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Royal Suites

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Plot 18-20, Binayomba Road | Bugolobi, Kampala 11354, Uganda
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31 Reviews from our TripAdvisor Community

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Showing 30: English reviews
Canada
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

To All, well here is a hotel that is really worth giving a good feedback, for one this hotel even if it is in Kampala, you seem to be elsewhere, no traffic noise or any other in that fact....Hotel is run with an excellent management crew, with their QA/QC on a high standards. the front desk people are just perfect,... More 

Helpful?
Thank Antonio S
Haira N, Guest Relations Manager at Royal Suites, responded to this review

Dear Guest, Thank you for your kind words of appreciation. Customer satisfaction is our top priority and your experience at our hotel is really important to us. We are delighted to receive your compliments and we will certainly congratulate the STAFF for their exemplary service. We appreciate you and look forward to hosting you again at the Royal Suites Hotel More 

Kampala, Uganda
1 review
3 of 5 stars Reviewed 4 weeks ago

The services are fantastic and staff are really friendly. The environment is also quiet and the gym and swimming pool facilities are splendid. However the mosquitoes are a turn off!The hotel management make an effort to spray insecticide every evening in addition to the mosquito nets provided in the room but it doesn't seem to make much of a difference.

Review collected in partnership with this hotel

Helpful?
Thank lydiamuhangi
Haira N, Guest Relations Manager at Royal Suites, responded to this review

Dear Guest, Thank you for your kind words of appreciation. Customer satisfaction is our top priority and your experience at our hotel is really important to us. We are delighted to receive your compliments and we will certainly congratulate the STAFF for their exemplary service. We appreciate you and look forward to hosting you again at the Royal Suites Hotel... More 

MONTPELLIER
1 review
4 of 5 stars Reviewed 4 weeks ago

The Hotel is a place to be, a home away from home with Excellent and well behaved staff in a seren and beautiful environment. I have no other place to stay when am chanced to be in Kampala safe Royal suites.

Review collected in partnership with this hotel

Helpful?
Thank Olufemi A
Haira N, Guest Relations Manager at Royal Suites, responded to this review

Dear Guest, Thank you for your kind words of appreciation. Customer satisfaction is our top priority and your experience at our hotel is really important to us. We are delighted to receive your compliments and we will certainly congratulate the STAFF for their exemplary service. We appreciate you and look forward to hosting you again at the Royal Suites Hotel... More 

Arlington, Virginia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 7, 2016

I stayed 2+ weeks at the Royals Suites. I had a 1-BR apartment and was able to cook for myself, which I wanted. Breakfast during the week is nothing special (especially early morning)--more choices on the weekend. The staff is very friendly and helpful. The gym is great, although it is not air conditioned, so hot. The pool is a... More 

Helpful?
Thank MEmbrey
Haira N, Guest Relations Manager at Royal Suites, responded to this review

Dear Guest, Thank you for your kind words of appreciation. We are sorry you had that experience, customer satisfaction is our top priority and your experience at our hotel is really important to us. The air conditioning in the Gym has been worked on and the noise at the poolside has also been minimized. We are delighted to receive your... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed February 12, 2016 via mobile

My family and I have been staying here every time we go to Uganda, for over 10years and there is a reason why we keep coming back! The apartments are beautifully furnished and spacious. The hotel is very safe and staff are so friendly, helpful and most importantly they are extremely trustworthy! The hotel bar has lovely ambience (great for... More 

Helpful?
Thank Birungi N
Haira N, Guest Relations Manager at Royal Suites, responded to this review

Dear Guest, Thank you for your kind words of appreciation. Customer satisfaction is our top priority and your experience at our hotel is really important to us. We are delighted to receive your compliments and we will certainly congratulate the STAFF for their exemplary service. We appreciate you and look forward to hosting you again at the Royal Suites Hotel More 

Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 12, 2015

Very good huge room and very comfortable once I was in the protection of my huge surround-all mosquito net Friendly staff but lots of little problems that add up to my assessment of no repeat visits Took 1 hour at night to get a chicken burger in the Restaurant whilst being chewed by mosquitos Internet connections dismal--had a total of... More 

Helpful?
1 Thank MarytravellerCanada
Haira N, Guest Relations Manager at Royal Suites, responded to this review

