Kampala
#11 Luxury Hotel in Kampala
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