Dear Guest, Thank you for your kind words of appreciation. We are sorry you had that experience, customer satisfaction is our top priority and your experience at our hotel is really important to us. We now have an efficient 24hour maintenance team to deal with the lots of little problems. We promise you a better experience the next time you... More 

Nairobi, Kenya
Level Contributor
569 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 233 helpful votes
4 of 5 stars Reviewed October 21, 2015

Stayed 3 nights during a conference. Got a huge room - in fact apartment with a separate bedroom. Definitively worth the price of 100 usd/night. Staff are very serviceminded, both in hotel as in conference venue. Wifi a bit slow one afternoon but the IT-technician quickly fixed it. A special "show" was the fumigation of the garden against mosquitos every... More 

Helpful?
Thank Hans L
Haira N, Guest Relations Manager at Royal Suites, responded to this review

Dear Guest, Thank you for your kind words of appreciation. Customer satisfaction is our top priority and your experience at our hotel is really important to us. We are delighted to receive your compliments and we will certainly congratulate the STAFF for their exemplary service. We appreciate you and look forward to hosting you again at the Royal Suites Hotel More 

Harare, Zimbabwe
1 review
4 of 5 stars Reviewed October 6, 2015

Hotel guests have free access to aerobics and step classes, cardio/weight room, sauna, and pool. Football match just outside the gate and live music on Fridays, too. One staff member was assigned to our conference and did an excellent job seeing to every need--the attention to detail was impressive. One thing to really ask about is room size/pricing; some of... More 

Helpful?
Thank Helena D
Haira N, Guest Relations Manager at Royal Suites, responded to this review

Dear Guest, Thank you for your kind words of appreciation. Customer satisfaction is our top priority and your experience at our hotel is really important to us. We are delighted to receive your compliments and we will certainly congratulate the STAFF for their exemplary service. We appreciate you and look forward to hosting you again at the Royal Suites Hotel More 

Uk
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed August 22, 2015

Though the rooms are of a good size they are very dark. The DSTV needed tuning to more international channels. Food is very poor and choice is limited. Staff are friendly but were totally ineffective when one of my shirts disappeared in the laundry. The person responsible for the laundry treated me with disdain and flatly denied that the shirt... More 

Helpful?
Thank Kevin C
Haira N, Public Relations Manager at Royal Suites, responded to this review

Dear Guest, It was indeed a pleasure having you stay with us during your recent visit to Kampala and very much appreciate your valuable feedback as comments such as yours are not only a pleasure to receive but also an encouragement to strive for continuous improvement. I am happy to inform you that great maintenance work has been done at... More 

Travelers are raving about these Kampala hotels

Antwerp, Belgium
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed July 27, 2015 via mobile

Stayed twice at Royal Suites, I picked it because it's close to work and traffic can get hectic in Kampala. Room is ok, however needs a couple of fixes. Wireless not always working and internet cable didnt do the trick. Bathroom is ok, but needs more maintenance. The hotel is basic and will de the trick if you are only... More 

Helpful?
Thank Manolito16
Haira N, Guest Relations Manager at Royal Suites, responded to this review

Dear Guest, It was indeed a pleasure having you stay with us during your recent visit to Kampala and very much appreciate your valuable feedback as comments such as yours are not only a pleasure to receive but also an encouragement to strive for continuous improvement. I am happy to inform you that great maintenance work has been done at... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Room Service
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
Room types
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Situated in the prestigious suburb of Bugolobi- Kampala, Royal Suites is ideal for both leisure and business travelers in search of a home away from home. A mere 10 minutes drive away from the capital Kampala, thus conveniently located in close proximity to the city center and all other major attractions in Kampala. A hub of world class accommodation (short/long stay); dining and wining; wellness; M&G Waterfront; retreat and relaxation facilities. Whether you are looking for breathtaking family/private experience, or you want a top notch business arena for training, meetings, conferences or dinners, we will beat your experience. GUESTS are assured of superb accommodation in a tranquil and safe environment. Location Plot 18-20 Binayomba Road, Bugolobi. ... more   less 

Additional Information about Royal Suites

Address: Plot 18-20, Binayomba Road | Bugolobi, Kampala 11354, Uganda
Location: Uganda > Central Region > Kampala
Price Range: $158 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Royal Suites 4*
Number of rooms: 90
Reservation Options:
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Hotel Style:
#11 Spa Hotel in Kampala
#15 Luxury Hotel in Kampala
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